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This business is not BBB accredited.

Consolidated Communications

Additional Locations

Phone: (916) 786-1616 Fax: (916) 786-3187   http://www.surewest.com

Click for BBB Rating on Consolidated Communications

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Consolidated Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Consolidated Communications.

Additional Information

BBB file opened: May 19, 1993 Business started: 01/09/1964 in CA Business incorporated 01/09/1964 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

445 12th St SW, Washington DC 20554
Phone Number: (888) 225-5322
The number is 0014640999.

Type of Entity


Business Management
Ms. Cindy Martin, Asst. Service Quality Manager Ms. Clara Lae, Marketing Director Ms. Wendy Williams, Regulatory Relations Specialist
Contact Information
Principal: Ms. Cindy Martin, Asst. Service Quality Manager
Customer Contact: Ms. Wendy Williams, Regulatory Relations Specialist
Business Category

Telecommunication Equipment & Systems Service & Repair VOIP (Voice Over Internet Protocol) Sales & Service Voice Mail Services Cable TV, Internet & Telephone Installation Service

Products & Services

Consolidated Communications offers the following product(s): Company offers T.V., internet, phone, telecommunications, and voice services.

Alternate Business Names
Roseville Telephone Company - All Area Locations SureWest Broadband SureWest Communications SureWest Foundation SureWest Long Distance Company SureWest Telephone SureWest TeleVideo SureWest Wireless

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.