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BBB Accredited Business since

CPP Alarm And Video, Inc.

Phone: (916) 484-1484   http://www.alarmandvideo.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

CPP provides installation and service to commercial and residential clients.Systems include security, fire, access control and video surveillance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CPP Alarm And Video, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for CPP Alarm And Video, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CPP Alarm And Video, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 15, 1990 Business started: 01/01/1981 in CA Business incorporated 12/08/1981 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
http://bit.ly/1QBzWIF
Phone Number: (916) 322-4000
bsis@dca.ca.gov
The number is 2210.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 467564.

Type of Entity

Corporation

Business Management
Mr. Andy Anderson, President Mr. H. C. Anderson, President
Contact Information
Principal: Mr. Andy Anderson, President
Customer Contact: Mr. H. C. Anderson, President
Business Category

Security Cameras

Products & Services

CPP Alarm And Video, Inc. sells the following brand(s): First Alert, Honeywell

CPP Alarm And Video, Inc. offers the following product(s): Access Control, Burglar Alarm, Home Automation, Video Surveillance

Method(s) of Payment
Visa-MasterCard-American Express-Discover
Refund and Exchange Policy
One year warranty on parts and labor.
Service Area
Greater Sacramento Area
Alternate Business Names
C P P Alarm & Video, Inc Consumer Protection Products, Inc. CPP Alarm & Video, Inc.
Products & Services

C P P Alarm & Video, Inc. is an Authorized Honeywell Dealer and an Authorized First Alert Professional Dealer of security,fire, access control, and video surveillance.CPP offers monitoring service as well.


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was a renter in South Sacramento and my landlord had a contract with CPP Alarm and Video for a security alarm. When the contract was getting ready to expire my landlord asked if I wanted to renew the contract. At this point I contacted CPP and while in discussion over the contract, the salesman told me I would need to sign a 3 year contract. I indicated that I would not be living there for that long, he told me not to worry that it was completely transferable and it would be transferred to the house owner when I moved, so I signed the contract.Less than a year later I had to relocate out of the area for work and contacted CPP by email to notify them that I had moved and was transferring the contract to my landlord including his contact info. I got no response, but continued to get bills. I kept contacting CPP and told various reasons why it had not been transferred and every time I called there were no notes about my last call, where promises for resolution had been made. Eventually my landlord decided not to renew the contract and I was told I was responsible for the remaining 27 months. I explained that I had signed the contract under false promise and as a business owner she could override this contract. She declined, but offered to cut the amount in half. At this point I requested a copy of of the contract and found out it was unsigned by anyone from CPP. When I called to inquire, the owner became very upset and hung up on me.

Desired Settlement: I would like my contract to be voided and have no money owed on it back to August, 2015.

Business Response:

This alleges statements made at the time of the transaction by a sales representative that is no longer with our company. Since we are unable to speak to this situation of "He said, She said", we feel it is in the best interest of all concerned to respect the claimant and void the contract with no money owed. 

Sincerely, 

**** ********- President

Consumer Response: Consumer states that she accepts the business response and considers the matter resolved.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on CPP Alarm And Video, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)