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          AutoNation Toyota Irvine has 1 locations, listed below.

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            Business ProfileforAutoNation Toyota Irvine

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            20 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers new automotive dealer services.

            Business Details

            Years in Business:
            34
            Business Started:
            4/26/1989
            Business Incorporated:
            4/26/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lew Webb's Irvine Toyota
            • Irvine Imports Inc
            Business Management
            • Mr. Peter Fice
            • Mrs. Sheila Pontikos, Customer Relations Manager
            • Mr. Omar Gulam, General Manager
            • Ms. Summer Cornelio, Customer Relations Manager
            • Mr. Bernie Unrien, Customer Relations Manager
            Contact Information

            Principal

            • Mr. Peter Fice

            Customer Contact

            • Ms. Summer Cornelio, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/10/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Dear Auto Nation, I am writing to express my dissatisfaction with the rule services provided by Toyota Irvine, specifically the person who names *************************. Despite Toyotas reputation for the good customer service,my experience has been disappointing due to his behavoir mental problem. On 03/10/ 2024. I came to sell my 2020 Toyota Highlander to Toyota Irvine but unfortunately, He was not good manners and very rule customer service. This situation has caused the negative impacts, We had to walk out thr dealership to avoid the big argument between me and him such as he told he was the highest position at this dealership. But when he gave us a business card that was written that he was just a sale manager which is unacceptable from a service expected to his position, I had anticipated a much higher standard of service, especially considering in working at Toyota Irvine. Therefore, I kindly request that I believe that addressing this issue will not only help in resolving my current dissatisfaction but also contribute to the improvement of your services for all customers.Please let me know how you plan to address this issue. I look forward to your prompt response and am hopeful for a satisfactory resolution. If I do not hear back. I will feel compelled to escalate the matter further.Thank you for your attention to this matter.Sincerely,*******************

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Art C

            1 star

            02/15/2024

            Do not buy cars from this place. I bought a Jeep from here and it broke down within a month. I called and they asked me to bring it in, I sat in the check in line for about an hour to be told to take it to a Jeep dealer. They did not honor the warranty and told me to take it to Jeep. If they fixed it, it would take them over a month to get my car back. They denied me a rental because the car was not a Toyota. Never went back to this dealer. They offer you extended warranty that they don't honor themselves. Now they keep sending me letters about extended warranty, I told them to take me off the list many times and they still send me the letter. They even found my new address. SAVE YOUR SELF HEADACHES WHEN YOUR CAR BREAKS DOWN. DO NOT BUY HERE.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

            BBB reports on known marketplace practices.

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