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BBB Accredited Business since
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Founded in 1971, Hermit's Hut is an outdoor gear store specializing in mountaineering, climbing, camping, hiking, backpacking, skiing, snowboarding, arborist, rescue and tactical equipment.
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A BBB Accredited Business since
BBB has determined that Hermit's Hut meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hermit's Hut include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Robert Clearie, Owner Mr. Jesse Lind, Ops Manager
Ski Equipment - Retail Sporting Goods - Retail Internet Shopping
Refund and Exchange PolicyHermit's Hut No Hassle Return Policy
No Hassle Return Policy:
Most* items carry a 30 day money back guarantee! If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund. Items must be in new condition with original packaging. Please only wear footwear indoors while deciding if it will work for you. If you have any questions, please call 888-507-4455 or email email@example.com. Our 30 day return policy gives you time to decide if the product is right for you while enabling us to sell the item in season if you decide it isn't just what you're looking for.
*NOTE: Due to the nature of some products, no returns or exchanges are possible. This includes: safety equipment--including, but not limited to, harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc.), slings, runners, helmets; avalanche safety gear--including beacons, Avalungs (if plastic is removed from mouth piece), packs with Avalungs (if plastic is removed from Avalung mouth piece), and ice screws; mounted or drilled skis (unless we messed up); trimmed skins; and underwear/baselayer products. For returns, a Return Authorization is NOT NECESSARY. Please make sure the item is within the appropriate return period and is eligible for return. We recommend you ship your return via UPS or FedEx, and insure your package for the value of its contents. Occasionally packages are damaged in shipping. You are responsible for the package until it arrives at our store. Please provide us with the following information:
Your First and Last Name
Your order number (if known)
A phone number where you can be reached if we have any questions
What you would like done (refund, exchange, warranty, etc.)
The Hermit's Hut
Attn: Returns Department
3184 Bechelli Ln
Redding, CA 96002
We are glad to handle manufacturer's warranty issues for you. You are responsible for the cost of shipping items back to The Hermit's Hut for warranty evaluation/service. Please ship back items in a clean condition. Clothing MUST be washed before it is returned. Gear must also be cleaned.
We recommend shipping your package through a service that provides a tracking number and insurance, like UPS or FedEx. Please include any pertinent information as to what the problem with the item is, the more information you provide, the better we can serve you. Please include a copy of your receipt if possible, and your phone number so we can contact you.
If the item was purchased through The Hermit's Hut within the last year, we will pay shipping charges to and from the manufacturer for customers within the United States. International customers will be responsible for all shipping costs to and from our store. All customers will be responsible for all shipping charges on any items purchased more than a year ago. If the item was not purchased at The Hermit's Hut, there will be a $10 service charge, plus the customer will be responsible for all shipping costs. The Hermit's Hut adheres to the manufacturer's guidelines, and final decisions will be made by The Hermit's Hut in conjunction with the manufacturer.
Service AreaShasta County, California
Alternate Business NamesHermit's Hut Basecamp Hermit's Hut Outfitters Hermit's Hut Ski Co.
Products & Services
- Climbing, mountaineering, camping, hiking and backpacking
- Skiing and snowboarding
- Rescue (high-angle, industrial, confined-space)
Full-service ski/board shop
Industry TipsShopping Online, By Catalog, Mail, or Telephone
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3184 Bechelli Ln
Redding, CA 96002 (888) 507-4455 (530) 222-4511 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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What government actions does BBB report on?
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BBB Reporting Policy
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Additional Phone Numbers
- (888) 507-4455(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Ordered gear on May 5th planning a trip for May 21st. No delivery of gear, no info from store except "We don't have it yet". What burns me the most beyond having to cancel my birthday plans is the fact that this company seems okay with advertising product they do not carry and NO customer service even after I called them to tell them my order had not been filled. HORRIBLE!
Desired Settlement: I want my birthday trip back. Since I can't have that I'll settle for getting my money back that they have had for 16 days while I sit with nothing to show for it. Would also like them to stop the unethical practice of advertising product they do not have.
Business' Initial Response