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BBB Accredited Business since

Godzilla's Affordable Tree Service

Phone: (530) 626-9318 Fax: (530) 626-9316 View Additional Phone Numbers 2585 Mortara Cir, Placerville, CA 95667 http://www.godzillastreeservice.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Godzilla's Affordable Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Godzilla's Affordable Tree Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Godzilla's Affordable Tree Service
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 10

Additional Information

BBB file opened: November 22, 2011 Business started: 01/01/1994 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00967924.

Type of Entity

Sole Proprietorship

Business Management
Mr. Michael Haskins, Owner
Contact Information
Principal: Mr. Michael Haskins, Owner
Business Category

Tree Service Land Clearing & Leveling Stump Removal & Grinding Stump Grinding

Products & Services

Godzilla's Affordable Tree Service offers tree service, brush clearing and firewood service.

Industry Tips
Tips for Hiring a Tree Service

Customer Review Rating plus BBB Rating Summary

Godzilla's Affordable Tree Service has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2585 Mortara Cir

    Placerville, CA 95667 (916) 871-6083 (530) 626-9318

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The estimate for tree service was deceiving in that the total line was changed after the work was accomplished to far more than expected. The work on site was not fully completed, and at least one tree was cut that was outside of the problem area contracted to be serviced.

Desired Settlement: Complete cutting a downed tree in 16" lengths as contracted.

Business Response: We were contacted by ****** ******* on 3-2-15 to do a free estimate. He asked Godzilla’s Tree Service to come out to his property to give him an estimate to remove a pine tree that had fallen behind
his house. He said he wanted the tree cut up, the brush chipped and the wood hauled away. We went out to his property on 3-7-15 and did the estimate for ******. The amount of the first estimate was $1120.00. ****** then called us back and asked if we could come out again and give him a 2nd estimate to remove a small cluster of 3-4 pine trees which were also in the same area as the fallen pine tree. We went out to his property a second time to estimate the additional work on 3-11-15. The additional cost to remove this small cluster of trees would be $800.00. The updated estimate was emailed to ****** on 3-26-15 showing the additional cost. The following week ****** called Godzilla’s Tree Service to get his tree work scheduled. The job was scheduled for 4-2-15. On 4-6-15 ****** sent us an email stating that our estimate was deceiving. He also stated that we had left one log uncut. I explained to him that an updated estimate was emailed to him showing the additional charge of $800.00. The original estimate for $1120.00 was to clean up the fallen pine, chip all brush, cut wood in to 16 inch lengths and leave the wood rather than haul it away PLUS the additional $800.00 to remove the cluster of 3-4 trees which he had requested. We apologized for the inconvenience and said that we would send someone out to cut up the log that was missed. Due to the weather and a major upswing in our business we were unable to get back out to his property for several weeks. At our first availability, a crew member was sent out to take care of the log that was left uncut. The crew member returned the next day and said the he had taken care of the log, but when he went to speak with ******, he was not at home. As of today, the log has been cut up into 16 inch lengths and left on the property as requested.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Checked the area, and the log has now been cut to usable lengths. Thank you.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

10 Customer Reviews on Godzilla's Affordable Tree Service
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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