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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 9

Additional Complaint Information

Complainants generally allege that pool installations greatly exceed the 8 to 12 week time frame promised by the company, repair issues are not completed in a timely way, and clients do not receive responses to their emails and phone calls.

The company has not responded to complaints.

BBB believes that the complaints contain a pattern of allegations and contacted the business on September 4, 2015, September 16, 2015 and September 18, 2015. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Premier Pools & Spas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: March 12, 2014 Business started: 06/20/2003 in CA Business incorporated 06/30/2011 in NV
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00980622. On 9/23/2016 BBB confirmed that Contractor's State License Board suspended the license of Premier Pools & Spas.

Type of Entity


Business Management
Mr. Donald Boucher, President Mrs. Jennifer Macias, Community Development
Contact Information
Principal: Mr. Donald Boucher, President
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Swimming Pools - Maintenance

Alternate Business Names
Premier Backyard Pools & Design, Inc. Premier Backyard Pools and Design, Inc.
Industry Tips
Building a Swimming Pool Tips Hiring a Contractor in California: Essential Tips Tips for Building a Swimming Pool

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.