Online Retailer Leaves Fans Crying Foul

  
     
August 21, 2014

 

Sacramento, Calif. - Some sports fans are crying foul after an online retailer, Shop 2 Wear, failed to deliver, or delivered incorrect merchandise. With football season just beginning, and baseball season in full-swing, fans everywhere are likely to be out shopping online for new gear. But who can you trust?

disappointed fanThe ‘F’ rated retailer is based out of Folsom, Calif., and currently has 62 complaints. According to complaints, the business failed to deliver several orders after they were placed on the Shop 2 Wear website. Additional consumers have complained that the items they have received are not what they ordered. When they ship items back to the business for exchange, they typically do not receive anything in return and have trouble contacting the business.

One consumer in Houston, Texas purchased shirts from the business in April, and in early July said, “ I have exhausted all my options to contacting them. I am still out the 57.00 for the items and have nothing to show for it.”  The shipping statement on the Shop 2 Wear website states that deliveries should take 7-15 business days under normal circumstances, and “a little longer” during busier seasons. Although the company addressed most complaints in the past, typically by issuing refunds, several remain unanswered.

According to the FTC’s mail order rule, if a business cannot deliver within the given time frame, they must contact the consumer informing them of the delay and provide them with a chance to cancel their order. They must also provide them with an updated date of delivery, or otherwise deliver within 30 days.

Tips for Making a Purchase Online or on the Phone:  

  • Do Your Research. Go tobbb.org to find a reputable business. Find BBB Business Reviews, including: ratings, company background information, complaints, and customer reviews.

  • Pay With a Credit Card. When making a purchase, using a credit card can protect you. According to the Fair Credit Billing Act, under certain circumstances you have until 60 days to dispute charges.

  • Know Your Rights. According to the FTC’s Mail or Telephone Merchandise Order Rule, if a business cannot deliver products within the given time frame, they must inform the consumer of the delay in a timely manner. Consumers must be provided the opportunity of choosing to cancel their order, or agree to the delay of delivery. If the delay of delivery is agreed upon, a seller must provide them with an updated delivery date or otherwise deliver within 30 days.

  • Exceptions to the Rule. The following purchases by mail order do not apply to the Mail Order Rule: magazine subscriptions, except for the first shipment, seed and growing plants, photo-finishing, Collect-On-Delivery orders, and negative option sales. If you are applying for credit to pay for the merchandise, the business has 350 days to ship your purchase once they receive the order.

  • Satisfied With a Purchase? Visit bbb.org to write a customer review and inform future customers.