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BBB Accredited Business since

Pools by Nelson

Phone: (209) 543-9576 Fax: (209) 543-7945 View Additional Phone Numbers 992 Marchy Ln , Ceres, CA 95307

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Pools by Nelson offers authentic Wet Edge Interior Finish and Hayward Pool Equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pools by Nelson meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pools by Nelson include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pools by Nelson
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 21, 2000 Business started: 03/01/1974 in CA Business started locally: 03/01/1974 Business incorporated 06/05/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00856776.

Type of Entity


Business Management
Mr. Ryan Nelson, President Ms. Nicole Nelson, Chief Financial Officer
Contact Information
Customer Contact: Ms. Nicole Nelson, Chief Financial Officer
Principal: Mr. Ryan Nelson, President
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Service & Repair Swimming Pools - Removal Water Gardens Fountains & Ponds Landscape Lighting Artificial Rock Scapes Outdoor Kitchens

Products & Services

Pools by Nelson offers authentic Pebble Tec Interior Finish and Hayward Pool Equipment.

Industry Tips
Building a Swimming Pool Tips Hiring a Contractor in California: Essential Tips Tips for Building a Swimming Pool

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/16/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I hired you to build our pool because you stated to us you take pride in your workmanship. Pride in workmanship means you will deliver what we paid for and what we agreed to and to our satisfaction. After spending a significant amount of money and time our expectation was that we would get what we requested including correct pool decking (I even sent you an image sample of the color) with a description. You even included these color schemes in your computerized image of our project. Instead, what we ended up with was a horrific pink salmon colored deck. After calling in a couple of contractors, they agree this is definitely something you should be responsible for correcting. I have text messages I sent while the concrete was being poured stating my concern with the color, it looks red not brown. You tell us its too soon to judge color while concrete is still wet and we need to wait 2 months. I have a yrs. worth of text messages working with you to resolve the issue and stating you promised color would be fixed fall 2013. Its fall, you nor your contractors show up. We leave you numerous messages. You tell us spring 2014 is next opportunity. To add injury to the insults of one broken promise after another to stand by your word, you have your wife call us May 2014, to tell us you lost your concrete subcontract, and you are searching for a new contractor to fix color. After a yr. we get a text now saying you are NOT responsible for the color or cost. What we agreed to and what we ended up with are drastically diametric. Enclosed are some images of color scheme we agreed on and what we actually ended up with. If you do not agree to follow through with your word or reputation as promised by Friday, May 23, 2014 we will hire a new concrete contractor, and meet you in court. I am in the process of filing a small claims suit against you and your company for the cost we will incur to do the job right, as clearly, youre company is unwilling to follow through with your agreement, word and reputation.

Desired Settlement: I would like Pools By Nelson to incur the cost of correcting his subcontract error and replacing our decking color with the color we were promised. We would like this in writing by Monday, May 19, 2014. If not, we will hire a new concrete contractor and follow though with filing the small claims suit against you and your company for the cost we will incur to do the job right and get the original desired color agreed to by Pools by Nelsons.

Consumer Response: Yes, we are still trying to come to a mutual agreement on how to best fix the coloring of our pool decking. I hope Pools By Nelson can come up with a solution that will meet our original request.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Pools by Nelson
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)