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BBB Accredited Business since
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Solar PV, HVAC, windows, insulation, whole house fans, and tankless water heaters
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A BBB Accredited Business since
BBB has determined that Skyline Energy Savers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Skyline Energy Savers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 549017.
Type of Entity
Business ManagementMr. Mort Martin, Owner Mrs. Catrina Martin, Co-owner
Solar Energy Products Service & Repair Contractors - General Contractor - Insulation Construction & Remodeling Services Air conditioning & Heating Contractors - Residential
Products & Services
Skyline Energy Savers, Inc. sells the following brand(s): Canadian Solar, Hanwah, PlyGem, Rheem
Method(s) of PaymentCash, Visa, Mastercard
Refund and Exchange PolicyWe guarantee our work for 1 year labor. Parts are guaranteed according to the manufacturer.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
2611 Highland Hills Dr
El Dorado Hls, CA 95762 (916) 933-2773 Directions
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Additional Phone Numbers
- (916) 933-2779 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I heard their radio ads that said that a person could pay off their solar system in five years. So I called them and made an appointment to have someone come explain it to me.My wife and I had two meetings with Skyline Energys fast talking, high pressure salesman. At the end of the second meeting we were shown a system that we were told would reduce our bills from ***. I said that if I was going to pay for solar, I wanted to not pay anything to ***. We were then shown a system that we were told would not only provide enough energy to not pay *** anything but would create excess energy that *** would credit to our account.(our meter would run backwards). In addition, because we would be generating so much electricity, we were sold a tank-less water heater. We were told that we would have instant hot water at all outlets and we would never run out of hot water. We would save money because the water heater would not have to keep running keeping the water hot.We went ahead with it all. The installers were on time and did a good job of installing the solar panels and the water heater.As we started using the solar system we had to jump thru some hoops with *** getting them to acknowledge that we had a solar system. Then it was a couple of more months before we saw any change in our bills.Imagine our surprise when we started getting *** bills showing true up amounts in the hundreds of dollars. This means that at the end of the year we were going to have to pay a large lump sum to *** for energy we used over and above what our solar system generated.At the end of the 1st year we had a bill of over 800 dollars that we had to pay to *** on top of the cost of the solar system. The previous year our *** bill totaled $1560 for the year. So with a saving of $760 a year there is no way to pay off this system in five years.It would take us almost 20 years to pay this solar system off. Had we known this information we would not have made the investment.Now for the tank-less water heater: We do not get instant hot water at our faucets but have to wait as much time or more than with our old water heater. We can not turn on more than one faucet at the same time or we lose water pressure to the point that one will only be a trickle. In addition, when a faucet is turned on (hot or cold) the water heater makes whistling noises. All of these things did not happen with our old water heater.These issues have been brought to the attention of the owner of Skyline Energy and he has come to the house several times trying to fix these issues. To date they have not been fixed.Skyline did add two more panels to our system for free but it still does not replace our *** bill.The owner told us that the system was not designed to replace the *** bills but just to reduce it by providing enough energy to offset the top tier cost of our *** bill. That is not what our understanding was from the fast talking, high pressure salesman that was at our house. We feel that we were swindled, duped, hoodwinked.
Desired Settlement: I would like for them to honor their agreement with us. Install a system that takes us off the grid at no extra cost,that is paid off in five years and fix the hot water heater. Or remove all the equipment installed and return the systems to the original configuration and refund all costs.
As the owner of the company, I always meet with every customer before we do the job for them, to make sure they understand exactly what their solar system is going to do. I met with both Mr. and Mrs. and explained, in detail, that the system we were installing would not replace all of their electricity, but just the upper tiers of their **** bill. They understood this before we went ahead with the installation.