BBB Business Review

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This business is not BBB accredited.

Newcastle Screen Co.

Phone: (916) 663-2633 View Additional Phone Numbers 460 Gold Hill Rd, Newcastle, CA 95658 https://plus.google.com/111902953695524796243/about?hl=en ! There is an alert on Newcastle Screen Co. !


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Description

This business provides sales and contractor installation services for window and door screens.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Newcastle Screen Co. include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Additional Complaint Information

Complainants typically allege that the company collects partial up-front payments for installation or repair services, and then does not meet appointments to perform services or return consumers' calls. Several complainants allege that the company collects down payments on contracts that exceed the maximum allowed by California law, which is 10 percent of the total home improvement contract price or $1,000, whichever is less.

The company generally does not respond to complaints.

Customer Reviews Summary Read customer reviews

1 Customer Review on Newcastle Screen Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 13, 2005 Business started: 11/14/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00814846.

Type of Entity

Sole Proprietorship

Business Management
Mr. David A. Elkan, Owner Ms. Deanna White, Office Manager
Contact Information
Principal: Mr. David A. Elkan, Owner
Business Category

Window Coverings Awnings & Canopies Doors Screens - Door & Window

Products & Services

Newcastle Screen Co. offers the following product(s): Company offers window services.

Additional Information

When working with a contractor in California, before you sign and pay a deposit, be sure the contract includes a detailed description of work to be done including specific brands of products to be used if desired, color choices, quantities and model numbers. Your agreement should include an estimated start and finish date.

Your down payment should not exceed 10 percent of the contract price or $1,000, whichever is less. If you are retaining a pool contractor, the down payment should not exceed 2 percent of the contract price or $200, whichever is less. The only exception to this down payment maximum is if the contractor has obtained a Blanket Performance and Payment Bond, which can be viewed on the contractor’s license. If this bond is secured, the contractor may exceed the down payment requirements.

Industry Tips
Hiring a Contractor in California: Essential Tips

Customer Review Rating plus BBB Rating Summary

Newcastle Screen Co. has received 3.45 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.