This business is not BBB accredited.
Phone: (916) 985-2722 720 Riley St, Folsom, CA 95630
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Tire Depot include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for The Tire Depot include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 272556.
Type of Entity
Business ManagementAli Asad, Owner
Tire Dealers Brake Service
Alternate Business NamesFolsom Tire Depot
Products & Services
This company offers sale of new and used tires, alignments, shock and brake services.
Industry TipsAuto Repair - Road Signs of Good Business
THIS LOCATION IS NOT BBB ACCREDITED
720 Riley St
Folsom, CA 95630 (916) 985-2722 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The Tire Depot failed to properly repair a wheel damaged when they replaced a tire. My rear tires were replaced by The Tire Depot on December 28, 2012. I noticed both rims had black streaks on them 3 days later and one rim had a 2 inch scrape. I notified the Tire Depot, they resisted acknowledging the damage had been done by them. After contacting them over a period of a week, ( and finally getting the chance to show them the damage and how it probably occured) they then proceeded with repainting the rim via third party repair business. The repair business could not achieve an acceptable color match and could not get support or compensation from The Tire Depot for additional work needed to continue painting ther rim. The Tire Depot rescinded entire payment to third party repair business for the work performed. I attempted to contact Tire Depot through 7 phonce calls and going to the 720 Riley St. Folsom, Ca location 4 times over a period of 8 weeks from early January tofirst week of March 2013. They would not provide the owners contact information and would not cooperate. The general manager of the Tire Depot (*****, last name unknown)personally threated me with physical assault if I returned to the The Tire Depot on Sunday March 3 2013. At first ***** did say that he thought the problem was corrected (he was lying), I told him it never was and that I needed to be compensated immediately. He yelled expletives an inch from my face, dared me to file a lawsuit and then walked away still yelling. This occured in front of his business early Sunday morning March 3 2013. The car is a 2010 BMW M3 with 23k miles. Thank you.
Desired Settlement: I am requesting a New rear rim, Original Equipment BMW. THe cost is $847.00 and can be purchased from any authorized BMW Dealer.
Business Response: Detailed photographs of the damaged rim can be provided upon request. Detailed, close up photographs of the repainted rim can be provided upon request. Detailed, close up photograph of the original stock rim as compared to the repainted rim can be provided upon request. This photograph shows the difference in color between the repainted rim and original color rim from BMW. Document showing the viewpoint/statement from Niello BMW of Sacramento, Ca. service and repair employees agreeing that the colors of the rims do not match.