Business ProfileforArtistic Stone Works, Inc.

We had quartz countertops installed a week before thanksgiving 2022. By January 3, 2023, we noticed a 12 inch crack on our island starting at the edge of the stone where it would have been cut prior to installation. We contacted artistic stone works on January 16. **** advised us he would get in contact with Radianz (the manufacturer). After he spoke with his **** **** realized Radianz had changed their warranty and it no longer covered cracks after installation leaving us with a cracked countertop. Artistic agreed to send an employee out to see if the crack could be repaired. The gentleman that came out did his best to fix the crack but was unable to do so. **** and **** then came out to inspect the countertop and tried to come up with 101 excuses as to why it cracked, such as, heat from our toaster (doesnt get hot at all), our house settled (47 year old house), the cabinets that the quartz is resting on is subpar (they installed the quartz on the countertops and never said there was anything wrong with our cabinets). **** also stated that granite cracks much easier than quartz. I questioned him as to why we were we able to have granite on these same cabinets for years without cracks. **** and **** also said they cant go around giving people new slabs even though they also said they have only seen this happen 3 times in 30 years. We were told to then contact Radianz by email. We received no response from them. The ball is now in Artistics court. **** said he would take care of us, and now were being ghosted. Ive sent 3 emails in the last 2 weeks and nothing. They clearly dont care about their business image or have ethical business practices. We did nothing to cause this crack. We paid $8,000 for brand new countertops only to experience this right after the job was complete.