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In San Angelo, TX

BBB Business Review

BBB Accredited Business since 02/03/2005

Aladdin's Flooring Corp.

Phone: (325) 653-4259Fax: (325) 655-61941114 W Beauregard Ave, San AngeloTX 76901-4114

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BBB Accreditation

A BBB Accredited Business since 02/03/2005

BBB has determined that Aladdin's Flooring Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Aladdin's Flooring Corp.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/09/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: Didn't properly clean a lounge chair.
In Dec. 2013, my son, ***** arranged for Aladdin's carpet cleaning service to clean carpet and one soft chair.
On Dec. 12, an Aladdin's employee did in fact clean the carpet with limited supervision by another employee.
The employee did in fact clean the chair. However, it was later determined that major part of the chair is streaked with muddy residue. The dirt is clearly obviously.
I later received a bill for $173.20, including $35 for the chair. The bill was paid in full via money order on Dec. 16, before the muddy residue was discovered. The home was not fully occupied due to holidays. I later called Aladdin's and complained about the muddy chair in my living room. I didn't keep a diary, believing that the company would redo the chair.
One of two female employees I've talked to via phone indicated the chair would be recleaned.
After waiting several days, I called again. This time I was told that there was an equipment breakdown, that my name would be added to "a list".
I thought Aladdin's was a reputable company and that they would reclean the chair.
On March 6th, I called Aladdin's and asked when the chair would be cleaned. This time, I was told that a new truck was available, and that I would again be added to the list. I would be called, but no such call has been received.
It's quite obvious that the company has no intention of providing me with a clean and useable chair. They have had sufficient time to schedule and complete the job.
I think other homeowners need to be warned that Aladdin's carpet cleaning service is lacking in many respects and should be avoided.

Initial Business Response
Upon receiving this complaint on Monday, April 7, 2014, I made contact with ****** ******** regarding scheduling re-cleaning of his chair. The subsequent cleaning was scheduled for Wednesday, April 9, 2014 at 1:30 p.m. The cleaning was completed at the scheduled time and Mr. ******** called the store and appeared satisfied with the result.

Please let me know if there is anything else you require to close this case.

Thank you,
****** *******
Aladdin's Maxcare
Owner

Industry Comparison| Chart

Floor Materials - Retail, Fire & Water Damage Restoration, Duct Cleaning, Carpet & Rug Cleaners, Carpet & Rug Dealers - New, Tile - Ceramic - Contractors & Dealers, Floor Laying, Refinishing & Resurfacing

Additional Information

top
BBB file opened: 01/19/1996
Type of Entity

Corporation

Incorporated: January 1968, TX

Contact Information
Principal: Mr. Ronnie Walcott (President)
Business Category

Floor Materials - Retail, Fire & Water Damage Restoration, Duct Cleaning, Carpet & Rug Cleaners, Carpet & Rug Dealers - New, Tile - Ceramic - Contractors & Dealers, Floor Laying, Refinishing & Resurfacing

Alternate Business Names
Theodore Enterprises, Inc., Aladdin's Max Care
Industry Tips
Carpet Cleaning Services - How to Get Your Moneys Worth

Map & Directions

Map & Directions

Address for Aladdin's Flooring Corp.

1114 W Beauregard Ave

San Angelo, TX 76901-4114

To | From

LocationsX

1 Locations

  • 1114 W Beauregard Ave 

    San Angelo, TX 76901-4114

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in San Angelo, TX. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Aladdin's Flooring Corp. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on 01/01/2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Floor Materials - Retail

Carpet Cleaning Services - How to Get Your Moneys Worth
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