This business is not BBB accredited.

Peoplefinders.com

Phone: (800) 718-8997 View Additional Phone Numbers 1821 Q St, Sacramento, CA 95811 http://www.peoplefinders.com View Additional Web Addresses


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Description

PeopleFinders is an e-commerce business that provides data culled from current and historical public records.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Peoplefinders.com include:

  • 402 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Peoplefinders.com include:

  • Length of time business has been operating
  • Response to 402 complaint(s) filed against business


Customer Complaints Summary Read complaint details

402 complaints closed with BBB in last 3 years | 145 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 69
Billing/Collection Issues 187
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 141
Total Closed Complaints 402

Additional Complaint Information

Consumers generally allege that when attempting to order records or information under the company's free trial offer, they are enrolled in an automatic monthly billing plan which they did not agree to.

The company typically responds by indicating that when placing an order consumers agree to clearly and conspicuously displayed terms which state that after the initial trial, unless the consumer cancels the service, monthly charges will continue until membership is cancelled.

Customer Reviews Summary Read customer reviews

73 Customer Reviews on Peoplefinders.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 73
Total Customer Reviews 73

Additional Information

BBB file opened: September 29, 2004 Business started: 05/01/2000 Business started locally: 05/01/2000 Business incorporated 03/29/2000 in CA
Type of Entity

Corporation

Business Management
Mr. Bryce Lane, President & COO Mr. Robert Miller, Agent for Service Ms. Sarah Lewis, Contact
Contact Information
Principal: Mr. Bryce Lane, President & COO
Customer Contact: Ms. Sarah Lewis, Contact
Principal: Mr. Robert Miller, Agent for Service
Business Category

Searchers of Records Internet Services

Refund and Exchange Policy
Most of the products on the Site come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase (please see below section "Refunds"). You acknowledge that the service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed.

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process. By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.


d. Fees, Refunds & Fraud

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process (see "Termination, Free Trial", below). By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.

You agree to pay all amounts due upon our demand. In the event we have to collect unpaid amounts you owe us, you will be liable for all collection costs, including attorneys' and collection agency fees.

Service Area
United States
Alternate Business Names
Confi-Chek, Inc.
Products & Services

People Search
Background Check
Reverse Phone Lookup
Reverse Address Lookup
Email Search
Social Profile Search
Criminal Records
Registered Offender Finder
Business Ownership Reports
Public Records Reports


Customer Review Rating plus BBB Rating Summary

Peoplefinders.com has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1821 Q St

    Sacramento, CA 95811 (800) 516-0633

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The information I found on this site on background and criminal checks are not up to date and more importantly, inaccurate and incomplete. I was checking the background and criminal records of a potential romantic partner that I met online. Their report missed a serious criminal offense for the person I was checking. I was able to find that information without paying at other sites. In fact, they did not have the current address of the person, which was on every other free site. I subscribed to PeopleFinders hoping I would be able to get the best results. PeopleFinders' policy is not to refund the subscription value, but if the information is useless because you cannot rely on their data, and you have to look elsewhere for an accurate background and criminal record history, there is no point in using this website or keeping this subscription.

Desired Settlement: I would like consumers to know that this site is unreliable and decisions based on the information they provide may be disastrous.

Business Response: We have issued a refund of $29.85 for the six month membership the customer had purchased.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and I find it satisfactory.

I appreciate that they have refunded my subscription fee but hope that they improve their business practice and provide the service they promise and that consumers expect. The information they are supposed to provide on background checks are critical and many safety issues depend on the information. It is unfortunate that the information I received and many others consumers may, is incorrect and incomplete.  

Thank you for taking this issue seriously and I appreciate your help in resolving this matter. 

***** ******


7/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: on 16th of june this year, people finders charged my ****** debit card $24.95 . I was confused because what I had purchased is $.95 worth of report. I desperately attempted to contact them..and discuss the issue because there was no email verification about any of these transactions . I got the transaction details from my ****** business checking card . For a whole week, they said the transaction was unverifiable and peoplefinders hasn't billed me in any way . When I gave the peoplefinder.com my card that was billed, she said now..she can see I was billed on the 11th of june and 16th of june 2016 . what is this ..if its not a scam? am not worried about 24.95 ( although I want that money refunded to my card ) I am worried that they can deny they got any money from my debit card..and then say ..O we just noticed your were billed . I NEVER APPLIED FOR ANY KIND OF MEMBERSHIP WITH PEOPLEFINDERS. The customer representative bluntly said..'' I have told you multiple times..am not refunding your money '' How far are such people going to be allowed to steal money from people accounts? AM JUST GLAD THAT THAT WASN'T MY BANK CARD . I need them to refund this money . AND IN BOLD LETTERS INDICATE SECTIONS WHERE THEY STATE THAT WHEN YOU FILE A REPORT, WHAT YOU PAY IS $24.95 . If you check out reviews ..am not the only victim . and now...I feel very unsafe dealing with these people

Desired Settlement: I would want people finders to cancel the ''membership'' which I never knew about, and credit my paypal business card with $24.95 .

Business Response: We are unable to locate under the email or the customers name. Please provided the email address that was used to open the account.

Business Response: We are unable to locate under the email or the customers name. Please provided the email address that was used to open the account.

Business Response: We are unable to locate under the email or the customers name. Please provided the email address that was used to open the account.

Consumer Response: I am rejecting this response because: It is not my mistake that peoplefinders.com don't have my correct email address . How were they able to get money from my card if they had the wrong address? I would comfortably say that ...it is paramount to charging the wrong customer..so am making a case that ...if they indeed don't have the right email address, then they should reimburse my 24.95 on my card . I maintain that this fee was in accurately deducted from my ****** business checking card.

Consumer Response: I am rejecting this response because: It is not my mistake that peoplefinders.com don't have my correct email address . How were they able to get money from my card if they had the wrong address? I would comfortably say that ...it is paramount to charging the wrong customer..so am making a case that ...if they indeed don't have the right email address, then they should reimburse my 24.95 on my card . I maintain that this fee was in accurately deducted from my ****** business checking card.

Consumer Response: I am rejecting this response because: It is not my mistake that peoplefinders.com don't have my correct email address . How were they able to get money from my card if they had the wrong address? I would comfortably say that ...it is paramount to charging the wrong customer..so am making a case that ...if they indeed don't have the right email address, then they should reimburse my 24.95 on my card . I maintain that this fee was in accurately deducted from my ****** business checking card.

7/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PEOPLEFINDERS.COM DID NOT PROVIDE ME ANY INFORMATION THAT I DIDN'T ALREADY HAVE,I.E. THE NAME AND THE PHONE NUMBER OF THE PERSON I SEARCHED FOR. THEREFORE, I MUST RECEIVE A FULL REFUND. THEY SHOULD HAVE CHARGED ME A SERVICE THEY DID NOT RENDER.

Desired Settlement: JUST REFUND ME OF ALL CHARGES.

Business Response: We provided the report and a three day trial to the customer. Per our Terms of Use, no refund will be issued.

7/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I elected to do a reverse phone number look-up in early February of this year with Peoplefinders. I was charged .48 on 2/19/16 and 9.99 on 2/20/16. I spoke to a supervisor, named *******, regarding these charges and she told me I was incorrect and that I had not been charged those fees. She did not disagree with the $24.95 fee that was also charged on 2/23 for a membership to the site that I did NOT request to have, want to have, or know I was being charged for. Since February, I have been charged $24.95 monthly on the 25th or 26th of the month, up until and including today, 6/28, AFTER I called to inquire about what the charges were for and then cancelled the membership, again that I had not elected, immediately. I then got three emails saying that three separate charges of $24.95 were refunded to my credit card. I did not see evidence of this in my billing activity however I did see the pending charge go through today for the 6/26 billing, AFTER I cancelled. I only knew of these charges because they were listed at the top of my current pending activity and I was reviewing my charges before paying my balance in full, on time, which I do every month. I made several calls to Peoplefinders and they have told me there is nothing they can do besides the three months refund. I asked to speak to a supervisor. This supervisor seems to be one of the two for the entire company. She told me they went above and beyond in refunding the three months. She would not let me speak to anyone else. She was not helpful or caring. This is a business that I see now from researching it on google has had this same complaint before-a link to which is on the first page when you Google the company. They switched me to the voicemail of a "supervisor" who never returned my call and I don't even believe exists. Nor did I ask to be switched to voicemail since I had already left two messages that were unreturned. This company is crooked and I want the money I am owed refunded to my card. Thank you, ***** *******

Desired Settlement: A refund of the monthly fee of $24.95 for five months: Feb. March April May June IF I was not refunded the three months they emailed me about yesterday. IF those charges do turn out to be refunded according to Chase, then I will just be seeking the Feb and March charges of 24.95 each. I agree to the charge of 9.95 and .48 in Feb. I have an email from their company confirming that I asked to do a reverse phone look up. I did not elect to be a member, and was unaware that I would become one.

Business Response: The account was set up under a trial membership that was not canceled till 06/27/16.The customer has already been refunded three charges of $24.95. No further refunds will be given.

7/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I searched TWO numbers on this website on 2/13, I was charged $.48, $.95 and $3.00. Then I started getting billed 24.95 a month since 2/17/2016 that I didn't want, don't want and can't cancel. I called the company at 800-718-8997 and they wouldn't credit and transferred me to a supervisor voicemail. On the website it gives you directions on how to cancel and it doesn't work. I have screen shots of the instructions and where to find the link and it isn't there. This is in a word document if you need.

Desired Settlement: I want credit for the 3 months of charges of 24.95 for a total of $74.85.

Business Response: We issued a courtesy refund on 06/15/16 for $24.95. The cancelation was not received until 06/15/16. No further refunds will be issued.

6/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They withdraw on June 15 0.48, 0.50 and 0.47 then I cancel it. On June 18 they withdraw $2.95 so I asked them to refund the $2.95 and they wouldn't. They did this after I cancelled.

Desired Settlement: I want the $2.95 put back in my account.

Business Response: Our website states that there is a $2.95 cancelation fee for the membership trial. Per our Terms Use no refund will be issued.

Consumer Response: I am rejecting this response because:it was under a free trail and it was cancelled the same day so there should not be a charge for cancellation fee.

Business Response: The trial is not free. Per our Terms of Use, no refund will be issued

6/26/2016 Billing/Collection Issues
6/26/2016 Advertising/Sales Issues
6/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I engaged the sight in September 2015, at that time I did not use it, early 2016, February/March I used enroll for a one time fee 24.95 to find a person in a divorce case. I use my debit card and paid. I found the persons info but never a response. I never used the site again. On June 9, I found the company has been debting my bank account for 24.95 since Sept 2015. When I call they stated the would only credit me back 2 months. I advised I wanted credit for all but the fee I owed.

Desired Settlement: refund of the many months from my initial contact, and any interest on the funds

Business Response:

The customer signed up for a membership trial on 09/29/15 and received a report. No cancelation was done until 06/10/16. No further refunds will be issued

6/25/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I noticed that people finders.com has been billing me large amounts monthly. They are bleeding my account and a matter of fact I suspect they are the ones that booked a 55.00 Uber trip on my credit card. The police are currently investigating this incident

Desired Settlement: Refund me

Business Response: We have not used the customer information for ****. The customer call on 05/06/16 to cancel the membership. There was no prior cancelation. No refunds will be issued.

6/23/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to use people finder for a work related project. After finding the information I needed, I cancelled the service (this was within a couple of weeks of signing up). I have been getting charged 24.99 a month ever since (I cancelled in January and have been getting billed every month since). I wanted to call the company and take care of this matter, but on their website there is no way to contact them except through email. There was not anyway for me to log into my account from ********************. They make it as difficult as possible to cancel. Even on my bank statement, they don't use their name. The name as it appears on my bank statement is ****** *******. The only way that I was able to figure out who was billing me was through my bank They were able to somehow find out who was billing me and they gave me a number to call. When I called People Finder I told them that I have cancelled this subscription in January. The representative (********) that helped me said yes, I did cancel in January, but I only cancelled 1 account. I had no idea that I was signed up for two accounts. Their company is such a scam. My complaint is that they somehow get people to sign up for more than they are even aware of, and then make it impossible to cancel because you can't even get any information on their website (a phone number, an address, a way to cancel). I really feel that this company is a scam.

Desired Settlement: I want to be reimbursed for the months that I was charged for even after I cancelled my subscription.

Business Response:

The Peoplefinders Rewards membership was not canceled until 06/06. We have already issued three refunds for $24.99 each. No further refunds will be issued.

Consumer Response: I am rejecting this response because:  It is not true that the account was cancelled on June 6.  It was cancelled in January and confirmed by the person from People Finder that I spoke with.  People Finder still owes me for February and March and I am so angry that they are lying about the cancellation time.  This just proves what a scam company they are.  Since they are getting this reply, I want them to know that I will be putting their deceptive business practices on ********!

Business Response: There was not previous cancelation to 06/06/16. No further refunds will be given

Consumer Response: I am rejecting this response because:  ***** ***** is an out and out LIAR.  When I contacted PeopleFinders the first week of June, whoever I spoke to on the phone is the person that told me that she could see that I had cancelled in January.  I am disgusted that ***** is lying.  I don't have any concrete proof to show you that I cancelled back then, I just have the information that was given to me by Customer Service at People Finders the first week of June.  ***** should be ashamed of herself.  To the BBB, I thank you for your time in trying to help me resolve this matter.  PeopleFinders is a scam and ***** ***** proved it!

6/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I closed my account with PeopleFinders on January 6, 2014. I have a copy of their email reply. However, they did not remove my credit card from their data base and I have been charged multiple times after the account has been closed. I've had to dispute my credit card charge with my bank on each occasion. The most recent charge is 5/18/2016. This company has treated my past loyalty to their services disgracefully by fraudulently charging me.

Desired Settlement: I see that this company is not with the BBB.

Business Response:

We do no have record that the customers account was requested to be closed. The $23.40 charge is for a yearly membership. Please let us know if the customer would like the account closed and/or the yearly membership stopped,

Consumer Response: I am rejecting this response because: I attached my original email response from PeopleFinders when they received my request to close my account. I used their account to locate some relatives. I no longer need this account - I am not using their service and do NOT want to be billed for services I do NOT use or want or need. 

Business Response: We have issued a refund for $23.40 and closed the customers account.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

6/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They still haven't removed the info I requested to be removed. They send the same emails over and over. It has been 10 business days and nothing on the site was removed. THese are some of the emails saying how long it takes: ****************************** "Hello, We apologize for any inconvenience. We have submitted a request to suppress your directory listing as of today. Please allow 7 to 10 business days for this to reflect online." "Hello, Opt-out requests are processed in the order in which they are received. Sometimes requests can take longer than normal based on an increase in the volume of requests received. We apologize for the inconvenience, and we are working to process your request" If that's true than don't say in the first email to allow 7 to 10 business days. It doesn't take 3 weeks to remove a page or a few lines of html code no matter how busy a company is. They had no problem putting the info up but struggle to remove it which is a way faster process. Please Remove these pages/names and don't continue to say it will take 7-10 more business days: ********************************************************* ****************************************************** ***************************************************

Desired Settlement: Please Remove these pages/names and don't continue to say it will take 7-10 more business days: ********************************************************* ****************************************************** *************************************************** Also to stop using the same lines in customer service emails. To actually have customer service not copy and pasted lines from the company.

Business Response: The urls provided show that the requests have already been completed. If this is not correct, the correct urls are need to complete this request.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

6/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ONLY SIGNED UP FOR THIS SITE TO GET A CRIMINAL RECORD ON SOMEONE. I GOOGLED THE PERSON'S NAME AND ARREST/ED AND PEOPLEFINDERS CAME UP. I SIGNED UP THINKING THAT SINCE I GOOGLED THE PERSON'S NAME AND ARREST, I WOULD BE GIVEN THOSE DETAILS. ONCE MY REPORT WAS READY, I GOT AN EMAIL ALERT FROM THIS COMPANY. WHEN I LOOKED AT THE REPORT, THE CRIMINAL SECTION FOR THIS PERSON WAS EMPTY. THESE PEOPLE ARE SELLING WRONG INFORMTATION. ON TOP OF THERE BEING NO CRIMINAL HISTORY, WHICH I KNOW THERE IS - I JUST WANTED SPECIFIC DETAILS, THE PERSON'S ADDRESS AND WHO THEY WERE RELATED TO WAS WRONG. IT WAS IN FACT THE PERSON BECAUSE OF THE DETAILS I SEARCHED FOR BUT THEIR DATABASE IS WRONG. I TOLD THEM THIS IMMEDIATELY, BECAUSE EVEN MY OWN INFO IS WRONG. I ASKED FOR A REFUND AN THEY REFUSED. THEY STOP RESPONDING TO ME EVEN WHEN I TOLD THEM TO DELETE MY ACCOUNT. I WANT A REFUND BECAUSE I DID NOT GET WHAT I PAID FOR. THEIR INFO IS WRONG, WHEN I GOOGLED THEM IT CLEARLY TOLD ME I COULD GET THE RECORDS WHICH I DID NOT. I WANT MY MONEY BACK AND I WANT SOMEONE TO CONFIRM THAT MY ACCOUNT WAS DELETED AND NO OTHER CHARGES WERE MADE.

Desired Settlement: GIVE ME A COMPLETE REFUND AND CLOSE MY ACCOUNT.

Business Response:

The customer came to our website and purchased a trial membership and ran six reports. We provided the information requested. No refund will be issued.The account has been closed.

Consumer Response:

I am rejecting this response because:

 

i mi only ran those reports which were of my family to see if any of the info was right  it was not correct  how do you mention me running reports but fail to mention that they were family members and my husband   I want a refund or I will have no issue taking you guys to court since my cousin is a lawyer   I did not get what I paid for and your information is wrong  


6/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went to the web site and looked up my cousin. The option was $0.98 or $2.95. I chose the $.98 and went to the second page. There it said if I didn't want the membership use the $2.95. I backed to the first page and chose the $2.95 one time search. I did this thinking I would not get a membership and would be charged $2.95. I clicked on the $2.95 option on the second page as I did when I backed to the first page. I then received the $24.95 charge at the end of the 3 day trial. I called to get my money refunded and was told that once I clicked on the option on the first page and went to the second page I could not change my mind. However I had to confirm what I wanted on the second page. So why do I confirm my choice on the second page if I can't change it?

Desired Settlement: I was charged $0.47 and $0.48 and $24.95. I should have been charged $2.95 so they owe me $22.95. I want the $22.95 refunded and their website fixed so a customer can change their mind like all the other websites I deal with. When I put something in my cart I should be able to take it out and put something else in it.

Business Response: The customer chose a trial membership and had three days to cancel before being billed. Also, the customer would have needed to approved the three day trial in order to complete the purchase. Per out Terms of Use, no refund will be issued.

6/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Mr. ***** ****, President People Finders.com Customer Service **** * ****** Sacramento, CA 95811 May 15, 2016 Re: Fraudulently opened account using my debit card ending in: Mr. ****, This letter will serve as notice of my request for refund. In accordance with your refund policy I am entitled to reimbursement when my card is used without my authorization. Please refund the following charges: 1. May 03, 2016, $24.99 CHECK CARD 2. April 25, 2016, $29.95 CHECK CARD 3.April 4, 2016, $24.99 CHECK CARD 4.March 25 2016, $29.95 CHECK CARD 5. March 02, 2016, $24.99 CHECK CARD 6. February 23, 2016, $19.95 CHECK CARD I am willing to work with law enforcement in order to prosecute the person(s) responsible for the fraudulent charges. I certify under penalty of perjury, I, did not authorized the above named charges ___________________ ******* ********* **** ********* *** ** ****, CA 93023

Desired Settlement: refund of all charges

Business Response: On 02/22/16 an account was opened on our website online. Please clarify if the customer ever went to our website to run a background check and sign up for the memberships.

Consumer Response: I am rejecting this response because: I never used this service.

Business Response: This complaint has been resolved. The customer has gone to his bank and charged back all the charges.

6/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I would like a refund for what I think is unethical if not illegal monthly billing for a service that I did not know I had subscribed to. On 20 October 2015 I purchased online what I thought was a $0.95 service from them, however they continued to invoice me for $24.95 each month without notifying me that I was subscribed and without sending monthly invoices or other billing notifications. I called and they confirmed that the website clearly indicated at the time of purchase that I was buying a $0.95 trial period that would automatically upgrade for a full membership, although I do not recall seeing this. The only emails I have received from them were all on 20 October 2015: 1) the welcome email, 2) the invoice for the $0.95, with no indication that this was a trial period or that it would upgrade to a monthly membership; and 3) a status report on the reverse phone lookup I purchased (that is was "processing"). I never received a result for the search. I did not receive any further emails from this company until today when I called an cancelled my membership. They should not be permitted to invoice without any notification other than the "small print" which is written in a way that apparently lulls users into thinking they are purchasing a one-time service, while in fact they are subscribing to a monthly service.

Desired Settlement: I spoke on the phone with ******* (supervisor) who offered me 3 months of refund for May, April and March, which I accepted, indicating that I wanted a full refund and that I would continue to pursue that end. I therefore request a full refund including Oct 24, Nov 24, Dec 24, Jan 24, Feb 24, for a total of 5 x $24.95 or $124.75.

Business Response: The customer agreed to the trial membership during the purchase and did not make an attempt to cancel until 06/02/16. Per our Terms of Use, no further refunds will be given.

6/10/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The advertisement said that it would collect and give out criminal arrest records, marriage, divorce, etc. I ran a search on myself and received either wrong or no information that the advertisement stated it would collect. I called to complain and ask for a refund and the girl that answered the phone, refused to give me the manager’s name, refused to give me her name, refused to transfer me to anyone, was EXTREMELY RUDE, constantly cutting me off, and she then hung up on me when I told her I was going to complain.

Desired Settlement: I want a full refund. I paid for ONE report, not the monthly service.

Business Response: The customer received a complete report. Public records vary and not all states release marriage and divorce information. Per our Terms of Use there is no guarantee on report results and no refund will be issued.

Consumer Response: I am rejecting this response because:  The report was completely bogus and did not have complete information including my correct email address which I used to order the report.  The business did not deliver on it's advertised claims: criminal information, marraige records, divorce records, contact information.  They did not perform according to their advertisement. 

6/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was tricked into a membership that I cancelled the same day. This company claims that I did not cancel the same day I only stopped the monthly billing. I was charged three times. The charges were $12.48,$3.00,and .95 I asked why I was charged three times and the company could not give me an answer.

Desired Settlement: Refund my money

Business Response:

The customer received  the reverse phone search that was billed at $3.00 and $.95. The customer also signed up for a basic membership online for $14.98 on 05/19/16. Which was canceled by phone on 05/21/16. The customer is not due a refund since he received the information and signed up online.

Consumer Response: I am rejecting this response because: this company is ripping off consumers. The computer forces you to obtain the membership you have no choice.  Also they don't tell you that you have to call them to cancel the scam the same day.  You think you are cancelling g when you click on the cancel membership but they know most people will not call because they think by clicking on the button the membership has been cancelled.  Put these scumbags out of business.

5/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In January of this year I used CFK*peoplefinder to get a criminal background check on someone. I used my credit card to get a one-time check. I noticed that my credit card had a $29.95 charge from this business in February, even though it was supposed to be a one-time charge for January. I called the company and spoke to someone and did receive a refund for half of the amount charged in February and was told that my membership had been cancelled and I would no longer be charged. I noticed today, May 16,2016, that I have been charged $29.95/month for Feb., March, April and May. I called the service again and spoke to a woman that told me that she had no record of my canceling, and that I must have spoke to someone at their bank. She told me that this person must have forgotten to cancel my membership and that all she could do was to refund me $29.95 for the month of May. I wanted the full$119.80 refunded, but I was told that she could not do this. I did receive an email that confirms that my membership is cancelled, but I will file a dispute with American Express against this company.

Desired Settlement: I would like for my full amount to be refunded. I was charged for the month of February, March, April and May. Thats $29.95 per month for services I did not use and in fact was supposedly canceled by the peoplefinders staff. I want to make sure that I am never charged by this company in the future.

Business Response: The customer purchased a trial membership on 01/11/16  for $9.95 instead of the $39.95 full price for a background report. The trial was not canceled therefore the membership was charged from February through May. The cancelation did not occur until 05/16/16 over the phone. A refund was issued for $29.95 for the month of May since there was no prior cancelation. Per our Terms if Use no further refunds will be issued.

5/30/2016 Problems with Product/Service
5/23/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders' site says "free phone lookup" but they don't provide any free information other than the carrier name if it's a cellphone number; we have to buy the report to get the name of the owner of the phone number and any other information. I think this is gross misrepresentation of the service they're advertising since the useful information isn't free.

Desired Settlement: Make PeopleFinders remove the "free" description of their service from their online ads, and indicate the actual fees involved to obtain the desired information (identification of owner of phone number).

Business Response:

Our web site is a pay site. It does not state anywhere on the website that are services are free.

5/16/2016 Billing/Collection Issues
5/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company has recurring billing, but I called to cancel, and should not have been billed ($29.95) again in May. The billed me again. They claim they have no record of my call. That's THEIR mistake. I called them back and the phone rang twice and stopped - they hung up without answering.

Desired Settlement: Remove charge, and post public complaint that they wouldn't refund

Business Response: Please provide the email address that account was opened under to assist us in locating this account.

5/13/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Cease and Desist notification : I am requesting your company to please remove my personal name and information from your website and database. There are at lease 4 variations of my name on your site. My identity was stolen and I am requesting to have all my personal information removed. Also, please allow me to be OPTED OUT. The form you have online does not work properly and I could not use it .

Desired Settlement: Request to REMOVE my name and information from all your website. Please remove my name( s) There are at least 4 variations with the following : 1. first N. last name 2. first R. last name 3. first and last name 4. first and last name As mentioned there are several variations so please remove all of them. Please include me as OPTED OUT. Since my identity was stolen it is very important to please remove all the information as soon as possible. Thank you for your time and help

Business Response: Yes, we will absolutely opt you out. However, we only found 1 listing using your name city/state. We have opted that one out. You said there are at least 4 variations? Please provide us with those. Also please provide us with the URL link to those matches on our website so that we may remove them.

Consumer Response:

I am rejecting this response because: Privacy Infringement Issues I have opted OUT and people Finders keeps posting my information on there website. They have ot listed in several areas and I have OPTED OUT . The info is also fake and fraudulent and I requesting to be DELETED and REMOVED from there company database and sister sites too. Please remove my info from your search box all together. I am also a identity theft victim and I do not want my information on your websites . Please remove all the names you have showing for me..There are 4 all together or more. Please remove them all and keep me opted out from your sites. thank you

Desired Outcome:
Remove my names and all my private and personal information from your websites . I have opted out but your site is not removing my information at all. Please remove me from your databases. Thank You .

Business Response:

To fulfill your opt out request you will need to follow the automated process online. For your convenience, below is a direct link to the opt out page.

***********************************

5/10/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I unsubscribed and canceled my monthly membership and was STILL charged. I refuse to be bullied from a company who advertises a low cost and then slaps people in the face with a high monthly bill for a service that most don't use monthly. This is a too common practice with online companies and it needs to STOP!

Desired Settlement: I want to be refunded on EVERYTHING for my inconvenience and times.

Business Response: The customer did not cancel the People Search membership before being charged on 04/21 for $24.95. As a courtesy we will only refund the $24.95 charge.

5/10/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Signed up for a one time use report for .95. Then an offer came up for being able to download the report for .45 which I also did. I am not sure where the membership came in but if it was there it was hidden in small font and garble. They have sent e-mails with offers but no indication I was already a "member" or they were charging me monthly. I really feel like they bait people into getting the cheap report and see how much money they can get before people notice. They charged me for Jan, Feb, Mar, and April but would only credit Mar and April. I have contacted my bank about Jan and Feb. very deceitful. Also they would not delete my credit card info stored on their servers. I requested this and they indicated they needed it for a "point of reference". They said the credits would take 3 - 5 business days so I asked if I called back in 5 business days if they would delete my card but the rep said they would not.

Desired Settlement: Waiting on action of bank to see if they can reverse my charges. Delete my credit card info from their servers.

Consumer Response: After my initial call to peoplefinder's I asked to speak with a manger.  One did call back and offered me an additional month credit.  (That is a change from my original complaint).  I was charged for Jan., Feb., March and April.  They initially agreed to credit back April, March then later added in Feb.  My bank is looking into it as well under unauthorized charge.  So at this point, I am looking for January for $24.95 as well as having them remove my credit card info from their server.

I feel there is a ton of people saying the same thing on the Internet.  I almost feel like they hope people won't notice.  Does not seem right.

Business Response: We have issued three refunds to the customer. The membership was signed up for online at our self service website and not canceled until 04/26/16. The account has already been closed so they can be no further charges.

5/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I would NEVER recommend Peoplefinders to a friend. I would NEVER recommend Peoplefinders to a friend. I tried their introductory lookup service for 48 cents and cancelled within three days and was hit with an unexpected $2.95 charge to cancel. I cancelled because if you don't, Peoplefinders will automatically charge your card a sizable monthly fee indefinitely until cancelled. With so many online providers of reverse-phone-lookups I am most unfortunate to have tried out: Peoplefinders.com **** * ** ********** ** ******* Judging by the extensive complaints about Peoplefinders I am not alone in my BAD experience with Peoplefinders. It was my experience and opinion that the Terms and Conditions of the hidden fees were not displayed on the login screen while registering and/or were confusing. I suspect they know EXACTLY what they are doing. Bait the ignorant user with services and then trap them into paying for a "service" or levy a cancellation fee, or discretely apply an ongoing charge if the service is not cancelled. I called "customer service" and the lady was in my opinion well-rehearsed at deflecting the billing policy! She implied there was no issue because she said "You are the one who selected [the trial plan]. So I did try to resolve my exposure to this perceived unfair and slimy billing practice over the phone with Peoplefinders. Sorry she said there was no issue and nothing she could do. In my opinion they are sneaky, unscrupulous, preying on individuals who come to them for a service, often in haste, and in my opinion should be avoided at all costs. My time is worth well more than $2.95 and $.048, but I am investing time so that other may: AVOID Peoplefinders.com In my opinion their services and billing business model is a SCAM to lock in unsuspecting or technically-ignorant customers and then bill them to escape.

Desired Settlement: Refund of all fees charged. $2.95 and $0.48 for a total of $3.43

Business Response: It clearly stats on the purchase page the cost of the trial membership and that there will be a cancelation fee. No refund will be issued.

Consumer Response:

I am rejecting this response because: the terms may have been in the fine print, but in my observation and as other have written, it is seemingly an obvious peoplefinders business tactic to tease the user then rope them into a contract (either an exit contract or entrant contract for continued service).  As far as the statement about "clearly" stating, this is nonsense.  Why else would so many others have so many complaints registered with peoplefinders.  I feel cheated.  I feel swindled.  Also, when a company squabbles over a miniscule amount of money over customer satisfaction, then it is again abviously a part of their business model as how they generate revenue.  Common sense should prevail with an honest company, peoplefinders seems to not be one of those companies.  They know a user stays on a webpage about 8 seconds - 20 seconds.  They have done this many times before and are in my opinion preying on the consumer.  Imagine if the next time in a ********* they have a sale on a side salad for only 1 penny more* with any purchase.  What a great deal!!!  It's fair. Then after your kid eats lunch you get a credit card statement for $44 from *********.  When you inquire they tell you that you should have seen the legend for explanation which was clearly displayed on the sign in the lobby stating:   " * a fee of $39.99 will be added to all orders or if you like we can continue the salad sale and only charge you 19.99 a month"   How would you feel about ********** then?  They rely on repeated business so they encourage honest customer relations so this contrived scenario likely wouldn't happen.

 

peoplefinders is cementing everything that I feel and which others have posted based on their non-responsiveness and unwillingness to return fees which were in my opinion swindled from a trusting consumer.  Keep the money if you value the $3 (or whatever it is) over honesty.  That will further substantiate all that people are saying about the legitimacy and business practices of peoplefinders.

 

 

 

 

 

 


5/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In June 2014 I spent $49 to buy a background check report. Without my knowledge they have been charging my Credit Card monthly fees of $24.99/month until now (total $549.78). I never agreed to their subscription and never used their service after my first time purchase. Peoplefinders.com's agent also confirmed there was no activity after my first time purchase and agreed to refund me back 4 months's fee ($99.96). I demanded full refund, but they would not agree. During a conversation with a customer service supervisor, she rudely hung up on me. They engaged in a fraudulent activity, without notifying me I was getting into a monthly charges. I demand full refund. The $49 fee for the actual report I used they can keep it but the rest they have to pay me back.

Desired Settlement: I want to be refunded $400 (the net of subscription fees I never agreed to)

Business Response: The customer purchased the report and $24.99 membership on 06/20/2014. Refunds have already been issued for $24.95 X 4. No further refunds will be issued. Per our Terms of Use the customer was responsible to cancel the membership ,which was canceled until 04/13/2016.

5/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This service is supposed to provide public records with a fee. I paid the fee and their info was incorrect. To be more exact I was looking for a death certificate on my step father. He died in 1993. On the packet that I chose it had death certificates. I paid the money and got the report. The report did not consist of a death certificate. It did not even have him as dead. It had him living at addresses where he had never lived. I called the agency because they did not deliver what they said they would upon my paying. I spoke with a lady named Ava. She told me flat out It is only $3.45. You will not be getting your money back. Now $3.45 may not seem like much, but how often does that happen. Unsuspecting people needing a death certificate or some other form of public record that this company is promising for a nominal fee and then peoplefinders.com does not deliver what they promised.

Desired Settlement: 1. Update their system. 2. Specify things they are unable to deliver. 3. Stop charging people what google can tell you for free. 4. Learn customer service and do not be rude. I do not care how little the amount may seem to you, but it may be all somebody else has.

Business Response:

We are unable to locate an account under the information provided in the complaint. Our website does not offer Death Certificates. We offer death searches only. The customer is paying to search our data base for the information not an actual Death Certificate.

5/3/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged for a membership that I did not order. I was also charged 3 other times for things I did not order. I was charged a total of $15.93. When I tried to contact them their phone line did not work.

Desired Settlement: I would like a full refund. I was dissatisfied with their product and got charged for stuff I did not order.

Business Response:

We are unable to locate the customers account. Please provide the email address that the account was opened under.

4/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My information without my consent, has been listed and sold online by Confi-Chek, Inc (website: peoplefinders.com).

Desired Settlement: I am asking Confi-Chek Inc/peoplefinders.com to stop disseminating my personal information and to remove all my information from all its data bases, files, records affiliates and all media, entities, websites that have obtained my information from peoplefinders.com. And identify how and when it obtained my information. Provide name, address, contact information, website (URL) of the source (s). Print outs of webpage containing my information are attached (2 pages).

Business Response: We received your request. Please allow 10 business days for the opt out process to complete.

Consumer Response: Please notice: As of today my information has not been removed. See the attached print out.

Business Response:

This listing for ******* *********** is not showing on our website. Please review the url provided

 

*******************************************************************************************************************************************

4/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Let me start by saying this Web Site should be shut down,,They are Rude,False in every which way,,I am on Disability,they preceded to take $24.99 off My card repeatedly ,for nothing the site was not helpful in any way, all it does is give you the run around, plus it stated pay $1.for a 3 day trial, All I was doing was looking up Myself,,and what little they did show was completely False so I was like well Thank God I only paid a dollar, then I notice on My Bank Statements they proceeded to take $24.99 for 3months, for nothing 1.I never signed up for a Membership. 2.When I called to resolve the issue the women was very Rude, she wasn't even given me a chance to speak because she kept cutting me off Saying "Well Ma'am you are failing to speak the truth" and she continued with it states that after the 3 days are up you will receive an Email asking if you want to Cancel or become a Member, and when I told her I never received a Email, she repeated herself "Well Ma'am you are Failing to speak the Truth",,and at that point I was getting very,very upset and I proceeded to tell the women how I depend on My monthly income and every penny counts and I would have Cancelled if I had ever received an Email from them,,seeing how there is No Way I could afford it,,Trust Me if there was any possible way I could have prevented All this ***** **** **** **** I would have,,Pardon My French...So with all this said I would very much appreciate if you can assist me in getting a Refund,,and in My opinion they honestly should be shut down all they are is another SCAM, and they are seriously getting away with ripping innocent people off....THANK YOU VERY MUCH SINCERELY AN INDIVIDUAL LOOKING FOR SOME HELP .....

Desired Settlement: HONESTLY THEY SHOULD BE SHUT DOWN BECAUSE I'M SURE I WASN'T THE FIRST SO THEREFORE I'M NOT GONNA BE THE LAST.......REFUND!!

Business Response: The customer came to our website on 02/11/16 and purchased a background membership for $9.95 and signed up for PF Rewards membership for $24.99 at the same time. At the time of check out the customer would have to approved before the transaction was processed. No refunds will be issued since the customer approved these charges online.

Consumer Response: As you can tell by My statements for 1. this supposed $9.95 purchase did not occur on February 11th it occurred on February 18th and that was for a three-day trial and also as you can tell by my statement I did not purchase no $24.99 membership in February also they have been taken out the $24.99 for the month  past 2 month's and also why would I pay for a membership a website that give me the run-around they did not even show me my own background check and honestly I think my statements  are proof enough that I never purchased a membership in February when they claim I did so when I had called to complain about my money being tooken off my card the women that I had spoke with told me well we sent you an email 3 days after the the trial asking if I wanted a membership

Business Response: Per our Terms of Use agreed to at the time of purchase no refund will be issued.

Consumer Response: I am rejecting this response because:Now listen one more time if you look at Peoplefinders previous statement they claim I had purchased the membership the sametime I purchased the 3day trial ,Which is false,,,Then PeopleFinder claims that they send out a Email and if I don't respond to the Email then automatically they take the Membership fee off My card.....NOW LISTEN N LISTEN WELL PUT MY $$$$ BACK ON MY CARD ALL YOUR DOING IS GIVING ME THE RUN AROUND JUST LIKE THEIR WEBSITE DID  

4/25/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for a background report, was charged $9.95. The trial period for 3 days if cancelled was supposed to be only $2.95. I cancelled the membership within the 3 days and they charged me $9.95 + $2.95 and was told that $2.95 is the cost for the cancellation. This is the receipt along with trial special: PeopleFinders.com Run a Background Check TODAY with your Unlimited Membership! Thank You, Congratulations! Call 1-844-921-1992 to claim a $25 **** Gift Card for your order today! A charge of $9.95 has been billed to your credit card and will show up as "PeopleFinders.com" on your credit card statement. Your Order PeopleFinders Premium Membership Trial Background Check Report $9.95 Subtotal: $9.95 Discount: - $0.00 Total: $9.95 About Your Premium Membership Trial 3-day Trial includes UNLIMITED background, criminal, address, reverse phone, property reports. If canceled within 3 days, pay only $2.95 for trial. After the trial, you will be billed $29.95/month.

Desired Settlement: I want a refund of $9.95

Business Response: The customer was charged correctly. Our website states that the $9.95 trial offer will be billed $2.95 if canceled. The $24.95 gift card offer is through a advertiser on our website that can be reached at ************.

4/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They say a sucker is born every minute. I feel Peoplefinders.com literally bank on it. To be honest, I don't think I was suckered but rather slyly and ever so quietly deceived. I do not argue that there was probably fine print somewhere. My argument is I believed I was making a single purchase transaction. No ifs ands or buts. Peoplefinders.com is quietly deceiving consumers and knowingly continues to do so, as is apparent by the numerous BBB complaints filed. One goes around in circles on their website trying to find their elusive "cancel my membership link" that their FAQ's says exists. Simply put, I feel I am one of many consumers duped by their scam and they have orchestrated it in such a way that I am certain it is intentional. I am also certain I will not be the last victim of their practices.

