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BBB Accredited Business since

Perfection Pools & Spas Inc.

Phone: (530) 895-0437 172 E 20th St, Chico, CA 95928 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Perfection Pools & Spas Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Perfection Pools & Spas Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Perfection Pools & Spas Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 14, 1992 Business started: 01/01/1981 Business started locally: 01/01/1981 Business incorporated 06/13/1997 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00566654.

Type of Entity


Business Management
Mr. Terry Larocco, Owner Mr. Chris Rei, General Manager
Contact Information
Principal: Mr. Terry Larocco, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Barbecue Equipment & Supplies Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Landscape Contractors Contractor - Electrical Electricians Heat Pumps

Products & Services

Perfection Pools & Spas Inc is a pool and spa broker specializing in old and new pool and spa repairs, new installation and maintenance.

Industry Tips
Building a Swimming Pool Tips Hiring a Contractor in California: Essential Tips

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I was billed for services that were already provided by another company, did not give said company authorization to do any work nor was given a bid. I live in a rental house and the pool had turned green. I called about 15 different pool companies and left messages, Perfection Pools was one of the companies that I called and they stated that it would be at least two weeks before they would be able to address the pool issues. After two weeks of no response to my initial call, I called again and asked how long it would take to provide the service. Perfection Pools responded with "up to two more wks." At that point I decommissioned them and told them I would look elsewhere. I commissioned another pool company to do the work. The pool was completely fixed and treated. Apparently without my approval Perfection Pools let themselves into my backyard and stated that they had added chemicals and did additional work which had been done days previously by Home Team Pool and Spa Services. I received a bill weeks later for $167.18 on the date of 4-1-2013 with the invoice #XXXXX. I have called Perfection Pools on three separate occasions to try to nullify this bill, I have talked with the manager, the gentleman who actually performed the "work", their secretary and then again today the owner who had the audicity to hang up on me. Again, Perfection Pools is charging me for work that had already been done by another pool company 4 days prior and this pool company can testify to the work that was already completed. The owner informed me that 95% of his commissioned work is done without offering a bid and they typically do not call the residence when they would come by to do the work. This seems very odd. Services were performed by Perfection Pools that were not commissioned and that had already been done by another pool co. - Home Team pool and spa service, days previous. I do not feel responsible for the Services of Perfection Pools and again they were not commissioned to do the service nor did they call us prior to their on site visit. ****** ***********

Desired Settlement: I request that the bill be nullified.

Business Response: Business' Initial Response
This customer's work order has been credited out last week. The customer's balance due to Perfection Pools is $0 as of 7/16/13.