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BBB Accredited Business since

California Hot Spas & Billiards

Phone: (530) 695-3000 Fax: (530) 695-1829 View Additional Phone Numbers 10409 Live Oak Blvd, Live Oak, CA 95953 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We sell portable and in-ground spas, exercise pools, therapy hot tubs, Above ground pools, barbecues, Pool service. We also service most products that we sell within a 200 mile radius.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that California Hot Spas & Billiards meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on California Hot Spas & Billiards
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 27, 2005 Business started: 01/03/2003 in CA Business started locally: 12/07/2004
Type of Entity

Sole Proprietorship

Business Management
Mr. Steve Hesson, Owner Mrs. Amanda Hesson, Managment
Contact Information
Customer Contact: Mrs. Amanda Hesson, Managment
Principal: Mr. Steve Hesson, Owner
Business Category

Spas & Hot Tubs - Dealers

Products & Services

California Hot Spas & Billiards sells the following brand(s): Bluewater Above Ground Swimming Pools, Cal Flame Fire Pits, Cal Flame Fireplaces, Cal Flame Outdoor Kitchens, Cal Spas, Catalina Swim Spas, Coleman Spas, Craftline Gazebos, Imperial Pool Tables

Method(s) of Payment
Cash, Check, Visa, MasterCard, Debit, Financing.
Refund and Exchange Policy
We do not accept returns or exchanges on any products that we sell.
Alternate Business Names
California Hot Spas

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.