Desired Settlement: They win. I fell for their tactics and they essentially robbed me of $29.95, for absolutely nothing. I just hate that they will keep doing it. It doesn't matter if I get a refund.

Business Response:

The customer purchased a membership on our website and would have had to approve that charge before completing the transaction online. No refund will be issued.

Consumer Response:

I am rejecting this response because: 

Firstly, I did not request a refund.

I indeed authorized a 0.48 cent charge. The fine print was just that, fine and deceptive. I was not presented with an authorization request when the membership fee was charged at a later date nor the subsequent monthly charges. Therefore they are unauthorized transactions. Your deceptive practices abound by not even emailing me of the charges or providing any kind of notice or receipt.  I'm simply calling you out on this deception. These are the facts.


Business Response:

Please review the website. It clearly stats that the .48 cents charge is for a trial membership that needs to be canceled if the membership is not wanted.

4/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this service one time, based on their advertisement that you could cancel without charge within a specified period of time. I was not impressed by what they provided and requested cancelation immediately (May 2015). I have now become aware that my "subscription" was never terminated, and that they have been charging my credit card $24.95 per month since last May. I have not utilized this company at all after the initial "trial". When I called to get this rectified I was told that they would cancel my subscription effective today, but they would do nothing about the months of erroneous charges. This company utilizes extremely questionable business practices. They are a sham!

Desired Settlement: I would like the unauthorized charges refunded.

Business Response:

The customer did not cancel until 04/14/15 when a call was placed to our office. At any time the customer could have also logged into has account or sent a email to cancelation. Per our Terms of Use that the customer agreed to at time of purchase no refunds will be issued.

Consumer Response:

I am rejecting this response because: I was never aware that I had an active account.  I indicated that I did not want an account at the one time that I tried their service.  I have never used the account, and never believed that I had ever agreed to an account.  It was not until now that we noticed the monthly charge on our credit card.

 It is quite clear, from the number of consumer complaints against this company, that they engage in questionable business practices designed to take advantage of people like myself.  It is totally illogical that I, or anyone else, would maintain an account, at a cost of $25/month, that they NEVER used.  Their assertion that I Did not request termination of the account until today is totally fallacious.  I indicated, on the phone, that I did not want the account established in May of 2015.  


Business Response:

We have a self service website, It was the customer's responsibility to cancel his account which was not done until 04/14/16.

Consumer Response: I am rejecting this response because: I did cancel immediately.  They refuse to acknowledge that I did so.  You can readily see that they have numerous similar complaints.

4/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This scam company is deliberately deceiving customers and bullying them when they seek renumeration for unauthorized charges. At about 4 a.m. today, I ordered the most basic background search from this company. Instead of the $1.95 it was supposed to cost, there were three charges: one for .98, one for .50 and one for $14.98. Those three charges set off the fraud investigation response from *****, and I was shocked to see they had somehow maneuvered it so I was set up for a monthly recurring charge. I immediately got into the account and stopped the monthly "subscription" and wrote customer service to ask for an immediate refund. ***** called me at 8 a.m. and told me I am well within my rights to dispute the charge. I tried to resolve this by calling customer service at Peoplefinders.com and was dealt with so rudely by an employee who is clearly versed in blaming the customer. They allege I signed up for the subscription and refused to refund the money. I was so careful NOT to sign up for anything, I have no idea where they slipped that in. But i did not utilize the subscription. When I asked for a supervisor to call me I was told that I'd ordered a full criminal background check, which triggered the higher charge. I specifically did NOT order a criminal record because I only needed contact details. I want to see how they did this. This company should face a class action lawsuit. I have never seen such a nasty, duplicitous company so deliberately rip off the consumer. Look at the number of complaints you have fielded. Please help!

Desired Settlement: I would like a full refund.

Business Response: The customer came to our self service web site on 03/30/16 and purchased a $14.98 background check membership then proceeded to run a background report. No refund will be issued.

Consumer Response:

I am rejecting this response because:

 

I saw multiple screens trying to "upcharge" me and tried to be very careful to only order the location search. I did not want or need a criminal background check. I thought I was paying $3 for the thing. I would NEVER have signed up for the $15 search OR your recurrent subscription. This is clearly intended to deceive the consumer and, because of the number of complaints against this company, it is clear they have done this to many, many people.

 

I want to see where I authorized this and I wish to continue this action and escalate it as far as possible. This is an unscrupulous company and is not to be trusted.


4/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We attempted to use the search services from Peoplefinders to obtain an updated address. Our credit card was charged several times, we were unable to access the services online, and Peoplefinders' customer service insisted that the charges had not gone through when in fact they had been charged several times to our account. Their customer service agents rudely hung up when we attempted to get clarification about reversing the charges, and were not helpful in trying to address the situation. We are hoping that the BBB can prevail upon Peoplefinders to reverse the charges and delete our information, including credit card information, from their database to prevent this recurring in future as many previous complainants to the BBB have already experienced. Thank you.

Desired Settlement: We would like the charges reversed and we also need our information, including our credit card information, to be deleted from Peoplefinders' database to prevent future charges and security compromises to our card.

Business Response: We have not received payment for the three .98 cent charges that where attempted on our website. Please have the customer confirm with there bank that these charges were not paid. The customers account has been closed.

4/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Signed up for a 3 trial membership after reviewing Peoplefinders Terms Of Use Last Updated: January 12, 2015. When I went to cancel my membership was advised of a $2.95 cancellation fee and I was advised of this fee. I was not advised of this fee before opening the account.

Desired Settlement: I would like the $2.95 refunded to my credit card and $100 for the efforts required to obtain the refund.

Business Response: It clearly states on the purchase page that the trial is .95 cents and $2.95 for the cancelation fee. No refund will be issued. Please refer Mr. ********* to go back to the website to review our fees.

Consumer Response:

I am rejecting this response because:
I did not see such a notice nor read of one in the "terms of use". I did see a notice AFTER my purchase in a confirmation email from the business. Have revisited the site and do not find any mention of a cancellation fee at ************************************************************

Business Response: The PDF provided refers to another product available on the website. The customer was require to check the box acknowledging the Terms of Use on the checkout page. 

Consumer Response:

I am rejecting this response because:

perhaps now there is a disclaimer or the URL has been updated. I read the terms and no mention of a cancellation fee was provided.


4/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have an email that states my account with this company was closed 09/28/15. yet they continue to take the monthly fee from my checking account. I have not been able to get satisfactory resolution to this problem.

Desired Settlement: I would like to be refunded the monthly amount I was charged for the months since 09/28/15.

Business Response:

Please provided the correct email address to assist with this complaint. The email address provided pertains to account that has been closed since 2015

4/12/2016 Problems with Product/Service
4/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a lengthy conversation with a comstumer service rep regarding the service I signed up for the exact day that I received the service. In our conversation I realized that I did not want the service I signed up for and I was told he would delete my account. The gentleman reassured me my account was deleted and I would no longer be charged. Today, a month later I have been charged for two separate invoices 1. @ 24.99 and 1. @24.95.

Desired Settlement: I would like to be refunded the full amount charged on my account 24.99 and 24.95 This service was stopped and deactivated a month ago by a customer service rep and shouldve never been charged on my account. Please have this corrected immediately, thank you very much!

Business Response:

The customer purchased a trial membership on 03/13/16. There is no record of cancelation by email, online or by phone prior to 03/30/16. No refund will be issued

Consumer Response: I am rejecting this response because: I did make a phone call the same day of trial because I was having issues with account and was told the services didn't included what I was asking for so I asked for accounts to be closed.  Not only that but my account was charged for two different items

4/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company ask you to put in a phone number you would like to find out whom the number name and address or criminal records, then it does a search to tell you if it has any information. Once you put the information in it tell you it has found the name address and other pertinent information. Which make you want to sign up to retrieve the info which is the only way to get the information. Once i signed up there was no information and they refused to give me a refund. Very misleading website. The number i put in *** ******** *hank you for your time

Desired Settlement: To receive a complete refund.

Business Response:

The customer did not make a purchase for $4.95 under the email provided. Please provide the correct email address or direct the customer to review his credit card records regarding what company this charge was made under.    

 

4/3/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a one time search from this company in the amount of $11.95 plus .50 cent for them to email it to me. They charged me $11.95 plus .50 cent and $14.98 for a membership which I did not request. PLEASE LOOK AT (PEOPLE FINDER FRAUD) ON ****** YOU WILL FIND DOZENS OF COMPLAINTS REGARDING THE SAME AND SIMILAR BILLING PRACTICES BY THESE PEOPLE. Unfortunately I looked too late.These people are commiting fraud and getting away with it.

Desired Settlement: It is my understanding that now that they have my card information they will continue to take money out of my account monthly for a service I did not request or need.

Business Response:  We have received your complaint. The customer made a purchase on 03/19 for one background report. Then a different background report was ran under the membership for $14.98. The membership was used. Per our Terms of Use that is agreed on at the time of purchase  we do not issue refunds. We will no be issuing a refund for $14.98

4/3/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This site did not give detailed information! If you're looking for the obvious like addresses and family members that's all that it gives! I paid 20+$'s for that?! UHM! NO! I was looking for detailed information like criminal and it gave NOTHING! When I knew there should have been something! And it's not there! I was scammed out of money! And lied to! PeopleFinders is a leading Data-as-a-Service ("DaaS") provider for consumers and businesses seeking detailed insights on people, places and things in the United States. As one of the largest owners of public records data in the U.S., (Above) is what I was looking for! Detailed information!And I got nothing!!! I E-mailed the company and told them the issue and asked for a refund ASAP! I feel that this is a scam! Will never use again or recommend anyone!

Desired Settlement: I would like my money back! Since the website did not fulfill what it said it would!

Business Response: The customer was refunded $19.95 on 03/22/16 already. Please close this complaint since this as already been resolved.

3/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finders is one of the worst online information search engines! I talked to a member services representative there today to try and resolve the issue about the $30 I was charged for a membership I did not want and she was not friendly and was not helpful at all. I can't believe that I cancelled the membership 2 days late (I thought it was a 7 day trial period not a 3 day trial period) and I can't get my $29.95 back. The time allowed for the trial membership before membership fees are incurred seems to keep changing and there is no standardization. I'm sure if I'd known it was 3 days and had cancelled 2 hours late they would have still charged me. There was no offer of other services or any type of compensation or even a reduced rate. A company like ****** on the other hand is more forgiving in their membership billing, and they offer you a cheaper ($3 was what I paid) membership fee as an alternative if you've moved into the paid membership period by accident. I'm so tired of information search engines like People-Finders (I don't include ****** in that complaint) and credit report engines like ******** doing this 'trial membership' thing and continually changing the lengths of time as well as burying the information on their websites about how to cancel the memberships. I'm required to use online people search engines for my job and I've lost over $100 due to these 'free trial periods' and automatically being charged for a month of membership when I just needed a phone number or credit score. I'm ready to take up a class action law suit as I know I'm not the only person this is happening too. It's unfair marketing and it seems predatory. But maybe I'm over reacting. I just know that as a low wage worker, $30 can make the difference in whether I can pay my electric bill or not. I'm apologize as I know whoever reads this is likely just another grunt worker like I am but I'm frustrated and upset and I feel taken advantage of by these online information search programs.

Desired Settlement: I would prefer the $29.95 back but I'd be more then willing to take a pro-rated amount back, so if the 30 day membership is $29.95 that's roughly $1 a day. I had the trial membership for 6 days which would mean $6 for services so I'd be happy with getting $23.95 back as a refund. Any money I can get helps! Thank you.

Business Response: We have refunded half of the membership fee. There will be no further billings.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Just wanted to thank you for your help with my recent complaint against PEOPLE Finders. Ive never filed a complaint against a business and your site helped me feel less like a fly in a trap and more empowered for my voice to be heard.

Thanks!

********* ****** ****** **********

3/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for this site in Oct 2014 and canceled in Nov 2014. I just notified that they have continuously billed me since then at a rate of $24.95 even after the credit card on file expired. Somehow they obtained the latest expiration date and continued to bill. Their customer service representative "*******" was rude, dismissive and hung up on me while I was trying to understand how this information was obtained. I don't know what their practice is in handling cancellations, but I couldn't get a decent answer out of their customer service.

Desired Settlement: Refund at least 1 year of the $24.95 monthly fees that I was charged after canceling in Nov 2014.

Business Response:

When the customer called they were issued one refund. We are now giving 3 more refunds. Totaling $99.80. Per the Terms of Use any previous months are not refundable. Our records do not show the customer cancelling their membership before 03/08/16. There will be no further billings.

 


3/18/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have requested via telephone and email for peoplefinders to remove my personal information from their website and it still remains. They offer a method to opt out; however I am unable to find my listing using that method. The customer service desk has instructed me to send the request in writing, which I have, they have told me they have created a ticket for their technical team, but all to no avail. Additionally, I left a voice mail message for their supervisor and that person has not responded.

Desired Settlement: Remove all of my personal information from peoplefinders.com completely. Delete me from their database, this includes, deleting the following URL's *************************************************** ************************************************* * Remove "***** ******" previous marital name, I am showing as a relative of this individual, which I don't know nor am I a relative.

Business Response: We apologize for any confusion in the opt out process. We are working on having this information removed. Please allow up to 10 business  days for this to complete.  In regards to "Possible Relatives" This is a public record data base, information is not 100% guaranteed. We cannot remove what appears as a possible relative, however we did remove the listing you provided for Publishe ****** ******.

Business Response: We have received the response and reviewed the url provided. The url shows that there is no results.

Consumer Response: Thanks BBB, peoplefinders finally removed me from their database.  Thanks for your assistance in this matter.  The case may be closed.

3/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is full of false promises...states that it can do so much, yet fails to produce any real information, only connects you to more links and services to pay for. I didn'T sign up for any rewards program with them, only agreed to pay the 9.95 to use service, but somehow they signed me up for some rewards program that I did not want enrolled in. Immediately, the following morning I went through the painstakingly long and hidden process to cancel both the membership and rewards program, which was stated that I had done successfully. Thought that was the end of it, then I get my credit card bill, with the 9.95 I had agreed to pay and another separate charge for 24.99! So, I immediately call customer service to get that refunded and customer service was extremely rude, saying that I had enrolled in the rewards and that it was a completely separate program and that they would not refund me, all they would do was cancel my enrollment at this point. I explaineD that I had no interest and never enrolled, as well as, never utilized whatever this stupid rewards program was. Customer service had no interest in any of this and rudely again said all they would do was cancel at this point. The amount of hidden scams involved with this site compelled me to report, they truly know they are hiding information and then make it near impossible to navigate cancelling something you even were unaware that you were enrolled in. Disgusted with the entire experience!!!

Desired Settlement: Doubtful that my 24.99 will be refunded, as I apparently and was rudely told that I had "enrolled", but want others to be aware of this hidden scam this company has going.

Business Response: We have canceled the membership, there will be no further renewals. Per the Terms of Use there are no refunds on our products.

3/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Used People Finders in December 2013 to search a number that had been calling me, and was to be charged a one time fee of $0.99 for the search. Have now noticed that People Finders has been charging me $24.95 every month since 01/20/14, which totals $349.30 in false charges. The company refuses to return or refund any of the charges. I know I did not agree to any long term agreement to pay monthly because I very seldom have a use for searching names or phone numbers. This is true fraud and the company should have criminal charges brought against them and banned from doing anymore business.

Desired Settlement: People Finders to refund/return me the total $349.30 from the $24.95 they have been charging me every month since 1/20/14 that was not authorized.

Business Response: The membership did not begin in 2014. It began on 01/17/2015 when the customer purchased a Background Report. At that time, they signed up for a monthly membership. They selected that they agreed to the Terms of Use of the product. We will issue a refund on the 3 most current months charges. We have also canceled the membership, there will be no further billings.

Consumer Response:

I am rejecting this response because: What People Finders has told you is untrue. I have bank records that show peoplefinders.com has been charging me $24.95 every month since January 20, 2014 which can be seen in the copy of these charges I have attached. As I stated in my complaint, People Finders started charging me $24.95 every month after I had agreed to pay a one time charge of $0.99 in December of 2014 to look up a phone number that had been calling me.

People Finders sent me an email today 02/29/16 saying they are refunding the last charge of $24.95 that was charged this month, and nothing else about refunding any other charges. 


Consumer Response: There were no charges I did not agree to during 2014. The problem of unauthorized charges from People Finders all started the next month after I agreed to pay $0.99 for a one time phone number search during December 2014. All the unauthorized charges of $24.95 started the very next month in January 2015 and have continued every month from that date in January 2015 to this day. I want People Finders to return all of the unauthorized charges of $24.95 per month they have charged me for the past 13 months because I I only agreed to pay the one time charge of $0.99 and nothing more, and I never agreed to pay any monthly payments.

Business Response: The customer made a purchase on 1/13/15, this is when they selected a Background Report that comes with a membership. They were billed the monthly membership, which can be canceled on line, via email or by calling customer care. We have issued a total of 5 months of refunds to the customer. There will be no further refunds Per the Terms of Use that the customer agreed to during the check out process.

3/10/2016 Billing/Collection Issues
3/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been charged for a service I did not ask for or authorize. $24.95 was charged against my bank account in both December 2014 and January 2016. The web site for this business claims they will not reimburse these fees. I have not received any services from this company. My credit card has been compromised.

Desired Settlement: Refund $24.95 X 2 and stop debiting my account.

Business Response: We cannot locate an account using the email address provided. Did the customer run a people search on our website? Could there have been a different email address used at the time of purchase?

3/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went on web site by mistake. I was looking for a local phone number and thought I was on dex.That was a big mistake. I guess I was having senior computer moment. I ended on this website. I choose free trial 0.95 but it went to options I could mot understand. They were clear you 3 days to cancel automatic renewal but I didn't realized I signed up for it.To make matters worse it didn't even give me right number. I noticed my bank state ment that I was billed 24.95 . So I called to cancel they informed me I needed to cancel within 3 days so they would cancel further charges but there would be no refund.

Desired Settlement: I would like the business to be contacted about complaint using their website. It is set up to confuse the consumer to purchase a product they do not want. When you shave select free trial that is what you want. They set it up for you to agree to service you do not you want by confusing you by options that you ignore to get what you do want. I made the stupid mistake but since they gave me incorrect phone numbers I should get my 24.95 back. Websites are made to confuse people

Business Response: The website states clearly the two options that we have for the product. The customer states in their complaint that they in fact chose the $0.95 that comes with a trial and that they were to cancel within 3 days. As the Terms of Use state the membership is not refundable, however we did cancel any further billings. We provide public record data, we state that the information may not be 100% accurate and it is provided As-Is. We do not give refunds for the data.

3/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: According to their website, they will provide detailed information about a person, including addresses, using reverse lookup based on phone numbers, including cell phones. As their site claims: "Reverse Phone results are instant and up-to-date! Identify unknown phone numbers – data is continuously updated! Anytime, anywhere access from your mobile device, tablet or computer. All reports and memberships include non-published, unlisted and cell phones." When they produce outdated, useless information, suddenly the "up-to-date" assertion is off the table. You have no option to change the rules, however, so they keep your money. They are so committed to extreme unethical policies they will spend more money fighting with you than it would cost to simply refund the money. At this point, I expect either "up-to-date" information or a refund.

Desired Settlement: Just refund the $3.95 to my card.

Business Response: our data is derived from Public Records. We do continually update our data bases. However, the reason why our Terms of Use state that the data cannot be guaranteed is because it depends on the person themselves reporting it in one matter or another to public record. The fee we charge is not for the accuracy of the data , but to conduct the search  in our data base. Per our Terms of Use the product is not refundable.

2/28/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a single address report for $1.95 through their website. I got an email saying that it was 50% off and that I was only charged $0.98 for it. I selected an option to have the report emailed to me for $0.50. I received the report in an email. Next they charged me 3 additional charges: $0.97 which I received no email about and don't know why I was charged; $12.48 for a membership that I did not enroll in; $5.50 for a membership upgraded to premium service that I did not enroll in. The website did not give me the options to enroll in these things after I received my report and before I received it I was sure to click the link that said No membership, just the single report. The website is deceptive in that regardless of what option you select they enroll you in the monthly membership & charge you fees that they don't explain or make you aware of. I still don't know what the $0.97 fee was for. I tried calling their customer service number & they were extremely rude to me, telling me that I don't know what I saw on their website & insisting that I got a pop up window asking me to join the membership but I got no such pop up window. They kept insisting that I did. They hung up on me both times that I tried to call. The third time I called & asked for a supervisor they said they don't have supervisors & transferred me to a "supervisor voicemail" without allowing me to speak. When I tried to call back again, repeatedly (about a dozen times) they picked the phone up & hung up instantly without saying anything, in a split second-they've blacklisted my phone number now so I can't even speak to anyone for help. On my last attempt to call them they picked up the phone but said nothing, it was just dead air. I said that I want them to remove my debit card information from their records, I wanted to speak to someone about doing so. They hung up on me again. They're a fraud & a scam with disceptive links & charges without permission & by retaining my debit card info without my permission

Desired Settlement: I am willing to pay the $0.97 and $0.98 charges because they equal $1.95-the amount that I agreed to for the report, but I want the $12.48 and $5.50 refunded because I never agreed to a membership or these fees. I also want my debit card information and all of my other personal information that they have removed from their records and databases.

Business Response: We have refunded the customer for the membership in the amount of $12.48. However the $5.50 was for a PDF Document on a background report on ****** ******, that service was rendered and per the Terms of Use not refundable.

2/27/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In January, I looked for a service that would find an address for me. When I found Peoplefinders I willing paid $.99 that allowed me access to one search. I never knowingly authorized Peoplefinders to establish an account for me and charge me a subscription fee. When I received my February Credit Card Bill there were 2 charges from them - CFK*Peoplefinders $24.95 and CFK*PF Rewards $24.99. I called their offices and cancelled the account that they set up for me but they would not reverse the charges. After the fact I found I wasn't alone. They appeared to SCAM a number of others. Please see what you can do to have them reverse some or all of the charges and what can be done to stop them from doing this to others.

Desired Settlement: Ideally I would like the $24.95 and the $24.99 credited back to my account or a check mailed to me. If I can't have the entire amount credited back, I would appreciate what ever you can do.

Business Response: On our Website the customer has the option to purchase a People Report for $0.95 with a membership. Or they may select the product alone with out a membership for a slightly higher price. This customer chose to pay the discounted price of $0.95 that comes with the membership. They are shown before check out that they are also getting a membership. Since they did not cancel their membership within the first 3 days, they were billed the monthly fee. The representative they spoke with was correct in saying that per the Terms of Use the product is not refundable.

2/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted Peoplefinder November or Decemeber 2015 via telephone to request that they remove my personal information from their website. I had googled my name and found that Peoplefinder had my complete address listed on their website. I HAVE NEVER CONSENTED TO HAVING MY INFORMATION PUBLISHED ONLINE. I followed the online Peoplefinder opt out instructions to have the listing removed; however, the website's opt out links never leadS you to an official opt out option. This is a major problem! I, then, called the customer service number listed on the website and spoke with an agent to have my information removed. I told the Peoplefinder agent that I need all of my information removed immediately. I am a victim of stalking and my safety is currently compromised. My stalker has gotten my contact information from online sources and I am terrified that he will see my address, posted WITHOUT MY CONSENT on Peoplefinder's website. The agent confirmed to me that she had removed my listing. Today, 02/13/16 I find that my listing is still on the Peoplefinder website and my current address is still available to the public. I fear for my safety and have Peoplefinder to blame for this. I need my information removed NOW. I never once consented to having my address and contact information published online. This is a violation of my rights to privacy and should be punishable under law. My safety is endangered and my address listing, posted without my consent, could enable my stalker to realize actions that will jeopardize safety and life. Please have all of my personal information removed now, as Peoplefinder is clearly fradulent/ incompetent and has blatant disregards for the rights to privacy and life of others. Please find attached a screenshot of the referenced listing, available at **********************************************

Desired Settlement: REMOVE ALL OF MY PERSONAL INFORMATION NOW. My personal contact information is listed at the following link: **********************************************

Business Response: This information is contained in public record data bases. We do not enter in any information, we only show what is already provided in public record. We have started the opt out process for this person. Please allow 10 days for the request to be completed. It will be completed in the order the opt out was received.

2/24/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company signs you up for membership @ $24.95 a month when you agree to pay .95 for a phone number and address. You must cancel the membership to avoid paying the monthly charge. I did not notice this and was charged $24.95. Very deceiving! I called to get the charge removed and they held fast to their scheme.

Desired Settlement: Refund my $24.95 as their practice is very concerning.

Business Response: At the time of sign up the customer is given options. They may select their report with a trial membership or they may select the product with out a membership. This customer selected the product that comes with a membership. They can view that they are signing up for the membership during the check out process. They have 3 days to cancel the trial without getting charged the membership fee. Before check out they clicked to agree to the Terms of Use which stated that our products are not refundable.

Consumer Response: I am rejecting this response because:this is deceptive, they offer you 95 cents and in the end you accept terms thinking you are paying 95 cents. You read about the low cost and sign up only to be deceived. Senior citizens are very suseptable to thes scams!

Business Response:

Response:

 

We do offer two different options. Before check out the customer is also able to view if they signed up for the membership or not. We have attached a sample search on our website. The customer types in a name to search, then when they go to the product page they can select to purchase the “Report Only” or the “Report+Trial” .  Please note if they select the report with trial, they then have 3 days to cancel the trial so that they do not get billed the monthly fee. Before check out, the customer also clicks a box to agree to the Terms of Use which again re-iterate the trial period and state that our searches and memberships are not refundable.

Consumer Response: I am rejecting this response because: The company leads you to believe you are paying .95 for a phone number and then lures you into a membership that needs to be cancelled.  This is deceiving and very miss-leading especially for senior citizens on a limited budget.  Who would pay $24.94 a month for a telephone number directory?  I may not have read the luring script as I was in a hurry to get the number, however, when I realized the trap, I called immediately.  I only used their service once and never will use it again and $24.95 is a big expense for one number and no additional services rendered.  Especially when it is done in a deceptive way!

2/24/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Without my knowledge, or consent this business has not only enrolled me in their service, but charged me a 25$ recurring fee.

Desired Settlement: I would like to be refunded the money they stole from me.

Business Response: The customer already called into customer care and received the assistance they requested.

Consumer Response:

I am rejecting this response because: I did not call in to their customer care. I was able to stop recurring charges online. 

I would still like a refund of the 25$ they stole  


Business Response: We apologize for the confusion. They did not call, they contacted, support on 2/15/16 in the form of an email in which we have record of. We replied to them stating we have canceled their membership and refunded them the $24.95 that same day. On the same day the customer both emailed us in regards to the membership, we replied back saying we refunded and they also logged in and canceled their membership themselves.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

2/23/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Although I listed this as billing issues, there are a number of complaints I have for this company. They advertise as find anyone anywhere. I was charged almost $50 for less than a month. The information provided to me was inaccurate and misleading in many ways. The report for the person I was searching included an address almost a decade old. Additionally, there were no reports of this person's employment records or prior arrests as promised in the advertisement. When I called for a refund, the customer service agents I spoke with were rude and dismissive as well as demeaning. I was transferred to a supervisor voicemail with no direction or understanding that this was to happen. I still have not been contacted by a supervisor.

Desired Settlement: I would like to be contacted by a supervisor and to receive a refund for the cost incurred for the less than 30 days that I had access to the site. ($10.45 and $29.95) I would also like a clearly visible disclaimer to be evident on the site indicating that the results may not be accurate.

Business Response: A supervisor called the customer on 2/22/16 and there was no answer. We left a message on their voicemail. We refunded them in the amount of $29.95. We can only provide the general public with access to Public Record. Employment records are not open to the public, those are not included in our reports. The customer ran a Background Report on ***** ****** for $10.45. This service was rendered. Per the Terms of Use there are no refunds on our products. There is  a Link to our Terms of Use on our website.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

2/22/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: THEY ADVERTISED USE OF THEIR WEBSITE WITH NO ONGOING CHARGE; I WAS VERY SPECIFIC IN TRYING TO AVOID ANY ONGOING CHARGE EVEN THOUGHT THEIR SITE WAS DECEPTIVE. THEY HAVE BILLED ME FOR MONTHLY CHARGES AND REFUSED TO REFUND THE CHARGES.

Desired Settlement: REFUND OF CHARGES TOTALING $79.80

Business Response: the customer selected a Backgrond Report Membership as the very first product they purchased. The website states that they will be billed the monthly fee for unlimited Background Report Searches. They then agreed to the Terms of Use which state the service is not refundable. We have refunded the most currently months billing of $19.95. There will be no further billings.

2/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a one month membership to the business and I am not satisfied with the quality of the service. It was my experience that it steers you to another service and wants membership to that also. I would like to cancel my membership and I would like a full refund of around $20.00.

Desired Settlement: full refund

Business Response: The customer emailed us for a refund. We communicated that per the Terms of Use there would be no refund. The reason being is on our website we state that the information we hold is Public Record. It is not guaranteed to be 100% accurate as it is self- reported public information.  We do not guarantee the results, we simply charge a membership fee to access the public record data base.

Consumer Response: I am rejecting this response because: I do not care       there sales pitch does not say what they are saying now.   there website also steers people to pay for another service that is not necessarily factual either       very misleading       my next step would be the state attorney general complaint department...thank you bbb

2/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: It seems that People Finders has had enough time to CREDIT MY BANK ACCOUNT IN THE OF $15.93 for fraud charge. If you choose to ignore this request, next letter will be 'copied' to the BBB, *** and *** for their file. Since I have not received any information form PF, there is only one action covered. Do what is right for this consumer.

Desired Settlement: I shall expect credit on bank account or check through the mail within ten (10) working days form this date. (17th due not received). Your handling of this matter within that time limit will be greatly appreciated. Cordially, ******* ******

Business Response: The customer was already refunded on 1/22/16. We refunded them in the amount of a membership that they stated they did not want for $14.98. The $0.95 charge was for a People Search Report on ****** ********, this service was rendered. When the customer contacted our Customer Care Department in January, they did not state that their credit card had fraudulent activity on it. They stated they did not want the membership for $14.98, we refunded it the day we received that letter.

Consumer Response:

Received your letter dated February 5, 2016 pertaining to People Finders.

First of all, I believe the employee of the company thought they could get away with charging $14.98 +$0.47 & $0.48. As you can see, attached copy shoes I believed to accepting card purchase of $0.50 which was requested.

 

The other charges were unknown to me, as I stated previously, in my complaint. So, why would someone do this? A misunderstanding? No.

 

And, make a note that I never received any report. Reason I caught this.

 

Let’s say, perhaps, People Finders learned they cannot cheat an educated Consumer.

 

I wish to close this complaint, as satisfactory. If you desire additional information please let me know.

I will also advise the other services in receipt of ‘complaint letter’ that this case is closed.

 

Thank you for your service.

 

Cordially yours,

******* ******


2/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My credit card statement had 4 unauthorized charges from People Finders with an address of **** * ****** ** **********. No city listed. These charges were not made by anyone in my family. I explained to the person (***** at least twice) that I had unauthorized charges. She was not willing to address this issue unless I provided my email address. I had not done any business with this organization, so I felt for privacy issues that there was no reason to provide an email address. I also felt like that an organization that does "people searches" does not need any of my contact info. They already had my credit card. In a previous call, they wanted my full credit card number, the last 4 digits should have been enough to locate it, if they were following standard security practices for usage of credit cards. Before I called, my wife called (she takes care of paying our bills)and they wouldn't speak to her because they said the bill was in my name. So, they seem to have had my credit card and my name, yet were unwilling to look in their records. I was hung up on 3 separate times because I was not willing to divulge my personal information. I have protested these charges with my credit card issuer.

Desired Settlement: The coompany should: reverse the charges. Change their policies and process. No one should have to reveal private info to have unauthorized charges reversed from their credit card. Be proactive when people report unauthorized charges and try to find out how there clients are stealing and defrauding other. Write a letter of apology for hanging up on me.

Business Response: Standard procedure is to pull up a customer's account using the email address they provided at the time of their purchase. We cannot assist a customer's issues unless we have the account in front of us. We understand that the customer is stating fraud, however we asked for their email address to see if there was an account created using that address. We provide public records via public record databases. However, when someone calls in, we cannot find their account info by using  our public record data bases, because when you create an account with us it is not public record.  We cannot assist the customer if they are not willing to provide us with the information needed to pull up the charges in our system. We are not able to pull up any accounts using this email address that the customer has provided on this complaint. We are also not able to find the account only using first and last name. We will need either the email address used at the time of sign up, or the first 4 and last 4 digits of the card charged.

Consumer Response:

I am rejecting this response because:

i was not provided the opportunity to provide my credit card number. She simply said that if I would not provide my email address she would not help me.

 

why should I have to provide additional personal information to an organization that specializes in finding people. 

 

Why hey would I want to provide any additional info to an organization who may be responsible for the fraud?

 

I have run run a business and I know I can find transactions by people's names, transaction dates, etc..

 

my alternative is to protest the charges with my credit card issuer. Businesses that run too many fraudulent transactions will be charged higher credit card rates or being cut off but the credit card processors. I was doing the company a favor by calling them only to be hung up on 3 times by the same person. Please check your recorded messages

2/17/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was looking for public records on myself and my husband that I know for a fact exists, and my curiosity led to me to search more thoroughly on the internet to be sure there is nothing surprising on either of our records. From the Google search this service kept popping up so I took the bait and clicked on it. To my amazement it was so easy to find my name and my husband's with what appeared to be very accurate information! They had a "best" deal offer to sign up for membership (which is required to see any of the records) for $4.95/month which is what I chose. After setting up an account my credit card notified me that a charge for $29.85 had been processed. That caught me off guard, because I was signing up for $4.95/month, right? I contemplated whether or not to access the account, but with some reluctance I did a search, no results. I did several other searches, and incredibly NO RECORDS were found for ANY of the searches I did, it didn't matter how many names I typed in or how many addresses, etc. I called to request a refund of the fraudulent service and a female responded that she would cancel the rest of the membership but that it was non-refundable. I explained that I know for certain we have reports listed for our names and her response (and ONLY response repeatedly) is that the results are not guaranteed. I called my credit card company to dispute the charge which was a SCAM and unbelievably when they called this company to discuss a refund SHE was the one who answered the phone. We were unsuccessful, of course, and we asked for a supervisor, but conveniently we were sent to a voice mail. Out of all of the employees with this company she was the one who answered both phone calls on the same morning to a toll-free number. What a coincidence!

Desired Settlement: A reasonable refund for the amount of purchase ($29.85) since there was no result for what I paid and lack of customer service or cooperation. If not total amount, at least refund the other 5 months and 29 days of the advertised price of $4.95/month that I am not going to be able to use, yet already paid.

Business Response: We do not change the records we have on file after a customer signs up for a membership or purchases a product. Service was rendered. As a courtesy we have refunded half of the price. A refund of $14.92 was issued to the customer.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

2/15/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I found this site by searching for FREE people finder search. I saw their claim to find information on the person I was searching so I went ahead with purchasing the info. Once payment was accepted and I actually viewed the info, it was clear that the info they said they had they did not. In addition they have charged my credit card multiple times. They are running a switch and bait method and they do not have the information they say they do. Which is fine, but don't take my money. I contacted their customer service and representative told me that since I didn't cancel within the 3 days there was nothing she could do. Please also note the dates of the transactions. 1/28 was the first one, then 3 days later a much larger amount. This is a consumer scam.

Desired Settlement: I would like a refund for the below amounts. 01/28/2016 Debit Card Transaction CFK*PEOPLEFINDERS CA 01/27 $0.47 01/28/2016 Debit Card Transaction CFK*PEOPLEFINDERS CA 01/27 $0.48 01/31/2016 DEBIT CFK*PEOPLEFINDERS CA $29.95

Business Response: The customer signed up for a $0.95 report on ****** ********. At the time of purchase the customer was shown that the report comes with a membership. This is shown several times before check out. The customer also clicked to Agree to the Terms of Use before check out. The membership is not refundable. We have canceled it, there will be no further billings.

2/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used CFK PeopleFinders website to locate an address. The charge was supposedly .49 for one entry and .95 for another. When I got my credit card bill, I found a charge from CFK PeopleFinders for 24.95. I contact my credit card company to get the charge removed. The next month, the same charge was on my bill again. I have tried to contact CFK PeopleFinders, but have been unsuccessful. I want to get CFK PeopleFinders to stop billing me for this charge. I have only used their services that one time and have not used them since.

Desired Settlement: I currently have been charged and paid $24.95 on my credit card bill. I want this charge reversed and not further charges put on my credit card by CFK PeopleFinders.

Business Response: The customer had signed up for a membership, they did not contact us to cancel their monthly membership. We have refunded 1 charge of $24.95. There will be no further billings.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

2/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am terribly embarrassed to say that I only just now noticed (during end-of-year tax calculations) that I have been charged $24.95 each month since 2/14/2015 by *** People Finders. I suspect, but cannot confirm, that I used their service one time probably near January or February of 2015, paying using my credit card, and that the company then continued to charge me for a monthly subscription to the service that was not clearly described in the original payment process and was, therefore, technically not authorized. VERY shoddy practice and, I would think, illegal to the point that a class action suit might be appropriate. The company does not even provide an email address or "Contact Us" forum to cancel such a subscription or to appeal for a refund. At a very minimum the company should cease and desist such fraudulent practices.

Desired Settlement: A refund of $300 (as of 1/28/16) along with some assurance from the company that they intend to cease and desist their fraudulent, or at least very questionable practice of committing one-time customers to continual subscriptions.

Business Response: The customer signed up for the membership at the time of their initial purchase. The membership can be canceled by logging into their online account at any time, by calling customer care or emailing.  The customer did call into customer care for assistance. They received 1 refund. We are issuing an additional 4 months refund to the customer. This makes their refund a total of $124.75. Per the Terms of Use previous months billing are not refundable. As a courtesy we have refunded the most recent 5 months billings. 

Consumer Response:

I am rejecting this response for this reason:

Although I am grateful that the BBB’s influence has helped me to get a refund of some of my money (four out of 13 months, and another month as a direct response to my complaint to the company), I believe the company is misleading customers by not making it clear that a subscription is being taken out and not just a one-time service.  
 
To be as objective as possible about this complaint, after cancelling the "subscription" I was not aware I had initiated, I went back to the PeopleFinders web site to try the process again from the beginning.  Try as I might, I was NOT able to find ANY note that by initiating a search for information an annual subscription was about to be committed to.  No tiny fine print, no check box, NO evidence that a subscription was in the works and not a "free" individual person search.  

 

I have come away with the belief that the company is participating in deceptive practices that are considerable worse then bait and switch practices.  In fact, their practices seem to be fraudulent.  As such, I think the proper reaction from the company should be a full refund of all fees improperly charged. 

 

 

 


Business Response: Our website offers our products with our without a membership. The attached screen shots show a sample name entered in our search section. After clicking on the match the customer would like more information on, they are taken to the Product Selection Page then the Check out Page that both state that the product us coming with a membership.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 

I have accepted the business response only because it is accurate technically, even though my initial complaint is also valid.  That is, there is indeed a very hard-to-find "disclaimer" on the pages described in the company's response to us that says this:

"Includes UNLIMITED contact info, reverse phone lookups, & more. If canceled within 3 days, pay only $2.95 for trial. After the trial, billed $24.95/month."

It is the 3rd sentence AND ONLY the 3rd sentence that highlights the reason for my complaint and, I suspect from reading all of the company's other and many complaints, the common customer's confusion.  The customer must take the proactive step to CANCEL or monthly charges of $24.95 continue to be charged regardless of whether or not the customer continues to use the service.  In fact, and this is the most telling aspect of the company's scam, I was billed continually for 13 months when I actually only used the service exactly ONE TIME, during the initial 3-day trial period.    

I continue to  believe the company is a less-than-honorable enterprise preying on the very common oversight of customers that they help to encourage by their misleading and virtually disguised wording.

