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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers users easy-to-read, easy-to-understand Department of motor vehicles and driver-related information, with a goal of making consumers' experiences dealing with state and local DMVs an easier, hassle-free experience.
A BBB Accredited Business since
BBB has determined that DMV.org meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for DMV.org include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Type of Entity
Business ManagementMr. Raj Lahoti, CEO
Number of Employees
Advertising - Internet Web Design Advertising Specialties
Alternate Business NamesOnline Guru Inc
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov
Industry TipsInternet Shopping Savvy Consumer Tips on Auto Insurance - Spanish
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BBB Complaint Process
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Additional Web Addresses
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Dmv.org opens automatically when you are searching for a government website. It is misleading and no where on the site does it state that you will be charged a fee for their services, no confirmation is given either. Your bank account is automatically charged without your knowledge.
Desired Settlement: That this company would practice honorable business by actually telling the consumer they are a service and not a government entity and not practice fraudulently taking money directly out of customers accounts without their knowledge or acknowledgement of some kind that is legal.
We received your message in regards to a charge on your account. This is a common error and we will do our best to assist.
So that you're aware, the DMV.org is a privately owned and operated website dedicated to providing users with DMV-related information. We are not affiliated with any state government agency. Also, we do not sell any products or services, we have no merchant account And our website is a FREE informational site. However we do have partnerships with companies that offer valuable services to our users. As such, when we have an issue like yours we take it very seriously and do all we can to help.
Whether the purchase was made through one of our approved vendors or not, we will do our best to guide you to a solution.
In order to help, we need the following information.
Ps. Often requests like yours come from people who were on another companies website, drivers-licenses.org or Car-registration.org (both are the same company). People often end up on our site in error attempting to get back to these other companies.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: This company misleads people into thinking they are a DMV. Now they have a big banner at the top of the web page. They did not a year ago. They trick you into giving out your personal information then sell it to advertisers. Especially colleges. I get tons of phone calls and spam because of it.
Desired Settlement: Take me out of their database and apologizing for their shoddy business practices.
We received your message in regards to your personal information. We will do our best to assist.
So that you're aware, the DMV.org is a privately owned and operated website dedicated to providing users with DMV-related information. We do not sell any products or services, however we do allow vendors to advertise on our site. We are not affiliated with any state government agency.
We have over 5000 pages on our website and over 60 vendors so without more clarity I cannot direct you better.
All I can tell you is we personally do not have a data-base where were able to store peoples information. Usually when people contact us they have made a purchase and we can help them get back to the right site because they received an email from the other company or it shows on their bank statement.
Here are the other sites that many people end up on when looking to get their licenses or registration updated:
The information contained in this e-mail is confidential. DMV.org does not guarantee the integrity of any e-mails or attached files. The views or opinions expressed are the author's own and may not reflect the views or opinions of DMV.org. DMV.org does not warrant that any attachments, if any, are free from viruses or other defects. You assume all liability for any loss, damage or other consequences which may arise from opening or using the attachments. If you are not the intended recipient, any disclosure, copying, distribution, use, or any action you take or fail to take in reliance on it, is prohibited and may be unlawful. Please immediately notify us by telephone or return e-mail, destroy the original message, and retain no copy - on your system or otherwise.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I consider my complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|1/25/2012||Problems with Product/Service|