Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Renewal by Andersen has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Renewal by Andersen

              12401 Folsom Blvd Ste 108 Rncho Cordova, CA 95742-6422

              BBB Accredited Business
            • Renewal by Andersen

              1721 Eastern Ave Ste 8 Sacramento, CA 95864-1745

              BBB Accredited Business

            Business ProfileforRenewal by Andersen

            Storm Windows and Doors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.17/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/26/2014

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            The Renewal by Andersen experience is built around our promise to you. We want to make your window and door project easy and exceed your expectations every step of the way. Our custom process is start-to-finish from helping you design your perfect window to installing your windows and doors with unmatched precision and care. You can customize your replacement windows or doors with our wide selection of colors, styles, grilles, insect screens, and hardware. Renewal by Andersen of Sacramento is the perfect combination of beauty, comfort, and value. Our goal is to deliver you with an absolute peace of mind because your home matters.

            Call us today for an in-home consultation and spark your creativity by seeing how new replacement windows can refresh your home. Showroom and Saturdays by appointment only.

            Products & Services

            Company offers window and door installation and service., Windows - Double hung, Casement, Specialty, and Glider, Doors- Variety of French and Patio Doors

            Business Details

            This is a multi-location business.

            Find a Location

            Renewal by Andersen has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Renewal by Andersen

                12401 Folsom Blvd Ste 108 Rncho Cordova, CA 95742-6422

                BBB Accredited Business
              • Renewal by Andersen

                1721 Eastern Ave Ste 8 Sacramento, CA 95864-1745

                BBB Accredited Business
              BBB File Opened:
              11/25/2014
              Years in Business:
              10
              Business Started:
              8/16/2013
              Business Incorporated:
              8/16/2013
              Accredited Since:
              11/26/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 987842 for this business, issued by Contractor's State License Board. The expiration date of this license is 10/31/2025.

              These agencies may include:

              Contractor's State License Board

              9821 Business Park Drive

              Sacramento CA 95827

              (800) 321-2752

              http://www.cslb.ca.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • River City Window & Door, Inc.
              • Renewal by Andersen of Sacramento
              Business Management
              • Mr. Steve Grendahl, CEO
              • Mr. Brian Morris, President
              Contact Information

              Principal

              • Mr. Steve Grendahl, CEO
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/16/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              In April 2014, I purchased replacement windows for $11,749. I started having problems with them almost immediately. I had someone come out early on but he was dismissive about the problems and suggested work arounds rather than fixing anything. The windows are under warranty for 10 years. When I realized a few months ago that I was coming up on 10 years, I contacted the warranty office. They took down my original information but from there, responsiveness has been absent. It took several phone calls to get an appointment for the repair work. One week before the appointment, I confirmed the date/time of my appointment. The day before the appointment, I was sent a text message (which I did not see until after the fact) rescheduling my appointment. They require appointments be in 4-hour blocks so it is super inconvenient. Either **** or ****. I'm a single mom so I cannot be here at 8am because I'm taking my kids to school. I cannot be here from 3-4pm because I am picking them up. *** doesn't care, though, it's all about them. So, I made arrangements based on the confirmed appointment date/time to be home from ****pm. At 4:30, I called the office but it was closed. I reviewed my emails but found no clue. I then saw the text from the day before saying the technician would arrive between ****pm. I wasn't there during that time but I don't really think anyone came by. No one called or texted me, there was no card or anything left at my house; clearly no effort was made to facilitate the work being done. Since then, I have left voicemails, I have sent emails and text messages. No one has called me. There has been no attempt to reschedule my appointment. A rep emailed me yesterday saying she would get back to me later in the day but she never did. When I emailed her this morning, I learned she is out of the office the rest of the week. This company is eager to rope in new customers and take their money (lots of it!) but has no intent of insuring a good product or service.
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              theresa A

              11/02/2023

              Do not do business with Renewal by Andersen! i have had a contract that was initiated in December of 2020 and the work is still unfinished! Over these past few years, they have made dozens of unfulfilled work date and project completions promises. The most recent; work to be completed Oct 21, 2023; one person arrived, and said he needed an assistant to do the work scheduled and that he did not have the materials needed. So instead of working, he took pictures of all the unfinished items (~12) and promised (for perhaps the 10th time) that he would be back with an assistant within two weeks, with the proper materials and complete this job.Today i received and email from "RbA" that informed me that they have scheduled this work for December 26, 2023. That makes it over three full years since this project was contracted. They even had the nerve about 3 weeks ago to ask for the balance due on the contract, which was 50% down, $21K at contract signing, and 50% $21K on project completion! They have been sitting on my down payment for over 3 years! In return I have had doors & screens that do NOT function well, and in one case do not function at all!Hopefully this performance message gets to prospective Customers and helps them avoid falling in this pit!

              Local BBB

              BBB of Northeast California

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.