But since, technically, I missed the operative fine print, I feel honor-bound to accept their partial refund graciously and terminate any further action in this case.

Thanks for your help.

 

2/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was trying to look up one birthdate. After viewing several sites I realized I was going to have to sign up for a trial period to find out the information. I did so on people finders.com and knew it was going to cost me 95 cents for the trial which lasted three days. After this period was up, it was going to be 24.95 a month for the service. I looked up the one birthday I needed and immediately went to cancel, as I knew there was not going to be anything else I would need to purchase a monthly subscription for. I went to cancel the membership and noticed there were two that I was signed up for. I only recalled one. I pressed to cancel both of them one at a time. One had a confirmation button agreeing to the 2.95 to cancel. I thought at this point I was all done and set. I have since noticed I was charged the full 24.95 for the month. When I called the customer service, they were very rude as I was explaining I went online to cancel it right away. She stated I only cancelled one service. Which at this point I still wasn't sure how I was signed up for two separate services but recalled cancelling them both. I was refused a refund for the monthly subscription. I was told I would receive a confirmatoon email which I did not receive for either of the cancellations. The only email I received was an order confirmation for 48 cents. Which I did not understand as I was charged another 47 cents to equal the 95 cents. This was unclear as to why I did not get the email for both charges.

Desired Settlement: I only want a refund for the 24.95 monthly charge as I cancelled the same day and before the 3 day trial was up. I completely understand paying the 95 cents for the trial and the 2.95 to cancel the trial.

Business Response: The customer had signed up for two memberships. We have refunded the $24.95, there will be no further membership renewals.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

2/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I chose to purchase a single phone look-up report, repeatedly opting OUT of a 1 year membership. I was immediately charged for both the single report AND $14.98 for a membership. I immediately emailed them and they have flatly refused to refund the membership fee. There are numerous other complaints here about the exact same issue with this company.

Desired Settlement: I want the $14.98 membership fee credited back to the original credit card that was charged.

Business Response: The customer called in to customer care for assistance. During that call they were reminded of the Terms of Use they agreed to at the time of sign up. The $14.95 was for 1 month of service and will not renew as the membership has been canceled per request. The product is not refundable per the Terms of Use.

Business Response: Our customers do not have to purchase a membership to view their reports. When the membership is offered, there is an option to decline it. As a courtesy we will refund half of the membership. We've issues a refund of $7.49. There will be no further membership renewals.

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I will let this particular complain rest HOWEVER, THIS BUSINESSES PRACTICES NEED TO BE REVIEWED. THEY HAVE DUPED TOO MANY PEOPLE AND MADE TO MUCH MONEY THIS WAY.  


2/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went on their site to see if I can locate my brother and step-son. I did not want the 19.99 special so I took the $2.48 special and I was given some information on my step-son and I also saw his wife's 1st name which I clicked on for addl info.It asked if I wanted to use the same card and I said yes to the same 2.48 promo. They charged me 19.99. It never showed me 19.99 or I would not have done it. I called and the rep said it's been charged and no refund. I asked for her Supv ******** who was not one ounce of courtesy and she did not like that I asked for her Supv name and told me to have a good day and hung up. I am demanding my 19.99 back as the link was fraud.

Desired Settlement: I would like a refund back to my account. As for the supv, if that is the best they can hire,then it does not speak well for this company. I am retired 35 years customer service, som companies just hire anyone to answer a phone.

Business Response: The customer was shown what product they would be purchasing before their card was billed. They had selected to order a full background report on ***** ********. That product is $19.95. Because the service was rendered, there will be no refund.

Consumer Response:

I am rejecting this response because: it did not show me the 19..99 charge it only told me the original chare of 1.99 plus txl


Business Response: Before any purchase is made on the website, the customer is able to see the dollar amount and the product name they are purchasing. In this case about 3 minutes after the customer made their purchase for the people search, they then upgraded to a full background on ***** Yearwood for $19.95. The people search they ran was for a ******* ********. They had to click on or type in a different name to get the new product on *****. The service was rendered, per Terms of Use the product is not refundable.

2/1/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My bank acct. was charged by peoplefinders.com 2 times on 1-14-2016 for .47 & .48 cents & again on 1-19-16 for $24.95. I called the # on my bank acct.associated w/ these charges & the customer care associate claimed I had not used or been charged since July 2015 & claimed I had no acct. I was asked if I had another e-mail address associated w/peoplefinders. I said no & they just hung up on me. I called back & was once again hung up on. They say I have no acct. though I can sign in on the site...if I have no acct.how could I log in & why was my bank acct. charged? I never got a chance to ask because they hung up on me twice. I assume they will continue to charge me every month though they claim I have no acct.

Desired Settlement: I would like an explanation of charges & a refund. If according to them I have no acct. then what am I being charged for. Even if there is another e-mail address associated w/the acct. they should have it on record but instead of explaining anything to me they hung up on me twice! Since they deny I have an acct.at all but are charging me then I want a refund if I'm being charged for "nothing".

Business Response: We apologize for any confusion. There are 2 accounts we find in your name. The first account was set up on 7/04/15 with a charge of $0.97 and $0.98. This is the account the rep found when you called in. After doing further research, we found a more recent account set up on 1/13/16 ( these are the charges in your question) They were for a reverse phone search on #************ for $0.48. You then received a voucher for a second search at $0.47.  You had also signed up for a membership at that time for $24.95. However, we have refunded you the $24.95. There will be no further billings.

1/24/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On January 7TH 2016, I ordered an online search for what I though was .98 cents and come to find out that I unknowingly was signing up for a monthly service of 24.95. I requested to cancel the subscription today the 11TH but I was told that the 24.95 could not be reimbursed because the 3 days grace period has passed. The practice of offering the search for .98 cents and automatically signing you up for a monthly service is unfair and deceiving.

Desired Settlement: I want my money back. Thank you, ***** ** *****

Business Response: The website has two different options for a People Search. One is to pay $0.98 for a search which comes with a trial of our membership to run unlimited searches.  The other option is to buy only the people search with no membership for $1.95 As the customer stated, they selected the $0.98 report with the membership. This is shown during the check out process and again on the final page of check out the customer can view that they are also getting the trial membership. They then get the Terms of use and a check box to agree to the Terms of use. We state that the customer may cancel their membership at any time, via email, phone or online. However, previous months billings are not refundable.

1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 11/30/15 I signed up for a "free" 3-day trial. On the same day they took .95 from my bank account making it not free. On 12/01/15 they took 24.95 out the third day of my free trial. On 12/07/15 they took an additional 24.99 out for what they claim as ****** Rewards.I am clueless as to what that may be.I never signed up for or authorized them to continue taking money from my account.On 01/04/16 another 24.95 was taken and on 01/06/14 another 24.99 was taken.I called to cancel whatever they signed me up for and was told I had three days from 11/30/15 to cancel and therefore would not refund my money. On 12/01/15 the third day according to them I could have cancelled, they began to take from my account. So far they've taken $100.83 from me. I would greatly appreciate if you would look into their business practices and determine if there have been other victims.Of course I would like my refund and any interests it may have incurred no matter how slight.I have my bank statements readily available if you should need them.I believe this company should be very carefully scrutinized so others may not be devastated ever. I can only imagine if I had not had the money in my account for them to take, the consequences would be very expensive.

Desired Settlement: I want my refund and I'd like to see some action taken to deter them from continuing this scam.

Business Response: the product the customer ordered was $0.95 for a People Search on ****** *****. The service is not free. Service was rendered for that product. They received that product at a discounted price because at the time of purchase they selected to sign up for the 3 day trial period of the membership in which unlimited people search reports can be run. If the customer cancels within the 3 days they are not charged the monthly fee. If they do not cancel then the membership goes into effect. They may cancel at anytime online, by email or by phone. As the Terms of Use state months that have already been billed are not refundable. However, we will issue a refund for the current months billing. We are refunding $24.95 and $24.99. There will be no further billings.

1/21/2016 Problems with Product/Service
1/20/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used PeopleFinders website to obtain address info for 1 person. I ordered the report for 0.98. Surreptitiously and without my consent PeopleFinders SLAMMED me into "A membership" and started billing my credit card a monthly service charged of $24.95. They charged me twice for the SINGLE report (0.98 + 0.97 and then tacked on 12.48). I did not catch the charge the until the second credit card statement when they charged me again $24.95. I called them the next day to request a refund and they refused stating that I had to cancel to stop the charges. This is just a deceptive scam designed to defraud trusting customers. I will not tolerate their dishonest business practices and crawl away quietly. I shutter to think how many customers they have defrauded.

Desired Settlement: The only acceptable solution for me is a complete refund of the 38.40 to fraudulently charged my credit card.

Business Response: The website clearly states that the product selected comes with a membership. As the Terms of use state the product is not refundable. Services were rendered. However, we will refund the most current months billing of $24.95 on 12/18/15. There will be no further billings.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

1/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was trying to remove my personal information from web site using site's opt-out feature ***********************************. I sent request multiple times and the information still exists on their site (url **************************************************

Desired Settlement: They should process opt out request ASAP.

Business Response: Hello, we received your request. Please allow 10 business days to complete the removal of your information.

Business Response: Hello, we received your request. Please allow 10 business days to complete the removal of your information.

Consumer Response: I am rejecting this response because: Business has not actied upon request. Information is still available on their site. I will wait for 10 days as indicated by them, then verify before closure

Consumer Response: I am rejecting this response because: Business has not actied upon request. Information is still available on their site. I will wait for 10 days as indicated by them, then verify before closure

1/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I utilized peoplefinders.com online on 31st Oct 2015. Upon using their service, I found the information that was provided was way outdated.Hence, withing minutes after signing in I cancelled the service. However, the representative, over the phone stated that I will be charged $19.95.When I asked her why I am billed so much when their website stated only $2.95 if cancelled within 3 days she was very rude and stated that any cancellation will be still be billed $19.95. To my surprise, my credit card statement showed two transactions $19.95 for the date 10/31/2015 and $2.95 for the date 11/4/2015. I felt cheated and tricked and billed huge even though I cancelled it within few minutes. This is quite unacceptable and very unprofessional.

Desired Settlement: I would like the peoplefinders.com take measures in refunding the $19.95 that was billed in excess to my credit card. I would also like to tell them that they should not be doing these type of wrong billing. Most importantly, the representatives should be polite and adjust the billing rightaway (when customers contact them over the phone) rather than doing the adjustment only after customers make these type of complaints on a reputed BBB and other sites (for it spoils their reputation).

Business Response: There were two things the customer signed up for on 10/31/15. The 1st product was a Background Report on ******* ************** for $19.95. We provided them with all public record information that we have available on this person. This product is normally $39.95, however they received it at a discounted price for signing up for a Membership as well. The membership is billed at $24.95 a month. If the customer cancels withing the first 3 days, they only have to pay $2.95. So, when the customer called in for support they canceled their membership , there fore they were not billed the $24.95. Since they did so within the 3 days , they were only billed $2.95 for the membership. The $19.95 was for a different product, once services are rendered on that it is not refundable. Our Terms of Use state this.

1/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may Concern: I recently used the service of PeopleFinders.com for a one-time charge of .95 on 12/12/15, and on 12/16/15 PeopleFinders.com billed me for $24.95. I specifically indicated to a customer service representative, by the name of ***** I did not request to have a trail membership, I just wanted the one-time charge of .95 for that one request. I asked for a reimbursement of $24.95. She refused, and she refused to listen, and kept reading from dialogue, and did not transfer me to a supervisor, and hung up on me; after I said numerous times to transfer me to a supervisor. I called back a second time, and spoke with customer service representative ***** to confirm that my information and membership had been canceled. She pointed out an email had been sent informing me of the cancellation. When I asked to speak to a supervisor, she indicated there were no supervisors to take my call, only a voicemail box, and she wasn't kidding about just a "voicemail box" for a complaint-when I asked. Personally, the set-up of the website PeopleFinders.com is a bit tricky, and if you are not careful you “could” by accident click on for a trial membership; however, I was careful. This is the reason I am so alerted. When I checked my bank statement for their .95 charge, I was OK with. Then when I was balancing for mid-month a few days later I saw PeopleFinders.com charged me for a trail membership. I just want to address this matter with the Better Business Bureau, in case you should have another complaint regarding this company, and their dishonest, unfair way of doing business. Truly, ******* ******

Desired Settlement: Would appreciate a reimbursement of $24.95 and a written apology from *****/Customer Service Representative for her impatient, unkind service.

Business Response: We apologize for your experience. We see you contacted customer care on 12/18/15 and you were refunded for the $24.95. There will be no further billings.

1/15/2016 Advertising/Sales Issues
1/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was looking for an old friend and signed up for a "free" subscription. Instead I was charghed $9.95 for a premium subscription--and then $2.95 to cancel it!

Desired Settlement: I would like the full amount refunded to my credit card. I have also filed a dispute with the credit card company.

Business Response: We do not state that the service is free. We state that there is a 3 day trial period of our membership If the customer does not want the membership , which is $24.95 a month, then they can cancel it and only pay $2.95 for the 3 days of usage. In this case the customer purchased a Background Report on Joy Ludwig for $9.95. This service was rendered. They purchased that report with the trial membership. Since they canceled the membership they were not charged the $24.95 monthly fee, they were only billed the $2.95 for 3 days as the website states. There will be no refund per the terms of use and service rendered.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

1/11/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a Background Check Report for a 1- month trial of 9.95, where it clearly states that if I cancel within 3 days, I will only pay $2.95 for the trial, I went to receive the report, which did not include any of the information on what the report says it would have. I checked my email and saw that I was charged $59.70 for ONE report. I called the customer service line to discuss why I was charged so much & not only did I receive 1 rude CSR(Customer Service Rep) I spoke with two very rude gentlemen, in the middle of our conversation, forwarded me to a voicemail and told me that I signed up for 6 months worth of service and I was definitely not receiving a refund. I gave them my married name, they called me by my maiden name which is also very creepy. I am fine with paying a $9.95 fee, which is what I signed up for, and I am also fine with paying a $2.95 fee for cancelling within 3 days of the membership. I am not okay with a $59.70 charge. The reps are not concerned about my issues, even if they handled the conversation a little better, I may not be as upset but to have an erroneous charge and speak to 2 rude people, I would like my money back please and thank you.

Desired Settlement: I would like a refund of $46.80. I will comply with the $9.95 & $2.95 cancellation fee.

Business Response: We apologize for the experience you had. The name on your account has the last name of *****, we apologize if the reps were calling you by a different last name. Perhaps the name that showed up on caller ID. In any matter, we have refunded you the $46.80. Please allow 2-5 business days for the refund to appear on your account.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

1/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested a report from Peoplefinders.com to locate a friends address. The report was requested and I was told that there was an initial charge for this, which I paid. i was also told that I could cancel the membership if I chose to. To get to the report the customer has to go through a number of screen that it appears you have to signup for to get the report. Eventually I received the report and it did not provide any current information so was of no use at all. I elected to close my membership with the expectation that this would be an end to any business with this company. I have since noticed a charge on my bank account from Peoplefinders.com. I contacted the company to request a explanation and was told that there were multiple memberships created as a result of requesting this one report and that while I canceled on membership there was another. They claimed that each membership had to be individually canceled and they would not refund the money taken. This seems a deceptive practice for two main reasons, firstly I canceled on the understanding that there was only one account, it is not clear that additional accounts are created, and secondly I received no value from this second membership as I did not know it was created. The fact that the customer is required respond to these "offers" as the representative described them, to get a report that had already been paid for is not reasonable. At no point does the website say that you are under no obligation to take these to get the report, in fact it seems quiet the opposite. I would like the subscription that was deducted repaid at a minimum.

Desired Settlement: I would like a refund of the money paid for the subscription in addition to an assurance that I will not be charged for any other service by them.

Business Response: There is a way to purchase just 1 report, the customer does not have to sign up for any memberships we offer. As a courtesy we have refunded $24.99 for the cost of the membership. There will be no further membership billings.

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

 

Thank you

***** ****


1/4/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time search in July, 2015 and used the service one time. When I reviewed my credit card bill for October of 2015, I saw a $24.95 bill from Peoplefinders. I then saw that I had been charged $24.95 for each of the months July, August, and September. I called the Peoplefinders number ************ and was told that my account would be closed, but I had agreed to the $24.95 monthly charge. Peoplefinders sent a screen shot of their offer in which the fine print indicated that the $24.95 would continue if the trial was not cancelled. I have no recollection of seeing the requirement to pay $24.95 a month unless I cancelled the service. I would not have actively signed up for a $24.95 monthly service when all I wanted was a one-time search.

Desired Settlement: I would like an immediate refund of $99.80 for the four months I was billed. In light of the many complaints I have read, I would like to see Peoplefinder required to eliminate any form of enrollment that is triggered if there is no follow-up by the individual requesting the service. Any enrollment with regular billing must be actively requested by the individual requesting the service.

Business Response: The customer selected the discounted People Search product that some with the Trial Membership. This membership sign up is shown in multiple places in the check out process. Before completing the purchase the customer also checked a box that agrees to the Terms of Use stating that previous months memberships are not refundable. As a courtesy, we have refunded the most recent month's billing. However, as the Terms of Use state the previous months will not be refunded. The membership has been canceled, there will be no further billings.

Consumer Response: I am rejecting this response because: As I stated in my complaint, I have no recollection of agreeing to automatic enrollment of $24.95 per month.  The total amount I was overbilled was $99.80, not $24.95 that Peoplefinders is offering to repay.

Business Response: The customer selected the People Search Report at the discounted price. The attached screen shot shows a price of $0.95. Before check out they are shown that the product comes with a membership. During check out they clicked on the box saying they agree to the terms of use. Per the terms of use months that have already been billed are not refundable. We have issued 1 refund for the most current charge, there will be no further billings.

Consumer Response:

This is the first time I can recall paying too much for any product or service and not being compensated for the overcharge.  I normally look closely at terms of payment to make sure the product or service matches the payment.  I used the Peoplefinder service one time and was willing to pay the expected cost of $0.95 which showed on my Visa bill as two separate charges of $0.48 and $0.47.  It was clearly not my intention to sign up for an ongoing $24.95 monthly service.  From their response and the presentation of their payment terms, the intention of Peoplefinders is to trick individuals into signing up for the $24.95 monthly billing.

 

Please let me know what steps are necessary to recover the full $99.80.

 

I plan to lodge a complaint with the Sacramento District Attorney regardless of whether or not Peoplefinders refunds the full $99.80.

 

Thank you again for your response.  I will be watching closely for any communication on the subject.

 

**** **** * **** * ***** **** ************  **** ************  **** **** ************  ***** ****


1/3/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I initially signed up service to do a reverse look up of phone number. I wanted to know who the number was because they call my phone about 20 times a day and then hang up even if they hear my voice, so I went on-line and thru people finders was directed to free trial membership. The site states that the trial period is 3 days THEN my account would be charge $14.95. I purchased it figuring that if they could tell me who the phone number belonged to which was indicated that they could if I paid for the service it would be worth it. After buying the report and membership because you cannot get the report without agreeing to the 3 day trial membership I called their customer service to make sure my card was not charged for the 14.95 and it was! They charged me on day 1 and this is day 3 and the trial ends after today and they charged my account. Even though their website clearly states that the 3 day trial is fee. CROOKS! When I called to clear it up they said no refunds.. I said I am not asking for a refund just not to be charged when clearly they had no permission to charge my account before the 3 day trial was up. The customer service rep I spoke with was rude and said there was no supervisor I could speak to. When i tried to explain, she spoke over me and referred me to the web site to read the fine print of terms of service. I then hung up with her and read the fine print...all of it...called her back and tried to explain how my card was not supposed to be charged before the end of the 3 day trial let alone the minute I placed the transaction. This time i demanded to speak with a supervisor and she said I would have to call back and get someone else. She said this was not her problem I did not read the fine print.. I said are you kidding me..it’s your job to explain as a customer service rep the details of why my account was charged and to help me understand. She said no it is not...I am floored.. so I called back and someone transferred me to a supervisors voice mail. I left a message. Who knows if i will get a call back or not?

Desired Settlement: Lastly and most horrific to me is I have a high voice so I was accused of not being who I am..are you kidding me...that is discrimination/unlawful..and in no way did they even verify my identity by asking me any questions...however, if they had I would have gladly answered them to prove who I am. I want a full refund $14.95 and full cancellation of my membership. If not then I will contact a lawyer and i will see them in court.

Business Response: We apologize for the confusion. It appears that the customer had selected a Premium Membership to be active on that same day. However, we went ahead and refunded the $14.98 today.

1/3/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company uses deceptive business practices to lure people into ongoing charges when the customer is attempting to pay for one-time use of the service. We were charged $0.47 and $0.48 for the two names that we looked up. We did not see any notification of ongoing charges in the fine print on the website. As a result, we have been taken for $24.95 per month before someone caught it. We believe that this company knowingly deceives people into signing up for ongoing memberships when they only want to use the service once. They may claim that they disclosed this, but even if this is true, the fine print is very different than the page on which the purchase is actually made. The page where the purchase is actually made shows a nominal charge for each inquiry, without clarifying that there will be ongoing charges. This will obviously lead to unintentional sign-ups for a service that will never be used, as in our case.

Desired Settlement: I would like all membership charges to be credited back to my credit card account. I would also like them to change their website so that there is an opportunity to opt out immediately. I would like them to send a notice in advance to alert consumers of upcoming charges.

Business Response: An email is sent to customers notifying them of the membership renewal each month. One can cancel the membership at any time online by logging into their account and canceling their membership. Per the Terms of Use previous months billings are not refundable. However, we will refund the most current billing of $24.95. There will be no further renewals.

12/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I used services provided by people finders for the amount of $0.95 I discovered another charge on my checking account in the amount of $24.95. I contacted people finders and it was then that I discovered that I was automatically signed up for a membership. I stated that I did not knowingly, nor willingly signed up for the membership and that I certainly did not authorize people finders to withdraw $24.95 from my checking account. I requested a refund from people finders for this unauthorized charge of $24.95, I was denied said request by people finders. After consulting with my bank to start the chargeback process, I was advised by my bank to file a police report against people finders. I submitted a second request and chance for people finders to refund me the unauthorized charge of $24.95, along with the request to remove my debit card associated with my email address, and to delete the account associated with my email address via email- If my request are made, I would not forgo submitting claims against people finders with the approripate agencies. I was denied these request a second time. I have now filled a complaint with my state consumer protection law agency, I will also make a report with the local police agency, and now submitting this complaint with the BBB.

Desired Settlement: Refund of the unauthorized charge of $24.95. To have my debit card removed from the account associated with my email address and/or people finders system(s), to delete the account associated with my email.

Business Response: We have attached a screen shot of the sign up page the customer selected when they purchased their report. They did in fact sign up for the 3 day trial membership. There was also an option to select if they did not want the membership. Our terms of use state that memberships are not refundable. These terms of use are agreed to if the customer checks a box before completing the purchase. The customer did check the box to agree to these terms. However, as a courtesy, we have refunded this  $24.95.There will be no further billings.

Business Response: We have attached a screen shot of the sign up page the customer selected when they purchased their report. They did in fact sign up for the 3 day trial membership. There was also an option to select if they did not want the membership. Our terms of use state that memberships are not refundable. These terms of use are agreed to if the customer checks a box before completing the purchase. The customer did check the box to agree to these terms. However, as a courtesy, we have refunded this  $24.95.There will be no further billings.

12/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ran a search on the website which costed $0.99 but did not receive any search report. I initially registered the account with my email address ******************* but later was not able to login the website using this email address. The website indicates that there was no account associated with this address. Later, I realized that the website has been charging me recurrently for $24.95 on October 5, 2015, and the same amount again on November 5, 2015. I did not authorize the recurrent charges. I have spoken with the customer service of peoplefinders.com and they were able to locate my account using my credit card number. They found the credit card number to be associated with my email address, but refused to provide a refund, on the grounds that by not cancelling the membership within three days of the initial $0.99 purchase, I authorized the monthly membership.

Desired Settlement: I would request the business refund that membership fees that I have not authorized for, totalling $49.9.

Business Response: We are unable to find the account using both the email addresses you provided. Do you remember what email address was used on the account that Customer Care found for you? Also please provide the exact First name and Last name you typed in when creating the account.

Consumer Response:

I am rejecting this response because:

The email address the phone operator found using my credit card number was registered as *******************. But when I tried to use it to access peoplefinders.com, it says there is no account associated with this address.

Last name: *****

First name: *** *** OR ******. 

However, in my first phone call the phone operator said my first name does not correspond what you have on the system. She refused to provide me with help, and refused to tell me what that first name was on your system.

 

 


Business Response:

We apologize for the confusion. We also cannot find the account using the name or email address you provided. We need to find  a way to find the charge to investigate further and refund if necessary. We don't want to ask you to provide any credit card information here. Is there a phone number we can call you at to see if we can find the transaction using the credit card that was charged?

Consumer Response:

I am rejecting this response because:

 

you may call me at 929 375 0988. Thanks.


Business Response: Thank you , we will be calling soon.

12/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted PeopleFinder by calling their ***** number provided on their website. Speaking to someone live was easy and fast. However, the three employees that answered the phone were extremely rude. The worst customer services I have ever received. The first person I spoke to, ***. He answered the phone promptly. I told him I was having issues removing my personal information from their website. I told him I tried numerous internet browsers, computers and different phones. I was unsuccessful in removing my information when I followed the prompts on the PeopleFinder website. I explained to *** that when I clicked their link to remove my information, it automatically takes me back to a general search bar on their site. I told ***, I didn't feel comfortable having my personal information exposed on the internet. No remorse. He just kept telling me to try a different computer because it was not a network issue from their end. I answered I had already tried different brands and types of computers, two types of phones and two different desktops along with three different web browsers. I asked if I gave him my information if they could on their end remove my personal information or at the least make it private. *** said he was not able to with a very sarcastic tone. He added that there was nothing he could do. I then asked for a supervisor to which he replied there wasn't one available to speak to. He then repeated again there was nothing he could do and that "the issue was my problem to take care of". At this point of my frustration I hung up. I then called back and a female employee answered. I told her my story and issue. She was also rude. Very angry tone. She asked for my name, age and address. She said she could not find my information and then hung up on me without finishing the conversation. The third person I spoke to, *** was very stern. She answered the phone with "hello". I explained my issue yet again, and *** then gave more attitude, so I said, "Thanks, good bye.

Desired Settlement: I would like this company to remove my personal information or at least explain to me other options that actually work so I can remove my information myself.

Business Response: We apologize for the negative experience the caller says they had. We will remove their information. Please provide us with the direct URL that shows the results you want removed. Also the exact way you typed in your search. We ran a search using your name and came up with 80 different matches. Please help us pin point which one you are so that we remove the correct information.

Consumer Response:

To: Whom It May Concern

Thank you for the quick reply.  Here is the link to my information on the PeopleFinders website.  ************************************************

I got this link by searching my name on Google.  It was the tenth link on Google at the bottom of the first page on my end.  When I search directly on the PeopleFinders site, there are so many to sort through, I didn't know which one was mine.  But the link I provided is definitely my personal information.  When I click on "View Details" to the right of the page, it directly takes me back to the search on PeopleFinders.  I am unable to view details, nor go through the removal of information when I follow the prompts.

Thank you,
****** **

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.


12/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used PeopleFinders "PF" website to obtain information about 1 person. I paid $1.45 for this service. Surreptitiously and absent my consent PF signed me up for a monthly service and charged my debit card $24.95. I did not catch the charge the first 2 months so was charged for a third month at $24.95. If their website includes notice that they intend to sign you up and then I would have to affirmatively cancel that membership then this notice is inadequate. I never received notice that they would charge my debit card for a monthly service that I did not use. PF acted in bad faith by not reversing the charges for $24.95 x 3 because I never used that service and cancelled after 90 days once I saw my debit charge in my account. A contract was never formed because I did not knowingly assent. A service contract requires assent.

Desired Settlement: Reverse the charges for 3 x $24.95 ($74.85). PF should also cease and desist these deceptive practices. If PF refuses I intend to bring action in Virginia small claims court.

Business Response: The customer is correct in stating that they made an initial purchase of $1.45. They selected to purchase a People Search Report + Trial membership for a total of $0.95, then then selected to have the report emailed directly to them for $.50 totaling $1.45.  We have included a screen shot of the website that states that product is coming with a trial membership. The customer also is shown before the final check out that they are signing up for a membership. They also checked the box to agree to the Terms of Use which states previous months are not refundable. The membership has now been canceled, there will be no further renewals. As a courtesy we are refunding the most current months billing of $24.95 that posted on 12/09/15.

Consumer Response: I am rejecting this response because:  While I appreciate PeopleFinder's courtesy and willingness to refund my December payment, I believe that they should do more.  I am an educated man and would not have agreed to a monthly service that I have no need for.  I was attempting to find contact information for one person one time and the fact that PeopleFinders has almost 200 complaints against their billing practices suggests to me that the website could be more straightforward.  $48.90 seems like a great deal of money for a phone number that did not work.  The $24.95 collected in October should be sufficient and fair payment for contact information for one person, one time.  If they check their records, they will see that no additional inquiries were attempted.  If PeopleFinders would be willing to refund an additional $24.95 for the month of November, I would consider this matter settled equitably.  Thank you.  - **** ******

Business Response: we have issued one more refund in the amount of $24.95. There will be no further billings.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

12/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company automatically signed me up for reoccurring payments. It's is difficult to cancel the membership. It's a fraud.

Desired Settlement: Refund my $29.95 and apologize.

Business Response: When we pull up the account using the email address provided, we only find one charge for a People Search in the amount of $2.95 that posted on 11/04/15. Did the customer create another account with a different email address?

Consumer Response:

I am rejecting this response because:

yes I used the account under **********************


Business Response: Thank you, we did find the account and reviewed the information . The customer signed up for a Background Report Trial Membership. They logged into their account and canceled the renewal of the membership on 10/17/15. There will be no further billings. As the Terms of use state, this product is not refundable. It is not hard to cancel, as the customer did so by logging into their account and canceling any renewals. They were billed because they did to so after the 3 day trial period.

Consumer Response:

I am rejecting this response because:

this company is a scam.  You must check there terms and conditions to get there $1 report or whatever it is, then a month later u get a bill from them.  If you go on the website it tells u to call to cancel.  If you call to cancel it tells u to go on their website.  The fact they fight this so hard shows how many people they have scammed.  They don't wanna refund the money bc they know they owe so many people so much money.  Unfair, unscrupulous business practices.  When I called to cancel the representative told me she should charge me 49.95, that I should be happy I got a good deal and hung up on me.


12/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a background check on an individual...the info was incorrect and outdated. I had better luck obtaining my info via the white pages...and customer service was extremely rude and no help whatsoever. Do not use this service.

Desired Settlement: I want a complete refund.

Business Response: The information we provided is from public record. As we state on our website this information is provided as-is. Service was rendered.  Our records show the customer also used our service in 2014, the service was rendered, however they requested a refund at that time as well. Our Terms of Use state that this information is self reported public record.  Per the Terms of Use that the customer agreed to during check out, this product is not refundable.

Consumer Response:

I am rejecting this response because:  I am a senior citizen... I sometimes forget...I am appalled by the way this site provides info...I demand a complete refund...I should have just used the white pages...

 


12/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unauthorized personal information available on PeopleFinders.com website.

Desired Settlement: All personal information regarding ******** ******* should be removed from PeopleFinders.com website.

Business Response: We will opt out the information from the website. But, when we type in that name that are several matches. Please provide us with the age and address  or addresses to be removed.

12/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went onto PeopleFinders.com to find information on my mother, which was incorrect. They went and charged me three different times. They charged me .97 and 1.48 which I approved but they also surprised me with 12.48 that I did not approve of. I did not even know that I was charged 12.48 until I looked online at my account.

Desired Settlement: I would like a refund of the 12.48.

Business Response: Hello, we are unable to pull up your account using the email address on this message. Did you use a different email address when you made your purchase on our website?

Consumer Response:

BBB

I used the following Visa card number **************** with the exp of *****

*** *****
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.


12/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In an attempt to identify all of my past addresses for a clearance needed for volunteering at my daughters school, I signed up for what I thought was just a 3-day membership to this service. I used it for maybe 2 hours, collected the information I needed, and then was done. I just saw my card was charged an automatic renewal charge of $24.95, which I was not aware of when I signed up. The wording is questionable at best on the site. When I went to cancel, I was told they would cancel the membership, but that they would not refund me the $24.95. This is ludicrous and unacceptable. At best I should get a full refund. At worst, I should at least get a prorated refund for the balance of the term of the "subscription" (despite the fact that I haven't used the service beyond the original trial.

Desired Settlement: At best I should get a full refund for the subscription I never intended to have. At worst, I should at least get a prorated refund for the balance of the term of the "subscription" (despite the fact that I haven't used the service beyond the original trial).

Business Response: Our website gives the customer two options when purchasing a People Search Report.  They can purchase the report at full price , or at a discounted price with the 3 day Trial Membership. As the website states if the membership is not canceled within the trial period then the customer  is billed the membership fee. Per the Terms of use months that have already been billed are not refundable. We've canceled the membership, there will be no further billings.

12/10/2015 Billing/Collection Issues
12/9/2015 Problems with Product/Service
12/7/2015 Billing/Collection Issues
12/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Today, 11/11/15, I noticed that I had a charge of $24.95 on my bank statement from Peoplefinder.com which posted yesterday. When I called to inquire, I was told that I had signed up through Classmates.com last month and had been charged $12.95, at that time. I do not recall actually completing a sign up for this service, however, I have now been charged twice for a service that I have not used. So, after being told that THEY NEVER ALLOW REFUNDS, I decided to look someone up. It gave me ONE address which was 50 years old (high school addres) and a phone number that had an extention which was changed at least 15 years ago in that town! This is a horrible service for triple the cost of good businesses like ************!! I do want this posted so that others (who are smart enough to check the BBB first) don't fall into their trap!

Desired Settlement: I would like them to credit my checking account for the $12.95 and $24.95 that they have charged me from the time I was tricked into enrolling through Classmates.com.

Consumer Response:

I am rejecting this response because:

Thank you for refunding me $24.95  I appreciate that.  However, you took me for $12.45 through Classmares.com.  I thought I had Xed out of it before a final acceptance, but that was not the case.  In fact, I did not even use it because I did not know I had it.  Please refund that amount, also.  Thank you.


Business Response: We reviewed your account and found that an offer through Classmates.com was affirmitively selected on 10/10/2015. This special offer is discounted for the first month at $12.45 and renews monthly at $24.95. Pre this complaint, and as a onetime courtesy, we will grant one refund of $24.95. Please allow 2 to 5 business days for this to reflect on your account.

Business Response: We refunded the $12.45 on 11/23/15.

12/1/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I feel as if this business is a very sophisticated scam. I signed up for the $9.99 package. I searched 1 person and a charge of $19.95 & 29.95 showed up on my account. I called and asked for a reimbursement and they refused. Horrible customer service. It's like corporate stealing from consumers.

Desired Settlement: I want a refund of $49.90 ASAP. And an apology.

Business Response: The customer's initial purchase was a Background Report on ******** ****** for $19.95. This product came with a 3 day trial period of our Background Report Membership. The customer then ran another report on ***** ******* and was not billed for it, since they were using the trial membership. They did not cancel within the 3 days, therefore they were billed the membership fee as the website states. As a courtesy, we have refunded $29.95 today. There will be no further renewals.

Business Response: The customer's initial purchase was a Background Report on ******** ****** for $19.95. This product came with a 3 day trial period of our Background Report Membership. The customer then ran another report on ***** ******* and was not billed for it, since they were using the trial membership. They did not cancel within the 3 days, therefore they were billed the membership fee as the website states. As a courtesy, we have refunded $29.95 today. There will be no further renewals.

Consumer Response: I am rejecting this response because: No apology, not a correct refund. Your business is running a scam and you know it. 

Consumer Response: I am rejecting this response because: No apology, not a correct refund. Your business is running a scam and you know it. 

Business Response:

We apologize for any inconvenience. However, the customer's first purchase was not for $9.95 as they stated. The product they selected was for a $19.95 Report. As the attached screen shot shows (PF Screen Shot1), the full price of the report is $39.95 . But, they selected the $19.95 discounted price by also including a trial membership. If they do not want the membership as stated, then they would have selected the $39.95 option. The service was rendered. This customer got the discounted price of $19.95, and then stated they did not want the membership. Per the Terms of Use the product is not refundable, however we went ahead and refunded them the membership charge of $29.95. Please note, before the customer checks out they are able to view this total price of their order, then they enter their billing information and click the Terms of Use to complete the purchase. Services were rendered for the $19.95 Background Report, as the Terms of Use state it is not refundable.

The customer states they signed up for the $9.95 package. The only package we have for $9.95 is a Background Report membership that is $9.95 a month for 6 months, the total they would have been billed was $59.70. We have attached a screen shot of that offer as well.(PF Screen Shot 2)

At this time we have refunded them for the membership they said they did not want ($29.95). They received the background report, of $19.95, at the discounted price, not the full price of $39.95. We will not be refunding the initial purchase of the background report that we provided to them because services were rendered.


Business Response:

We apologize for any inconvenience. However, the customer's first purchase was not for $9.95 as they stated. The product they selected was for a $19.95 Report. As the attached screen shot shows (PF Screen Shot1), the full price of the report is $39.95 . But, they selected the $19.95 discounted price by also including a trial membership. If they do not want the membership as stated, then they would have selected the $39.95 option. The service was rendered. This customer got the discounted price of $19.95, and then stated they did not want the membership. Per the Terms of Use the product is not refundable, however we went ahead and refunded them the membership charge of $29.95. Please note, before the customer checks out they are able to view this total price of their order, then they enter their billing information and click the Terms of Use to complete the purchase. Services were rendered for the $19.95 Background Report, as the Terms of Use state it is not refundable.

The customer states they signed up for the $9.95 package. The only package we have for $9.95 is a Background Report membership that is $9.95 a month for 6 months, the total they would have been billed was $59.70. We have attached a screen shot of that offer as well.(PF Screen Shot 2)

At this time we have refunded them for the membership they said they did not want ($29.95). They received the background report, of $19.95, at the discounted price, not the full price of $39.95. We will not be refunding the initial purchase of the background report that we provided to them because services were rendered.


Consumer Response: I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay. 

Consumer Response: I am rejecting this response because:your website is set up to confuse consumers on what they are choosing to pay or not pay. 

11/25/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I utilized the ***************** internet service by signing up for a month-to-month service in August 2015. I completed my searches within a couple days and returned to the website to cancel further monthly membership as required. My credit card showed the August 2015 billing of $19.95 as expected - that was paid. However, ***************** did not cancel my further monthly subscription as requested, and has billed me $19.95 for September, October, and November, $19.95 each month. I called them (****) and asked for a discussion and reversal of the 3 extra month charges and they declined and maintained that I never canceled my membership.

Desired Settlement: Refund/credit my credit card for the September, October, and November $19.95 billings (each).

Business Response: Our records show the customer called in on 11/23/15 to cancel the renewal of their membership. We have no record of the customer calling in or canceling their membership before that date. However, we have refunded the customer three charges of $19.95 today.

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I appreciate how the online complaint system worked and how quick it was.  I also appreciate that the peoplefinders.com company addressed my complaint quickly and to my satisfaction.

Thank you.

*****


11/23/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was looking through my bank statement on 11-18-2015,when I noticed a charge for $19.95 to Peoplefinders.The only problem is that I never used the site and I have no intention of ever using the site.I don't even have an account with them.

Desired Settlement: I want 2 things and 2 things only:1.A refund of the $19.95 that was taken from me without my consent.2.Any and all information they have about me purged from the site.

Consumer Response: Since the business has refunded my money,as they agreed to,I would like to drop complaint #********.

