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San Diego, Orange and Imperial Counties

BBB Accredited Business since

U S Mailing House

Phone: (888) 370-6845 Fax: (760) 940-9553 View Additional Phone Numbers 4133 Avenida De La Plata, Oceanside, CA 92056 View Additional Email Addresses http://www.usmailinghouse.com View Additional Web Addresses

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Description

This company offers design, print and mailing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that U S Mailing House meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for U S Mailing House include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on U S Mailing House
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 09, 2000 Business started: 12/09/1992 in CA Business under new ownership as of: 08/17/2005 Business incorporated: 08/17/2005 in CA
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Aaron Maravilla
Number of Employees

18

Business Category

Advertising - Direct Mail Graphic Designers Mailing Lists Mailing Services Image & Graphics Printing Printers

Alternate Business Names
The Mailing House

Additional Locations

  • 4133 Avenida De La Plata

    Oceanside, CA 92056 (760) 940-9455 (888) 370-6845

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (760) 940-9455(Phone)
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Additional Email Addresses

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Complaint Detail(s)

1/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Tax Processing Center Tax Lien Division **** ******* ** ** ***** ********** ** ***** 1-800-657-0804 wants to contact with me and I told them I refuse to contract with them because I do not have this problem, they have the wrong address.They call themselves: National Tax: ***********************************************************************************and do there business theough http://www.usmailinghouse.com/ They refuse to stop the mailings, I recive them once a week.http://www.mailingjet.com/ share the same address.

Desired Settlement: I want my address off their mailing list, also I will notify Attorney General ****** if this is not stopped.

Business Response:

I am US Mailing House, dba Mailing Jet, i am not National Tax.

I do print and mail for National Tax but Mr ********** should contact National Tax direcly at 800.657.0840 and request that they remove him from their mailing list.  He had the phone number wrong in his complaint. 

I will also forward this to National Tax.

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US Mailing House

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/10/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We unfortunately had a major tax issue that ended up with the IRS putting a lien on our home. Not realizing that this would be on Public Record. We received numberous, and most annoying, phone calls, and equally annoying mail, stating of how we could, "reduce your taxes owed by as much as 90% ...." Most of the callers when told that the IRS lien was paid in full, and was expunged from our records. However, one mailing from, "TAX PROCESSING CENTER - TAX LIEN DIVISION," noted as "Official Documents Enclosed - FINAL NOTICE." I first called when I received the first mailing, telling a representative that the lien had been paid off, and was being taken off my records. I further asked to be taken off thier mailing list. Approximately a week or so later, we received another mailing from them. I called again, but this time when a rep. answered, I stated that I had previoulsy called and they were supposed to stop the mailings. He then seemingly put me on hold, but seconds later I realized he had hung up on me. I called back immediately, this time another (male) rep. took my call. I told him of the "young man" I just tried talking with, he was terribly rude and even hug up on me. He apolized, and said he would personally take care of this immediately as soon as I mentioned my previous problems with the first rep., and again to take me off the mailing lists.A few days ago I received another mailing from this business, at this point I told my wife I was going to call and report this situation to the BBB. We are so tired, frustrated, and simply angry, that these types of businesses continue to process and contact individuals in this manner. It was difficult and unfortunate enough that we had this problem, but having to put up with businesses that conduct this style is ethically wrong, at all levels.The emotional and financial impact on us was bad enough, but, having the constant annoyonce, really makes us feel like we have no privacy, and their lack of concern by this business continues to frustrate us.

Desired Settlement: Satisfaction that this business loses their license, and is fined for the countless others that were terrible wronged! In addition, for all of the aggrevation and mental anquish we suffered, a monarary compensation would be appropriate, as we still may take further actions, including legal means.

Business Response:

Spoke to ***** and explained that his complaint is not with US Mailing House but with one of our clients that we mail for.  He found our postal permit number and address which led to BBB.  I told him that I would (which i did) call my client and provide the feedback to the CEO and urge him to contact ***** directly to apologize. CEO said he would and was very concerned that one of his employees behaved in such a negative manner.  ***** was friendly and appreciated the call.  ***** will try to find the persons name that he talked to last month and if he finds it, will forward to me.

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved