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Integra Telecom, Inc.

Phone: (916) 231-5700 View Additional Phone Numbers 2495 Natomas Park Dr. Ste. 300, Sacramento, CA 95833 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Integra Telecom, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Integra Telecom, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 21, 1994 Business started: 11/01/1992 Business started locally: 11/01/1992 Business incorporated 01/17/2008 in OR
Type of Entity


Business Management
Mr. Jason Konders, V.P. Ms. Kristina Bales, Customer Service Representative Senior Ms. Donna Heaston, Management Mr. Pat Hennessey, Care Manager Mr. Mark Hopkins Ms. Edna Sudna, Management
Contact Information
Principal: Mr. Jason Konders, V.P.
Customer Contact: Ms. Edna Sudna, Management
Business Category

Telecommunication Equipment & Systems Service & Repair Internet - Web Hosting Telephone Service - Long Distance Data Communications Equipment & Systems Internet Services

Alternate Business Names
Electric Lightwave, LLC Integra Electric
Products & Services

Integra specializes in communication and networking services.

Customer Review Rating plus BBB Rating Summary

Integra Telecom, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    2495 Natomas Park Dr. Ste. 300

    Sacramento, CA 95833 (916) 231-7053 (916) 231-2377 (916) 231-5700


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/28/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We contracted with Integra for phones, data lines and a phone software program. The entire ordeal was late on delivery of services, some services have still never been delivered over 1 year later, their customer service is non responsive and the reliability of the phones and network are unreliable at best. Over the last year I have tried to resolve these issues with them, but they keep brining new people in and nothing seems to get resolved. Now they are pointing fingers at their sub contractors, saying it is their problem.

Desired Settlement: We want the product and services that we originally contracted for and financial compensation for the issue we have had over the last year.

Business Response:

Integra has researched the complaint filed by ***** ******. Ms. ******* complains that the Integra was late on delivery and that some services have never been installed. She goes on to say that customer service has been unresponsive and the phones and network are unreliable. She states that she has been unable to resolve the issues.

Integra's records reflect ongoing conversations and interactions with the customer, involving a team Integra customer care staff. Further, in the time since this complaint was filled, Integra worked with the customer to develop a plan of action to ensure all issues were fully addressed. At this time Integra's records indicate that all services are installed and functioning. Integra has continued to reach out to the customer to identify any remaining issues the customer has, but has not received a response. If Integra is made aware of the customers's remaining concerns, we will immediately work to address them.

Please let me know if I can be of further assistance.


** ***** 

Escalations Specialist

****** ************ *** ************ ******* *** ** ********** *** ****** *** *****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Integra Telecom, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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