11/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My personal information is being displayed online via their website which i do not want to be displayed to the public. I have safety concerns about my address full name and previous info being displayed online. According to their policy they have an Opt Out Feature which requires you to fill out a form online in their website to find your listing and select an opt out. When i search my name it does not display for me to opt out I have attempted numerous times searching my name in different formats and even residing in different states to no avail. They are purposely blocking my name from being displayed so that i can not opt out of my records to be displayed to the public. They are purposely withholding my info so that they can continue to do this illegal practice.

Desired Settlement: I want this illegal practice to stop where your name does not appear in their search block from their website for the opt out selection not only for me but also for others who are encountering this problem of not having the ability to opt out. I also want my name and records opted out immediately so that my info will stop being displayed to the public via their website.

Business Response:

We have reviewed our files and found two successful online opt out requests matching your information submitted on 11/2/2015. We also verified that there are three additional listings available for removal using the online opt out tool. It will be your responsibility to complete the online removal for these additional listings.

For your convenience, below is a direct link to the opt out page where the additional listings are available for removal.
***********************************************************************************************************

If additional listings remain after completing the online opt out process, please provide the URL where the other listing can be found or call our Customer Care team to walk a representative through how to find it.

11/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently signed up for a trial membership for $2.95 and was given 3 days to cancel before I would be charged $24.95/monthly. I called the customer support number requesting my trial to be cancelled within the three days given. People Finders Tech Support would not allow me to simply cancel my membership over the phone. Tech Support requested I download a program (which I did) so he could access my computer with his mouse in order to cancel my account. This made me very uncomfortable as I use my computer for work. I asked him to simply cancel my account via phone and he started to give me the run around and get really short with me. At this point I shut my computer off as I saw his mouse running my computer and opening code that showed programs and websites I've used. I let him know he was making me very uncomfortable and asked to speak to his Supervisor. I asked the Supervisor to simply cancel my account via phone. The Supervisor refused to help me further without accessing my computer and told me to have a good day. Hung up.

Desired Settlement: I want my membership canceled without them accessing my computer.

Business Response: Our records show your ***************** trial membership was started on 10/19/2015 and successfully cancelled via email on 10/21/2015, within the three day trial. We are concerned because the interaction you are describing was not with PeopleFinders.com. Our phone number is ***** ********. Please compare that number to the one you called. We do accept cancellations online, via email and over the phone. We want to stress that we will never remote-connect to a customer's computer.

11/4/2015 Billing/Collection Issues
11/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: WAS TOLD THE INFORMATION I REQUSTED WAS .98 CENTS . ALL I GOT WAS A REQUEST FOR MORE MONEY. THEN BILLED 37 DOLLARS . FOR WHAT.???? ALSO BILLED 600 DOLLARS FOR AUTO PARTS . TOTAL SCAM.

Desired Settlement: REFUND OF 37 DOLLARS .

Business Response:

We are sorry you are having trouble viewing your report. We have reviewed your account and found that the report you purchased for $0.98 has been available for viewing on your account. Fortunately, every report you order is available at PeopleFinders.com for 90 days. To view your report, simply login to your account at ***************************, then click the “My Account” link in the upper right corner of the page. You will be shown a list every report you have ordered. You can click on any of the reports to view them online.

We do not sell auto parts and we have no record of a $37.00 charge.

Consumer Response: I am rejecting this response because ; it is not true. I got no report if I log on and try to read it they will bill me again.

11/3/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this website once in July 2015 to look for a previous landlord's phone number. They charged me $.95. I thought that was the end of it. I have a chronic eye disease that has caused me problems and required three eye surgeries in the past year. I have not been reviewing credit card statements as closely as I should have. This month Oct. I noticed two charges from this company. One for $24.95 and one for $24.99. I called the number given on my bill: ************ several times and disputed that I had ever signed up for this service. They said as many others have noted in their complaints that I signed up because I didn't cancel my membership after three days. Then they said the second charge was because I signed up for a Premium service with their website. These are both unbelievably false claims. I am not stupid and I am not looking for anyone but this one man for dates for a visa application. I think the number of complaints you have received about this business shows what a scam it is and what unfair and unlawful practices they use to get money from people. I filed a complaint with the credit card company but they are familiar with these thieves and they said they doubted I would ever got anything back because no one else they filed for ever did. I am adding my complaint to the pile. Please investigate and close down these people. They are operating an illegal scam.

Desired Settlement: I want all the money back they have charged to my account. This comes to $199.76. I agree to pay for the $.95 first time charge but no more. I want them shut down and prosecuted for stealing and fraud from hundreds of customers who have also been victimized by them. I am considering suing them for this and damages or taking them to small claims court, but really they need to be shut down and taken off the internet. Look at the 447 other complaints. They had no vision problems.

Business Response:

At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. The charge of $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99.

You stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because:No where on anything I received from your business did it inform me that if I didn't cancel in three days or one week that I would be charged for months of a service I never wanted to use again. This is false and deceptive marketing where you do not show this information in a place or a way that the person receiving the email or using the service knows that these charges are going to be made or continued. There are already 447 other complaints about this at the BBB serving your area so I do not feel that I am being unreasonable in making this request for a refund. I repeat. This is a scam. If you do not refund my money I am going to the Federal Trade Commission ad I am going to begin legal action against you and try to shut your worthless business down. My bank has said to me that they will not refund anything unless you refund them first so don't lie to me again and tell me to wait to see what they say. REFUND MY MONEY NOW!!!

10/31/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders has been billing me for over 18 months for 24.95. They did this after we paid a small fee (00.75) to search for information on a certian person. We did not authorize this billing. They claim their agreement for our search allows them to bill monthly. When I asked them to stop billing and issue a credit they refused. The girl in customer service ******* said they would not issue a refund and she was extremely rude. I asked for a supervisor and she gave me her voicemail. This company is robbing people by hiding some obscure clause in search information.

Desired Settlement: I would like my money refunded for the 18 months of charges the company stole from us.

Business Response: We were not able to find an account using the e-mail address you supplied. Please send us the e-mail you used to create your account at PeopleFinders.com.

Consumer Response: I am rejecting this response because: the account email is ****************

Business Response:

At the time of purchase on 1/25/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

10/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I visited the PeopleFinders website to order a report. When I entered my billing information, including credit card number and security code, I received an error message indicating that the security code did not match the credit card. I re-entered the information, hit the button to get my report and once again got the same error message. I repeated this one more time and again got the same result. I then contact PeopleFinders and explained the problem. I was told that since they were only the merchant I needed to take up this issue with my credit card company. When I called my credit card company and explained what had happened and that I did not get the report I had paid for, I was informed that the merchant had actually charged my card 4 times for the purchase. When I called PeopleFinders back to find out why they had done this, I was met with a very hostile attitude from one of the call center people. Her name is *** and she was incredibly combative with me. In so many words, *** told me that I could either do it her way or the conversation was over. I did get angry at which point she hung up on me.

Desired Settlement: I would like them cited for attempting to charge my card 4 times for a document that I was told I would only be charged once. I want my account with them completely purged and any and all charges reversed. I would also like a letter of apology from the company for the abhorrent way that *** treated me.

Business Response: We are sorry, but we were unable to complete your 4 attempted orders at PeopleFinders.com on 10/8/2015. It appears that you did not provide the correct three-digit code from the back of your credit card, so the transaction failed. You may see a pending charge on your credit card statement, but it will be removed within ten business days.

Consumer Response: I am rejecting this response because:  Upon contacting my credit card company, and providing them with the explanation offered by Peoplefinders.com, I was told that, in fact, my card had been charged.  Peoplefinders.com is in error in their assessment of this situation as evidenced by the fact that my credit card company, ********* corroborates my version of the facts.  I also see no acknowledgement of the fact that the way I was treated by Amy was not in line with Peoplefinders.com's customer service approach.  I would like a written apology from Peoplefinders.com regarding the abhorrent manner in which this woman treated me.  Since the phone conversation was recorded, it's simply a matter of listening to the interaction to discern how rude she acted.

Business Response: As stated before all four of your transactions have failed on our end. Your bank is showing them as pending transactions and removing the charges from your balance as they should. Again, you simply need to allow more time. After the 10 days is up ******** will realize PF(the merchant) is no longer going after the funds and the pending status will be removed and the funds will be available to you again.

As for the experience you have received with peoplefinders we have investigated the call and followed proper procedure with ***.

10/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint:

I had contacted Peoplefinders.com two times by phone previously on September 23 and 24, 2015 to get my personal information removed from their directory site.

There is no option on the site itself to remove personal information including name, addresses, age information, etc. I was told by the representative on the phone both times that they would email their IT Department and have them remove my information.

They said it would take 7-10 days. That time has passed and my personal information still has not been removed.

Other Directory sites on the internet allow this information to be removed quickly, make it easy to do so on the web site itself, and/or contact them to have your personal information removed during the phone call.

One does not have to wait up to 10 days. Peoplefinders.com makes it difficult to have the information removed. (Less)

Desired Settlement:

I would like Peoplefinders.com to remove all personal information found on their site for James E. Calligeros including addresses, phone numbers, age and age ranges, etc.

The specific URL I found on their site was:*************************************************** would like the above URL removed along with any other URL's on their site with my name on it in any other form (i.e. **** *** *** ****** ***** *** ****).

Business Response:

We have reviewed our files and found that your Property Directory listing was removed on 10/1/2015. Reviewing that page today we do not see the listing.

We do see another listing was brought to our attention in the People Directory and reported by a representative to the IT department on 10/8/2015. Please allow a few more business days for them to remove this additional listing.

We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files.

If you see your name appear on our site again you will need to notify us so we can remove it.


Consumer Response:

I am rejecting this response because: 

Hello
As we discussed this past Friday, please reopen my Complaint #******** submitted on 10/8/2015 11:07:18 AM against Peoplefinders.com.
As I mentioned over the phone, the directory listing I filed the complaint over had still not been removed as I had requested almost a month ago. I was told at that time that it would take 7-10 days.
 While a I believe the person who I am in contact with  at Peoplefinders.com is trying to honor my request, the information still had not been removed as of Friday afternoon. 
I was told by that Peoplefinder's representative to give it a little more time    and that their IT department was now actually working on my request. As soon as the requested directory information is removed,
 I will then close my complaint as resolved. This should occur      some time this upcoming week. Again, please reopen my Complaint until this matter actually has been resolved. 
Should you require anymore information, you can contact me at ************.
Thanks Again, ***** *******

 


Consumer Response:

Response:

I accept the business response. Sarah over at PeopelFinders cleared everything up, it took a while, but it all got worked out. Thank you for your assistance and I am satisfied and the complaint is resolved

10/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went on to pay my Classmates.com subscription and my wife tells me peoplefinders has taken $12.45 out of our account which I didn't order. It must have been a box I needed to uncheck. I didn't see one. I called to explain what happened, That I never even went on the website. They cancelled it, but said they were keeping my money.

Desired Settlement: I would like my $12.45 back.

Business Response:

We have reviewed our files and found that this customer signed up for PeopleFinders.com through a full-page offer during checkout on Classmates.com. We have attached a screenshot of the offer here. Our records show that the card information was entered again and the purchase was made for a month of our service at $12.45. The charge is non-refundable per the Terms of this purchase. We received your cancellation on 9/23/2015 over the phone, which is within the first 30 days. Therefore; you will not be billed the monthly membership fee of $24.95. Your membership will expire on 10/22/2015, you can enjoy all the benefits of membership until then and there will be no further billing.

Consumer Response: I am rejecting this response because: I just wanted to sign up for classmates. I'm a newbie on the computer. I haven't even been on the site.

Business Response: We feel we have already explained the order process, the product ordered and the refund policy. The charge remains non-refundable.

10/23/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders has been billing Visa Card for over 6 months for a membership that I did not sign. I currently have cancelled the Credit card for future payments. PeopleFinder has many complaints of false billing for monthly memberships.

Desired Settlement: Stop future billing and reimbursement of 6 months false membership charges which equals $ 149.70

Business Response: At the time of purchase on 4/22/2015 you chose to receive a discounted price for your report ($0.95) in turn for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day, and for every month thereafter. Our customer service was available to take your cancellation at any time. You have yet to contact our company directly regarding these charges. Per this complaint, and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. We have also cancelled your membership. The previous months are non-refundable per the Terms you agreed to upon purchase.

10/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used PeopleFinders "PF" website to obtain information about 1 person. I paid $2.95 for this service. Surreptitiously and absent my consent PF signed me up for a monthly service and charged my debit card $24.95If their website includes notice that they intend to sign you up and then I would have to affirmatively cancel that membership then this notice is inadequate. I never got notice that they would charge my debit card for a monthly service that I did not use.PF acted in bad faith by not revering the charge for $24.95 because I never used that service and cancelled within 30 days once I saw my debit charge in my account.A contract never formed because I did not knowingly assent. A service contract requires assent.

Desired Settlement: Reverse the charge for $24.95. PF should also cease and desist these deceptive practices. If PF refuses I intend to bring action in Utah small claims court.A contract never formed because I did not knowingly assent.

Business Response:

We have reviewed your account and found that directly after your purchase of $2.95 for a Public Records Report, a full-page offer was displayed for a three day trial to our Membership. Our records show "Yes, sign me up" was affirmatively selected instead of declining the offer directly below. We did not receive cancellation within the three day trial. Therefore, $24.95 was billed on the fourth day. Per this complaint, and as a onetime courtesy, we will refund the membership fee. Please allow three to five business days for this to reflect on your account.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. "This complaint was resolved.  The business gave me a full refund.

Thanks You,  **** "

10/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had used the search site, PeopleFinders.com, in order to access the marriage and divorce certificates/decrees for my grandmother, who is in a nursing home. The site stated that they are able to provide one with marriage and divorce records, arrest records, etc on their main page, yet, it is after one receives the report and is able to access their legal disclosure does one realize that it's not 100%. The items that they provided me with I already knew, and to have specific years and states listed on one's database is not acceptable, when it clearly states on their main page that the trial offer is $2.95 yet I was charged $19.95, and that the main page states all public records, yet they have a limited database. When I asked the representative, **** about the practice, he continued to overtalk me and not let me get a word in edgewise, when I asked to speak to a manager or supervisor, he stated that there were none in the building. So, I asked how can one have customer service reps with no supervision, and I stated to let me talk to one in charge of the building, and his reply was that no one was in charge. So, I questioned the validity of that statement, and he mentioned, I don't know why you're trying to quote some state statute, but it doesn't work like that here. Had they wrote on their main advertising page which states are readily available, I never would had requested a report from this site. I think that their practices are devious and overaggressive for what the average consumer is purchasing. If they claim to be able to report and access public records, then they should be able to give a consumer exactly what they are asking for. I demand a full refund of all fees charged to my account, and/or provide me with the documentation for which I so aptly paid for. I find very ironic when I clicked to cancel this membership, there was a banner that stated "save 60% today & forever. Only !14.95/month". Now, talk about overcharging customers--Illegal tactics.

Desired Settlement: If this company is unable to provide with the three marriage and divorce records (documents that I paid for) for my grandmother, ***** ******** ******* - 88 years old who resides in Alabama, then I hereby request a full refund of all fees and charges to be placed back to the credit card on file within a within a thirty day timeframe.

Business Response:

We do offer a Public Records Report at $2.95 which does include a marriage and divorce search. On this page, prior to purchase, customers are presented with the marriage and divorce coverage. Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience.

Marriage Searches:
Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number.
 California (1960-1985)
 Colorado (1975-2004)
 Connecticut (1966-2002)
 Florida (1970-1999)
 Iowa (1835-1926)
 Illinois (1793-1920)
 Kentucky (1973-1999)
 Maine (1892-1996)
 Minnesota (1976-2003)
 Nevada (1968-2000)
 Ohio (1970-2004)
 Texas (1968-1998)
 Utah (1800-1999)
Divorce Searches:
Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing.
Colorado (1975-2000)
Florida (1970-1999)
Minnesota (1970-2003)
Nevada (1968-2000)
Texas (1968-1998)

Where we get our information from and coverage is also described in our Terms of Use, which is displayed prior to purchase. All customers are required to check a box stating that they have read and agree to this before completing a purchase.

The product this customer ordered was not a Public Record Report for $2.95 but a full Comprehensive Background Report at a discounted price of $19.95. The report was discounted (from $29.95) because it comes with a three day trial to our membership. As stated you had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $29.95 on the fourth day.

Per this request, and as a one-time courtesy, we will refund the membership fee of $29.95. When a customer orders a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. In conclusion, we will refund one membership fee of $29.95, they are responsible for the Background Report at $19.95, their account is closed and there will be no further automatic billing.

10/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a one time three month subscription from them. Once they had my credit card info they put the subscription on "auto-renew" without notification. I would like a refund of the money they charged my credit card for auto-renewing it twice. Their practices related to the subscriptions are deceptive and fraudulent.

Desired Settlement: I would like a refund of the money they charged my credit card for auto-renewing it twice. Their practices related to the subscriptions are deceptive and fraudulent. The refund can be applied to my credit card and I would like some sort of documentation from them that this has been done.

Business Response: Our records confirm you selected the 3 Months of UNLIMITED Reports for $38.95. You affirmatively click the check-box stating "I ... understand that my card will be automatically billed ... until I cancel." This clearly and conspicuously states that your card will be automatically billed. We did not receive a cancellation therefore; you were billed $38.95 every three months for the duration of your membership. Per your request over email on 10/8/2015 your membership was cancelled. Your membership will expire on 11/22/2015 and you can enjoy unlimited People, Background and Reverse phone searches until then. Given that users have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds.

Consumer Response: I am rejecting this response because:The statement that they "clearly and conspicuously" relate that my credit card will be billed until I cancel is a load of horse crap. If  it was there it was not clear apparent that I was signing up for anything more than the limit three months that I thought I was. I cannot recreate the sign up page as an attachment to prove this but they are relying on this deception to bill people for services that are NOT clear and conspicuous. Even if I don't get my money back, they should be reported to the attorney general for deceptive business practices.

10/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A few months ago i signed up to order one report for $1.95 which was SUPPOSED to be a one time fee because I opted NOT to pay the 0.95 for report with trial. When i called now and spoke to the representative ** * ***** by the name of ***, she claims i checked off that i not only wanted to pay $1 more for my one time report, but that i checked off i wanted the 24.95 trial, which is absolute *****---!! She then offered me a one time "COURTESY" credit, as if she was doing me a favor.! I just decided to look through my transactions today for the past 90 some days and there are three charges! I m furious...i asked to speak to a manager by the name of ***** ** * *****,and she also offered me a one time credit claiming i accepted the trial after paying more than a $0.95.. I explained that i never did that, and she begged to differ because "she saw it on her screen"...and i continued to explain calmly..why would i pay $1 more that the advertisement just to prove to her, I DID NOT OPT INTO A TRIAL!! Their fees monthly fees took my account over my credit limit and i was charged another fee on top of that. I am already struggling and dealing with this for the last two hours, really frustrates me.

Desired Settlement: I need all my money back

Business Response: Please review the attached full-page offer presented to this user directly after the $1.95 checkout was completed on 6/30/2015. While we now understand from the phone calls and this complaint that it was not this user's intent to enroll at the time, our records show the enrollment option was affirmatively selected by the user on 6/30/2015. Therefore they were billed for the Membership each month thereafter. Per their request over the phone on 9/11/2015 the account was closed and one refund of $24.95 was issued for the most current month of membership, as a courtesy.

We have found that, even given this, they have contacted their bank or Credit Card Company and filed a dispute for all charges (even the refunded transaction). Due to a dispute, customers are given a conditional refund by the bank; therefore we will have to negate the one refund that was issued and no further refunds will be processed. This customer will have to allow time for the financial institution to review the charges for validity. We will comply and provide information on the product selected by the customer to the bank or Credit Card Company. Usually this process will take a few billing cycles and they will notify the customer of the outcome via mail. You will now need to follow their policies and procedures regarding the decision that is ultimately made.

10/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I cancelled their services more than a month ago when u notices they have charged me 29.95 for a service that I didn't use but instead I got charged again 29.95 then I called them again they told me they didn't have any previous calls and there were not going to reinvent me anything the person even hung up on me. I decided to check my bank account again and for my surprise they charged me again 29.95. I need help I'm a single mother and grandmother struggling with my financial situation and to have people like peolplefinder.com ripping off people like me struggling is not right someone need to put a stop to this.

Desired Settlement: I would like to get reembers for the 3 * 29.95 charge to my account and for them to not charge my account again

Business Response: Please note that the account you are referring to here is with PeopleFinders.com and not PeopleFinder.com. At the time of purchase on 7/1/2015 you chose to receive a discounted price for your report in turn for signing up for a three day trial to our services. This membership allowed you to receive an unlimited number of searches and other services for a monthly fee. You had the option to cancel this membership trial at anytime via your account manager on the website, via email or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day and for every month thereafter. We, PeopleFinders.com, received your initial cancellation request over the phone on 9/28/2015 and your account was closed. You have not and will not be billed any further after that date. We have no record of a previous contact from you online, via email or over the phone. We have already asked that you provide any previous cancellation confirmation you have with our company. Feel free to provide that information through this BBB complaint as well. As our service grants access to unlimited searches and other services for a monthly fee, our terms do not allow for refunds and simply allow users to cancel at anytime to avoid future billing.

10/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a search for .95 cents. It didn't even have the information that I wanted. All of a sudden I see billing for $24.95 per month. I have 2 months of billing that I want removed. I didn't want this service and never used this service except for the one search and that didn't have the info I wanted.

Desired Settlement: Please credit my account for the 2 months billing $24.95/month

Business Response: At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.
Our records show you called our Customer Care department on 9/24/2015, the trial Membership you selected was explained to you and one refund of $24.95 was offered. You declined the courtesy refund offered to you. Per this complaint we will issue the previously offered refund of $24.95 for the most current month of membership, as a one-time courtesy. There are no further refunds available.

10/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We needed to find a (1) person, there was 3 of us looking at the website @ ********************* we decided to go with their website because there was a choice of $9.95, 29.95 or $59.70. Because we only needed to look up 1 person we decided on $9.95. We put in my credit card information. That was fine, until the next morning we received an e-mail stating we were being charged $59.70. I checked our bank and charges were pending for this company for $59.70. We went back to the website to check for accuracy, well low and behold their website where we chose the $9.95 option is no longer there. So we contacted People Finders and were treated very rudely saying there was no such options on their website and no they were not going to refund our payment.

Desired Settlement: We would like a full refund of $59.70. Although we found some information, the rudeness, misrepresentation and the aggravation we went threw I am not willing to pay $9.95. It is unbelievable and wrong they way people treat disabled individuals.

Business Response: Below is a link showing the product you are referring to (using random criteria to protect your private search history).

**********************************************************************************************************************************

Our records show the 6 Months of UNLIMITED Reports $9.95/mo ($59.70 Today) product was selected. As stated your card was billed $59.70 that day for 6 months of access to our service. One Single Background Check Report on PeopleFinders.com is $29.95. We have reviewed your account and found that you have already generated over three reports on at least three separate individuals. Per the Terms you agreed to and the usage on the account, the charge is non-refundable. As our service provides access to unlimited reports and other features for a membership fee, our Terms do not allow for refunds but simply allow users to cancel anytime to avoid future billing. Per your request over the phone on 9/17/2015 the automatic renewal of your membership was cancelled. Your membership will expire on 3/14/2016 and if you are free to access the service until that time.

Business Response: We only accept purchases on PeopleFinders.com and not while the user is on external websites. We are sorry if you misunderstood what was displayed on the offer page but we do not offer an UNLIMITED Background Report product for just $9.95. We feel we have already explained that the product you selected was 6 Months of UNLIMITED Reports $9.95/mo ($59.70 Today). The charge remains non-refundable.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Thank you for giving at least  most of the money I see you took afyrt all only 9.95 from my account so I feel the matter closed .

9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My name and home address are visible through Peoplefinders (under property records) when doing a ****** search on my name and city. I am a witness in a criminal trial and am concerned about my family's safety. I have called several times over the last 3 weeks and talked to several people in customer service such as ***** and ****. They assure me that my information will be removed, but it never is. Since they have not been able to get this resolved, I am filing this complaint with the BBB.

Desired Settlement: I want my information removed from the "Property Records" search function through peoplefinders, and made invisible to search engines such as ******.

Business Response: We have reviewed our files and found a ticket with our IT department to remove this listing. We apologize for any delay they are working to resolve this issue and suppress your records from appearing in this directory. Thank you for informing us the listing still appears and please allow at least one more business day for the changes to reflect online.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

9/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hi, I'm ***** ****. I accessed ***************** on 08/29/2014 looking for someone at the request of a friend. There was NO information available on this person. I received a 2 page print out with three (3) names on it and none had information on the individual I was seeking. The second page was blank, except for: NO RECORDS FOUND IN THREE BOXES. I wasn't given any indication that I would be charged $24.95 per/mo. for the last twelve (12) months (a total of $299.40 as of August 2015). I'm not using my age (68) as an excuse. I should have checked my bank statement more carefully (I just didn't want to be depressed every month). Nevertheless that isn't an excuse for peoplefinders to take advantage of me. I WANT MY MONEY BACK! This was a one-time thing, and I never visited peoplefinders again. I certainly didn't authorize them to STEAL $24.95 from my account each and every month for the last 12 months! Please help?Additionally, I asked my bank to put a hold on this account, but this isn't enough. I called the (****** ******** number today and spoke with Lori. in customer service. She put me thru. to a supposely supervisor's VOICEMAIL. No one in management would speak to me. She said that people finders wasn't a member of the BBB. Again, I desperately need you'll help. Thank you much and have a nice day!/s/: ***** ****, 09/08/2015** ****** ***. **** **********, ** ********** ********

Desired Settlement: In a nutshell, I would like peoplefinders to refund my money back because they provide NO USEFUL SERVICE to me (refund $299.40). I had no idea that they were going to charge me $24.95 each month for the last twelve (12) months. This is fraud pure and simple. They relied on my age (68) in order to take advantage of me./s/: ***** ****, 09/08/2015.

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per this request, and as a onetime courtesy, we will grant three refunds for the most current months of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Business Response: The automatic renewal was mentioned in standard text on each page of checkout and it is the online consumers responsibility to read and understand what they are purchasing. You made an online purchase with our company and, as stated, users may cancel online or over the phone. As a courtesy we have refunded the most current membership fees. Due to the Terms you agreed to and the amount of time that has passed since the other membership fees have been charged, you are responsible for the other charges. Again, you selected the monthly membership and failed to contact us to cancel for over a year. As stated clearly and concisely several times on during checkout you were to be billed each month until you cancelled the membership. Our customer service was available to take your cancellation at any time and our phone number is listed each month directly next to the charge on your statement.

Additionally, the Terms of Use you agreed to simply state that by using our service you are certifying that you are over eighteen years old. It does not ask or discriminate if a user is a senior or not. Feel free to review the Terms of Use on PeopleFinders.com if you have any other questions or concerns.

Consumer Response: I am rejecting this response because:
Totally unacceptable.   Please inform the ********** ***** ******** ********* ****** concerning this complaint.  I stated that I didn't want to use Peoplefinders services any longer because what they were providing was a FRAUD.  I still have the two (2) page print-out from Peoplefinders that show that they were providing NO service.  How would I know if I didn't log in?   Peoplefinders are designed to entice people to log onto their website and ambush them with legal technicalities.  I went to the ****** ****** ******* and found what I needed.  Peoplefinders should surf the Public Libraries of America and stock their data pool with the Libraries research. 

Please Contact the Local City/County ********** *** ****** ** ** ********** on my behalf.  Conversely, I'll contact the ******* ********** ***** ******** ********* *******.  I will not accept less than my full refund of:  $299.40.

Thank you much for your valuable time and consideration.

Respectfully submitted,

***** ****, Victim/Injured Party #********



9/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I noticed a charge on my credit card in August of 2015 and called my credit card company to ask what the charge was. I was informed by my credit card company that it was a people finders subscription that started back in January of 2015 and I had been getting charged a monthly fee of $24.95. My credit card company told me to call the merchant to try and get it resolved since it was a monthly recurring subscription they could not do anything about it. I called People finders who did not have any of my information on file except the card number and email address. They verified with me that the account had never been used but that there was free 3 day trial that was not cancelled, which was completely false. The account was never used not one time and they told me that on the phone call. They cancelled the subscription that day, so there would not be any additional charges but they said that they would not give me a refund. I asked to talk to a manager and was informed that there not a manager to take my call so I would need to leave a message. I left a message and have never received a call back. I have called more than 5 times never transferred to a manager. I left a message each time with no call back. I called my credit card company to let them know and had the card cancelled and filed a dispute. People finders basically lied to my credit card company and said that I just called in to cancel my subscription on Aug 14 2015-which is when I called to question the charges. My credit card company said that there is nothing they can do that I need to work it out with the merchant. It is over 1 month later and I still do not have my money refunded nor have I got a call back from people finders. I called them again today and the representative ***** told me there is not a manager available you will need to leave a message. I told her I would wait and she said she can not keep me on the line and then she went on to say you contacted us a month ago, by now you should have called your bank or the bbb.

Desired Settlement: I would like all of the charges refunded to me. I did not authorize these charges nor did I give anyone permission to use my credit card information for a subscription to People finders. The total charges are $175.60 and I would like it all refunded to me.

Business Response: Our records show that at the time of purchase on 1/12/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your first request over the phone on 8/14/2015 the membership was cancelled.
A supervisor called out to you on 9/11/2015 per your request and agreed to refund the most current three months of membership ($24.95 each), as a onetime courtesy. These should have reflected on your bank statement within three to five business days. There are no further refunds available to you per the Terms you agreed to. The remaining four months of membership fees ($24.95) and the initial trial cost ($0.95) remain your responsibility.

9/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to go purchase a look up and the initial location says Florida, then when I go to purchase it it moves it to Illinois. So what I was buying was what appeared to be a Florida report and at the last minute after I bought it it comes up with a different name a different location they totally scammed me out of my money. Then I called and the woman tells me well the terms say that the information my not be accurate, i explained i understand that but if your initial search says its Florida information that was found not Illinois information,if I knew it was Illinois information I would have never purchased it.

Desired Settlement: It cost me 3 dollars to run this report that is a total scam I want my money back

Business Response: We are sorry that you did not receive the results you were hoping for. We have reviewed the report and found that the owner has lived in Florida in the past and this is why it was listed in the preview. When you order a report, our system searches through billions of public records and collects every piece of relevant information. When the records were retrieved the most current address happens to be in Illinois. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

9/25/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been billed monthly for a service I did not use. I was billed for 24.95 X 9 months or 224.55. I was refused a refund even though I was not aware that I signed up for a membership nor have I ever used it.

Desired Settlement: I want my money back , since I thought I was signing up for a one time search and I was not notified of any kind of a monthly membership. I have an gmail account and have records of all emails received by me.

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your conversation with a supervisor on 9/9/2015, and as a onetime courtesy, we have granted three refunds for the most current months of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

We have also cancelled your membership.

9/25/2015 Problems with Product/Service
9/18/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On August 7, 2015 I was on a website performing a search for an individual. That individual was located and in order to obtain a report, I had to establish an account with peoplefinders.com. The options given to me for membership included 6 months of unlimited reports for $4.95 per month. My credit card was supposed to be billed $29.70; however, I received an email confirmation from peoplefinders.com advising that my card would be charged $59.70. I called the company to request a refund of the difference and the customer service agent said they could not issue a refund. I then sent an email to customer service providing proof of the advertised amount and requested a refund of the difference. I was informed that they were unable to offer a refund, but would like to offer me an extra 6 months of membership. I emailed them back advising that I did not wish an extra 6 months of membership and advised that I would like to cancel my membership and obtain a refund for the unused months as per their Terms of Service. I was once again informed that no refund would be issued.

Desired Settlement: My credit card was charged $59.97 and I would like a refund based on my desire to cancel my membership as of August 15, 2015. According to the Terms of Service, I do not expect a refund for my membership from August 7, 2015 through September 7, 2015; however, I do want a refund for the remaining 5 months of my membership, which would be $49.75. ($59.97 per 6 months / 6 = $9.95 per month. $9.95 per month x 5 months = $49.75) I have documentation to support my claims.

Business Response: We have reviewed our files and found that this customer selected our six month unlimited Background Report Membership at $59.70, which breaks down to $9.95 per month. Given that members can conduct unlimited searches for a membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our customer service is available to take their cancellation at any time.  The automatic renewal of the membership was cancelled per this customer's request over the phone on 8/7/2015. There will be no automatic billing. The customer is responsible for the purchase of the $59.70 membership and can enjoy all the benefits of membership until it expires on 2/3/2016.

Consumer Response: I am rejecting this response because: The Terms of Service states that "If you cancel a longer subscription term membership you may receive a pro-rated refund based upon any full months left on your term."  I have 5 full months left on my term and according to the Terms of Service, which I agreed to, Peoplefinders.com has the ability to refund the remaining 5 months left on my subscription, but is refusing to do so.  I think it is very bad business practice to make a consumer agree to a Terms of Service and then the company chooses not to abide by the same terms. I am still requesting a refund of the 5 months left remaining on my subscription $9.95 x 5 = $49.75.

Business Response:

As a single Background Report on PeopleFinders.com is $39.95 we will refund the difference at $19.75 as a one-time courtesy. The remainder of $39.95 for a Comprehensive Background Report will be this customer's responsibility. Please allow 3-5 business days for this to fully process.

Consumer Response: I am rejecting this response because: My original purchase was for a 6 month membership at $4.95 per month for a total of $29.97; however, I was charged $59.70.  The limited time offer for a 1 month membership was $9.95 per month as opposed to the regular price of $19.95 per month, which was shown on the original paperwork I submitted with my complaint.  Peoplefinders.com is refunding me on $19.75 and saying that I am responsible for the remaining $39.95, which they claim is the cost of a one time comprehensive search.  I have cancelled my 6 month membership; however, still had unlimited usage for 1 month.  I appreciate the refund of $19.75; however, do not feel like I should be responsible for the remaining $39.95.  I would be willing to pay for the 1 month unlimited membership for the cost of $19.95, per the paperwork I originally sent with my complaint.  Since $19.75 has already been refunded, I would request that the remaining $20.00 be refunded as well.

9/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Very deceptive and unethical. Advertises a low one time use charge then automatically sets up an account to bill your credit card each month for a recurring $24.95. Then does not provide a clear way to stop the "membership". Customer Care Center does not care. Could be a useful legitimate business but chooses to be deceptive.

Desired Settlement: Refund for $24.95 for July billing and $24.95 for August billing to my credit card.

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your online request on 9/1/2015 your membership was cancelled. You then called in where the representative confirmed the membership had been cancelled per your request. Then, later that day, the account was completely closed out via your online account manager and the most recent membership fee of $24.95 was refunded as a one-time courtesy. There are no further refunds available per the Terms you agreed to.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

9/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Complaint: On March 25, 2015 I visited peoplefinders.com to conduct a reverse phone lookup. I opted in for a $0.95. I was aware that I would be billed a $24.95 membership fee after the so called trial expired. The results of my search was inconclusive and I deemed the service ineffective. When my card was billed on August 31, 2015 for $24.95, I called peoplefinders.com's at ************ immediately. I complained that i was tricked into a 3 day trial. I was was informed the charge wouldn't be refunded but that my auto-renew would be cancelled.I asked to speak to a supervisor and was routed to a message.

Desired Settlement: I want my money refunded and to make sure that they are unable to deduct any more from my account.

Business Response: At the time of purchase on 8/25/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 8/31/2015 your membership was cancelled. As this is after the three day trial period you had already been billed the membership fee. The charge is non-refundable per the Terms you agreed to. In conclusion your account is closed, there will be no further automatic billing and you are responsible for the initial trial cost of $0.95 and one membership fee of $24.95.

Consumer Response: I am rejecting this response because: their website is confusing and designed to trick people into signing up.

8/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 4, 2014 I curiously went to Peoplefinders.com. The website offers FREE people finder information...you type in a name and you receive vague information about a person. The website then proceeds to offer you more detailed information about an individual as a "3 DAY TRIAL MEMBERSHIP" for THE PRICE OF $1.95. At that point you enter your credit card number. Following... it runs a query before your eyes...ending in 0 results. I selected a choice to pay a one time charge of $1.95 for contact information on July 4. I did not receive any other information in the report about the individual. On August 17 th I received my credit card statement and noticed that I was charged $19.95 for a 3 day trial which is $18.95 more than there advertised 3 day trial membership. Four days later, on July 8,2015, I was charged an ADDITIONAL amount of $ 29.95 and then on July 12, 2015 an ADDITIONAL $ 24.95 (a rewards charge) that I know nothing about...for a grand total of $74.84. I did not agree to a monthly billing plan... needless to say agree to $74.89 in charges in 12 days. These charges were not authorized by me. The terms were not clear on the website, a one- time charge of $1.95 turned into $74.89. I spoke with two very rude representatives. Representative number 1 was Emily. She did not have any of my contact information, when I asked her for it. I asked for a refund but was refused. I then asked for a confirmation email noting the cancellation of the membership and asked her to state my email address to confirm the cancellation. She gave me an incorrect email address. I then asked her how she was going to email me the confirmation of cancellation, when she did not have the correct email address and she became very aggressive and angry. I then asked to speak with a Supervisor...I was never connected, but instead DIAL TONED. After a lengthy query all I ever received was a name, age, and a list of 3 previous residences. That is a FREE service according to the website. What a scam!

Desired Settlement: I want a refund to my account in the amount of $ 74.89. THIS WEBSITE IS A COMPLETE SCAM...and should be exposed to the public with all monies refunded to consumers. I am confident that this web company will be listed as " a class action suit" in the near future.

Business Response:

Public record information is not free on PeopleFinders.com. We offer a preliminary search prior to purchase which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase.

At the time of purchase you chose to receive a discounted price ($19.95) for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated on each page of checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter.

The charges of $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records show you affirmatively selected to enroll in PeopleFinders Rewards by clicking "Yes, sign me up for PeopleFinders Rewards..." instead of declining the offer. We did not receive notification that you wished to cancel this within your 7 day trial period; Therefore, as stated next to the required checkbox clicked by you, you were billed $24.99 on the eight day and every month thereafter.

Per your initial request on 8/19/2015, two months after the memberships were initialed, we cancelled the automatic renewal of your memberships. The charges are non-refundable per the Terms you agreed to. Your memberships will expire at the end of this 30 day period and you are free to enjoy all the benefits of the service until then.

8/31/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In June,2015, I was trying to find some information from the service provided by Peoplefinders via their website. Their service advertised a free search so I gave them my credit card number. They were unable to completed the search. I have received two charges on my credit card for $24.95 each. I disputed the charges with my credit card company. Today I contacted, my credit company to see if they had made progress. So they put me on a 3 way call with Peoplefinders. I told them that I never signed up for a monthly service. They disputed and stated that the one free search were terms of service. My credit card company asked to to cancel the service and they agreed but refused to credit me for the two months of their alleged service agreement. They had arleady charged me for another month in addition to the previous two. They only agreed to refund on month. In my opinion their advertising is very poor and misrepresents their service pledge. I would like to get the entire amount back from them.

Desired Settlement: I think they need to re-evaluate how they are doing business which is sketchy and borderline fraud. If they were going to sign someone to a contract,they should talk to them via phone and confirm before charging the credit card.

Business Response: At the time of purchase on 6/11/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification from you that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter. Per your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. The previous charges are non-refundable per the Terms you agreed to.

Business Response: At the time of purchase on 6/11/2015 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification from you that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated during checkout, you were charged the membership fee ($24.95) on the fourth day and for every month thereafter. Per your request over the phone on 8/18/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. The previous charges are non-refundable per the Terms you agreed to.

