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BBB Accredited Business since
Phone: (530) 343-6809 177 E 20th St, Chico, CA 95928
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A BBB Accredited Business since
BBB has determined that M & S Wesley Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for M & S Wesley Tree Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 935326.
Type of Entity
Business ManagementMr. Marc Wesley, Owner Ms. Shuree Wesley, Owner
Tree Service Paving Contractors Arborist Landscape Contractors
Alternate Business NamesM&S Wesley Tree Service
Products & Services
M&S Wesley & Tree Service provides complete tree pruning, trimming, and removal services.
Industry TipsHiring a Contractor in California: Essential Tips Tips for Hiring a Tree Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
177 E 20th St
Chico, CA 95928 (530) 343-6809 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: M&S Wesley is a tree removal company who chopped down two oak trees on the lot next to my property and allowed one part of the tree to fall on to my property and break the fence between the two properties.The company made no attempt to remove the tree from our property. When an attempt was made to communicate with the W&S Wesley by contacting the property management company who is handling the rental of the property where the trees were cut, the Wesley company claimed that they knocked on our door and asked permission to come on our property and remove the wood.That is just a lie. They did not knock on our door and ask to remove the wood.They claim that we refused to let them remove the wood and since they will have to come to our property they will charge us $250 per hour to remove the wood.The tree that has fallen on our property is a FIRE HAZARD. It is a large pile of limbs with dried leaves and a large stump that the limbs are connected to.This company believes they can chop down trees and allow them to fall on other peoples property and then take no responsibility for removing the trees that fell on the property.This company promotes the belief that they should be able to lie about the situation in order avoid responsibility.The fact is that this company did ask to bring their wood cutting equipment on to our property so that they could cut from our side of the property BEFORE THEY BEGAN CUTTING THE TREE. We told them that they could not cut the tree from our side of the fence. We did not know that they planned on having the tree fall onto our side of the property and then leave it here.This company needs to complete the project of cutting the two oak trees by cleaning up the mess that they made on our property.
Desired Settlement: We want the company to apologize to us for allowing an Oak Tree to fall on to our property and then failing to admit that they were committing a problem during their project, and we want them to come to our property and remove all of the tree in a clean and timely fashion. And they need to assume all financial responsibilities for the damage that they did.They need to apologize for telling us that we need to pay them to remove a tree from our lot that they caused to fall on our property.
Hi, we would be grateful for a phone call reguarding this complaint. This complaint is completely inaccurate. We have plenty of witnesses that this person told our employees that under NO circumstance were we allowed onto her property to pick the wood up. Our company ALWAYS asked for permission before entering onto a property and they told us no. We do this work everyday with our community and very rarely will someone tell us no to cleaning up wood. She is not the client that hired us to do this job. We have never done business with this lady. We feel this is a neighborly dispute and she is angry with us. Again. we DID OFFER to clean this up and she had the choice and refused. We cannot understand why she changed her mind days later and would like an apology? This is not necessary to ruin a businesses reputation over. Thank you for your time.
Good morning.Our Company has no reason to lie about anything and we are very suprised by the accusations that are ocurirng. We always ask the surrounding neighbors if we can have permission before going onto their property. Our employee ****** did ask the gentleman that was in his back yard and he told him no. He words were " no way in hell". He told our employee that his insurance says that no one is allowed onto his property due to them not being covered by their insurance to be on the property. Our employees did call us about this because they were concerned about leaving the wood on someones property. We get a lot of positive feedback from the Community because our clean ups are typically above average.
I am rejecting this response because:
Business Response: ****** ****** has been responding to this but she is out of the office this week. ******, our foreman, had talked to her husband in the back yard and he told ****** that their insurance would not let anyone on their property under any circumstances. We do apologize for the oak limb that had fallen on the other side of the fence. No damages had been done to the fence; only a limb had fallen. Normally neighbors are happy to give us permission to clean anything up that goes on their side, but we were told that it was an insurance issue that under no circumstances, so we do not go on someones property without permission because that is against our company policy. We were asked after we left to come back, which would be a 30 minute drive back up to go get this limb. We would be happy to have done it while we were completing the job because that was the job at hand, but once we leave, it costs a lot more for us to have to send guys back with the fuel costs and over head. We said we would be happy to for the $250/hr to cover the overhead. I spoke with ****** that talked to Mrs. ****** and he said the husband was in the back yard, so if she could kindly talk to her husband about how he had told ****** we did not have permission that would be great. ****** did not ask to cut the tree on her side of the property because we did not need her side in order to remove the tree. We just wanted to make sure that the debris would be all cleaned up. Thank you.
Problems with Product/Service
Read Complaint Details
Complaint: I paid Wesley 1500.00 to take down 2 large oak trees. I told him where the wood was to be placed and it was to be in 16in rounds. There were some that 22 7 26in. The 2 crotches were huge, probably 3 to 4 hundred lbs ea. His crew did not place the the rounds where they were to be and in crushed 3 oleander plants and destroyed a planter. They left after dark and the next morning I went out and found the biggest mess. I had to hire 2 men to finish getting the wood and cleaning our yard.
Desired Settlement: Return 500.00 of my money that it took to clean up a very very poor job.
Initial Business Response
Customer Reviews Summary