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Find a Location

Epic Home Solar has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Epic Home Solar

      18256 State Highway 108 Jamestown, CA 95327

      BBB Accredited Business
    • Epic Home Solar

      910 Pleasant Grove Blvd Ste 120-348 Roseville, CA 95678-6193

      BBB Accredited Business

    Business ProfileforEpic Home Solar

    Roofing Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/31/2023

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We finance and install roofs, solar, HVAC, windows, insulation, and whole house generators.

    Products & Services

    Company offers commercial and residential security system installation services., Roofing, Solar, HVAC, Windows, Insulation, Whole House Generators

    Business Details

    This is a multi-location business.

    Find a Location

    Epic Home Solar has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Epic Home Solar

        18256 State Highway 108 Jamestown, CA 95327

        BBB Accredited Business
      • Epic Home Solar

        910 Pleasant Grove Blvd Ste 120-348 Roseville, CA 95678-6193

        BBB Accredited Business
      Location of This Business
      18256 State Highway 108, Jamestown, CA 95327
      BBB File Opened:
      5/27/2014
      Years in Business:
      13
      Business Started:
      8/31/2010
      Business Incorporated:
      1/10/2014
      Accredited Since:
      3/31/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 1006602 for this business, issued by Contractor's State License Board. The expiration date of this license is 8/31/2025.

      These agencies may include:

      Contractor's State License Board

      9821 Business Park Drive

      Sacramento CA 95827

      (800) 321-2752

      http://www.cslb.ca.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Epic Energy
      Business Management
      • Mr. Michael Pacada, President/CEO
      Contact Information

      Principal

      • Mr. Michael Pacada, President/CEO

      Customer Contact

      • Mr. Michael Pacada, President/CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/14/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went through Epic energy to have solar on my house. I was having a problem with it not working properly. I went on the solar edge app to trouble shoot Aug 15, 2023. Solar edge stated I needed to get in touch with the installer because the inverter was not pairing panels. I called Epic Energy because they were the company that original installed the solar. **** at epic said the inverter wasnt working and would order a new one. I have made numerous calls to Epic Energy just receiving a voice message which I leave out of frustration, asking for any information regarding inverter status. On Sept 6, I placed a call to Epic Energy **** (project manager) answered and told me only **** could talk to me, I asked her if the inverter had arrived she told me not as of the Aug 30th. I asked her if **** would please call me. That has not happened. Today I went on my solar edge app to see if the inverter had arrived. As of my case # it says the product was delivered Aug. 21, 2023. To an address in **************, I dont know where Epic Energy has there products delivered. it has been a month and I feel like this company has no communication with customers. I paid a lot of money to this company for Solar Id like it working properly.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jody M

      1 star

      03/04/2024

      My husband and I moved to ******, ********** in 2020. We were excited about our new home and always wanted to get a solar system. A solicitor from Epic Home Solar came to our home and we signed up! What a mistake. Long story short, it took 3 years for our system to work properly and we were paying for the system since 2021. Epic was on our roof several times to figure out why it was not working. Damage to our roof, the install of the solar panels and customer service from this company was terrible. We were very upset and filed complaints with the bond company and the ***** We had the arbitration with the **** on February 8, 2024 and awarded monies which Epic has until March 16th to pay. This company does very inferior work, no customer service and the public needs to know! If you require more information or documents I would be more than happy to submit them. Thank you for your time. Epic Home Solar deserves NO stars!!!

      Local BBB

      BBB of Northeast California

      BBB Reports On

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