8/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I bought information on the site on 12/08/15, for $0.95. I was e-mailed a receipt of that payment, which does not indicate that I signed up for anything else. I have not since received an invoice or billing notice or confirmation of additional payments -- despite the fact that $24.95 have been charged to my credit card for each month since then, staring in December 14 and through July 2015. I just realized this was happening and cancelled, but was told I could only cancel 30 days back so I would receive a reimbursement of the July charges of $24.95. Obviously, I had no idea I was a member of anything, let alone a people search site I don't use. It can not be legal to just keep charging people's credit cards after an initial purchase. I am finding online that other people have had similar experiences.What is particularly upsetting is that this is the copy you are led to when looking up information on anywho.com, which used to be an official source of contact information. Needless to day, what I received for my $0.95 was also an empty promise, as there was no additional information on the person I was looking for (despite a promise of such information.)

Desired Settlement: I expect a full refund of the charges to my account from December 2014 through June 2015, for a total of $174.65.

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

At the time of purchase on 12/8/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 8/3/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  There are no further courtesy refunds available on your account.

Consumer Response: I am rejecting this response because:I received notification that I had made a purchase, and that it was charged to my credit card. I did not receive notification that I supposedly signed up for a trial membership, nor that or when I was charged for such membership should I not cancel by a certain date. Even if I did sign up for such membership, I have no evidence of it or notification -- which is why I cannot attach anything, because such e-mail or other notice does not exist. Clearly, i was being misled to believe I had only made the initial purchase. this remains a very bad business practice to me. Do you have evidence of me signing up? can you please put that forward? Otherwise, i remain to assume that you continued to charge my credit card without authorization. 

Thank You. 
******** *********

Business Response: Feel free to review the $0.95 product offered on PeopleFinders.com. For convenience, we have attached screenshots here. Note that in these screenshots the number searched may be different from the one you entered.

Consumer Response: I am rejecting this response because: I don't understand it, and I can not open the files. What am I supposed to review in the $0.95 offer?

Business Response:

Below is a URL to the $0.95 product you selected on 12/8/2014. Note that it explains, on each page of checkout, that you will be billed $24.95 every month until the service is cancelled.

http://www.peoplefinders.com/phone/?phone=8007716013

8/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I completed a search for a phone number on 4/29/15 for a charge of $9.95. Up to checkout I thought the charge would be $1.95. Still needing the information I proceeded with the $9.95 charge. This amount has been paid my by credit card company. On 6/29/15 I received my credit card statement and had a $29.95 charge on 5/29/15 from the company. I contacted the company that day and was told it was for an on-going membership and that I would also be charged an additional $29.95 on 6/29/15. The earliest they would cancel the membership was on 7/29/15. On 4/29/15, when I utilized their company I had NO idea that I had signed up for a membership as I only needed their services the one time. I have no contract, emails, etc. that show I signed up for a $29.95 per month membership.

Desired Settlement: Cancel the 2 charges of $29.95 each for a total credit for $59.90.

Business Response: At the time of purchase on 4/28/2015 you affirmatively selected to enroll in our Monthly Background Check Membership. The first month is discounted at $9.95 and renews at $29.95. feel free to review the Terms of Use on PeopleFinders.com for our refund and other policies. We have found that you have already contacted your bank or Credit Card Company regarding these charges; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because: The receipt provided by peoplefinders.com (attached) did not show or inform me that I had committed to an on-going agreement for $29.95 per month. I was never provided an agreement that I executed. What they mentioned must have been buried in their fine print.

Yes, I have instructed my credit card company to dispute these charges, but that has no bearing on this complaint. Why would it take Peoplefinders.com several billing cycles as you mentioned in your response, to resolve this minor issue. There should be no delay in resolving this complaint.

Thank You.  

Business Response: We feel we have already explained the $9.95 product. Again, we are unable to process a refund for a charge that has already been disputed with your card company. You will now need to follow their policies and procedures regarding these charges.  

Consumer Response: I am rejecting this response because: Their response does not answer the complaint, how my credit card company responses has nothing to do with them responding to my complaint. They need to provide written documentation that I committed to an on-going charge of $29.95 per month. They have not provided that information, only quoting their terms of use policy. They need to provide proof that I accepted these charges. Thank you. 

Business Response: Screenshots of the product this customer purchased on 8/5/2015 are attached.

8/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company started charging me for services I never requested since May 15 2015. When I first found out it was the last week of June. I contacted my Credit company (******* ***) and told them I had fraudulent charges in my account from PeopleFinders. At that point ******* *** credited my account. About 3 weeks later (mid July) I noticed more charges from peoplefinders, I called ******* *** and was told that since May 15, 2015 I had been charged with small amounts first then started charging me $24.95 and $24.99which I disputed because I never used this website to find people.I contacted peoplefinders and they refused to talk to me telling me they closed the account and I did not owed them nothing and that it was my credit card the one who was taking my money. When I contacted ******* *** again, I was told people finders is still stating I owe them $49.98.I am very upset about all this issue. This company, People finders seem like a shifty company because they keep saying I owe them for services I never requested.

Desired Settlement: These people finders need to stop harassing me stating I owe them money for services I never asked for.

Business Response: At the time of purchase on 5/15/2015, instead of selecting the regular priced report on PeopleFinders.com ($1.95) you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Instead of initially contacting us you have already disputed them with your card company. Due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. At this point your financial institution has reviewed the charges for validity and found them to be valid. As you chose to dispute the charges with your card company, you will need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because: it is completely untrue. I never contacted this company whatsoever to request their services. I have no idea how they claim I did. If they took my money without making sure first it was me who was requesting their services, it is not my fault, therefore is not responsibility.
I am outraged at their response that I accepted these charges.
I would like them to give me a written statement where it shows how many times I used their website during those 2 months. If I accepted to pay them $24.99 a month, surely I used their website, I would be stupid to pay them money and not take advantage of their services.
They are liars and scammers.

**** *******

Business Response: We have already addressed these concerns. The membership provided access to the service as it was explained on the previous response. The membership will continue to renew until it is cancelled. Again, the charges have already been disputed with the customer's credit card company and cannot be refunded.

Consumer Response: I am rejecting this response because: I have no option but to forward this to the California Attorney General

8/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I logged in to PeopleFinders.com to do a reverse phone number lookup. According to their website, the cost for a single search is $0.95. The website was unable to locate any information so I received an email from them stating that I would not be charged because they could not locate any information. When I received my credit card bill, I was charged not only the $0.95, but also a monthly membership fee of $24.95 which would have continued monthly if I had not checked my credit card bill. When I called PeopleFinders about the charges, I was informed that I was set up on an auto membership because I requested a one time search and was charged the single search charge because I received the report I requested. There was a PDF document online but it did not contain any information. I have filed a dispute with my credit card company but would warn anyone to be careful when using the services of this company because they were very deceitful in my transaction with them.

Desired Settlement: I do not know if anyone else has had a similar experience with this company but I am filing a complaint so people will be cautious in dealing with them.

Business Response: At the time of purchase on 6/12/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.  You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

8/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: the product that i paid for was poor. i did not receive what i was told i would. I called as soon as they opened the next day and was told they could not refund my money and that i was going to be charged to cancel my supscribtion

Desired Settlement: I would like all my money refunded i called as soon as they oppened and told them i was unhappy

Consumer Response:

Hello my name is **** ****** i filed a complaint on Friday August 14, 2015
Would like to as add that Peoplefinder.com told me they were going to waive the 2.95 cancellation fee. I was charged the 2.95. My biggest problem with them is that fact that i have no way of knowing what im getting.  I trusted that they were a Honest company when i called 8-10 after opening an account that was the soonest i could call because thats when they opened. I really would like to just help other people from getting ripped off because they are just not an HONEST company.

Business Response: As stated on the description of the Background Report + Trial product you selected , if cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $29.95 per month for the membership. Your original purchase of $19.95 is not affected by cancelling the trial. We received your cancellation over the phone on 8/14/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. Again, the cancellation does not negate your initial purchase of $19.95 for the Background Report.

As a one-time courtesy, the $2.95 fee was waved per your request over the phone on 8/14/2015. Please allow 3-5 business days for this to process back to your credit card.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: on peoplefinders.com home page there is no mention of refund or that a refund is not available.   I thank you for the $2.95 refund but I would like a total refund just like any other company in this country would do if a costumer was unhappy with there purchase. 

8/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders did an unauthorized debit after receiving my account information for a $.95 purchase. They indicate they gave themselves premission to debit my account in their "agreement" AND that I should have cancelled the initial transaction. My initial transaction was "changed" by them, from a $.95 cent transaction to a $3.95 transaction(that they said I should have cancelled on the website) then changed to a plan with a monthly transaction charge of $24.95. I paid for and used the $.95 purchase. I used the initial purchase...why would I need to cancel it? And there is in their agreement, a $2.95 cancellation fee. (?) Peoplefinder representatives indicate that "it's in our agreement so we can do it." And this is my major complaint. 1. Consumers extend a high degree of trust to merchants to protect the card information that is given to them. 2. Consumers want to be able to "authorize" purchases without the DANGER of "unauthorized" purchases. 3. If consumers don't have that, they will not purchase anything on-line. That is a detriment to all businesses seeking to do honest transactions on-line. ALL businesses and consumers need to be protected from those businesses who give themselves authoriztion to our accounts and refuse to fairly address the transactions through their customer service representatives. This company has HUNDREDS of compliants on the "Peoplefinders Review.com" website. This makes me wonder how the BBB is giving them a B+ rating. So many people have compliants I wonder if you can give me information on a class-action suit. This company has failed to disclose their terms and policies on their pricing page. They have omitted a material condition on their pricing schedule. This is a gross violation of acceptable and custom business standards into deceptive advertising.

Desired Settlement: Peoplefinders needs to reimburse me for damages incurred by the unauthorized use of my credit card. They need to fix their business model by addressing the deficences in their business practices to reduce the compliants against them. Be honest and fair in their business dealings. Change their pricing pages to reflect what they offer, prices, etc. NO "ordering a one-time use for $.95 and being billed for a monthly who-knows-what! Address other 100's of compliants...punative damages? no more room!

Business Response:

We have reviewed our files and our records show that an order for a search was conducted by this customer on 7/5/2015. At that time they had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($3.95). The membership option was affirmatively selected by them on 7/5/2015. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire section, directly below the total, outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete. If their intention was not to sign up for membership then they in fact selected the wrong product.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership our customer service was available to take the cancellation at any time. They failed to contact us to cancel until a phone call to a representative on 7/13/2015, eight days after the three day trial into the membership was initiated. The charge of $24.95 is non-refundable per the Terms this customer agreed to upon purchase. In conclusion, this customer is responsible for the initial trial cost of $0.95 and one membership fee of $24.95, the account is closed and there will be no further automatic billing.

Consumer Response:

I reject the response from Peoplefinders because:

They never addressed their unethical and unauthorized debit to my account, or their misleading and hidden “membership” charges, or their “bait” (with a $.95”one time search” that is not available except being) “switched” (to a three day trail that becomes a monthly charge if NOT CANCELLED) ALL of which are not disclosed on the pricing page.

In their response, peoplefinder.com indicated, that I had two choices:

1.)    “to accept a special discount price available with a monthly membership for $.95 (No mention of a monthly charge of $24.95 again)

2.)    ..OR the full price for a search without member ship for $3.95”

They said in their response that I selected the $.95 option. I am faxing a copy of my order form/pricing page with a $.95 charge. There is NO membership information after the total, as the response indicated there was.

My pricing page does NOT indicated any information about a “membership” Or about additional pending monthly charges after seven days or my obligation to cancel a membership within three days of mu one-time purchase(?) Hundreds of customers have complained of the same hidden charges senerio.

 Finally, I quote ”Miss Manners” (****** ******) in an interview for Smithsonian Magazine July-August 2011. In response to the questions: What etiquette breach do you most dislike? She said “the major etiquette problem in America…is blatant greet. It’s people who are scheming to get money and possessions from other people, and who believe that they are entitled to do so. The ancient practices of …(civility) are being undermined by this rampant greed.”

I add my complaint to hundreds of others regarding peoplefinders.com (especially the hundreds of similar complaints on”peoplefinders.pissedconsumers.com”).

Again, to resolve this complaint, peoplefinder.com needs to reimburse me (and others) for damages incurred by their unauthorized use of credit cards. They need to FIX their business model. They need to address the deficiencies in their business practices to reduce the complaints against them. They need to have a customer service department that is responsive to correcting the complaints against them. They need to MORE clearly and conspicuously correct their pricing page; They need to stop deceptive on-line marketing and “baiting”

And finally, stop being a apart of the major etiquette problem in America today! 

Business Response: We feel we have already addressed these concerns. Please review the attached screenshots of your 7/5/2015 purchase of $0.95 (also available for your review at any time on PeopleFinders.com) of the product they selected. Note that, as we have already explained, users may choose the report one-time only for $3.95. The $0.95 product explains the $24.95 automatic billing on the initial product selection page and again on the purchase page. Additionally, please note that our you are contacting PeopleFinders.com and not PeopleFinder.com.

8/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In August of 2012, I went to the website PeopleFinders.com and performed a search for a particular individual, who had not been paying his child support for my granddaughter. When I came to the point of choosing a ONE TIME search charge or the 7 DAY TRIAL, I chose the ONE TIME search and declined the membership. Unfortunately, I had not looked over my credit card statements until just a few days ago, when I kept finding a charge for $24.99 each month for several years (since 2012). When I investigated into it, I found it was PeopleFinders charging me for a membership...THAT I DID NOT AGREE TO JOIN. In 3 years, I had done 3 searches. Why would I join a membership indefinitely to do THREE SEARCHES? When I called them on July 28, 2015, they refused to send me a copy of the contract I supposedly signed electronically, stating it was a "self-serve" site. They refuse to deal with my problem at all.

Desired Settlement: I would like a refund of $899.64, which they took from my credit cards without my authorization.

Business Response: The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer.
PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood
This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. Per your online request on 7/22/2015, and as a onetime courtesy, have refunded one charge of $24.99 for the most current month of membership. There are no further refunds available.

8/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hi! I used peoplefinder.com to search for a person using a phone number and the location was Texas. I choose the lowest price they had of $0,95 and at the moment of paying, an additional $0,50 were charged. A CATCHY advertisement for $0,95 offered to give me my report immediately through email. All I got was an email saying that they number is from Texas, which I already knew.I used my credit card to pay for this and I NEVER saw or READ anywhere that I was signing up for a membership of $24,95, Are you kidding me? and that I had 4 days to cancel it! I just found the charges in my credit card today and called their number displayed in my bank account as follows: CFK*PEOPLEFINDERS - CA ($24.95) I had the most rude young girl on the phone and she impatiently cross talk asking me to spell my email address because she couldn't find it. At the end, she hang up on me and wished me a good day. I called again they answered and hang up several times, until finally they have to answer. Evidently, the person who answered was informed of me and begin to give me an attitude as well, as I begin to complain about their service and how DECEIVING was their ADVERTISEMENT and the UNFAIR charges on my credit card she said that she will cancel my membership (Membership that I NEVER bough voluntarily). She argued that it was disclosed.I NEVER saw any disclosure anywhere!At the end, I paid for a service I did not received. The large charges were made in August 6. Since I canceled, I will not have any access to the account ( account that I didn't know I have!!) and at the end of this awful deceiving transaction I have been charged total of $26,40 and got NOTHING in return. No name, address or specific location!In my job, we're looking for this person because of scam charges of $1600 in a stolen credit card and the shipment that we supposed to do was to Africa. The fraudulent activity took place @3:49AM and that was our red flag but Peoplefinder.com didn't deliver trusted services! I got robbed!

Desired Settlement: I would like to have a TOTAL REFUND of the charges in my credit card for the total amount of $26,40 due to a DECEIVING ADVERTISEMENT AND PUBLIC TRUST, LACK OF DELIVERING INFORMATION REPORT and REALLY BAD CUSTOMER SERVICE. I have been robbed by Peoplefinder.com and I have faith in you guys to stop this kind of business for ripping people off! Pls get back to me as your earliest convenience to discuss this matter by making contact through email. Thank you!

Business Response: At the time of purchase on 8/2/2015 instead of selecting one normal price report ($1.95) you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. The automatic renewal is disclosed clearly, directly below the dollar amount, on the initial order selection page and the checkout page.

This membership allows you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. The charge is non-refundable per the Terms you agreed to. Feel free to review the screenshots that were emailed to the email per your request over the phone on 8/8/2015 $0.95 product on PeopleFinders.com.

Consumer Response: I am rejecting this response because:

If I would it known the terms that you are disclosing at the time of using the service, I would accept the responsibility of the charges. This business setting allows the public to be DECEIVED with the low fees that are integrated into flashy colors overriding any other terms. In marketing terms, this is consider FALSE AND DECEIVING MARKETING STRATEGIES and I will not fall for this voluntarily. I am 100% confident that this company is making millions of dollars over this FALSE ADVERTISEMENT and I am a consumer and as a CONSUMER I have the right to accept or reject the charges that you've IMPOSED in my credit card without my authorization.

The business etiquette and attitude of the employees when dealing with consumers complaints are really bad. The arrogant attitude, the cross talking and talking down on me was extremely unprofessional, not to mention the CARELESS attitude towards me.
This company is providing a WRONG customer service and image while making money from consumers that did not understand their business deal as in my case, and I should not pay for a service that I don't even used and I never received ANY information in return. So far, I can only say that this business is a scam business with a very bad customer service and reputation. Even a retail store would be more understanding of their faults than your current attitude towards my particular case.

I will not accept the charges in my credit card.

****** *********


8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up with peoplefinders for a 3 day trail was suppose to be charged .95 I went on to the site try ed to pull up several names and all the info was out dated and not one right phone number from a long list of numbers either it's not in order or wrong number.So I called the same day and cancelled but yet i was charged 2.95 plus /95 I would like a refund but they said no.. Please help ********

Desired Settlement: They said I could not have a refund.

Business Response: We have reviewed your account and found that on 7/30/2015 instead of purchasing a single People Search Report at $1.95 you chose to recieve a People Search Report at a discounted price of $0.95. The reason this product is discounted is because it comes with a three day trial membership. If cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $24.95 per month for the membership. We received your cancellation over the phone on 7/30/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. The cancellation does not negate your initial purchase of $0.95 for the People Search Report.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: your company did not and can not give me the correct info I looked up 3 people and got nowhere with your info and it should be made clearly that you will be charged. I think your company should be looked at by the authorities and or shut down and you all should  be ashamed, i have since then looked at your reviews and I'm not the only one that feels this way.. You have  info yes  the wrong out dated info it's just a rip off I have contacted my bank to dispute the 2.95 charge I feel you need to give me my money back......

8/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: on 7/20/15 i ordered your services to look at my own personal files and your service/product said i could try service/product for a 3 day trial for only $2.95. When i called ************** to cancel service/product on 7/20/15, i spoke with a female who would not spell her name to me. She said I would have to pay $19.95. i told her i would like to speak with supervisor. she quickly sent my phone call to supervisor's phone message machine. i was not able to leave message because it never beep to start message. so i called the number again. got same female. now she said i would pay for $19.95 plus $2.95!!! i asked her to please transfer me to supervisor's message machine. she said she would do it again - a second time. she was very rude and unprofessional. got supervisor's machine. again no beep to start message. hung up on me. called a third time and spoke with wan/agent. verified with him that i did have to pay 19.95 plus 2.95. wan directed me to supervisor's machine and i just left a message after the lady stop talking on phone. Your product/service says I will NOT have to pay 19.95 IF I CANCEL WITHIN 3 DAYS. I should be paying 2.95 and not 2.95 and 19.95. your product/service is VERY DECEPTIVE AND AN OUTRIGHT LIE. I WANT A REFUND OF 19.95 AND PAY THE TRIAL PERIOD OF 2.95 ONLY.

Desired Settlement: I WANT A REFUND OF 19.95 AND PAY THE TRIAL PERIOD OF 2.95 ONLY.

Business Response: We have reviewed your account and found that on 7/20/2015 instead of purchasing a single Background Report at $39.95 you chose to receive a Background Report at a discounted price of $19.95. The reason this product is discounted is because it comes with a three day trial membership. As stated, if cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $29.95 per month for the membership. Your original purchase of $19.95 is not affected. We received your cancellation over the phone on 7/20/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. Again, the cancellation does not negate your initial purchase of $19.95 for the Background Report.

Consumer Response: I am rejecting this response because:  your product clearly indicates a trial period of 2.95 without having to pay a whole month.  with your reasoning everybody would have no choice of a trial period.  you are completely deceiving the consumer in sucking them in to paying what they did not want in the first place.  my experience with you has left a bad taste in my mouth as you are clearly deceitful.  that is the only word that comes to mind.  i will not be trying trials of new services and/or products because of you.  when another company offers a trial that is what it means - TRIAL.  Not a whole month and cancel within 3 days.  I am not satisfied and want to make a negative complaint with BBB.  i would recommend BBB to go to your website but you probably already changed the wording of it.  If you had been more clearly about your service you would not be wasting my time and vice versa.

8/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders is intentionally trying to confuse people with their advertising and billing policies. I signed up for their service which costed $19.99 per month but they said that if I canceled within the first 3 days, I would only be charged a $2.95 cancellation fee. I canceled on the first day (they service was worthless, did not provide the information they claimed they would) but I ended up being charged $19.99 + $2.95. When I called the company, they said I should go back and read the website more carefully. This company is dishonest, using false and misleading advertising and taking advantage of people. I look forward to the reading about the lawsuit in the newspaper when either the government or someone else sues them.

Desired Settlement: Full refund and a stop to dishonest advertising and billing practices.

Business Response: We have reviewed your account and found that on 7/18/2015 instead of purchasing a single Background Report at $39.95 you chose to receive a Background Report at a discounted price of $19.95. The reason this product is discounted is because it comes with a three day trial membership. If cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $29.95 per month for the membership. Your original purchase of $19.95 is not affected. We received your cancellation online on 7/18/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. Again, the cancellation does not negate your initial purchase of $19.95 for the Background Report. 

Consumer Response: I am rejecting this response because:

Your policies are intentionally misleading. You know people will be confused and you plan that they will not fight back. I talked with my credit card company and they said they get complaints about your business all the time. Face it, you are scamming people. 

8/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I selected a choice to pay a one time charge of $1.95 for contact information on ***** ********. I received the report, but 3 days later was charged another $24.95. When I called to ask why the charge, a rude customer service agent said it was in the terms on the website that the 4th day I would be charged a $24.95 for a membership fee. Those terms were not clear on the website, only the on-time charge of $1.95 was what I signed up for.

Desired Settlement: I want the $24.95 refunded to my account, after which I never want to hear from PeopleFinders.com ever again.

Business Response: Directly after your checkout on 7/20/2015, you were presented with a full-page offer for a three day trial to our membership. Our records show you affirmatively selected to sign up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request here, and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

7/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I read the other complaints here and on other websites and like many others I have been duped into getting hit with recurring charges by these fraudsters. Unfortunately I didn't catch it for several months and when I called them they refused to reverse the charges. I may have missed some fine print, but I did not intentionally agree to recurring charges nor did I use the service beyond the initial report which itself was useless.

Desired Settlement: I of course want the entire $174.65 amount refunded.

Business Response: At the time of purchase on 12/1/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request over the phone on 7/13/2015 we closed your account. As a onetime courtesy, we have granted two refunds for the most current two months of membership. There are no further courtesy refunds available.

Consumer Response: I am rejecting this response because of their clearly deceptive practices. Nothing less than a full refund will be acceptable.

7/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for the $1.95 trial on peoplefinders.com. After trying the service and realizing it was not as detailed as I thought it was going to be I could not find a way to cancel my membership online so I called their customer service number to cancel. I talked to the representative and she claimed to cancel my membership. However, they didn't. I have no noticed, but I have been charged 24.95 every month since September 2014. I filed a dispute with my credit card company but peoplefinders replied with a copy of my information authorizing them to charge me. They have my information and authorization because they billed my account for the trial. When I spoke to the representative she told me over the phone that she cancelled my membership, but apparently she did not. I have filed another dispute with my credit card company to try to resolve the issue.

Desired Settlement: Refund of the unused months. I completely forgot about the service after I called to cancel and didn't notice the charges on my statement until now.

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. 

We have no record of our Customer Care department ever receiving a contact from you regarding this account. Your account was closed as of 6/30/2015 when your card company contacted us regarding the charges.

We have found that you have in fact already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

7/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a one time background report that had little to none information on it and it was not accurate. I found more information than the report in vital records on my own that totally rendered the report they generated inaccurate and out of date. Regardless they claim they are not responsible for the accuracy or if the information is outdated or not. At that they said if you have concerns or are displeased with any of the service they would provide another free search. Well, they did not offer a second report per their courtesy statement. Not that I would want a courtesy one anyhow as they don't have the integrity to retrieve appropriate report data or convey accuracy or get new information. I was informed upon my search that I would receive a copy of the report via email, but it did not come and then they wanted to charge me more once the report was generated online to send it via email. Their data is skimpy and invalid and they charge you for that knowingly or they would not need a disclaimer that states they are not responsible for their terrible "data." I think it is a scam for them to have a weak background check with insufficient data and not provide a good service, then to top that they advertise they will include a report via email then ask you for more money to email it after they generate the report. It is a miss advertisement to say it is reliable and dependable information as it is opposite of that. They charge you a lot of money for terrible reports. It is a shame and they should get the right people to update and validate their data appropriately to charge such prices to the public. I am also offended that they did not even have courtesy to offer a second search. THey should not advertise something they do not do.

Desired Settlement: I would like either a refund and/or the truth be publicized about how this company operates. I will not have a problem to write another complaint or review via public media if this is not resolved.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to provide the exchange search that was offered to you on 7/17/2015. The courtesy search will remain on your account until it is used. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:

I appreciate that the company is now providing consideration of offering another search after the fact; however I believe they are not representing what they advertise.  I would not want another bad report in exchange for the first bad report and they should have offered that right away upon my initial complaint to them and been kinder with respect to their customer service.  

People Finders  advertise "quality, reliable, thorough, and most used" with respect to their reports, which is misleading and clearly mis-advertised.  They advertise for a service, but then trump with policy knowing their data is not reliable, not updated, not thorough, not accurate.  Are they selling what they advertise or are they selling policy?  Isn't that a deceptive trade?    
 
What I have experienced is that they are not selling a service rather they are selling a policy that unfortunately tricks the public out of money for supposed thorough, quality, reliable reports etc.  

If they are the "most used" a refund to one person, me, would be a drop in the bucket.  I cannot believe they are so stubborn for a "drop in the bucket" and waste so much time and energy. Unless now they worry that all the drops are going to add up... which they should. You would hope they would do the right thing.  

I will not use their site and will continue to advise the public through consumer reviews, public media, word of mouth, etc. to not utilize their "services" or information until they have more accurate and updated data from their "sources."  If there has been approximately 250+ complaints on the BBB record let alone various consumer reports outside of BBB from people about PeopleFinders who tried their service, that is far too many and should say enough.  I unfortunately have added to that list.  In regards to "most used" perhaps it should read "most tricked."  Shame on me for trusting in their advertised service. 

Thank you and I wish to no longer entertain discussion.  


7/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: There are several problems here, I will focus on 2. First on the peoplefinders.com website, I enter a query, such as telephone number, to look up information regarding the owner. When I entered the query, the site tells me "yes" we do in fact have the owner's name that you are looking for, but you must first pay or sign up for membership.When I sign up and pay the money, I get a report that says that they do not have the owner information. They took payment for information that they claimed to have and in fact did not have the information. No refund.Second, after the report failed, I clicked through the cancellation process, thinking I have cancelled the account. 7 days later, I was billed for the full membership. I contacted the support and clicked through the cancellation process again, yet, my membership still showed active. I clicked through a third time and this time it takes me to a cancellation form to fill out. This time it did cancel my membership, but in total it cost me more $.95 for the misinformation and $19.99 for the membership that did not cancel.The support team of this provider is very quick to respond but completely uninterested in correcting the problem.

Desired Settlement: I would like a refund, and I would suggest that the operator review their data set and cancellation process. Either the cancellation process does not work 100% of the time, or the cancellation buttons are designed to confuse and fool a user into not properly cancelling until completion.

Consumer Response: Hello. Shortly after having sent the complaint to you, the company moved forward with a full refund.  I wish to modify this and add their resolution action.

7/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People finders are deceptive with their auto charging practice. The site deliberately makes it difficult to locate the canceling portion so they can continue to charge your bank each month. I was charged for 2 months at $24.95/per month. The customer service rep was not helpful and offered no refund.

Desired Settlement: refund for 2 months

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your written request and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account is now completely closed.

7/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for people finders.com **** * ****** *********** ** ***** so this is the address on the website, but when I went to file a complaint it didn't show up. My complaint is that I signed up only due to they offered a 3 day trial on free report and if cancelled in three days they would ONLY bill $ 2.95 cent, but this was deceptive because they billed me almost $ 20.00 for a report with erroneous information in it that I wasn't able to use, for myself. I complained immediately the next day and left a message with the Supervisor line, and it's been three days but still not a call back. I complained but they refuse to return my money on my credit card. Please investigate this fraudulent service. The charge would have been fine, if I had been aware but they make it seem as though you can try service on 3 day trial and cancel and only be billed for $ 2.95, but it's misleading because they bill you for a report with many errors the information is completely unreliable and its a SCAM.

Desired Settlement: Call from supervisor and refund only to be billed the $ 2.95 as stated.

Business Response: We have reviewed your account and found that on 6/29/2015 instead of purchasing a single Background Report at $39.95 you chose to recieve a Background Report at a discounted price of $19.95. The reason this product is discounted is because it comes with a three day trial membership. As stated, if cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew it would have renewed at $29.95 per month for the membership. Your original purchase of $19.95 is not affected. We received your cancellation oover the phone on 6/30/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. Again, the cancellationi does not negate your initial purchase of $19.95 for the Background Report. The charges are non-refundable per the Terms you agreed to on PeopleFinders.com.

Consumer Response: I am rejecting this response because: The terms weren't clearly explained at the beginning. The report has many errors and why am I paying for an incorrect report? 

7/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders uses misleading and malicious marketing tactics to surreptitiously dupe consumers. If you have the misfortune of needing to find a number on the internet and use the ************** website, you can, without realizing it, be tricked into subscribing to Peoplefinder. They make it extremely difficult to cancel the service. Their website obfuscates how to cancel their service and you cannot get anyone on the phone to cancel it. When I spoke to an individual at PeopleFinders, on my third attempt, and demanded a refund, they simple hung up on me. The refund is warranted because I never agreed to an automatic monthly renewal, but the customer representative simple told me to forget about it and hung up without even trying to get the relevant facts. At this point, I believe I have cancelled the subscription I did not authorize. It is illegal for companies to automatically renew monthly subscriptions without authorization. If it is not, it should be.

Desired Settlement: Peoplefinder must remit a check to me for $180 as a refund of subscription charges from January 1, 2015 through July 1, 2015.

Business Response: We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges. Tell us why here...

Consumer Response: I am rejecting this response because:The point is not about the refund. The point is about their deceptive business practice of automatically charging consumer charge cards.This practice is common on the Internet and should be stopped.

7/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this service, as a One time' One person search, I was charged on 6/11/15 two amounts;one being 47cts, the other 48 cts, It was stated, this was a ONE time charge, two days ago, I found a third pending charge in the amount of 24.95, I was angry; and abrupt with the Agent/ Sex phone worker, who, refused to reverse charge, stating I had gone past the cancel date, " there was no contract for a membership, not only did "She" hang up on me, She also Blked my number, I called again today, Informed People finder I contacted bank and opened an Unauthorized, charge case She let me get as far, that Agent?/ *** ******* CRIMINAL, and then I went off, called her a few colorful names, told that ******' I was contacting the BBB, and that I discovered you have fraud cases about this " Company?" She hung up again, But I got some good ones in! I want my money returned, I want this company not only investigated; but also Shut down, with a Police investigation. PeopleFinder.com **** * ** ********** ** ***** *************

Desired Settlement: I want my money returned, I want this company not only investigated; but also Shut down, with a Police investigation.

Business Response: First and foremost, we find the vulgar and disrespectful language this customer has used when interacting with our representatives via email, phone and on this complaint extremely inappropriate. We will not tolerate our representatives being treated in this manner and will not be responding to any further contact if the same tone is used.

The product this customer selected on 6/10/2015 was not a one-time only fee nor did it say this during checkout. If their intention was to order the report only with no membership attached they had, in fact, selected the wrong product. They are free to actaully review how the Report + Trial product is presented on the website. For their convenience, we have included the pre-purchase URL they viewed below.

********************************************************************************************************************************************************************************************************************************************************
The customer failed to cancel the three day trial they agreed to within the three day trial period. Therefore they were billed $24.95 for the membership on the fourth day. This was disclosed clearly and conspicuously on each page of checkout.

This customer informed the first representative they spoke with on 6/15/2015 that they had already contacted their credit card company and filed a dispute. When a charge is disputed a conditional refund is issued by the bank; therefore we cannot offer them a refund. Later, during a subsequent call, the customer revealed that the charge had actually not been disputed and that it was just a threat. Given this new information the representative agreed to refund the $24.95 membership fee as a one-time courtesy only.

In conclusion on 6/15/2015 we issued one refund of $24.95 as a courtesy, the customer is responsible for the initial trial cost of $0.95 and given the previous verbal and written abuse from customer their PeopleFinders.com account was completely closed as of today. We recommend the customer makes sure their credit card company is aware of the refund granted by us as if we do receive a dispute in the future we will negate our refund.

7/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Customer Service Please cancel any subscription you think I have with you. I did not authorize my credit card to be charged for this. I now have 2 mo of charges I did not authorize. Contact me at @rosediaz013@gmail.com to confirm this cancellation and a credit of $24.95x2 to my credit card.

Desired Settlement: Contact me ********************** to confirm this cancellation and a credit of $24.95x2 to my credit card.

Business Response: We were not able to find an account using the information you supplied. Please send us the e-mail you used to create your account at PeopleFinders.com.

Please call our Customer Care Team directly during the hours listed below at (800) 718-8997. 
 
Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

7/3/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I originally used the PeopleFinder service in 2013. Successfully, but as I did not need the service ongoing, I called to cancel the service in early 2014. Not only did they continue billing me, but they signed me up for an additional "Rewards" service, at an additional 24.99 per month.I would like to be refunded in full for the charges that were billed after January 2014. This is an unfair practice, or maybe just their clerical error. In either event, they did not follow my cancellation request.

Desired Settlement: Refund all fees charged after my cancellation telephone call in January 2014.

Business Response: At the time of purchase on 9/21/2013 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your online request on 6/14/2015 we closed your account and, as a onetime courtesy, we will grant one refund for the most current month of membership at $24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

The charge of $24.99 is for PeopleFinders Rewards program. This extra service is presented to you through a full-page offer directly after checkout on 9/21/2013. Our records show you affirmatively selected to enroll in this additional membership. This allowed you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day and for every month thereafter. As a onetime courtesy we have refunded one charge of $24.99 for the most current month of Membership. Please allow 2 to 5 business days for this credit to reflect.

We find no record of a cancellation prior to 6/14/2015 therefore there will be no further refunds on your account.

7/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SCAM!!! Hello: Normally I deal with a Company called "*******" for retreiving information. Upon having difficulty with thier website, I decided on another search source (Peoplefinders.com) to obtain information. After paying the fee for info, what I got was absolutely NOTHING! All the report showed was the number that I supplied, the location which I already knew by the area code on the number that once again, I supplied and that it was a cell phone which again, I already knew. Upon emailing them, they responded with "While we can not refund your money, we will offer you a free search". FREE SEARCH??!! Thier searches are absoulutely worthless and does me not a bit of good as a paying, already DUPED customer!! Upon calling them after receiving their slap in the face email, I was once again insulted by a rude customer service rep with a bad attitude! Upon explaining my qualm, she again informed me "no refund will be issued" and when I proceeded to inform her that "I normally used *******", she abruptly interuptedd and said "We are not ******". "We are Peoplefinders". Talk about adding insult to injury!! Man, a sure fire way for your company to fail is to provide poor customer service!! This company STEALS YOUR MONEY!!

Desired Settlement: This situation is clearly about about the lack of principles of this business. I am requesting a full refund and I wish for wide spread communication as to the fraudulent activity of Peoplefinders.com Thank you, ******

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:  THEY PROMISED MY ACCOUNT WOULD NOT BE CHARGED!!  SEE BELOW A COPY OF THIER EMAIL SENT TO MY EMAIL: 

Reverse Phone Report for ***** ******** ******** ************************* PEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, *******. You requested: ***** ******** We performed additional searches to locate the information you requested for ***** **** ** ************************* Jun 9 PeopleFinders


PEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, *******. You requested: ***** ******** We performed additional searches to locate the information you requested for ***** ********. We are sorry, but we were unable to find any records. Since we were unable to locate this record, you were not charged for this Reverse Phone Report. Another Way to Find PeopleRecords that go back up to 40 years!
Try our People Search Membership, which allows you to obtain available phone and address information for anyone you search on. You'll receive unlimited searches for the duration of your membership!

Business Response: Thank you for providing the email you received and this additional information about your report. We have issued a refund for $3.95 and $2.95. This amount will be shown on your credit card statement within five business days.

6/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used Peoplefinder.com services, and the advertised that if I canceled before 3 days, the charge would be 2.95. I don't have a 2.95 charge on my account but I have an account charge of 19.95. I sent 2 emails and called them twice. the best I could get was I owed them 2.95 + 19.95. I hope you can help me in this matter. I have kept the e-mails for record. i'm sure they kept the phone call, as I became angry during it.

Desired Settlement: pay me back the 19.95 and draw the 2.95 as advertised.

Business Response: We have reviewed your account and found that you purchased a Background Check Report at a discounted price of $19.95. The reason this is discounted is because it comes with a three day trial membership. If cancelled within three days you will be billed $2.95 for the trial. If allowed to renew you will be billed $29.95 for the membership. We received your cancellation via email on 6/4/2015 therefore you were billed $2.95 for the trial on the fourth day. This does not negate your initial purchase of $19.95 for the Background Check Report. The charges are non-refundable per the Terms you agreed to on PeopleFinders.com

6/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This site is fraudulently deceptive by tricking people into being billed $19.95 for a so called extensive report. I was tricked into thinking it would be only $2.95 if I canceled within 3 days. I canceled within 3 days (only ordered one report) but was charged $2.95 plus $19.95 and $.50 for the report. The generic report given did not show a restraining order that I learned about later.

Desired Settlement: Would like $19.95 refunded.

Business Response: We have reviewed your account and found that on 5/7/2015 instead of purchasing a single Background Report at $39.95 you chose to recieve a Background Report at a discounted price of $19.95. The reason this product is discounted is because it comes with a three day trial membership. If cancelled within three days you will be billed $2.95 for the trial. If the trial is allowed to renew you would be billed $29.95 for the membership. We received your cancellation online on 5/7/2015, within the three day trial period, therefore you were billed $2.95 for the trial on the fourth day. This does not negate your initial purchase of $19.95 for the Background Check Report. The charges are non-refundable per the Terms you agreed to on PeopleFinders.com.

Consumer Response: I am rejecting this response because:  The wording is very misleading.  It is a sham!!

6/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Did 3 day trial , emailed the to cancel and they kept charging my card, highest person to speak to is a supervisor there are no managers I was told, and the wouldn't give the corporate office information, seems like a scam and I'm worried because they have my bank information.

Desired Settlement: Refund me all the money except what I agreed on a 3 day trial

Business Response: At the time of purchase on 1/29/2015 you affirmitively selected to enroll in a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore as stated on the site, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your request over the phone on 6/9/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership ($24.95). Please allow 2-5 business days for the refund to process back into your credit or debit card. The remaining charges are non-refundable per the Terms you agreed to. Our contact information, including our address, can be found on the website at PeopleFinders.com/contact.

