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BBB Accredited Business since
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Pools by Nelson offers authentic Wet Edge Interior Finish and Hayward Pool Equipment.
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A BBB Accredited Business since
BBB has determined that Pools by Nelson meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pools by Nelson include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00856776.
Type of Entity
Business ManagementMr. Ryan Nelson, President Ms. Nicole Nelson, Chief Financial Officer
Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Service & Repair Swimming Pools - Removal Water Gardens Fountains & Ponds Landscape Lighting Artificial Rock Scapes Outdoor Kitchens
Products & Services
Pools by Nelson offers authentic Pebble Tec Interior Finish and Hayward Pool Equipment.
Industry TipsBuilding a Swimming Pool Tips Hiring a Contractor in California: Essential Tips Tips for Building a Swimming Pool
992 Marchy Ln
Ceres, CA 95307 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 987-7701(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I hired you to build our pool because you stated to us you take pride in your workmanship. Pride in workmanship means you will deliver what we paid for and what we agreed to and to our satisfaction. After spending a significant amount of money and time our expectation was that we would get what we requested including correct pool decking (I even sent you an image sample of the color) with a description. You even included these color schemes in your computerized image of our project. Instead, what we ended up with was a horrific pink salmon colored deck. After calling in a couple of contractors, they agree this is definitely something you should be responsible for correcting. I have text messages I sent while the concrete was being poured stating my concern with the color, it looks red not brown. You tell us its too soon to judge color while concrete is still wet and we need to wait 2 months. I have a yrs. worth of text messages working with you to resolve the issue and stating you promised color would be fixed fall 2013. Its fall, you nor your contractors show up. We leave you numerous messages. You tell us spring 2014 is next opportunity. To add injury to the insults of one broken promise after another to stand by your word, you have your wife call us May 2014, to tell us you lost your concrete subcontract, and you are searching for a new contractor to fix color. After a yr. we get a text now saying you are NOT responsible for the color or cost. What we agreed to and what we ended up with are drastically diametric. Enclosed are some images of color scheme we agreed on and what we actually ended up with. If you do not agree to follow through with your word or reputation as promised by Friday, May 23, 2014 we will hire a new concrete contractor, and meet you in court. I am in the process of filing a small claims suit against you and your company for the cost we will incur to do the job right, as clearly, youre company is unwilling to follow through with your agreement, word and reputation.
Desired Settlement: I would like Pools By Nelson to incur the cost of correcting his subcontract error and replacing our decking color with the color we were promised. We would like this in writing by Monday, May 19, 2014. If not, we will hire a new concrete contractor and follow though with filing the small claims suit against you and your company for the cost we will incur to do the job right and get the original desired color agreed to by Pools by Nelsons.
Consumer Response: Yes, we are still trying to come to a mutual agreement on how to best fix the coloring of our pool decking. I hope Pools By Nelson can come up with a solution that will meet our original request.