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BBB Accredited Business since

A. Arenz Travel Planner Associates, Inc.

Phone: (530) 878-2992 16981 Placer Hills Rd Ste A9, Meadow Vista, CA 95722 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


A. Arenz Travel Planner Associates, Inc. is also known as AATPA Inc. & AATPA  provides all-included custom travel packages for business and professional groups to vacation destinations.

Specialist in Hawaii and Caribbean group packages and group Cruises on all major cruise lines worldwide.

AATPA also operates a fully licensed and insured retail travel agency in California 

Seller of Travel number is 2061961-40


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A. Arenz Travel Planner Associates, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A. Arenz Travel Planner Associates, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A. Arenz Travel Planner Associates, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 03, 2003 Business started: 01/03/2002 in CA Business incorporated 01/03/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Seller of Travel
P.O. Box 944255, Sacramento CA 94244
Phone Number: (916) 322-3360
The number is 2061961.

Type of Entity


Business Management
Mrs. Sue E. Arenz, Vice President Office Manager, Office Manager
Contact Information
Customer Contact: Mrs. Sue E. Arenz, Vice President
Business Category

Travel Agencies & Bureaus

Products & Services

A. Arenz Travel Planner Associates, Inc. sells the following brand(s): AATPA Travel Packages, All major Cruise Lines, Classic Vacation, Pleasant Holiday

Method(s) of Payment

All Major Credit Cards  & Company Checks


Refund and Exchange Policy
Refunds & Changes based on each individual group's contract.
Alternate Business Names
Products & Services

Specialized Group Travel packages to Hawaii including air & land arrangements. Group planner for cruise groups world wide. Retail family travel packages to Hawaii. Wholesaler of limited Hawaii travel products sold to retail travel agencies. In addition, acts as host agency for select independent retail travel agents.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.