As you initially requested on 6/9/2015 your PeopleFinders.com account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because: I did call to cancel , they need to figure it out, I did call within the 3 day trial. Weather they find the information or not it isn't my fault I called and canceled and I wand to be refunded this is not fair and shouldn't be allowed.

6/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: signed up for a 3 days trail cause they said they found the owner of the phone # i gave them but when i gave them my credit card they could'nt provide any information on the phone# and who it belongs to so i cancanled my acct, but they won't refund my 0.95 cents so i think its just a rip off that they do to there customers.

Desired Settlement: want my $0.95 back

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: I didn't get what I paid for so i deserve a refund.

6/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled my peoplefinders account in april of 2014 as evidenced by my last login on 4/11/2014. There is a link to cancel and I cancelled at that time. I noticed that they have been billing me monthly for this service that i've authorized or gotten value out of and called immediately. the woman who answered the phone asked if id received a confirmation number and i said no. she said that it wasn't their fault i didn't check my bank statement. she said she saw a cancellation for today. But again, today, i did not receive a confirmation number of any kind. this company is a scam and needs to be shut down.

Desired Settlement: Refunded money going back to 4/11/2014

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your initial request over the phone on 6/5/2015 the automatic renewal of your membership was cancelled.

We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because:  I in fact did cancel.  Per the bank, the charges fraudulently started up after a period of some months of not being charged.  The rude person i spoke with asked for a confirmation number.  even after i cancelled a second time i did not receive a confirmation number.  Ipso facto, this company sets the customer up for theft.  this "business" needs to be shut down due to unethical and fraudulent practices as well as theft.

6/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Website provides inaccurate and inadequate information as well as charge credit cards unknowingly. Customer service is rude and not helpful at all starting from email to Supervisor ***** at direct number ************. SCAM

Desired Settlement: Refund my charge

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. As our representatives and supervisor advised you we are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. The proper contact phone number for PeopleFinders.com is (**** ******** and not the number you provided.

6/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a search for a phone number for $.99 and the search did not reveal anything.So I called the company.I could not hear the person speaking so I asked them to speak louder and they said they could not and when I asked why they just said they could not.So I explained my problem and they said there was nothing they could do.Then they hung up on me!I called back and I think I may have reached the same person because the voice was familiar and the connection was as well. I told them I had been disconnected and I would like to speak with a supervisor.They said no one was available.I asked when someone would be available and they did not know.I think this person and company are not listening to their customers concerns. The person I spoke with couldn't care less when I said I would be contacting the BBB.The service failed to provide me with what I bought and the customer service agent could not take are of my needs.I want my $.99 back.This may seem silly but this company needs to be reported for extremely poor customer service and not providing what they said they could.

Desired Settlement: $.99 and an apology for poor customer service and an honest pledge that they will improve customer service training

Business Response: We were not able to find an account using the information you supplied. Additionally, we searched through our phone system using the two phone numbers you provided in order to review the phone calls you referred to and found that they have not called into our call center. If you believe you are contacting the correct company please provide the e-mail you used to create your account on PeopleFinders.com or provide any additional phone numbers you may have called from.

6/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The public needs to be aware that PeopleFinders.com pulls a "bait and switch" deal to get the public's money. I did a reverse search on a phone number that called me, as it was a potential seller on ********** and before I went to meet the caller, I wanted to see if it was legitimate. Peoplefinders site said they had the information I requested, but after I gave my credit card information for the .95 fee , suddenly the site changed to the information was not available, so even though it was .95 it is now a matter of principle and I would like my money refunded. When I called Peoplefinders, they said the money is not refundable, so as I and many others I've spoken to about this, Peoplefinders are thieves and should be shut down.

Desired Settlement: refund my .95

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: bait and switch. The merchant claimed to definitively have the information strictly to get the payment. Once the merchant got payment, suddenly they claim they are being "paid to do a search." They need to inform the public BEFORE the public submits payment, they are doing the search- not get payment by claiming to have information. This is fraud. I am going to contact an attorney to see about a class action law suit. The site is set up so that you do an initial search yourself submitting name and reverse phone information and peoplefinders.com will say whether or not they have the information requested. In this particular case, they indicated the information requested would be given once payment is made. SPECIFICALLY STATED: WE HAVE THE INFORMATION YOU REQUESTED. I then made payment. They then said, " We do not have the information you requested". This is a no-brainer bait and switch. Based on this, I want my refund, and this site needs to be shut down for FRAUD.

6/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 5/28/15 I agreed to pay $.99 to obtain a phone number for an individual. This amount was debited from my checking account. On 6/1/15 I was checking my account and saw that Peoplefinders debited an additional $24.95 on 5/31/15. I called as soon as I saw this to tell them that I never authorized such a charge and never received any goods in return for that payment and to please credit my account. They refused. Their service is a scam to try to extort monies from people who sign up to receive a minimal service for $.99 and then 3 days later debit additional monies. I am sure they prey on people who do not check their accounts on a consistent basis. Please also note that the service I did receive for $.99 was totally inaccurate.

Desired Settlement: $24.95 to be credited to my account for their fraudulent practices.

Business Response: At the time of purchase on 5/27/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Monthly Membership.
This membership grants you unlimited:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
Your cancellation was received after the 3 day trial had ended. We have removed the auto-renewal for this membership and you will not be billed going forward. The charge of $24.95 is non-refundable. Your membership will expire automatically and you may utilize the service by logging into your account.

Consumer Response: I am rejecting this response because: My original payment of $.99 was to obtain a phone #.  I was given 3 phone #s which were actually wrong #s.  I did not agree to any further service from PeopleFinders.  There may have been some very small print somewhere that I totally inadvertently checked.  This is a company's way of scamming people who do not realize that they are agreeing to a service they do not want.  If they were an upstanding company, they would have that service in large, bolded print.  But because they are not a reputable company, THEY DO NOT and I am sure people are scammed all the time by this.  I REJECT their claims.

6/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went into the website to find information about a person that works with A/C and who's number (the one I had) was disconnected. When I completed the transaction the system gave me a message saying the transaction was not approved so I re-entered again with the same results. I did enter another card information and this time the transaction went through. The information I received was inaccurate so I never was able to contact the person I was looking for.When I saw the charges have been processed 3 times in both cards I called and the lady told me she would send me an e-mail with the cancellation. The next week I was charged again for a full month and when I called the lady told me they did not have record of cancellation and I realized the charge had been processed with 2 different companies. Peoplefinders 800-718-8997 and CHKMATE INSTANTCHECKMA 866 4905980, the person at peoplefinders said she did not have record of cancellation and I never received the e-mail with the cancellation from Chckmate.Just today after the aggravation and the bad manners of the agent at Peoplefinders I received the cancellation e-mail after I paid $26.00 to get no information. I agreed to pay $1.00 and that was it, even when I did not find accurate information.

Desired Settlement: Reimbursement of the $25.90 that I was charged. I did not received the information I requested plus their system told me twice the transaction have not been approved so I did not have any reason to request cancellation twice specially because I called for cancellation on both charges not knowing there were 2 different sites. Their own system transfered me to the other website. There are 4 charges one for $0.47 another for $0.48 and $24.95 in one card, and $1.00 in my other card.

Business Response: At the time of purchase on 5/14/2015 our records do show two failed charges to a ****** ****, then a success full order was placed on a **** **** where you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day. Per your initial request to our company over the phone on 5/18/2015 we cancelled the automatic renewal of your membership. The charge of $24.95 is non-refundable per the Terms you agreed to.

6/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On May 19th 2015, I placed a called to "customer care" department to advise that they were taking money out of my debit account without my knowledge. The 1st rude young girl stated that a request was made with their company on May 13th, I advise I am unaware, nor authorized this transaction. She basically called me a liar, advised her need to have resolved, she asked for my credit card # over the phone, advised would not give out since I had not the 1st time, she called me rude and transferred me to a supervisors voice mail. I called back got the 2nd rude young girl, same conversation transpired, no assistance nor offer to resolve, asked to speak with supervisor then transfer to a voicemail. I called back got the 3rd rude young girl, same conversation except she whispers in the phone 'Have a fabulous day' and acts like she hung up but was still on the line(playing games), I stayed on line with the silence until a "manager" named ******** id#***** came on line, her 1st words were "you listen to me" when I would try and answer her questions she would interrupt me and attack me on a personal level. ******** never stated she would take care of the problem, nor refund any of my money that was taken by these people-unauthorized. In fact she told me that all calls are recorded and calls like these are what they train their "customer service" people with in how to deal with "difficult" customer. She stated that she did not care that I had a title or initials behind my name, they would not put up with me? I was unable to get a word in edgewise, I believe it was a tactic by this supervisor to keep yelling/talking and personally attacking me in order to not resolve the problem of fraudulently taking peoples money. She hung up on me and left me with no choice but to consider legal action, no matter the dollars amount which is now over $20 they have my credit card information that I did not give them nor authorize to use. These people have to be the rudest, ignorant and inhumane I have ever experienced.

Desired Settlement: The $23 dollars taken unauthorized from my checking accounts and agreement not to charge my account again.

Business Response: PeopleFinders.com is a self-service website. Users may select a product, continue through checkout and complete registration. Our records show an order for a search was placed through PeopleFinders.com on 5/13/2015 using information that exactly matches the information you provided here on this complaint. Two purchases were made on this day by the same user. As there was also a membership selected by the user on 5/13/2015 an automatically renewing membership fee was charged on the fourth day 5/17/2015. PeopleFinders.com takes unauthorized use very seriously and have reviewed the multiple calls from you on 5/19/2015. We found that given the contradicting statements you made to the representatives they had a difficult time determining if someone else used your information to make this purchase on our site or you made the purchase and simply did not mean to sign up. Either way, the supervisor was eventually able to determine that you did not make this purchase on PeopleFinders.com. She attempted to advise you, during two separate calls within minutes of each other, that the registration information would be blocked and you should see a refund of all charges in 3-5 business days. As you were continually talking over the representatives during all phone calls this was difficult to convey to you. We feel this issue is resolved as the account was closed and a full refund was issued back to the card that was used by the user on PeopleFinders.com.

6/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Not only the person would not let me talk to supervisor nor another personnel to help me the person hung up on me 3 times. I asked how he (the company) got my bank information, a refund from February of 2015 - May of 2015. I even asked him to talk to ****** ****** (the CEO) of the company.

Desired Settlement: He needs back-up for consumers who have complaints instead of hanging up on the customers. And for that reason I would like a full refund of $79.80 to be credited back to my account and to discontinue anymore communications with this company.

Business Response: Our records show the account was created on 2/15/2015. An order for a search was placed, registration information was provided including the billing information and the checkout was completed. At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

We have reviewed your account and found that you successfully logged in and closed it entirely on 5/24/2015. The most recent membership fee of $24.95 was refunded because you would not longer have access to the services. The previous months are non-refundable per the Terms you agreed to. Upon reviewing the phone call you are referring to we found that this was explained and you were offered a supervisor's voicemail in order to receive a call back as they were currently unavailable. You declined to leave a voicemail. In conclusion, you will receive one refund of $24.95 as a courtesy, your account is closed and there will be no further automatic billing.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 I never got the chance to leave a message for anyone  .The person I talked to didn't give me the option. I had asked over and over to speak to someone personally and the person told me there was no one there to help me. I even asked to talk to ****** ******. So therefore this matter is not completed.

6/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: this service claims to be "free" but it's not. the moment you search even yourself, the first result you get is a shopping cart page that makes you sign up for an ad-hoc search or extended membership. When you opt for the cheaper ad-hoc membership, it pulls up basic details about the subject person. It then provides two buttons that indicate you can click for a Background Check or Criminal Records, again for an additional fee. So you pay the additional fee (around $10 bucks), and it returns NOTHING after running a query before your eyes. It doesn't even show the person's name who it just provided general info about. The results look like a glitch, so naturally, you run it again. NOTHING AGAIN. Their customer service dept says that this is completely legitimate. They don't see how any of this is fraudulent. Even when you bring to their attention that the same query was run several times because it looks like a system glitch, they say "you must have run it on the same person to see if anything changed in their public records." Seriously, a reasonable person would expect public records to change on a person 5x in a matter of five minutes. They are playing stupid. They know this is a scam, and they stick to a weak script that they prepared in advance to justify their scam.

Desired Settlement: they can refund my $10 or they can simply reset the number of search vouchers. They show I used 4/5. They can set it back to 0 and allow me to use 5, now that I know they really don't have any information on anyone beyond basic information until you run it for the first time.

Business Response: We offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase. We have reviewed the reports available on your account and found they are generated normally. PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Our records show that after the initial purchase on 5/20/2015 a five pack of Background Report Vouchers was purchased for $9.95. Each one was subsequently used, the last being successfully used recently on 6/2/2015. All vouchers are now used but as a courtesy we would be more than happy to run an additional search for you at no additional cost to obtain the information you are searching. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number and a representative will run your search for you, free of charge.
The charges are non-refundable per the Terms you agreed to.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming they provide me with the additional services that they assured would be available in their response. 

I do believe that the way their site is set up with cause others to have the same experience that I did.  It is very misleading.

5/30/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up a for a search to find a relative on peoples finders.com in mid-January. They signed me for 3 day trial and then six months later I notice that they have been billing my credit card 24.95 a month for an ongoing subscription that I was not aware I ever signed up for. I called to ask for a credit back and they were most rude and did not wish to offer me credit--they simply offered to cancel my renewal now that I caught them.This is terrible and I wanted to alert you all to this.Thank you for your time and consideration.******* ******************* cell******** **

Desired Settlement: Yes I would welcome a refund and/or for the company to be more transparent about getting people in to their monthly payment scheme.

Business Response: At the time of purchase on 1/25/2015 you affirmatively selected to enroll in a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value
You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request on 5/15/2015 we cancelled the automatic renewal of your membership.
Given that members have access to unlimited searching and other features for a monthly fee, our Terms do not allow for refunds but simply allow users to cancel any time to avoid further billing. As we have already made a one-time exception and refunded a membership fee on this account in 2014 this time the charges are non-refundable.

5/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On March 30th, 2015 I visited peoplefinders.com to conduct a reverse phone lookup. I opted in for a $0.95 three(3) day trial. I was aware that I would be billed a $24.95 membership fee after the trial expired. The results of my search were inconclusive and I deemed the service ineffective. When my card was billed appropriately on April 6th, 2015 for $24.95, I called peoplefinders.com's at 800-718-8997 immediately. Although I had not cancelled within my 3 day allotment, I made a plea with the representative to reverse the charges due to my dissatisfaction & inactivity since the initial lookup. I was regrettably informed the charge wouldn't be refunded but that my auto-renew would be cancelled. I have phone record of my discussion on April 6th, 2015 at 2:46pm central time. On May 7th 2015, $24.95 was paid to peoplefinders.com for a service I had supposedly already cancelled. When I discovered the charge on May 19th, I called to correct the issue. I spoke to a representative, I believe named ******** who said they had no record of me EVER calling to cancel but that I supposedly cancelled my auto-renew online on May 9th, 2015. This never happened. At this point I was extremely upset with the mix up that was in peoplefinders favour and argued that the charges be refunded as a result. The representative released the call claiming nothing could be done. Not satisfied by her answer, and told that there was no supervisor available, I called back to speak to another rep, hoping for more understanding. When I called back for the second time on May 19th I spoke with a representative named *** who not only went as far as to tell me that my first call to peoplefinders (which I have phone record for) never existed but that again I supposedly visited the site online to cancel and that the IP address (which he would not provide) matched the IP address used to initiate my membership. This did not happen! I without doubt called to cancel. No confirmation number or email could be provided. Extremely dissatisfied!

Desired Settlement: I feel that $24.95 was swindled from my account through poor business practices. I expect at the minimum a refund of $24.95 that was charged to my account without my consent or knowledge after cancellation. I also suggest that they instruct their representatives to log every call and conversation. They should also implement confirmation emails when a customer calls OR visits the website to cancel their membership.

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 5/19/2015 we cancelled the automatic renewal of your membership. The two membership fees are non-refundable per the Terms you agreed to but per this complaint, and as a onetime courtesy, we will grant one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me; although i do stand by my original statement. Thank you.

5/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am being billed a monthly charge for a service I did not sign up for. I have spoken to a customer service representative. She has cancelled this charge going forward but will not credit my account for two month's charges already on my credit card bill. I did not receive a notice, receipt or email message telling me I had signed up or was being billed a monthly service fee. I only found about the charge on my credit card statement.I find this practice to be fraudulent and will dispute these charges in every way possible.

Desired Settlement: I would like a full refund for two months charges of $24.95 each or a total of $49.90.

Business Response: We have reviewed our files and found that at the time of purchase on 3/19/2015 this customer chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership.
This membership allowed the customer to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
They had the option to cancel this membership trial at anytime via the account manager on the website, via email, or via phone. We did not receive any notification that they wished to cancel this trial. The 3 day trial has ended; therefore, they were charged the membership fee on the fourth day, and for every month thereafter.
Given that members are granted unlimited searches and other services for a monthly fee, our Terms do not allow for refunds and simply allow users to cancel at anytime to avoid further billing. Per this customer's request  over the phone on 5/2/2015the membership was cancelled and there will be no further automatic billing. The charges are non-refundable per the Terms agreed to.

Consumer Response: I am rejecting this response because:
The terms of this offer were not adequately explained.  No email was sent explaining that I had accepted this plan.  No receipt was sent for this plan (although I did receive a receipt for the one search I performed).  I did not make any other searches after the initial one nor did I use any of the benefits outlined.

I don't think that the terms of this plan are clearly stated or followed up on.  Rather it is hidden, unclear when the initial search is performed.  PeopleFinders does not send any monthly receipts or statements.  I only found out about these charges when I opened my credit card statement.  By then I had been charged not once but twice for a total amount of $49.99.  I have not used any of these services at any time before or since and believe I am entitled to a full refund.

PeopleFinders should look carefully at the way this program is presented and implemented to avoid fraudulent use of the credit card number I provided to pay for the initial search  I believe this plan is deliberately confusing and obscure to  lure consumers to sign up without their knowledge.  This way PeopleFinders can collect at least the first two months of fees before the consumer is the wiser.  This iis an instance of computer fraud and scam schemes.

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My husband saw charge on American Express bill and called me asking what it was for. I said I had paid $0.90+ to get a friends telephone # in Seattle while we were there on vacation. He told me there were 2 charges for 0.$48 and $0.47 on the 15th of April and then a $24.95 charge on the 19th of April. I told him I knew nothing about the $24.95 charge. When called again he said he had tried to call me back after speaking with them to get me on the line so this could be dealt with immediately, but could not reach me. PeopleFinders stated that they would not credit us and that I would need to call in to cancel my membership and see if they would refund us. I called today and got disconnected the first time I tried and then got through and was told that after 3 days there was no credit and that I had agreed to the terms. I stated I had done this on my cell and did not see their fine print. Furthermore I have and had no more use for this service other than the one-time use. They would not credit and so I called American Express to dispute. After speaking with AMEX I figured out how to log into my account so that I could cancel my membership since after looking online at all the customer complaints, realized that the charge was not a one-time charge, but a monthly charge of $24.95. After I cancelled the automated reply said that I would be credited my initial charge. I will believe it when I see it. My complaint is with their business practice and their lack of willingness to address legitimate customer error that seems far to abundantly easy to initiate and with their customer service reps basically not telling you that you will get refunded for the month you are in. which in my case, would have solved the whole matter since it has been less than a month. In general, since these crooks are in CA, you and the state attorney general should do something to clamp down on them and get them to improve their business practices

Desired Settlement: Confirm that refund has been applied

Business Response: To protect your account information and ensure searching is kept confidential we only allow account holders access to thier account. The PeopleFinders account you are referring to was in your name only therefore your husband was not allowed to go over the purchase or make changes. At the time of purchase on 4/15/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

The trial membership and automatic renewal is mentioned, in standard text, on each page of checkout. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Given that members can conduct unlimited searches and other services for a monthly fee, the Terms do not allow for refunds and simply allow users to cancel at anytime to avoid further billing.

As you stated in this complaint, per your online request on 5/13/2015 we granted one refund for the most current month of membership as a one-time courtesy. You mentioned on this complaint that you have filed a dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank. We recommend informing your credit card company of the refund we have granted as if we do in fact recieve a dispute for the refunded charge, we would be forced to negate our refund.

Consumer Response: I am rejecting this response because not once did they state they would refund the initial month charge and since it had been less than a month, there should not have been an issue. Their repeated claims that the buyer is informed is rubbish since if you are no a phone trying to get an phone number it is not easy to see the fine print. I am sure there are those that may want to use this service for it's full capacity, but by the number of customers complaining about their practices, it seems that a majority of customers are not aware what they are agreeing to when they try and get just one phone number.

Furthermore if they had not wasted our time and just said we always refund the 1st month if the client is not satisfied, missed or misunderstood the terms of the online acceptance, then I would not have bothered writing the BBB or calling American Express. The only way I found out about getting the credit for that first charge was when I went to the website and logged in to cancel. It then told me about the credit. 

I will cancel the dispute with my credit card once I see a credit on my statement. If the credit card company sees this, they would remove the credit that they had issued. 

All I can say is they are pros at dissection. 

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this company to run a report for my law firm on a client on whether or he was married (as he was inquiring) and it gave me no results. When I called I spoke with an extremely rude woman "****" who hung up on me when I asked her to hold to get the person to authorize her to speak with me on the account. Then I called back and spoke with a manager and explained the that report didn't give me the results I asked for and I wanted a refund. She said no refunds and the report came back as "no data found". That is what she is telling me I should pay for. NO DATA FOUND. This company is an unethical scam and I want a refund.

Desired Settlement: $2.35 refund immediately on principal.

Business Response:

We were not able to find an account using the e-mail address you supplied. Feel free to provide the e-mail you used to create your account at PeopleFinders.com if you would like us to review it.

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. The coverage is available to you prior to purchase in the Public Records section of PeopleFinders.com. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

Marriage Searches:
Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number.
California (1960-1985)
Colorado (1975-2004)
Connecticut (1966-2002)
Florida (1970-1999)
Iowa (1835-1926)
Illinois (1793-1920)
Kentucky (1973-1999)
Maine (1892-1996)
Minnesota (1976-2003)
Nevada (1968-2000)
Ohio (1970-2004)
Texas (1968-1998)
Utah (1800-1999)

Divorce Searches:
Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing.
Colorado (1975-2000)
Florida (1970-1999)
Minnesota (1970-2003)
Nevada (1968-2000)
Texas (1968-1998)

When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

5/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried to use the service as advertised. I purchased one report for $3 after the site indicated that it could provide the name associated with a phone number. When I got the report it did not contain anything that was not already available (i.e. the phone number). I called to ask for a refund of my $3 and was told I had purchased the trial membership. This was a lie and I have screen images to prove it. I have had to change my credit card number to stop future fraudulent charges.

Desired Settlement: I have informed my credit card company of the fraudulent charge and changed the number to stop further theft. Seriously, if this was done on the street theses people would be arrested immediately. Surely someone can stop this type of internet mugging?I want the $0.95 back on principle. It should have been $3 or so as I purchased just one report but they changed it without my permission so they could sneak out the $24.94 "membership fee in a few days".

Business Response: As you stated and our records show you purchased the Reverse Phone Report. You were charged $0.95 for that order. We have reviewed the report(s) you purchased. Caller ID can be changed with phone providers so that the person's name doesn't show up on caller ID. When the caller ID has been changed we only have access to the name it was changed to. Sometimes it can be a first name or last name only, or it can be a city and state. We are sorry that you did not receive the results you were hoping for. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. We have closed your account per your request over the phone on 4/29/2015 so there is no need to change your card number.

You stated that you have already contacted your bank or Credit Card Company and filed a dispute for the $0.95 purchase you made on our site. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

5/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was searching for a cousin's address just before Christmas and was not finding it.A pop up called "peoplefinders" came up offering to find the address I was looking for. The charge was $0.97, so I agreed.Next thing I know they are charging me $24.95 per month with no authorization saying I agreed to the membership when I paid for the $0.97.I called to have the charges reversed and the refused saying I already paid for this month's subscription and that they will no refund my money but will cancel the autorenew.Worst part is that I did not notice the charge last month so they have stolen $50 from me.

Desired Settlement: If I did not notice the charge for previous months, that is my fault. When I noticed the charge this month, I want the refund of $24.95

Business Response: At the time of purchase on 12/22/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. Per your requests over the phone on 5/6/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. Your membership is also cancelled.

Consumer Response: I am rejecting this response because:  I did not receive any notice that told me that I would be automatically enrolled in a "automatic payment" using my card information at $24.95 per month.  If I did, this information was put in small print in a huge "agreement" that no one would take the time to read.  Why would ANYONE agree to pay $24.95 for looking up an address of a family member that lives out of state?  The fact that their voice recording steers you to an automated response to cancel memberships is a dead give away that they are preying on people who accept the "discounted" rate for an address look up but then intent to gouge them with automatic "membership renewals" at $24.95 per month.  If this was a ligitimate business practice, they would just bill you $5 (for example) for the address look up and not require you to enroll in a "automatic renewal subscription".  They clearly make their money providing an address and then hope to prey on unsuspecting victims that allow the 3 day grace period to expire and then they slam them with a "nonrefundable" $25 charge.

5/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This organization is scamming people by using an all but hidden automatic billing policy. They offer a $0.95 1 day trial and then bill you $24.95 every month which you do not realize until you get a statement from your credit card company. you will not be backed-up by your credit card company as they deem it legal. It is deceptive in every way.

Desired Settlement: $49.90 Credit to my credit card.

Business Response: At the time of purchase you chose to receive a discounted price ($0.95), instead of the normal price for the same report ($1.95), for signing up for a 3 day trial to our Membership. The automatic renewal is mentioned in standard text on each page of checkout.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your initial request over the phone on 4/25/2015 we cancelled the automatic renewal of your membership.

You have stated that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because: This is a scam. These people are rip-off artists. How can they set terms like those in their response. It is ridiculous.

5/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled the service 5 minutes after signing up. I realized it was not giving me the proper info I was looking for. Months later I looked at my bank statements and realized I was being charged monthly for a service I definitely cancelled. I'm requesting a full refund.

Desired Settlement: Full refund for recurring bill.....

Business Response: At the time of purchase on 3/22/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Our records show you successfully closed your account online on 4/27/2015, two renewals cycles after the membership was initiated. Per the online request, and as a onetime courtesy, we granted one refund for the most current month of membership (April). Please allow 2-5 business days for the refund to process back into your credit or debit card. We then received our first phone call to a representative later that day (4/27/2015) and we went over your membership and cancelation dates. You are not eligible for any additional courtesy refunds. Your account is closed, there will be no further automatic billing and we have issued one refund of $24.95 as a courtesy. The remaining charges you are responsible for are the initial trial cost of $0.95 and the March membership fee of $24.95.

5/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company was not transparent in the advertising process when they did not disclose that the cost was $300 a year and it was a annual contract. They only advertised that it would cost 95 cents for the address. I only needed the address. I do not need or want an annual membership nor can i afford it. They refuse to refund my money which was my next week grocery money for my child.

Desired Settlement: A refund now

Business Response: At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this monthly membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request online to completely close your account on 4/25/2015, and as a onetime courtesy, we have granted one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. There was no yearly contract or $300.00 charge on your account.

5/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased access to their database. I looked up three individuals first. Myself, my ex-husband and an individual I've known since 6th grade. Most of the information was outdated or not that individual. I immediately called and canceled since their service isn't what they claim it to be. I asked for a refund and they have out right refused. I was able to find more accurate and up to date information in a google search. I believe they don't live up to the quality they charge for. I can't use their services for the individual I wanted to look up because their information isn't trustworthy. When I tried to discuss this with the customer service and then the only supervisor I was allowed to talk to they refused to do any compensation, even though I was a member for less than an hour. I also felt they were extremely rude. And when I mentioned reporting them to the BBB she said she was fine with that.

Desired Settlement: I would like the company to refund my money.

Business Response: We are sorry that you did not receive the results you were hoping for. As you stated, the service you purchased was a month of access to our database. When you run a search, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: I don't want a month of access to wrong and outdated information. Especially, since I did my own search and found the information without their services. If I could locate the information then with their database should have been able too.

5/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After speaking with the customer service before purchasing the product, I was under the impression that their would be cell phone numbers available for some of the searches. Unfortunately, there were NO results with cell phone numbers out of 50 searches! I wasted hours of my time and $15 of money. And they would not do a refund. What a scam.

Desired Settlement: I want my money back. Dishonest salesperson and false advertising. How many searches need to be done before getting an accurate result?

Business Response: We were not able to find an account using the e-mail address you supplied. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:

the he email address associated with the account is JGuyer@STLRealEstateLLC.com.  Your product was Completly wirthless.  And innacurate.  I was finding the same phone numbers repeated for different searches- for different people.  Not only was the info innacurate- there was not one helpful search for cell phone numbers out of 50+ searches!  Not one.  A scam.  We want our money back.

Consumer Response: This shows the email account that set up the peoplefinders account.  It was the administrative assistant of our company, StL Real Estate LLC.  She used the following username:

****************************


Business Response: We found your account under ***************************. As a representative and a supervisor let you know over the phone on 4/20/2015, the charge of $14.95 is non-refundable per the Terms you agreed to and the extensive usage on your account. The automatic renewal of your membership is cancelled and there will be no automatic billing. Your membership will expire on 5/10/2015. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

4/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Promotional Search of records was charged to my card in the amount of .48 and .47. Account was cancelled before the trial period, but the $24.95 fee was still charged.

Desired Settlement: Refund the subscription fee of $24.95 record search did not result in anything as promised and monthly subscription was not needed.

Business Response: At the time of purchase on 4/4/2015 you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel your membership until 4/9/2015, five days after the Membership was initiated. We received your cancellation via your online Account Manager at that time. The 3 day trial had already ended; therefore, you were already charged the membership fee on the fourth day. Your membership will expire on 5/9/2015 and you can still enjoy all the benefits of membership until then. The charge is non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: i never agreed to prechecking the 3 day trial that was hardly visible on the .95 cent report. That practice is highly deceptive marketing.

4/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used this company for a one time transaction on 4/10/2015. I specifically indicated I did not want a trial offer as one of the choices. I was then billed on 04/14/2015 for $24.95. I called and wished a refund and cancellation of this. The Customer Service did cancel any offer I had but will not refund the $24.95 that was charged to my debit card when I had only authorized a withdrawal of $0.95 on 04/10/2015 for a one time search. I feel this was false advertising on their part and not legal to remove funds from my bank account without my authorization. Thank you.

Desired Settlement: I wish for the company to refund the $24.95 that was taken from my account without authorization. Thank you.

Business Response: At the time of purchase on 4/9/2015 you had the option to choose a report at the normal price of $1.95 or the same report at a discounted price of $0.95 in turn for signing up for a 3 day trial to our Membership. Our records show you affirmatively selected the trial membership option.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request on 4/15/2015 we cancelled the automatic renewal of your membership. Your membership will automatically expire on 5/13/2015, and you can enjoy all the great benefits of this service until then. The charge is non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: I saw only one option and  it was for the .95. I do remember the option of anextended serice plan and I rejected it.

4/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinder.com advertisted "unlimited reverse phone report" "Best Value" for $0.95. I made two searches on 3/31/15 with the assumption I would be charged $0.95 for each search. I contacted Peoplefinder on 3/4/15 when I was notified of a charge to my credit card that day. I was informed that I had agreed to "membership" if I didn't cancel in 3 days. I later looked at the page and found that this information was hidden behind their "Privacy Policy" and "Terms of Service" check box. I and several others have felt that this is deliberately misleading. The Membership clause should not be hidden behind the "Privacy Policy".

Desired Settlement: I want my $24.95 refunded and the website changed to clearly indicate in a separate check-box line item that a Membership fee of $24.95/month will be charged if not cancelled within 3 days.

Business Response: We have reviewed our files and our records show that an order for a search was conducted by this customer on 3/31/2015. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them on 3/31/2015. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on the two pages of checkout before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership this customer was charged each month. During that time, our customer service was available to take their cancellation at any time. We did not receive cancellation until 4/4/2015, four days after the three day trial was initiated. Per that request the automatic renewal of the membership was cancelled and there will be no further automatic billing.

4/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I need to each my family and let them know that I lost my phone with all the data. I then went online on peoplefind.com. After performing the search (names and location, I found the person to reach, Then the system asked for a quick payment to get the telephone number and the address.After I made the payment, I checked my email, i have received a list of 20 names with none of them being the person I was looking for (although I already found the person prior to making the payment...): This is cheating, stealing from the public.

Desired Settlement: I need a total refund and promise for better service to the public.(Thank you for being there for Consumers)

Business Response: Our records show an order for a search was placed by you on 4/4/2015. We reviewed your account and found that your report does list 20 individuals who match the first and last name you entered. We also show that the next day you called and a representative re-ran the report and emailed it to you at no additional cost in order to help you find the information you were seeking. If you did not receive the results you were hoping for, we will be happy to offer you another free search to help you find the facts you need. Feel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

4/15/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Visited and requested marriage/divorce information on my deceased husband, to see how many legal marriages Preceeding my divorce from him. The report I received held only addresses he lived no other information. PeopleFinders list a whole line of the reports of information that is available, so when you sign up, you think the site is going through every repost, highlighting as through searching.I called the company to report to them there was no record of our marrage or divorce and it showed only known addresses which he moved to in the last 30 years. Customer service claims those reports given to me were the only ones allowed. I further ashed them: where were the marrage/divorce and they asked me if I read their agreement, I replied yes, he then said, I would relieve only those allowed.I then said WHY do you list all those reports on the first page, if you receive only known addresses, he told me I have to go to city hall records. I said then why do you list those reports, when in actuality they cannot be accessed? I told him illegidlly it is false advertising and they received $12.00 for address, which I can receive by going to the white pages. I told him I was reporting this to you, it's unethical and misleading.

Desired Settlement: $9.95 for the bonus pack, they can keep $2.95 they got me on for the address info, I didn't need.

Business Response:

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

Marriage Searches:
Results may include bride and groom's name, bride and groom's age at time of marriage, county and/or state, and filing number.
California (1960-1985)
Colorado (1975-2004)
Connecticut (1966-2002)
Florida (1970-1999)
Iowa (1835-1926)
Illinois (1793-1920)
Kentucky (1973-1999)
Maine (1892-1996)
Minnesota (1976-2003)
Nevada (1968-2000)
Ohio (1970-2004)
Texas (1968-1998)
Utah (1800-1999)

Divorce Searches:
Results may include petitioner, respondent, file number, marriage date, and county and/or state of filing.
Colorado (1975-2000)
Florida (1970-1999)
Minnesota (1970-2003)
Nevada (1968-2000)
Texas (1968-1998)

Per this complaint, and as a one-time courtsey, we will issue a refund for your unused Background Report vouchers at $9.95. This amount will be shown on your credit card statement within five business days.

Consumer Response: I am rejecting this response because: if you go to their website, it's contents is not advertising what they offer, it's  aledgedly misleading the public to a service thet cannot provide.  I appreciate the refund, however I still speak for all those that will mislead.
thank you in advance.

4/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up with this company on March 19th for a $.99 trial for 3 days I called within that day to cancel my trial and they said its ok I would not be billed. Now on march 27th we had found out that they billed us for $24.99 for a month when we canceled that on March 19th. I called PeopleFinders to complain and they refused to payback the money. THIS COMPANY IS A SCAM!!!!!

Desired Settlement: I would of liked a refund but being they refused even though it was their mistake we had to dispute it with our credit card company.

Business Response: At the time of purchase on 3/19/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We reviewed the phone call you are refferring to on 3/19/2015 and found that you had questions for the representative about our membership coverage. There was no request from you to cancel the trial membership. The representative even confirmed that the automatic renewal was on and that we were available to cancel this memberhip at any time upon your request. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per several demanding calls on 3/27/2015 we canceled your membership.

You have stated on this complaint that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

4/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I'm filing this report along with contacting and filing a complaint with the California State Attorney's office. I signed up for the trial period, advertised on People Finders web site, for $14.95. I understood that if I did not cancel within seven(7) days[as read & understood at that time] that I would be charged the normal fee. Within one(1) day(3/6/15) I was charged $19.95, should have been $14.95(see above). I did not call to cancel because I was relying on my understanding of the terms of use. People Finders did not/does not send a email alerting you of the pending end of the trial period. Nor do they send a email notifying you of the additional charges. After four(4) days I was charged(3/10/15) $29.95. I did not receive a email notice. Then three days later(3/13/15) I was charged $24.99 for People Finders Rewards feature. I did not sign up for this feature much less know what it was. I had to get on People Finders site to find out what it was. Again there was no email alerting me of these additional charges. Fortunately I checked my "********" prepaid reloadable card account on 3/14/15. Who knows how many more charges People Finders would charged me for. I called People Finder's customer service. The person I talked to(I asked for their name, but couldn't understand, so I asked the representative to repeat their name, and again could not understand) said I agreed to the terms when I signed up. The representative said the terms are displayed during the sign up process. At that time I told the representative I wanted to cancel my account. I think of myself as a pretty savvy customer/shopper, so "if" I missed the terms as they were displayed, their display is not clearly evident. I believe these terms should be clearly displayed and explained on the same page as the Trial Offer and not buried in the sign up process. This appears to me as deceptive practises. As I stated at the beginning that I'm following up this complaint with filing a complaint the California State Attorney's office.

Desired Settlement: One: I would like an apology for the inconvenience and borderline deceptive practises. Two: I would like People Finder's agreement to make their terms/additional charges more forthright. Three: People Finder's agreement to put these terms/additional charges on the same page as the Trial Offer, instead being buried in the sign up process. Four: In the future when People Finders charges a customer for any of their services, they should send an email notice. Fifth: I would like a refund of $59.94.

Business Response:

At the time of purchase you chose to receive a discounted price ($19.95) for your Background Report in turn for signing up for a 3 day trial to our Membership (attached Screenshot 1 and 2). PeopleFinders.com does not offer a Background Report for $14.95.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value
•Background Reports – Contains a wealth of information about most any individual in the United States. When you order this report, our system searches through billions of records and retrieves every relevant piece of data.

You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($29.95) on the fourth day.

The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout (attached Screenshot 3). Users may either accept or decline the offer.

PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood

We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eight day.

Per your request over the phone on 3/14/2015 your membership was cancelled and your account is closed. There will be no further automatic billing. The charges are non-refundable per the Terms you agreed to.

Consumer Response: Hello Jorge, The response that I sent earlier was faulted. I didn't find the screen shots until I completed my response. I viewed all three(3) screen shots and found the first two(2) acceptable. The last one #3 where the Rewards program option is offered shows no proof that I accepted or rejected the offer which I disputed in my original complaint. Therefore I'm amending my complaint by accepting the charge of $19.95 for the trial offer and $29.95 for the membership fee. I'm standing ground on the charge $24.99, for the Rewards program, as the amount of restitution. In viewing the screen shots you will see how easily it is to make the mistake of not declining. The decline option is in much smaller print and under the Complete My Order button. People Finders didn't offer a screen shot of the next step. I don't believe the next page offered a review before the membership registering process was completed. If the review, with list of the total charges, was offered before the completion of the membership registering process, it probably help avoid any mistakes by the consumer and remove the appearance of deception along with reducing the number of complaints. I apoligize for my mistake with regards to the screen shots. Cordially, ***** ***** 

Business Response: As a onetime courtesy we will refund one charge of $24.99 for the PeopleFinders Rewards program. Please allow 2 to 5 business days for this credit to reflect. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

4/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a report from PeopleFinders on November 4, 2014. I thought I was buying one report regarding one person for $19.95. I did not realize I was signing up for a monthly service. I feel their website does not make it clear. In small print there is mention of a 3-day trial, but I did not understand. I feel they should make it clear by stating "$19.95 per month". I just discovered that PeopleFinders has been charging me $19.95 each month on my credit card since then, and immediately closed the account on March 26, 2015. I called the company to explain the situation and inqiuired if they would refund for the 4 unused months. I was initially told they cannot credit me for unused service since I had signed up for a monthly service, then I was told the best they can do is credit me for the last unused month.

