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BBB Accredited Business since

Tahoe Vacation Rentals, Inc.

Additional Locations

Phone: (530) 583-3550 Fax: (530) 583-3551 150 Alpine Meadows Rd, Alpine Mdws, CA 96146 http://www.alpinerentalgroup.com


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Description

Tahoe Vacation Rentals, Inc. offers vacation home rental services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tahoe Vacation Rentals, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tahoe Vacation Rentals, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tahoe Vacation Rentals, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1995 Business started: 01/01/1973 in CA Business incorporated 12/18/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
http://www.dre.ca.gov/
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 01940985.

Type of Entity

Corporation

Business Management
Ms. Linda A. Morris, Vice President
Contact Information
Principal: Ms. Linda A. Morris, Vice President
Business Category

Vacation Rentals Real Estate

Alternate Business Names
Alpine Rental Group

Additional Locations

  • 150 Alpine Meadows Rd

    Alpine Mdws, CA 96146 (530) 583-3550

  • PO Box 1176

    Tahoe City, CA 96145

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The rates you advertise are not current for the season and when you go to book your reservation the price changes. When I called I got a completely different rate than what was online and the person said he was looking at the wrong calendar. then said they cant control what **** does yet it "pulls" the information from THEIR reservation. The advertised rate was $190.. when you go to book it, it goes up to $390, thats over 200% increase!?

Desired Settlement: They need to be accountable for ALL their posted rates and be honest with the consumer, don't advertise the LOWEST summer rates when we are in December (the winter season). Its false advertising and if you cant keep track of all the search filters that advertise your properties you shouldn't list them so many places.

Business Response: The pricing this person is referring to is for vacation rental pricing on a condo advertised on ********. The $190 nightly rate was advertised on the condo's front **** page as "from $190 per night". This person thought the $190 per night applies to the dates in question. The $190 per night is the baseline (off season) rate, hence the "from". The rate varies per time of year and whether the dates in question are during a holiday. The rate schedule for the year is clearly identified in the "RATES" tab on the **** page or by simply scrolling down the page to the rate section. If this person was thorough enough, he/she would have clearly seen the accurate rates for the dates in question.