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BBB Accredited Business since

The Water Hook-Up

Additional Locations

Phone: (916) 686-8292

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Water Hook-Up has specialized in the water treatment contaminant removal business for 27 years. We are a full service company;  sales, service, repair and installation for city & well water for residential, industrial, & commercial treatment. We are an authorized Pentair/GE dealer for all makes of water softeners, filters, sediment, ph, iron and reverse osmosis systems.   We also provide service and repair for all major model water treatment systems.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Water Hook-Up meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Water Hook-Up include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Water Hook-Up
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 10, 1993 Business started: 01/01/1989 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 623137.

Type of Entity

Sole Proprietorship

Business Management
Mr. Calvin Grannis, Owner Ms. Brenda Grannis, Office Manager BBB Contact
Contact Information
Customer Contact: Ms. Brenda Grannis, Office Manager BBB Contact
Principal: Mr. Calvin Grannis, Owner
Business Category

Water Filtration & Purification Equipment Water Coolers Water Coolers - Bottle less Water Soft & Conditioning Equipment Service & Supplies Contractor - Water Conditioning Water Treatment Equipment,Service & Supplies Laboratories - Testing Water Analysis Water Supply Systems Fountains - Drinking

Products & Services

The Water Hook-Up sells the following brand(s): Autotrol, Avanta Pure, Clack , EverPure, Fleck , GE, GE Avanta Pure, Hydrotech, Microline, Pentair, Pentair, Fleck, Autotrol, Clack, Hydrotech, Linis, Trojan UV, , Trojan

The Water Hook-Up offers the following product(s): Avanta Pure & GE , Water Filters, Softener, UV, Chlorinators, Sand, Iron, Odor, Removal systems. Replacement equipment parts, and media, replacement filters. , Water softeners, filters, pH systems, sand & sediment removal, iron and taste & odor problems. Bacteria and chlorine injection and removal. All supply & maintenance filters and products available. , Whole House Water Filters, Water Softeners, Non Salt Whole House Water Treatment, Reverse Osmosis Systems and Replacement Filters, Well UV Systems and Chlorinators for Bacteria Removal, Iron, Staining & Odor Removal Systems. Replacement media's for maintenance of your current systems. Sand, Sediment, Arsenic, and Fluoride removal from your drinking water.

Method(s) of Payment
All major credit cards, checks, and cash. Commercial account welcome with 30 day billing. We also offer In-House 6 month No-Interest Financing. 
Refund and Exchange Policy
10 year & 5 year manufacture warranties will be honored and serviced directly through our dealership.  All custom orders are covered under the manufacture warranty. Additional warranties on select models. 
Alternate Business Names
The Water Hook UP
Products & Services

Sales, Service, Installation, Repair, Showroom, Well & City Water Testing & Analysis, Complete Whole House Treatment, Annual service for Residential & Commercial Accounts, replacment/repair parts for softeners & reverse osmosis systems. Discounts

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The Water Hook-Up
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)