BBB Business Review

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This business is not BBB accredited.

The Senior's Choice

Phone: (209) 369-7712 Fax: (209) 365-9850 1806 W Kettleman Ln Ste L, Lodi, CA 95242

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The Senior’s Choice provides non-medical in-home assistance (In-Home Care) for adults who are frail, disabled, elderly, needing assistance due to post-hospitalization or those receiving Hospice care. Service may be categorized as either homemaker service and/or personal care assistance; but is needed by clients to allow them to stay at home safely and fulfill their activities of daily living. These services can be supplied as on-going long-term assistance or for a short-term [respite] care of just a few days or weeks.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Senior's Choice
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 21, 2002 Business started: 01/01/2001 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Phalin Klusman, Owner Mrs. Susie Klusman, Owner
Contact Information
Principal: Mr. Phalin Klusman, Owner
Customer Contact: Mrs. Susie Klusman, Owner
Business Category

Senior Home Care

Method(s) of Payment
Check, MO, Cash, Long-term Care Insurance, Workers Comp.
Service Area
San Joaquin county: mid & northern portion; plus southern Sacramento county
Alternate Business Names
Seniors Choice Seniors Choice, The
Products & Services

This company offers non-medical in home care for seniors, post-hospitalization, the disabled, and Hospice assistance.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.