This business is not BBB accredited.Additional Locations
Phone: (408) 409-9972 5057 Kiernan Ct, Salida, CA 95368 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||9|
Additional Complaint Information
Complainants generally allege that pool installations greatly exceed the 8 to 12 week time frame promised by the company, repair issues are not completed in a timely way, and clients do not receive responses to their emails and phone calls.
The company has not responded to complaints.
BBB believes that the complaints contain a pattern of allegations and contacted the business on September 4, 2015, September 16, 2015 and September 18, 2015. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00980622. On 9/23/2016 BBB confirmed that Contractor's State License Board suspended the license of Premier Pools & Spas.
Type of Entity
Business ManagementMr. Donald Boucher, President Mrs. Jennifer Macias, Community Development
Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Swimming Pools - Maintenance