Desired Settlement: I hope PeopleFinders would consider refunding me 4 unused months in the amount of $79.80. I would also like to request that they redesign the page which contains the purchase button to make it very clear to customers what they are signing up for. Thank you for your consideration.

Business Response: We have reviewed our account and found that an order for a search was placed by you on 11/4/2014. At that time you were given the option of choosing between three products. These were labeled "1 Month of UNLIMITED Reports $19.95/mo ($19.95 Today)" "3 Months of UNLIMITED Reports $12.95/mo ($38.95 Today)" and "6 Months of UNLIMITED Reports $9.95/mo ($59.70 Today)." Our records show you selected the 1 Month Membership for $19.95 per month and proceeded through checkout. You were required to affirmatively check a box that states "I also understand that my card will be automatically billed monthly until I cancel." Therefore, you were billed $19.95 per month. You failed to contact us to cancel for four months. Per your request on 3/26/2015 we cancelled the membership. The representative then offered you a refund of the most current month at $19.95 as a courtesy. You declined the refund the representative had offered and ended the call. Directly after this call, you logged into the account online and closed it completely via the Account Manager. Since this would restrict your access to the membership, the system automatically granted a $19.95 refund for the most current month of membership. You should have seen this refund reflect on your personal account in the next few business days. Given that members have the ability to run unlimited searches and other features for a monthly fee, our Terms do not allow for refunds but simply allow users to cancel anytime to avoid further billing. There are no further courtesy refunds available on your account. In conclusion, you have been granted one refund of $19.95, your account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because: People Finders' response repeated what I said, that I had not accepted their representative's offer of credit for the most recent month. If I had done that it would have rendered any further complaint null and void. As I go back to their website and repeat the steps I took to purchase a report on a single person, I still see that the wording of the monthly service and charges is in very small, faded print. My argument is that it is intentionally misleading for some people. Unfortunately I was one of those people, roped into a monthly service when all I wanted to do was purchase one report. I sincerely thought I was buying one report for $19.95. While I thank People Finder's for refunding me the most recent month, I would like to request 1 month additional refund based on their misleading display of policies.

4/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: About 6 month ago, I signed with People's Finders for a promotion to find two robo-callers, a thing we have been experiencing with numerous crooks that abuse the phone system because the government does not properly controls this type of shady business. The promotion indicates that for a price of 0.95 I had 3 days to use the service and after the 3rd day I would be charges +/- $24 per month. I am sure I terminate the promotion the following day but Peoples negate I did it. To make it worse Peoples charged me since, $24 twice each month. The unethiocal part of this shady deal is that Peoples remained silent in spite of knowing I was not using the system at all and charged my ** *** ****** **** almost $50 until this month that I discovered the abuse. I complained to ** *** who in turn called Peoples and close the account. Peoples argued that I had not terminated the agreement, that I signed for two services the same day (a duplicate) why would I do that? and denied crediting my credit card.Organizations like Peoples are not properly controlled by the government or organizations like BBB and therefore, are allow to abuse seniors like me and those who falls for their promotion. It is a disgusting practice that should be controlled. For example. A caviat should be incorporated CLEARLY stating that If the following month no use is reported, the subscription would be terminated automatically. This, UNLESS, the person buying the promo agrees to continue being charged. Perhaps that person intends to use the service on a continuous manner.I feel they are crooks and I hpe BBB will be able to do something to protect us against this type of promotions.

Desired Settlement: 1. Refund the money paid for no service.2. The government to act to stop or control this type of legal fraud commited against us senior citizens.

Business Response: At the time of purchase on 9/16/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and value
You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone.
We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter.
The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. PeopleFinders Rewards members also have access to:
•Free self-background checks every month
•Free family safety alerts show registered sex offenders in your neighborhood
We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99.
Given that members have the ability to run unlimited searches and other features for a monthly fee, our Terms do not allow for refunds and simply allow users to cancel at any time to avoid further billing. You failed to contact us to cancel until a phone call to a representative on 3/9/2015, six months after the membership was initiated.

4/4/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/10/15 I signed up for a "Report Only" search on the Peoplefinder web site for $1.95. I was a bit surprised to see I wis billed in 2 increments, $.97 and $.98 on the same day. I wasn't too concerned because the total was exactly $1.95. On 3/16/15 there was a new charge to my debit card of $24.95.I called PeopleFinders at ************* and spoke wih **** (who stated he works for ******** ******).**** told me I was signed up for a recurring charge and that he could not reverse the charge for $24.95. I went back to the website to make sure I selected the correct option. The option I selected for $1.95 does not mention a recurring charge. (the other option for $.95 does).As with many of the complaints I have read regarding this business (exactly the same as my complaint( they are clearly trying to trick customers into signing up for a recurring membership in order to charge $24.95 per month to customers who don't want their service. Kind Regards,****** *.

Desired Settlement: To resolve this matter I want the recurring charge of $24.95 reversed and credited to my debit card. I will pay the $1.95 charge I agreed to. I recommend that the BBB take whatever action is possible against this company to prohibit them from fraudulent advertising and billing. The email address on my account is **********************

Business Response: At the time of purchase you affirmatively selected to enroll into a 3 day trial to our Membership through a full-page offer directly after checkout. You had the option select yes or no to this post-transaction offer. You may cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day. We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

3/30/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This site has been billing me for 4 months, I canceled right after signing up, they still billed me, I called again and was sent an email that it was canceled in Feb. I am billed again, they say now it's a different account, when I closed this account I ask that any and all accounts were closed, They are charging me 19.95 and won't refund it

Desired Settlement: I want my 19.95 returned for the past 4 months when I first canceled

Business Response: We have reviewed the account associated with the information provided here and found that it has no recent activity. This account was closed online, however, recently on 2/24/2015. We found the account we believe you are referring to registered entirely separately using different information. At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. We did not receive cancellation for this account until a phone call to a representative on 3/26/2015. Per this complaint, and as a onetime courtesy, we will refund one membership fee of $24.95 for the most current month of membership (3/22/2015).

Consumer Response: I am rejecting this response because: I canceled that account within the 3 days, It made me call in and I couldn't do it online, and when I called in Feb. I ask if there were any other accounts and told I did not. I have called several time and even ask to speak to a supervisor and there has not been any response. This company seems to lose calls and cancelations, I think if they were to look at the account they would see it was not used but the one time, it did not give me the information I needed, I contacted them and they still keep billing. I want my money back from all the bills

Business Response: It is the user's responsibility to keep track of any separate registration information they enter on our self-service site. There is no way for our system to recognize separate registrations especially when the customer uses completely different information seven years apart. Again your account is closed, there will be no further automatic billing and we will grant one refund for the most current month of membership (charged on 3/22/2015) as a courtesy. We believe this is fair as this also accounts for all charges that took place after your mistaken cancelation of your old account on 2/24/2015. There are no further courtesy refunds available to you.

Consumer Response: I am rejecting this response because: The girl I spoke to told me there were no other accounts, I ask and she told me.

3/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/23/14 I went on this web site to find an address of an old friend. I was billed a small amount. In both January and February I was billed $25.00. I was certainly not aware of a commitment to any "membership" When I called today to inquire, I was told that using the site constituted a membership and that because I didn't cancel I was charged.

Desired Settlement: 24.95 X 2== 49.90 credited to my **

Business Response: At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. There are no further refunds available per the Terms you agreed to.

We have also cancelled your membership.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

3/25/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a single $0.95 search to contact someone who hit my car. I provided credit card details and completed my order. I received an email of my login info, but no invoice for my order. We get credit card reports quarterly and flagged that I had been charged $24.99/month.When I contacted PeopleFinders, I asked for details and was told that I had signed up for $24.99 a month. I asked for a screenshot or confirmation and I received an image with the name "John Smith" and certain words highlighted in yellow. Curiously, there are 2 "Continue" buttons, with one falling below fold on standard PC screen. When I look at my account, it shows I was charged $0.48 for 1 report.1 purchase, no invoice, no confirmation, deceptive order process, inconsistent charge report, questionable verification.

Desired Settlement: I paid for a single report. My account shows it was worth $0.48. I agreed to pay $0.95. If the policy for 1 report is $1.95, I am happy to pay that. I did not want, see, order, confirm or ever use to purchase a monthly subscription.

Business Response: At the time of purchase you had the choice to select a single report at the normal price ($1.95) or the same report at a discounted price plus trial membership ($0.95).  Our records show on 10/16/2014 you chose to receive the discounted price ($0.95) for signing up for a 3 day trial to our Membership. As the second checkout page states, the total ($0.95) is broken down into two charges; $0.48 for the report itself and $0.47 for a search voucher to use later.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Given that our service provides you the ability to run unlimited searches, our Terms do not allow for refunds and simply allow users to cancel anytime to avoid further billing. Per your request over the phone on 3/12/2015, five months after the membership was initiated, we cancelled your account. In conclusion there will be no further automatic billing, your account is closed and the charges are non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because:
the only option that appears above the fold is the option for discount.   This is misleading.   I can see from the many other complaints that this appears to be the practice of this company to mislead and defraud. 

If if that is, in fact, how you would like to leave this, after a very logical and reasoned response, I guess there is no other reasonable action for me.  

Thanks you, BBB, for trying to help out.   Clearly, there is only one motion left at this time. 

3/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint regards the removal of information from Peoplefinders database. I followed Peoplefinders online instructions to remove my info. Subsequently I found that some of the information had been removed. However, other information remained on the property records section of their site. After a week I contacted customer support by email, and was told to wait 7-10 days. I waited. Well after 7-10 days the information was still online. I called customer service, and was told by the rep that she could not find my info on their site, even tho I can see it in an ordinary google search, as well as the directly linked page on their site. (This is not a cookies or cache issue, as I tried from several different computers). I called back to see if I could speak with a different rep, but was repeatedly hung up on! Subsequent emails have gotten no response.

Desired Settlement: Removal of information from their database, as stated in their policy.

Business Response:

We apologize for any delay. We reviewed our records and found that your Property Directory listing was successfully removed by our IT department on 10/1/2014. Visiting the URL today it returns no results.

Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. The information may still be seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site. We apologize we could not be of more help in this matter.

Consumer Response:

I made this complaint 6 months ago (complaint #********) and the business claimed it would resolve it, but it has not, so I am filing a complaint again. Peoplefinders.com lists my name and address on it's website under it's property records section. The company's privacy policy clearly describes an 'opt out' policy by which an individual can have their info removed. I have followed the policy to request removal of my info but it has not happened. My info wa removed from part of their site, but not the property records. It can still be found at: ******************************************************************** . I have also had numerous documented email exchanges with customer care at the company, and spoke to rep's on the phone, and was inevitably told to just wait another 7-10 days, or a few more weeks, for the info to disappear. Six months have now past. Occasionally I was also told that it was ******'s fault, or my web browsers fault (i.e. a cached file). Definitely not true! The info is still there on Peoplefinders.com. I have been given the run-around so many times now for this simple matter it is ridiculous.

Simply remove my name and information from their website. Again, it can be found at: ********************************************************************where my first and last name are substituted into the address above.

Business Response: We have reviewed the link you provided ******************************************************************** where your first and last name are substituted into the address and found received the message "The page you were looking for does not exist." We are unable to find a listing matching your information appearing on PeopleFinders.com. Feel free to contact us directly and provide the actual URL where the listing appears or walk a representative through how to find it (you may request our Opt Out Specialist ***** ********).

******************************
***** ********

Consumer Response:  
Better Business Bureau:

I contacted the company directly, again, and they finally removed the listing.  I am satisfied.  

3/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Underhanded way of obtaining a contract. I paid a time .99 cent fee & somehow was roped into a monthly contract of 24.99/month because I failed to cancel "subscription" that I didn't realize I had entered into within 3 days of one-time use.

Desired Settlement: Would like to put an end to this type behavior so others do not get ripped off as well.

Business Response: At the time of purchase on 1/31/2015 instead of choosing the normal priced People Search Report at $1.95 you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Our records show that per your request over the phone on 3/8/2015 your Membership was cancelled, your account was closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because:hoax & scam.

3/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company promised that it would provide: ( I copied this from the "search")Current & Historical Address History Search Property Records SearchPublic Records SearchBackground Records Search Current Address Address History Marriage Records Property Records Relatives & Associates Bankruptcies Current Phone Number Cell Phone Numbers Divorce Records Aliases Misdemeanors Background Info All that they provided for me after I paid $4.99. was his address. (which I already knew) I just wanted his phone number.

Desired Settlement: I would like the cost of $4.99 refunded since they did not provide me with the information they advertised.

Business Response: We believe you may be confusing us with another website. The product you purchased on PeopleFinders.com on 2/28/2015 was a $1.95 People Search Report. Prior to purchase, this product states it "Includes Available Full Name Current Address Phone Number Prior Residences Relatives Aliases & AKAs Age & DOB." We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

3/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint:

On 12/17/2014 I went on line to do a people search for a brother I have not seen since I was approximately 10 years old due to a divorce and custody agreement. I searched for ****** * *******. I apparently searched on both Peoplefinders.com and ******.com I was charged on my Visa card for 3 different charges for $.95, $.47, & $.48 which is what I thought I was being charged for this look up, and if you add up the last two charges, which for some reason are divided, it does add up to the correct total. By the way, all the charges just say peoplefinders.com on my bill, there is no mention of ****** at all.

(They told me ****** was their sister site, and had I know they were the same company and used the same data base, I would have never searched on ******!) I did not find what iw anted because maybe 9 names appeared and I did not know which state he was now living in and I decided not to search any further. However, I was again charged on 12/21 and 12/22 on my December 2014 visa bill and again on 1/21/2015 and again on 1/22/2015 on my January Visa bill for $24.95 each for a total of $99.80. I thought I'd signed up for a temporary 3 day membership on to search his name and I did not realize I had yo cancel anything that was just for a 3 day membership.

They told me that there was information concerning this on the web site which I did not reach because after I decided to abandon the search I did not read anything else on the screen to see what else it said. I'm 70 years old and admit I do not thave the patience when I decide not to do something to read any further. I just think, okay that's it, and I thought that really was it. because of that thought process I did not realize i'd signed up for a never ending membership!

I did not realize this because I forgot to pay my december visa bill until I got my January bill and saw the balance from December. I checked my records and discovered I had filed the bill as paid without any notations indicating the date paid, check number, or amount paid. By the way, I discovered this on Sunday, February, 1st, 2015 and could not call the company until Monday, February, 2nd. I did check though my check book for December to see if I just forgot to note the bill while I was waiting to call California Monday morning Eastern Time zone and realized I really had not paid it. I called People Finders this morning and the young lady I talked to agreed to adjust the charges for January but when I asked about the December charges she turned me over to her supervisor, *****.

I explained everything to ***** and she said she could adjust the January amounts but not the December amounts. I told her I'd been a supervisor for a phone company and I had the ability to adjust more than just the current charges but she said that all she could do was the January charges. I asked her if that was all she really could or was that all she was willing to do, and she just repeated she would adjust January charges. She then asked if there was anything else she could do for me and I said, "Yes, you can adjust the December charge," and she hung up on me.

Desired Settlement:

I really believe that the web site is set up to purposely entice people to search and not realize this is a never ending forever and ever scam to get more money from people and that is why ***** hung up on me. I also really believe in order to avoid mistakes like this you should opt IN to agree to pay a membership fee instead of automatically being opted in on a one time search and that is why I think of this as a scam. I also admit to my own stupidity for not reading everything I should have.

However, I would like to have all of 4 of the $24.95 charges taken off my bill. I agree to pay the three charges I thought I was going to be charged but would like you to advocate and have th other charges which I truly believe are not legitimate from people finders.com taken off my Visa bill. I can be reached at the above address by mail, or at: *********************** or my telephone number is ###-###-####. I tried to cut this to make it not so long, but I believe you needed to see hear/ all the facts. I apologize for the length. Thank You, **** ***** CC: California State Attorney General 5 Enclosure

Business Response:

We have reviewed our files and our records show that an order for a search was conducted by ****** ***** on 12/17/2014 at 9:37am on PeopleFinders.com. Then, at 10:27am the same subject was searched on **********, a separate but sister website of PeopleFinders.com. At that time, on both websites, ****** ***** had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). The membership option was affirmatively selected by ****** ***** on 12/17/2014, on both websites through entirely separate checkout and registration processes. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. The consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than three times on two pages before the order is complete. If their intention was to run only one search, then they had in fact selected the wrong product.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of their membership ****** ***** was charged each month. During that time, our customer service was available to take their cancellation at any time. They failed to contact us to cancel until a phone call to a representative two months after the membership had been activated. Per their request on 2/2/2015 we agreed to refund the January membership fees of $24.95 as a courtesy. The remaining charges ****** ***** is responsible for are the initial cost of $0.95 for the discounted reports plus trial memberships and the December membership fees ($24.95 each). In conclusion, ****** ***** has received credit for one month of service for both websites totaling $49.90 as a courtesy, the account is closed and there will be no further automatic billing.

3/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a trial period. It said if I cancel within three days. I would only be charged $2.95. I canceled within the three days, but was charged $24.95, $0.47, & $0.48. When I called back they said that I did not cancel within the correct amount of time, it was actually four days after when I canceled my membership and that was why I was charged. It was not, they changed the dates of membership to incorrect dates.

Desired Settlement: I would like to pay the $2.95, but be reimbursed the other fees.

Business Response: We have reviewed your account and found that an order for a search was placed by you on 2/7/2015. At that time you chose to receive a discounted price for the report ($0.95) PLUS a three day Trial to the Membership. Our customer service was available to take your cancellation at any time via you online account manager, email or phone. The site states "If canceled within 3 days, pay only $2.95 for trial. After the trial, you will be billed $24.95/month." We did not receive your cancellation until 2/11/2015, four days after the three day Trial Membership was initiated. Therefore you were billed the Membership fee ($24.95) on the fourth day. The charge is non-refundable per the Terms you agreed to. Your Membership will automatically expire on 3/13/2015, and you can enjoy all the great benefits of this service until then.

Consumer Response: I am rejecting this response because: This is simply not true the dates are not correct I did not have the trial for four days.

3/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This internet company charges 95 cents for a phone #. I used it once. They charged me 95 cents and then three days later started a monthly billing of $24.95 without my knowledge or consent. I called them. Their brazen liar of a customer service agent refused to refund. She claimed I had agreed. There is a treasure trove of similar complaints against them on the internet which I had not seen prior to using them.They bill you as CFK peoplefinders at ************.

Desired Settlement: I want them put out of business and jailed if possible. They are criminals and are ruining the internet business model for everyone else. My credit card company will refund me as I disputed the charge to them. But that is not going to solve the problem for the general public. My credit card company said I should turn to you. If you can help great. If you think I need to go to some law enforcement organization I will. I just don't know who has jurisdiction. I appreciate your help.

Business Response: At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
If your intention was to run one search only, you should choose the $1.95 regular priced report directly below. As advertised, the $0.95 product is a report + trial for unlimited searches.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day.

On 3/6/2015 we received a notification from your credit card company that your card information had been compromised. The alert stated you did not make any purchase on our website. Therefore, we refunded the $24.95 charge you are referring to.

Consumer Response: I am rejecting this response because:   There is no such clear choice on their website.  The idea that anyone using their service for the first time would actually need a continuing service is ludicrous.  Therefore the only way then can get people to sign up for a monthly service that no one needs is to trick people.  Additional evidence is all over the internet in the form of the exact same complaint that I am making.   Just look up people finders on ****** and you will see endless complaints.

3/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company made four fraudulent charges against my credit card over a four-month period. I bought two reports from them on 7/26/2014 -- one for $.95 and one for $39.95. On to their website under my account page it shows the receipt for those two reports. It also shows that I have "no memberships." Yet this company took my credit card information and made four charges for $24.95 each on the following dates: 7/30/214, 8/30/2014, 9/30/2014, and 10/31/2014. No service was provide. No charges were authorized. This is outright theft, plain and simple. That the BBB has given this company a B Rating is mind boggling.

Desired Settlement: I would like them to return the money they stole. It's that simple.

Business Response: At the time of purchase on 7/26/2014 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.
Starting in November the membership charges failed therefore the membership expired and no further charges were attempted.
Per this request, and as a onetime courtesy, we will grant one refund for the most current month of membership (October).  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account is now closed.

3/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com is a misleading website.They offer unlimited searches for $10. When you click on the button to select the $10 option, it asks for your payment information. Somewhere between that payment and their hidden "surcharge" language, my account gets hit for $59.70! That's NOT $10.00/$9.95.When I called to complain and ask them to credit the money back, they said I "chose" to pay that surcharge by clicking on something.Sneaky, horrible business methods. That's allot of money! Despite the ridiculous tactic to steal that money, their service is bad too. None of the information I was looking for was available. They didn't even show records that I knew existed and should easily show up in a search. Inferior product and they ripped me off.

Desired Settlement: $59.70.

Business Response:

We have reviewed your account and found that the product you selected was 6 months of unlimited Background Reports at $59.70. It breaks down to $9.95 per month. The user is presented with three Membership options. Our records show you chose the "6 Months of UNLIMITED Searches $9.95/mo ($59.70 Today)" product. Therefore, you were billed $59.70. Given the price for one Background check is $19.95 we can wave the remaining membership at $39.75. In conclusion, the remaining $19.95 is non-refundable per the Terms you agreed to, your account is closed and we will refund $39.75 as a courtesy.

3/6/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: i did a reverse phone look up it says that you get the full name address of annyoing callers so i tried it. all the gave me was the name my caller id does that and now they say they cant refund the 6.95

Desired Settlement: i just want my refund thank you

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Prior to purchase, the search preview states "report includes available information on..." As a one-time courtesy we will issue a refund for $6.95. This amount will be shown on your credit card statement within five business days. Please review the Terms of Use you agreed to on PeopleFinders.com if you would like more information about refunds or other policies.

2/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a one time search from PF for $2.95, despite poor reviews. First of all, when I completed the transaction with my cc, there was no "transaction completed" indication. I have satellite internet, so I figured after 5 minutes maybe the perfect sunny weather interfered w the signal. So I hit the button, "complete the transaction" again, but not before noticing they charge 50 cents to have it emailed to you. Whatever, It's only $3.45 now, right? So I did it. I go to get the report of the person they had the info on, and they did bc they show the exact age of the individual in question w/o prompting from me. Then, the "system" cannot recognize my email/password. I JUST GAVE IT TO THEM. Now they pretend to not understand who I am. On top of that, they did not email me anything. I don't trust them at all now with my cc #, they'll prolly say anything bc their sitting in a mansion in California laughing and all of us, as if they give a damn. I suspect soon they'll be charging me God-Knows-What. Please help me stop this.

Desired Settlement: Give me the information they said they had, and only charge me ONE TIME $2.95 plus 50 cents to email it to me. The 50 cents is totally ridiculous, but I agreed to it. $3.45, give me the information on ****** *******, age 49, San Diego, Ca. 50 cents for an email, lol. The report was supposed to be viewed after the original transaction right then and there, but I guess they needed another half a buck. OMG, what scumbags. Then didn't deliver then, either. HELP!

Business Response: The information you supplied is not associated with an account at PeopleFinders.com. Please verify through your credit card if you have in fact been charged for the report. If you have been charged, please contact us directly so that we may locate the account by using your credit card number. We can search by partial card number over the phone and a representative can then assist you in locating the report. 

If you have not been charged, your registration did not go through and therefore you will not have access the report. Please see below if you wish to make another registration attempt. 

•The address you provide must match the address your credit card company currently has on file.
•The password you create must be at least six characters long, and it can only contain letters and numbers (no symbols).
•The expiration date and security code you provide must match the numbers on your credit card.
•Every data entry box on the registration form must be filled in completely.
•If any portion of the registration form is not complete, you will be shown a message in red that indicates what should be fixed.

We hope this helps you create your account. If you are still having trouble, a representative would be happy to assist you. 

Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

CustomerCare@Peoplefinders.com
(800) 718-8997

2/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: peoplefinders advertised a 4 doller one time search, then billed me 24.95 a month for almost a year before I noticed. this was very misleading and they refused to refund the money.the money was charged on my credit card with no recipt or invoice sent to me by emailwol

Desired Settlement: I would like this money refunded 224.55 for the 9 months I was debited 24.95

Business Response: At the time of purchase on 3/25/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. 

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. 

Per your written over the phone on 2/2/2015, and as a onetime courtesy, we have granted one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. There are no further refunds available per the Terms you agreed to. 

2/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used this website to conduct a criminal history record check on my fiance for licensing requests. After spending $40.45 I viewed the report which was completely inaccurate. The only correct information on the report was the name and date of birth. I am unsure where this company retrieves their information but it is a complete scam to charge someone $40. for information that is of no help to the consumer. I called customer service only to be told that they could not do anything but give me a credit to use their services again. I asked to speak with a supervisor only to be transferred to a non-working voice mail box that hung up on me. I will not be using this website again so why would I want the credit? I would like my $40.45 credited back to my visa so I can get the information I need elsewhere. Thank you.

Desired Settlement: I would like my full refund of $40.45 refunded back to my visa immediately.

Business Response: We are sorry that you did not receive the results you were hoping for. We have reviewed your report and found that the results were that there are *** No Records Found *** for Nationwide Criminal under the criteria you used. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders is charged to access these databases whether the information you are seeking is available or not. The charge is for us to conduct a search on your behalf, not to return a particular result. We are unable to provide a refund, but we will be happy to run additional searches to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: I don't need additional searches I need my money back. 

1/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a 3 day trial membership, at a cost of $19.95. After using the website for less than an hour, I decided that it wouldn't help with what I was looking for. I canceled my membership and was notified by email that I would only be charged $2.95 for my membership instead of $19.95. My bank account was initially charged the $19.95, and the next day was charged $2.95. I called the 800 number to see when I would receive a $19.95 credit. I was told that the $19.95 was a transaction charge, and the $2.95 was a cancellation charge. I re read my emails to see if I had misunderstood the initial charges, and the emails confirm that I should have only been charged the $2.95. I was not able to get anything resolved by calling the customer service number.

Desired Settlement: I would like my $19.95 refunded to my bank.

Business Response: At the time of purchase you chose to receive a discounted price of $19.95 for a Comprehensive Background Check plus three day trial membership. Background Checks are normally $29.95 but you received this discount ($19.95) because you signed up for a 3 day free trial to our Membership. The trial refers to the Membership only. You have 3 days to cancel the trial which would have automatically charge you a monthly membership fee of $24.95. As stated during checkout and on your cancellation email confirmation, if you cancel within three days you will only be billed $2.94 for the trial. Your original purchase is not affected. You will not be billed $24.95 for the Membership because you cancelled within 3 days. The two charges on your account ($19.94 and 42.95) are non refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because:
There was NO mention of a discounted price and it was not made clear that the charge was for a background check. It appeared that it was a monthly membership and I canceled as soon as I realized that I was not interested in the membership. The claims made by peoplefinders was not in the emails as they claim. Very deceptive business practices!

1/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Business charged credit card without consent. Monthly billing charges, not agreed to, in the amount of $24.95. Total billing occurred over 6 months, between July 29, 2015 and December 31, 2014. Original transaction of $.97 and $.98 was on July 25, 2014; the purchase was to look up a single record. Total unauthorized charged amount was $147.70. Company offered 'courtesy' refund of past two transaction $49.90. Company refused to refund remaining balance; company refused to provide liability carrier information; company refused to provide COI; company refused to provide Federal Tax ID number. I advised business that the billing credit card had been cancelled. Company refused to issue check refund; company insisted refund would process with canceled credit card.

Desired Settlement: I would like to have all disputed moneys refunded to me.

Business Response: Our records show on 7/24/2014 an order for a search was placed by you. A $1.95 People Search Report was selected and you continued to complete this purchase. Directly after checkout, a full page offer for a three day trial to our membership was displayed. You had the option to either accept or decline this offer. Our records show you affirmatively selected to enroll by clicking the button that read "YES" instead of "No thanks" It clearly and conspicuously states that after the 3 day trial, the monthly membership fee of $24.95 would be charged to the credit/debit card on file. It explained that you may cancel anytime to avoid the monthly membership fee. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your initial request over the phone on 1/10/2015, six months after the membership was initiated, we closed your account and granted two refunds for the membership as a courtesy. Earlier today, per your request over the phone, a supervisor agreed to refund two additional membership fees. In conclusion, you have received four refunds totaling $99.80 your account is closed and you will be responsible for the remaining two months of membership.

Consumer Response:

I am rejecting this response because:

I purchased a $1.95 people search report.  As I continued to complete my purchase, you assert that I accepted your offer for a three day trial membership.  The evidence you provided was a screenshot of your businesses webpage, that appears to indicate that users are forced to decline this "offer" in order to access their already purchased record.  I see no other evidence that I selected this offer.

I received one receipt, via email, from your business dated July 24, 2014.  Please find attached.  I received no emails regarding a "three day trial membership" nor emails detailing monthly billing; I was billed for over a period of 6 months and received no receipts or further emails from your business until I contacted your business on 1/9/2015.  It is my contention that your business attempts to deceive people into accepting your "offer" of automatic billing.  I further contend that your business does not provide further documentation in the attempt to conceal this deceptive billing.

As you stated in your reply to my original complaint, your business has returned approximately $99.80, of the total $149.60  billed.  It is my belief that a business does not return money earned in good faith.  It is my belief that your business has a policy of automatically billing customers without authorization and returning portions of moneys billed upon receipt of complaints. 

Nevertheless, I see no evidence, either a real or electronic signature, that I agreed to your business's offer.  I demand all moneys automatically billed by your company, the remaining $49.80, to be returned.  I agree that I authorized a single purchase of $1.95. 

Business Response: While we understand it was not your intention to enroll in our Membership as we have said our records show the option you chose on PeopleFinders.com was to enroll. You failed to contact us to cancel for six months. We have issued refunds for four months as a courtesy and there are no further refunds available to you per the Terms you agreed to online. Too much time has passed for the previous two months of Membership fees to be refunded. Feel free review the Terms of Use on PeopleFinders.com if you have any questions about refunds or other policies. We feel we have already addressed your other concerns.

1/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a search on peoplefinder because it stated it had a phone number, email, and court records for my childrens grandfather, however after purchasing none of these items were there. I asked for a refund since they promised something they could not give. I was led astray by their advertisement and they refuse to refund my money.

Desired Settlement: I would like the refund of the amount I spent since I did not get what I recieved

Business Response: Please find attached for your review a screenshot of the information available prior to purchase. Please note that it does not mention any available phone number, email or court records. When you purchase a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. We are sorry that you did not receive the results you were hoping for. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

1/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business started charging our credit card last yr without our authorization. Neither my wife or I had even signed up for a free month of their service. They claimed my wife signed up for it. We disputed the charges and was made whole. They were actually brought onto a three-way call and said they wouldn't be charging our card any longer. My wife and I had our credit card # changed. Today, with a completely different credit card #, I was looking through the charges on the card and found that this company had again charged our card for $24.95. Please help! I feel like this company is defrauding people by attaining their credit card info. and then sneaking in this charge.

Desired Settlement: They need to refund this money! And I would really appreciate it if they would stop charging me for something I do not want!

Business Response: We did not find an account using the information you supplied. PeopleFinders.com is a self-service website where users must select a product and proceed through checkout online. Nothing is pre-selected or pre-checked. Please provide the e-mail you used to create your account at PeopleFinders.com or contact us directly by calling our Customer Care department. They can also locate accounts by partial card number over the phone.

1/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 5th, 2014 I opened an account with PeopleFinders and I was charged $19.95. Ive learned that if I close the account in less than three days Ill be charged only $2.95, cancellation fees. I closed the account in about one hour after I opened it and I was not reimbursed for $19.95 as it was specified on the website minus the cancellation fees. A few days later I was charged again $2.95 for the cancellation fees. Ive sent a few e-mails and Ive called the Customer Service Team They wont reimburse me the money; they said that it is the price for accessing a report! The reason I used the website was because they advertised this attractive promotion. For less than $10.00 one can use another website for a month, not for an hour or three days.

Desired Settlement: I want to be reimbursed for the amount of $19.95, the amount I was charged without my approval.

Business Response: At the time of purchase you chose to receive a discounted price of $19.95 for a Comprehensive Background Report + Trial Membership product. A total of $19.95 is displayed on each page of checkout. The regular price for this same product without trial membership is $39.95. You received a discount (report $19.95 instead of $39.95) because you signed up for a 3 day free trial to our Membership. The trial refers to the Membership only. You have 3 days to cancel the trial to the Membership which, if not cancelled, will automatically charge you a monthly membership fee of $29.95. As stated on each page of checkout, if cancelled within the three days, pay only $2.95 for the trial on the fourth day. Your original purchase of is not affected. The total that is displayed during checkout is the amount that will be billed by clicking "Complete Purchase." As stated in our Terms of Use, we do not offer refunds for the product you ordered.  Feel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

1/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplefinders automatically enrolled me and charged me on 12/1 and 1/1 $24.95 for a service that I never signed up for. I attempted to make a single search for a reverse phone number (the search was worthless) which I thought I had agreed to pay less than a $1 for. Instead, I was charged $24.95 for two months before I saw it on the first bill note that the 12/1 payment did not show up on my credit card until the period 12/3 - 1/2, so I suspect that they backdated the bill.After getting the bill today (1/6), I immediately called people finders and was told that they would remove me from the list but that they would not refund me the money. In short, this is a total scam.Thank you for your response.****

Desired Settlement: I would like to be refunded the two months payments (2 x 24.95 = 49.90).

Business Response: PeopleFinders.com is a self-service website. Nothing is pre-selected or pre-checked. At the time of purchase you had the option to choose a regular priced Reverse Phone Report for $9.95 or the same product at a discounted price of $0.95 with a Trial Membership. Our records show the membership option was affirmitively selected by you on 11/27/2014. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your this complaint and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card. The remaining membership fee is non-refundable per the Terms you agreed to.

1/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My temporary membership was renewed without my permission in only 5 days after I paid for a limited membership. The limited membership cost $19.95. They charged me $29.95 for the renewal. I believe I was deceived and am sure this is not the first complaint about this practice. They ignored my request to return my money.

Desired Settlement: Refund $29.95.

Business Response: At the time of purchase on 1/6/2015 you chose to receive a discounted price ($19.95) for signing up for a 3 day trial to our Membership.

This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee ($29.95) on the fourth day. We received your request over the phone on 1/13/2015, and cancelled your membership. It will automatically expire on 2/9/2015, and you can enjoy all the great benefits of this service until then.


The charge of $2.95 was added by you after checkout for a five pack of Reverse Phone Vouchers. These are still available on your account, they have no expiration date. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.


Consumer Response: I am rejecting this response because: It is obvious, despite your much touted benefits, this business was designed ,deliberately, to trap customers into additional charges when they are slow to cancel (in three days). Persons who designed this site, and those who operate it 
should be ashamed to be participants in deceptive trickery. Let me hear it : "WE ARE ASHAMED !" California should send them packing!

1/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Tried to do a background check on an individual and was only given the public information. When I spoke with the first representative she did not advise me that I had been charged 2x's and indicated that I would not be able to have a refund. I requested to speak with a supervisor and she said they were busy and could transfer me to a voicemail. I asked for her name and advised that I didn't want to go to voicemail that I would prefer to wait for a supervisor. She told me I couldn't wait for a supervisor due to people holding and transferred me to the voicemail. I left a voicemail and called back, this time I spoke with Wendi. She advised that I had been charged 2 times and refunded me for one of the charges. I told her that I wanted to be refunded for both as I was not given what I expected to receive. She advised that she couldn't refund me for both but could the one. I advised that I found it a little strange that I was charged twice for the same report and not given what I selected. Wendi advised that I selected the people search and not the background check. She too could not refund the purchase. I called back again and finally spoke with Sarah a supervisor. She also indicated that the the reports were purchased 12 minutes apart and that one of them had been refunded but the other couldn't because it was what I chose. I insisted that this isn't what I chose nor did I choose it 2 times and it sounded like something glitchy was going on. I requested to have all my funds refunded do to this not being the product that I was requesting and she indicated due to it being a self serve site it is what I chose and that I would not be refunded per the terms and conditions. I did indicate that I hated to contact the BBB over this small amount, but the fact is it wasn't the product I expected. Sarah said go ahead the BBB is just a mediator and I would get the same response going there.

Desired Settlement: I want the full refund for not getting the expected product.

Business Response:

We have reviewed our files and our records show an order for a search was placed by you on 12/29/2014 at 9:08AM PST. A $2.95 Public Records Report was in fact selected and is still available for viewing in the My Reports section of your user account. We are sorry that you did not receive the results you were hoping for. When you order a report, PeopleFinders pays for access to the data, so the charge is for us to conduct a search on your behalf. We are unable to provide a refund, but a courtesy people or public records search is available on your account to help you find the facts you need. Feel free to review the Terms of Use you agreed to on PeopleFinders.com again if you would like more information about refunds or other policies. As was stated over the phone, the normal price for a background check on PeopleFinders.com is $39.95. Your payment of $2.95 does not cover the cost to generate a comprehensive background report. You are welcome to select and purchase a background check on PeopleFinders.com at any time.

Consumer Response: I am rejecting this response because:Providing with another search is irrelevant.  The site said: Special Offer: 3-Day Trial
Includes Unlimited background, people, property reports & more. If canceled within 3 days, pay only $2.95 for trial. After the trial, you will be billed $29.95/month.

I chose the option that said $2.95 thinking I was getting the background check.  I believe that your site is worded that others are tricked into thinking they are getting something they are not.  I am not wanting a people search as I can get that information on my own.  I was wanting the criminal background.  I found your site to be worded in a confusing manor and feel that you should respect the consumer as it is only $2.95 for you but that is a lot for me to just throw away on nothing.  

Business Response: For your review, we have attached a screenshot of the product you selected on PeopleFinders.com. Note that no mention of a background check is made relating to this $2.95 product. As stated in the Terms of Use you agreed to and as we have advised, we do not offer refunds for the product you ordered. 

1/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want to report more than one issue with this company, they appear to be a bait and switch scam. They advertise a free people search and a couple different options if you join. I joined the three day trial and wasn't satisfied at all. I got the same public information that I get when I don't pay. It assembled a "report" that includes a background check and several other information gathering options to help locate the person being searched, (marriage, divorce, and census records, etc.) When I clicked to review the "report" it gave me the same basic information that I get when I use the free service. When I called their customer service line I was connected to "***" who then proceeded to tell me I just wanted to argue when I was merely trying to express my dissatisfaction with their services. I tried several times to explain my complaint. I asked to speak with a manager or supervisor and she said there wasn't one. She then ended my call and hung up on me every time I called back, seven times to be exact. At which point I realized they were not into customer satisfaction to there discredit. Unfortunately I didn't look at their reviews online before trying these services. After searching, I have yet to find a positive review. Can someone from your office look into this and take appropriate action if you do indeed find what I and apparently others have experienced with them. I would like to be refunded and either a public warning issued at the site page or they be shut down. Anything short is going to say it is ok to scam hard working people everywhere. Please take action to stop there ill practices. Thank you in advance. ****

Desired Settlement: I would like for them to refund me any and all money they have taken out of my account. After reading several complaints I cannot be sure they only charged me once and for just the trial period so I want to be sure they refund everything. I will also be filing a complaint through my bank to insure they do not add any charges. In all I would like a public warning be issued by media and on their site page and see no reason why they be allowed to continue operating this scam.

