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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Evergreen Arborists meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00751206.
Type of Entity
Business ManagementMr. Miles Danforth, Owner
Tree Service Tree Service - Pruning Tree Service - Transplant Plants - Interior Design & Maintenance
Method(s) of PaymentCash, checks, Visa, Mastercard and Discover.
Alternate Business NamesEvergreen Arborists, Inc
Products & Services
Evergreen Arborists specializes in tree care services.
Industry TipsTips for Hiring a Tree Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1296 E Gibson Rd Pmb 231
Woodland, CA 95776 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (707) 447-7800(Phone)
- (530) 662-0547(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Evergreen Arborists gave me an estimate for work to be done at my home and the home of my son, which is adjacent to mine. I had used Evergreen before and they had cut off foliage from a volunteer palm which had sprouted in front of my Mugo Pine. It had sprouted again and I had asked on this visit what could be done to permanently get rid of it. The estimator said they would again remove the foliage for free or they could grind the stump for $75. They included $75 in the estimate for that purpose. When the workers arrived on March 17th to complete the work they informed me that it was not possible to grind the stump without killing the pine. Instead they spent about 10 minutes cutting the foliage and "digging out a couple of roots with hand tool." I told them I would hang on to the check which my son had left with me for the total amount of the work for the two properties ($1250) and discuss the adjustment for the work not done with ******** (the office person). My son was also interested in having an additional amount of work done which was not included in the original estimate.I did speak with ******** on March 19th regarding the price adjustment and the request for some additional service. She advised that she would check into the matter and call me back. When I had not heard from her within the next three days, I elected to call Mr. ******** regarding the matter. He came by my house on March 25th to discuss the matter. We agreed verbally that he would credit me with a refund of $37.50 and apply it to the additional work for which he would charge an additional $50 and schedule to be done the following week. At his request, I gave Mr. ******** the the check for the total amount, trusting that the agreement we made would be honored.The work was not done as promised and I have not received a refund for the amount credited. I sent Evergreen Arborists a certified letter on April 7th requesting that our agreement be honored. I have not received a response from the company to date.
Desired Settlement: I would like to receive a check in the amount of $37.50.
Business Response: I will keep this brief.I did meet with Mrs. ********** and made the verbal agreement she referenced. My office manager made at least 3 attempts to schedule the extra work she requested. Each attempt was met with resistance due to her not feeling like walking over and opening the gate or some other excuse. Keep in mind this was about a 20 minute job, and we made multiple attempts to try and get it done. We schedule 8 men daily and perform an average of $3,500 per day in work. Most customers are agreeable to our schedule. We cannot schedule a 20 minute job when it exactly pleases the customer. They must be flexible. I have mailed a check for the $37.50 to Mrs. **********.
I am rejecting this response because: Information provided in the complaint is untrue.
Consumer Response: Consumer states that the check has been received, as it was sent to her son's address.
Customer Reviews Summary