This business is not BBB accredited.

The Tire Depot

Phone: (916) 985-2722 720 Riley St, Folsom, CA 95630 http://www.folsomtiredepot.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Tire Depot include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for The Tire Depot include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Tire Depot
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 22, 2012 Business started: 03/15/2011 Business started locally: 03/15/2011
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 272556.

Type of Entity

Sole Proprietorship

Business Management
Ali Asad, Owner
Contact Information
Principal: Ali Asad, Owner
Business Category

Tire Dealers Brake Service

Alternate Business Names
Folsom Tire Depot
Products & Services

This company offers sale of new and used tires, alignments, shock and brake services.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    720 Riley St

    Folsom, CA 95630 (916) 985-2722

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The Tire Depot failed to properly repair a wheel damaged when they replaced a tire. My rear tires were replaced by The Tire Depot on December 28, 2012. I noticed both rims had black streaks on them 3 days later and one rim had a 2 inch scrape. I notified the Tire Depot, they resisted acknowledging the damage had been done by them. After contacting them over a period of a week, ( and finally getting the chance to show them the damage and how it probably occured) they then proceeded with repainting the rim via third party repair business. The repair business could not achieve an acceptable color match and could not get support or compensation from The Tire Depot for additional work needed to continue painting ther rim. The Tire Depot rescinded entire payment to third party repair business for the work performed. I attempted to contact Tire Depot through 7 phonce calls and going to the 720 Riley St. Folsom, Ca location 4 times over a period of 8 weeks from early January tofirst week of March 2013. They would not provide the owners contact information and would not cooperate. The general manager of the Tire Depot (*****, last name unknown)personally threated me with physical assault if I returned to the The Tire Depot on Sunday March 3 2013. At first ***** did say that he thought the problem was corrected (he was lying), I told him it never was and that I needed to be compensated immediately. He yelled expletives an inch from my face, dared me to file a lawsuit and then walked away still yelling. This occured in front of his business early Sunday morning March 3 2013. The car is a 2010 BMW M3 with 23k miles. Thank you.

Desired Settlement: I am requesting a New rear rim, Original Equipment BMW. THe cost is $847.00 and can be purchased from any authorized BMW Dealer.

Business Response: Detailed photographs of the damaged rim can be provided upon request. Detailed, close up photographs of the repainted rim can be provided upon request. Detailed, close up photograph of the original stock rim as compared to the repainted rim can be provided upon request. This photograph shows the difference in color between the repainted rim and original color rim from BMW. Document showing the viewpoint/statement from Niello BMW of Sacramento, Ca. service and repair employees agreeing that the colors of the rims do not match.