Business Response:

Please find attached three screenshots. Example 1 shows the information available for the customer's selected listing prior to purchase. Examples 2 and 3 show the information that was priovided after purchase. Please note that prior to purchase no addresses, phone numbers, birth records or bankruptcies were displayed. If you were unable to view your report they are stored on PeopleFinders.com for 90 days. You will need to login to your account at PeopleFinders.com/login, then click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online.

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Feel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to speak to someone about multiple charges to my debit card. Upon inquiring about said charges, I was then treated to a lot of huffing, puffing, yelling and screaming. I was led to believe that I did not have any right to inquire about these charges. The first woman I spoke to refused to allow me to speak to her manager and hung up on me without any good reason. I was not rude to her in any way I was simply concerned about the privacy of my account. I then called again and received a new employee. She was telling me that I'm not the only one who had these issues and its my responsibility to take care of it on my own. What sense does that make? Not only do companies like this put your information online without your consent AND charge a fee for it, they are also not willing to accept responsibility for any financial errors on their part. So, after then asking her to speak to her boss, I was told that she didn't have a boss. She called me all sorts or horrible names and also proceeded to hang up on me again. When I tried to call back, they blocked my telephone number. The two women who work for this company are unnecessarily rude, bossy, and condescending.

Desired Settlement: I want a refund of the amount charged for the information that I requested as well as a written apology.

Business Response:

We take these matters very seriously and have reviewed the two calls on file from you to our Customer Care Department on 12/29/2014. We will take appropriate action. We apologize for any inconvenience caused by your experience over the phone.

During the first call we found that the representative advised, per your request, that the first two attempts to charge $0.98 to your card failed due to a zip code mismatch and that your third attempt, a $1.95 charge, did successfully go through. During your second call to our Customer Care Department, the representative advised per your request that there was "no manager available right now" and that they would "be in at 9:30am." She also offered you a voicemail so that the supervisor could call you directly at a later time. We have confirmed that your call was in fact transferred to the supervisor voicemail at the end of this call and not disconnected by this representative. You also requested to have your Public Record information removed from our search results. The representative confirmed we do offer the option to remove your information through a self-service online tool. She continued that we do not accept opt out requests over the phone. 

We found no instance during these two calls of a representatives "yelling and screaming" or using "horrible names." In contrast, we find that in your frustration with having to go online to manage your own Public Profile on PeopleFinders.com you had used several insults and vulgar language when dealing with the second representative.

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported. We are not required to remove any information from our website; however, we offer the option to as a courtesy. We are not refusing to remove your information. We will remove this information from being searched on our site once we receive your request. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

In conclusion your account was closed per your online request on 12/27/2014, the charge of $1.95 is non-refundable per the Terms you agreed to and you are welcome to request a removal of your Public Profile on PeopleFinders.com by using the online form provided.

Consumer Response: I am rejecting this response because:

I have a right to courtesy and respect from any person and at any time. I also have a right to inquire about charges, data collected about myself, as well as privacy and no corporation or otherwise has permission to infringe upon that.  America still has laws that corporations must abide by.  Nor should I be forced to "self serve" removing my information from a site regardless of how the information was collected.

i am not the only person who has had bad experiences with peoplefinders.com. I also was not transferred to any voicemail as the agent blocked my number therefore preventing the call from continuing. Of course I would expect people finders to lie. Moreover, that lack of professionalism and service in itself is proof of the poor reputation that this company has.

Peoplefinders is NOT a public utility and therefore is also required to maintain proper policies about privacy. Many lawsuits have been filed against companies such as this due to the misuse of people's names and addresses as well as credit card information. 
Liabilities do lie with businesses who dispense information for profit as you do not know what the motive or intentions are for the consumer of said information. 

There is never an excuse for a representative to be rude or bossy when dealing with a customers concerns.

1/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 12/22/14 I became a victim of fraud and is assisting the police in finding out who did this. I found a phone number on my bank online statement and used a reverse search service to locate where this number originated. When I put in the number on this site (white pages), peoplefinders.com popped up and claimed to have the owner's address and the owners name for this number, and that I could have this information for $3.95. I paid the money via credit card and did not receive any additional information. I immediately called peoplefinders at ###-###-####, talked to ***** (employee ID # *****) and after I explained that I wanted my money back for false advertising, she stated that she returned the money and sent an email to confirm. Due to becoming a fraud victim just today, I questioned just who this company is. ***** stated that it is irrelevant to give me their company information. I stated that I need to know because of what happened (fraud) and because I believe that false advertising is involved. ***** refused to give me the location for the company except to say that they are in California, I then asked for a supervisor. Supervisor ***** (employee ID *****) came on the phone and did the same. She refused to give me location information for the company and when I asked why, she questioned why I needed to know, which I then explained again, that it is because I paid money for something I did not get and my trust level is high because of what happened.I am filing a deceptive advertising claim against peoplefinders.com. They did not provide the information that they stated they had, after I made my payment to them. The money was refunded, although it will take several days according to both employees but my question is, Why the deception and why will they not tell me the customer where they are located besides "California"

Desired Settlement: I would like for consumers to know what they are getting into when they use this company: they may not get the information that they requested, and this is what happened to me. Thank goodness I only paid the one time fee and did not sign up for monthly service. This company should have their call center employees. say where the company is located. By not providing this information, the company does not seem legitimate and it was clearly false advertising.Thank you.

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Normally, per the Terms you agreed to, the charge would be non-refundable. As you stated we have refunded the fee for the report you ordered. This was as a one-time courtesy to you. Allow 3-5 business days for the refund to post to your account.

Our contact information, including address, is available to anyone online. For convenience, we have included the URL below.

http://www.peoplefinders.com/contact-us

Other information about our company is located at http://www.peoplefinders.com/about.

If
you have any other questions about our refund, the data we provide or other policies the Terms of Use you agreed to upon purchase can be found at http://www.peoplefinders.com/terms.aspx.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

1/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid the $19.95 for a 3 Day Background Check Membership Trial. I contacted customer service to ask the representative to refund the charges because they didn't deliver what they advertised. The report just had basic information such as name, Address and phone number. When you click on the background check tab, it just said not found. First I spoke to a representative and she said that I should have read the terms of use that explicitly states"they do not represent or warrant that the results provided will be 100% accurate and up to date". This TERMS OF SERVISE are nowhere to be found on their main page or second page or third page and what's worst, they advertise with BOLD LETTERS: Why Use People Search?Obtain a current address and phone numberReconnect with someone from your pastVerify a person's addressFind out who a phone number belongs toPerform a background checkPeoplefinders.com provides services that are misleading. They provided me with old address and phone information and no background check! I also spoke to the Supervisor ******** and she pretty much said that's how they do businesses, and that if people don't update their information, pretty much it's not their problem. I am requesting my money be refunded in FULL. My membership service was only 30 minutes, and I cancelled online when I realized PeopleFinders is another way to scam people. I will be following up with a letter to ****** ****** to express my disappointment on this website and its services.

Desired Settlement: I would like a refund to my credit card for the full amount.

Business Response: Our Terms of Use is available through a link at the bottom of the website. Additionally, customers are required to check a box during checkout that states "Yes, I agree to the PeopleFinders offer terms, Privacy Policy, and Terms of Use." these are hyperlinked to the appropriate pages for review. We have included the URL below.

http://www.peoplefinders.com/terms.aspx

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

12/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern, On March 15, 2014 I went to People Finders website to attempt to find the phone numbers and addresses of two old friends. I was charged a total of $3.90 which was clearly the amount that I agreed upon. Never again did I attempt to make use of this website. At no time, then or since, did I EVER authorize or request any membership with People Finders. On March 23, 2014 a charge of $24.99 appeared on my monthly statement under the description of PFREWARD. I certainly did not connect this description as being related in any way to People Finders' transactions of March 15 until several months later. I assumed this was something that my son had bought. Only recently when I started going back and looking more closely at these statements did I discover that I have been automatically billed $24.99 for (8) months (March to November) totalling $199.92! I called the phone number on my statement only to find out that it was People Finders! So I called People Finders only to be told that I MUST HAVE agreed on-line to a membership and automatic billing. I said that I NEVER agreed to a membership, let alone one that charges $24.99 a month for this service. The BBB of Sacramento, CA revoked People Finders' accreditation on October 13, 2014 due to failure to adhere to BBB standards. Specifically, section 8A of the BBB Standards: Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

Desired Settlement:

I feel that I have been totally ripped-off and that this is a scam. I demand the full amount of $199.92 that People Finders has automatically taken from my USAA credit card over the last eight months WITHOUT my consent.

I am a veteran and have put my faith in the services of USAA. For this reason I am appalled that USAA continues to allow such companies to transact business with USAA.

Thank you for your consideration.

****** ** ******

CC: People Finders

BBB of Sacramento CA

Business Response: The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records show on 3/15/2014 you affirmatively selected to enroll in this membership by clicking "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer directly below.

PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood

For the period of your membership you were charged each month. Our Customer Service was available to take your cancellation at any time via your online Account Manager, email or over the phone. Per your request over the phone on 10/28/2014 your account was closed. Your call was escalated to a supervisor per your request. Per that request, the maximum exception to the Terms you agreed to was applied to your account and two refunds of $24.99 were issued as a courtesy. The supervisor then informed you that no further courtesy refunds were available. In conclusion, we have refunded a total of $49.98, your account is closed and there will be no further automatic billing.

12/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Several months ago I selected a one time search on People Finder phone####-###-####. I just noticed a $24.95 charge on my American Express statement which I NEVER authorized. Per American Express this charge has been going on for months. American Expressed placed a block on People Finder. I just called People Finder, spoke with a woman by the name of *****. I explained the problem. She claimed that People Finder has been sending me monthly emails about the reoccurring charges. This is not true. I told her I would file a complaint, she told me to go ahead, there was nothing I could do about it. In my opinion their tactics are deceptive and fraudulent. I should also add I told ***** to cease charging my account immediately.

Desired Settlement: Reimburse my account for every unauthorized charge or send me a check for same.

Business Response: We were unable to locate the charge you are referring to associated with the email or name provided. The account associated with this email has not had activity since 2009. Please send us the e-mail you used to create your other account at PeopleFinders.com.

Consumer Response: I did not see an avenue to respond directly to people finder. The reason they do not have any information on me is because I NEVER signed up for a trial with them or as a member. I just checked with my credit card company, American Express. $24.95 has been charged monthly to my account since December 29, 2013. Unfortunately, I did not review my statements, however, there is nothing authorizing a deduction nor approving a membership.

Please advise how I can respond to the company

Thank you

Business Response: We want to make sure you are aware your BBB complaint was placed to PeopleFinders.com through the BBB and not PeopleFinder.com. Additionally, we do not have a representative named ***** in our Customer Care department. Therefore we believe you may be contacting the wrong company. Our contact information is below if needed.

PeopleFinders.com Customer Care
(800) 718-8997
Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Consumer Response: I am rejecting this response because:
This seriously appears to be a scam. People Finder vs "people finders."  The phone number and complaint was provided by American Express. 

Therefore, this company appears to be into fraud, and should not be allowed to vitimize people.

Business Response:

Given that we do not find the charges in our database with the information provided and she states she sees charges from People Finder, we feel this complaint was made to the wrong company. We recommend they review their billing statement to find the company that they have done business with. Charges from our company will be labeled "PeopleFinders.com 8007188997" Again, we have no affiliation with People Finder.

Consumer Response: I am rejecting this response because:

I rechecked my credit card statement. The phone number that they say belongs to this company in the response to my claim  is the EXACT phone number listed on my credit card statement. It is impossible for two different companies to have the same number.

My position now is, this company is scamming the public and should be shut down.

Business Response: As we have stated, you would need to provide us with information associated with the charge you are referring to. You have yet to provide the information we have requested in order to locate these charges. Therefore we cannot make any changes.

Consumer Response: I am rejecting this response because:I do not have any paper work etc.I did a one time request a long time ago. I am not the first person this scam has adversely affected.

The only information I have is the company phone number on my credit card statement  which is the same as the one listed for this company.

Consumer Response: Please note, this is a copy and paste of the company I have the complaint with from my credit card statement. It is the only information I have which clearly shows their phone number regardless of the name this company goes by.

$12.55PEOPLEFINDERS.COM 00800-718-8997 CA1415084400000Nov 4 2014Nov42014PEOPLEFINDERS.COM 00800-718-8997 CA$24.95

 



                       

                                               

                 

                 

                                 

                                                   

     

 

      

         

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Business Response:

We feel we have made it clear in each of our responses that we cannot assist if the information associated with the charges is not provided by this customer. Providing the dollar amount and date of the charge does not narrow down the results sufficiently. We request again that this customer provide more information in order for us to locate the charges and assist. They will need to call us directly, using the contact information we have already provided here, so that we can locate the charges using the credit card that has been billed. We will need at least the first six and last four digits of the credit card number.

To be clear, the only suitable response would be for the customer to provide the information used when making the purchase on PeopleFinders.com or call our Customer Care department and provide the card number on which the charges took place.

12/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Deceptive business practices. You purchase a search ($9 and change) on their site, and in the process you inadvertently and unknowingly, are signed up for a monthly recurring charge of $24.99. I used the service 10-27-2014, was then charged $24.99 on 11-4, got my statement 12-8, noticed the charge and contacted them. They immediately credited the account, however, my account had already been charged another $24.99 on 12-4, and they refused to reverse the first charge.When I discovered this first charge, I went to their site. Checked 'my account', it said I was not set up for recurring charges, but yet on the same page it said I would be continued to be charged for renewal of my account unless I contacted customer care. Which way is it?Unethical, period!

Desired Settlement: Refund of both 11-4 and 12-4 charges of $24.99. They have already agreed to refund the 12-4 charge.They should also be shamed into changing their unethical and misleading business practice.

Business Response: The charge of $24.99 is for PeopleFinders Rewards program. This program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records show that on 10/27/2014 you affirmatively selected to enroll by choosing "Yes, sign me up for PeopleFinders Rewards" instead of declining the offer directly below.

PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood

We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99 on the eighth day, and for every month thereafter. Per your emailed request on 12/9/2014, and as a onetime courtesy, we have refunded one charge of $24.99 for the most recent month of membership. The remaining November membership fee will remain on your account per the Terms you agreed to.

Consumer Response: I am rejecting this response because:  I did not sign up for a rewards program.  And by their own admission, it must not have been something they offered up front and straightforward.  I did not cancel within 7 days because I did not know I had signed up for it.  No e-mail confirmation, nothing.  No notice that I had been charged.  Nothing.  No notice when the 2nd charge was made a month later.  I did not know either charge had been made until receiving my monthly statement on 12-9, at which time I acted immediately and discovered both charges.

While they have refunded one charge, they should refund both.

Consumer Response: Customer states: The company has sent me notice of the December refund and I will await for November's refund as well. If they do not follow through I will call back.

Business Response: We have closed your account entirely and have refunded the $24.99 November Membership fee. Please allow 2 to 5 business days for this additional refund to appear on your statement. Understand that you will no longer be eligible for any further exceptions to the Terms you agree to on PeopleFinders.com.

12/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I wanted to just find one person. I did not agree to a free 3-day trial or a year's service. I made sure to click no-thanks every time on every screen. I was charged 24.95 for a year's service. There is no way to refund my money or a supervisor to talk to.

Desired Settlement: I would like my 24.95 refunded for the service that was charged that I never authorized.

Business Response: Our records show you have already been assisted with this matter. At the time of purchase on 12/2/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at any time on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 12/9/2014 your account was closed. Then, on 12/10/2014 you were contacted by a supervisor. She agreed to refund $24.95 as a onetime courtesy. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

12/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They charged me 39.99 for information that I already had u can get the same info on Google or white pages for free and then they won't even give you a refund its a ripoff totally

Desired Settlement: My money back if I got my worth that would be diff but all the info is wrong r old

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

12/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up and paid for a 3 day trial with PeopleFinders.com back in August 2013, in order to search for 1 record. Although I never again used their service, they subsequently charged me $24.95 a month for the next year, for a "membership" that I did NOT order. They did not notify me of this "membership" - there was no communication from them at all about recurring charges. I have no emails from them, no invoices, or statements, and no account information with them. Somehow I missed the charges on my bank statement, until now. When I called they refused to refund the charges and said I should have noticed the charges on my bank statement - so it's my problem, not theirs.

Desired Settlement: I want all of the $24.95/mo "membership" charges refunded to my card immediately. I have not been on their site for over a year.

Business Response: We were not able to find an account using the e-mail address you supplied. Please send us the e-mail you used to create your account at PeopleFinders.com. As stated during checkout for the trial membership you are referring to, unless the customer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for refunds and simply allow members to cancel anytime to avoid future charges.

12/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Used the site to locate old friends. Advertizement was $19.95 for three days of access. I canceled after two days. Two days after that they charged my card another $2.95 without my permission or knowelege. When I spoke to a customer Service rep. I was given a run around that it was clearly advertized that I would be charged $2.95 for canceling. I find it hard to believe they can charge for canceling or even charge my card for it without notice.

Desired Settlement: I would like my $2.95 refunded

Business Response: As stated on the website, a cancellation fee of $2.95 was applied to your account for the trial you selected. The three day trial trial was canceled within the trial period. Therefore, on the fourth day you were billed only $2.95. If we had not received a cancellation you would have been billed $24.95/month. Feel free to review the $19.95 Background Report + Trial product you selected on PeopleFinders.com. This charge is non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: Your site and it's mouse overs are misleading. My understanding of it was 19.95 for three days access. NOT one report. Also it no where said when I paid the 19.95 that I would be billed another 2.95 for cancelling at the end of the three days. I accessed your site with another e-mail and it was just as misleading, Altho when I accessed it from the original e-mail it showed the 2.95. Like I said it's very misleading. It says nothing about the cancellation fee until after you've paid the 19.95, I don't expect money to be refunded but will never use your site again and will do all I can to keep others I know from using it also..

12/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The website claims to give you a one-time phone number look-up. They claim that you agree to a $24.95/month charge. This information is not clear. It is also a scam to get you to continue to pay this monthly service because you don't know you have to cancel the service.

Desired Settlement: Refund of three months. They granted me a one-month one-time refund when I canceled the service.

Business Response: At the time of purchase on 8/17/2014 you with an offer to a 3 day trial to our Membership through a full-page offer directly after checkout. You had the option to accept or decline this offer. Our records show you affirmatively selected to enroll in this trial membership.
This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one additional refund of 24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account with PeopleFinders.com is now closed.

Consumer Response: I am rejecting this response because: I was unaware that I had to cancel the service within the three day period.  I thought I was paying for one phone number.  My life is hectic and I needed one phone number.  I would not have paid for the one phone number, let alone months of service.  My time in August was spent getting two children off to college, buying their books, taking care of my father who is ill (my mother died in April) and returning to my job as a public school teacher.  I have not been any less busy since then, and I just happened to notice these charges on my credit card bill for this month.   My complaint is the method that they do business, having a system set up that forces you into a plan by you unknowingly spend money they don't intend to spend.  My account with them will show I never looked up another number since August.

Business Response: We feel we have already explained how the charges came to be. PeopleFinders.com is a self-service site where users must navigate and select the products themselves online. You selected a membership product on 8/17/2014 which provided the capability to run unlimited searches and other features for a monthly fee. If your intention was to run just one search then you had selected the wrong product. Our Customer Service was available to take your cancellation at any time via the website, email or over the phone. Unfortunately, you are not eligible for any further refunds per the Terms you agreed to on Peoplefinders.com.

12/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PEOPLE FINDERS USES DECEPTIVE AND CONFUSING BILLING PRACTICES

Desired Settlement: I WOULD LIKE A REFUND OF $60 IN UNAUTHORIZED CHARGES TO MY CREDIT CARD

Business Response:

At the time of purchase on 8/8/2014, this customer had a choice to accept a special discounted price available with a monthly membership ($19.95) or the full price for the search without membership ($39.95). The membership option provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. On the next payment information page, the consumer is provided with an entire section directly below the total outlining the terms of the membership. This again clearly and conspicuously states that after the initial trial, unless the consumer cancels the service, it will continue monthly and the card they provided will be charged. This will continue until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. Our records show this customer affirmatively selected to enroll on 8/8/2014.
Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. Per his online request on 11/6/2014, three months after the membership was initiated, we closed the account and issued a refund for the most current month of service at $29.95 as a one-time courtesy. There are no further refunds available.

Consumer Response: I am rejecting this response because:  First, their own statements indicates that I was enrolled in a $19.95 a month program that renews automatically.  So why did they charge my credit card $29.95 a month for three months.  I never requested a membership for $29.95 a month.  Therefore, they overcharged me $10.00 a month for 3 months.  I am now requesting an additional refund for the $30.00 overcharge.  I will be happy to provide copies of the $29.95 credit card overcharges upon request.

Second, I would like to point out that they say the $19.95 gives members unlimited searches for each month.  On at least four occasions during the three month period I was charged from $1.oo to $3.00 for each individual search.  In other words they violated their own "free unlimited searches" policy by charging me for each individual search.  I can provide copies of credit card charges for each of the four searches in question.  I am now requesting an additional $10.00 reimbursement for the four searches in which I was charged a fee.

The two instances I have outlined above indicate how Peoplefinders attempts to defraud their members. I thank BBB for the promptness of  their actions and I look forward to the additional $40.oo in refunds that they (Peoplefinders) has proven that they owe me by their own words!

Business Response: Feel free to review the $19.95 product on PeopleFinders.com for the Terms you agreed to during checkout. As explained previously the discounted price for the report plus trial membership is $19.95. If the trial, which comes with the $19.95 report, is not cancelled within three days the membership fee of $29.95 will be charged on the fourth day and will continue monthly until the service is cancelled. Overdraft fees are something we do not control and do not provide reimbursement for.
Our records show you have not been billed additionally for the searches you ran on this account. We have record of you logging in and accessing our database using many different criteria from 8/10/14 to as recently as 10/23/14. Again, there are no further refunds available per the Terms you agreed to.

12/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This cooperation, (Peoplefinders), has some of my Government Records, namely a Marriage Certificate, which it is offering for "Sale" to other people on the Internet, said Certificate contains my Social Security number and other personal identification, which could lead to easy "Identity Theft". Peoplefinders is "apparently" refusing to remove my information from their website, although their own protocols posted to their website say "you can have your information removed if you choose to", which I have done twice, and they still have the information when I run a search on my name, and are still offering my "information/i.e. Social Security number" up for sale to other people wishing to purchase it. This is basically Identity theft or selling my identity. I have contacted them four times: twice through their website, twice via telephone (they picked up the call once and refused to cooperate, the second time it went straight to voicemail), once via their email addresses, and I have not seen a result, response, or any positive effect at all. I have not done business with them, and am not doing business with them, they simply have my marriage certificate, and refuse to pull the posting of my personal identity information which is in the certificate. They made up an argument over the phone, simply not acknowledging my request to have this vital record removed from their site, citing an argument having nothing to do with my request for them to remove my vital records from their system or from trying to sell my marriage certificate which contains my social security number. I am not sure how they obtained my Marriage Certificate?

Desired Settlement: I want Peoplefinders Corp. to immediately remove "My Marriage Certificate (which contains my Social Security number)and my Identity" from any of their systems, or their subsidiaries systems, as this constitutes Identity Theft. I will also take this up with the California State Government(Agencies), so as to set precedence. I want Peoplefinders to immediately stop trying to sell anything related to my identity or social security number in my marriage certificate, which they show on the web.

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

We do not provide legal documents such as marriage certificates or divorce decrees. We only provide marriage records. Marriage records simply list the date, city and state the marriage took place. Additionally, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. Because social security numbers are not public information, we do not provide them. Nor do we advertise that we can provide them in any way.

Our records show we already have an opt out on file regarding your listing. If you are still seeing information you would like removed, please provide the URL where it appears. Please be aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it.

Business Response: Thank you for providing the additional information. We have submitted this additional listing for removal. Please allow 24-48 hours for this to reflect online.
 
We do not have the capability to remove links on ******, **** or any other search engine. The information will still be seeing on these sites is from an API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site. We apologize we could not be of more help in this matter.

We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us directly so we can remove it.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me; however, please note that the business (Peoplefinders.com) had "all" the information, stipulations, contexts, and material evidence within the original BBB complaint and the respective attachments within, and the material to be removed was clearly and only from "their" website and their systems, which they had refused or neglected to do. Thank you for your assistance, it is very much appreciated! Thank you!

12/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time use of peoplefinders.com which was supposed to be less than one dollar. I looked at the site carefully and did not see any provisions for charging my credit card once a month thereafter for $24.95.They have now charged me $24.95 a month since July.I called them and was pretty angry about it and they asked me why I didn't look at my statement sooner. I NEVER authorize automatic payments and was very surprised to see they had been doing that.After going around and around with them for a while they agreed to return two months of fees and stop charging my credit card. That was $52.00 to look up one person one time.What a ripoff!!!

Desired Settlement: I'd like to get my $52.00 back from them but if not I would accept one payment to them of $24.95 for my stupidity in trusting what I could see on the website.Who would knowingly pay even $24.95 for looking up one person?Rip off!!!

Business Response:

At the time of purchase, you had a choice to accept a special discounted price available with a monthly membership ($0.95) or the full price for the search without membership ($1.95). If you did not wish to enroll in membership you could choose the full price for one report. The membership provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then, on the next payment information page, you were again provided with an entire section beside the total outlining the terms of the membership. This clearly and conspicuously states that after the initial trial, unless you cancel the service it will continue monthly and the card you provided will be charged until you tell us to cancel the membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service is available to take the cancellation at any time. We received notification that you wished to close your account over the phone on 11/25/2014, four months after the membership had been initiated. At that time we agreed to refund two membership fees of $24.95 each. Per this complaint we will refund one additional membership fee of $24.95 as a courtesy. In conclusion, you have received credits for three months of service totaling $74.85, your account is closed and there will be no further automatic billing.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

12/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The site allows you to do a search on a name, then it assures you that it can provide the person's current address. "Current address available" is what it says on the left sidebar. Then it makes you pay to get it, and you find out the address is not current at all. This business should be forced to change the words "current address available" to "last known address available" because they cannot guarantee the address is "current". This is false advertising.

Desired Settlement: I want them to stop using the words "current address available" on the site, and refund my money.

Business Response: Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the most current information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or our other policies. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time by calling our Customer Care department.

Consumer Response: I am rejecting this response because:

Your website specifically stated that the person's current address was available. It is the ONLY reason I decided to pay the fee to see it. If it had said "last known address" I would not have paid to see it. 

12/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a search on a particular person on Sept. 10, 2014. Immediately followed website instructions to cancel the automatic membership. Contacted Peoplefinders, they say they have no record of cancellation. Did not receive any emails from them upon ordering or upon cancellation - all search results were displayed online and not emailed to me. They have fraudulently charged my credit card 3 times for $29.95 since then, in addition to the $19.95 that I agreed to for the report that I ordered. I canceled the membership immediately because when I tried to get a report on another individual, it did not work at all (supposedly the trial membership gave unlimited background reports for 3 days, and the auto membership would start unless canceled, which I did).

Desired Settlement: I would like a refund of the amount stolen and charged to my card = 3*$29.95 = $89.85

Business Response:

At the time of purchase you chose to receive a discounted price ($19.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

•Background Checks – Contains a wealth of information about most any individual in the United States

You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee ($29.95) on the fourth day, and for every month thereafter. Our records show your membership was cancelled over the phone on 11/24/2014, three months after the membership was initiated. Additionally, you advised the representative that you had already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Consumer Response: I am rejecting this response because:

I followed the website instructions to immediately cancel my membership on the day that I first purchased it.  I did not receive any email verification from you.  The fact that you have no record of my canceling of the membership is either your error, or an error in your online system, as I exactly followed the instructions for cancellation.

12/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On April 2, 2014, I was charged two (2) fees; one of $0.98 and one of $0.97 to my credit card. I don't recall ever finding anything on the website and would like to be refunded these two (2) amounts.

Desired Settlement: All I want is $1.95 ($0.98 + $0.97) put back on my credit card and I will be satisfied. Thank you.

Business Response: We have reviewed our files and found that an order for a search was placed by you on 4/2/2014 at 7:58am PST. A product was selected by this user, account information was registered and the purchase was successfully completed. In addition to fully passing our verification process, on 4/4/2014 we received emails from this same email address which state 'I purchased a report from your website.' As stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search on your account currently will remain until it is used. There is no expiration date. You may elect to have that free exchange search ran at any time.  Just call our number and a representative will run your search for you.

12/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am a victim of a scam-clever bait & switch. On 11-15-14 I tried to locate an old friend on People Search. I gave my credit card number for a 95 cent charge. Somehow I got switched to People Finders.com for a "FREE" 3 day trial "membership." That same evening I got 3 emails from PF.com. One "accepted" as a member. 2. after my call, they canceled my "membership." 3rd, They charged me $39.95. ALL ON THE SAME EVENING. After my call to their 800 number, I was told brusquely, if not rudely, "talk to your bank," (*****), which I did. My bank person said the $39.95 was "pending." The monthly ***** bill i being prepared today - 11-18-14. The $39.95 may or may not appear. If it does, I was told to call the bank's dispute resolution person, which I will. Yesterday, I spoke with one of your agents. She was familiar with People Finders. Thus your company knows them. They are near you. I am 81 years old, a veteran of Korean service. I am not stupid, but I was scammed. Your response and help will be appreciated. PHONE # *** *** **** or EMAIL ABOVE. I TRIED TO EMAIL YOU BUT FAILED YESTERDAY.

Desired Settlement: $39.95 will not kill us, but will sure hurt us on a retire/fixed income couple budget.

Business Response: As you stated an order for a search was placed by you on 11/15/2014. You selected a $0.95 People Search PLUS free trial. A few minutes later you proceeded to purchase a $39.95 Comprehensive Background Report on the same individual. As stated during checkout, Background Reports are not included in the trial membership you selected for $0.95. We received your cancellation over the phone on 11/16/2014, within the three day trial therefore you were not billed the membership fee of $24.95 on the fourth day. Your original purchase is not affected.  

On 11/19/2014 we received an alert from your credit card company. Essentially, your card company alerted us that your card information had been compromised and another person made this purchase without your knowledge or permission. Per that alert we have fully refunded the charges.

Consumer Response:

My complaint is resolved. Peoplefinders.com has issued a refund of $39.95 to my credit card + an "apology" of sorts. Thanks for BBB's concern and assistance. I have learned to be a little smarter in regard to potential scammers.

11/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The billing practices of this company is unscrupulous, deceptive & fraudulent. They duped me into getting 2 information reports charging me less than $1 for them. In time, and without my consent, they used my credit card information to sign me up for one of their revolving monthly memberships for $24.95. This was not authorized and was without my consent or permission. I have contested the charges with my bank but the shameless crooks are still fighting me over this. It is shameful to steal money like this. Through my investigations of this company I have discovered it is an industry problem. Their competitors do the same thing. In addition, what you think is their competitor really isnt. It is just another website they own and operate. I have contacted peoplefinders.com several times to get my money refunded but their customer service staff are hardcore and combative. They will not refund your money. In addition, I have contacted their business email and have not even gotten a response. They sent me an email invoice for the legitimate charge of $0.95 but I have never received an invoice for the monthly charges. They depend on your laziness to not notice on your bank statement they are charging you. In fact, they use a 3rd party biller for that very reason. The charges on your bank statement never say peoplefinders.com anywhere.

Desired Settlement: I want every $24.95 charge to be refunded to me. I paid for the $0.95 for the 2 reports. I agree to pay for that. However, those are 2 reports are the only time I ever used peoplefinders.com services. I want ALL the $24.95 monthly charges refunded to me.

Business Response: At the time of purchase you had the choice between a normal priced report at $1.95 and the same product at a discounted price. Our records show you chose to receive the discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any
address

•Social Profile Searches – See updates on all of your friend’s social profiles
in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current
owner and  value

You were clearly and concisely notified about the trial membership and automatic renewal that comes with this discounted product on each page of checkout. As stated, you had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. In fact, we have no record of any direct contact from you regarding this account. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

We have cancelled the automatic renewal of your membership per this complaint.

You have stated that you already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

11/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The web page listed the information I was seeking as available on the Background Report. After paying for the report, it did not have the information that I was seeking and paid for. The information listed was either old, outdated or was the wrong person. I called the Service Representative and she stated that the information that I was seeking was not available in the state that I was seeking it from. (This fact was omitted on the web page and listed the information as available) The Service Representative stated that no refund would be given.

Desired Settlement: I am seeking a full refund, due to the services listed on the Background Report were not provided and not even available for the state that I was seeking it in.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we can offer you a free search to help you find the facts you need either now or in the future. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:

I was falsely lead to believe by the Peoplefinders.com web page that the information that I was seeking was available from all states. The fact that the information I was seeking was not available from the State of Alabama was omitted on the web page. The information that was provided was outdated or for the wrong person.

11/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I thought I was buying a phone number or address from Peoplefinders.com. They charged my credit card $2.99 then again charged another $3. The information was pointless. It did not work and was invalid. I received my credit card bill and they are now charging me an additional $25 for services rendered. I can see paying the original charges because I did use them even though it was worthless. But to continue to charge me additional fees is crazy. They will not return my money and I feel they are cheating customers with hidden charges. They are a shady company that does not follow through with useful information.

Desired Settlement: I want my $25 back. And I think people need to be made aware of the services rendered or not rendered in my case.

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer Response:  
I accept the response from People finders. They are refunding my money and we have settled our issue. 

11/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was billed for a subscription that I don't remember subscribing to. I paid for a couple searches on behalf of my father. It must not be obvious or I would remember. I remember clicking carefully to try to avoid any subscriptions. I made a deliberate effort against this. How did I end up getting billed $24.99 for a monthly subscription.I want a refund. It's false advertising to trick people into subscriptions with subtlety.

Desired Settlement: Please cancel my subscription, delete my credit card information from your records and give me a refund.

Business Response: At the time of purchase on 10/29/2014 you affirmatively selected to enroll to a three day trial to our services through a full-page offer directly after checkout. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 11/3/2014 your membership was cancelled. As a onetime courtesy, today we will grant one refund of $24.95.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

11/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We paid $1.95 for a phone number. We didn't get the phone number, it was a disconnected, useless number.People Finders.com then wants to steal $24.95 from us.For what?I do not give People Finders permission to steal $26.90 from us.People are getting furious over the manner in which white men do buisness.

Desired Settlement: They are not entitled to $24.95 of our money, no way, no how.It's a disgusting way to do buisness. Somehow they are still in business.

Business Response: Our records show you have already been assisted with this matter. Per the supervisor call on 11/3/2014 at 4:27pm you were refunded two charges of $24.95 as a onetime courtesy. Your account with PeopleFinders.com is closed.

At the time of purchase on 9/25/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Consumer Response: I am rejecting this response because:

Dear *****,

It is not enough that People Finders restored to me the money they stole from me.

Their entire way of doing buisness with small print white man bullshit is unethical. The rich pricks steal, then hide behind their underpaid clerks who have to deal with customers' anger. The customer service girls were actually quite terrible in their own way. You should reach the cowardly white pricks who are profitting from their crappy buisness tactics.

What about all of my brothers and sisters who pay $1.95 for a phone number - which in itself is expensive! - and then are charged $24.95 each month for nothing!? That's a very dirty, nasty, slimy way of doing buisness. Of course, they will continue they have no morals.

You'd be saving a lot of people a lot of trouble if you would not allow such shabby treatment of customers!

Thank you,

Sincerely,

******** ******

11/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the 3 day trial product on Oct 3, 2014. I cancelled on October 5, 2014. I checked my cancellation of product on the website again on October 6, 2014. It said inactive. Even though I "cancelled" within the 3 day period, I was on "Autopay" and billed $24.95. If you use Peoplefinders watch out for this also. They try to trick you even when you are deactivating your service. The big button that you would press to confirm deactivation on most sites (which many would press without reading) confirms that you want to continue your account!Even though I saw this and deactivated my account, I was still charged and when I logged back onto my account on October 20, 2014, my account was active again! My guess is it was reactivated because it auto-renewed even though I deactivated/cancelled the account.I called customer service and they said it was a non-cancellable fee so, no refund.

Desired Settlement: Refund of $24.95

Business Response: At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

Business Response:

We feel we have already addressed these concerns. Cancelling a membership is the same as canceling the automatic renewal.

Consumer Response: I am rejecting this response because:

BBB, please go onto their site and try it yourself to experience it.  I still reject their communications as what peoplefinders is saying is deceptive and untrue.  I canceled my subscription but did not turn off auto renew.  They said cancel in 3 days.  Their site is misleading at best.  You need to try it yourself to understand it and understand that what they are saying and how it is presented on their website is not good business and deceptive.

Also, please note, I am now receiving spam at the email website that I gave peoplefinders when I registered with them that I have never received before.  Can you please have peoplefinders respond to this, why this is happening and how to turn it off?

Thank you.

11/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to get a 24 hour membership and they charged me $19.95 so I contacted customer service to ask the representative to refund the charges, she said all they could do is remove my payment method so i didn't get charged next month. The services are misleading and false because they do not offer any other services like it says in their advertisement until after you pay then it states you must UPGRADE and purchase background checks, criminal records or public records! So I am requesting my money be refunded in FULL. My membership service was only 15 minutes, and I cancelled online and by phone when I realized PeopleFinders is just a fancy web based white pages that steals money. Here is what their ad says after you log in: However, they send you to another third party site:Memberships are available in 24 hour and 30 day increments. You may upgrade your Membership at any time, or purchase one of our other great products like Comprehensive Background Checks, Reverse Phone Lookups, Criminal Records and Social Network Searches!

Desired Settlement: $19.95

Business Response: PeopleFinders.com does not offer a 24 hour membership. Our records show the product this customer selected was a $19.95 Comprehensive Background Report plus 3 Day Background Check Membership Trial. A checkbox was also affirmatively selected during checkout to have a PDF version of the report emailed to the customer for an additional  $2.50. At the time of purchase the customer chose to receive a discounted price for the service they selected. Normally Background Checks on PeopleFinders.com are $29.95. They received a $10.00 discount because they signed up for the 3 day trial to our membership. The trial refers to the Membership only. They have cancelled within the 3 day trial period and therefore will not be billed the membership fee $24.95. The original purchase of $19.95 is not affected.
As stated in our Terms of Use, we do not offer refunds for the product they ordered.  While we are unable to offer them a refund, we would like to provide them with a free courtesy search. The free courtesy search will remain on their account until it is used.  They may elect to have that exchange search ran at any time.  Just call our Customer Care and a representative will run the search for them, free of charge.

11/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used Peoplefinders once several months ago using an advertised $.99 service, which for some reason cost $24.00. The service was next to useless, however I knowingly used it. I was unaware that the company would debit my bank account some $24 a month in perpetuity. (I do not have an account with them - I can't sign in to the website: and the company does not send me a password to sign in using their website using their "recover password function" - obviously that is because I do not have an account with them even though they charge me every month for a service which I have only used once). The barriers to communicate with the company are significant, and apparently I need to spend all day on the phone to get to talk to someone that could address this problem. I have been unsuccessful in contacting them.

Desired Settlement: It may be impossible to get a refund (reading the website disclaimer(s)). For the record I would like my money back for the past 2 months that they have been debiting my bank account against my wishes. I desire official confirmation that Peoplefinders will discontinue debiting my bank account, and that they understand that I do not desire their service(s). This is a fair request, and I can not communicate this request to the company any other way than to complain to the BBB.

Business Response: We have reviewed our records and found an account under your name. It is under a different email address than the one provided on this complaint. Our records show you successfully logged in and cancelled this account through your Account Manager on 10/23/2014.

At the time of purchase on 6/16/2014 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial via your account manager on the website, via email or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, as stated on each page of checkout, you were charged the $24.95 membership fee on the fourth day and for every month thereafter. During the five month period of your membership our Customer Care department was available to take your cancellation at any time. Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card. Your PeopleFinders.com account is also closed.

11/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was trying to do a background check for our church. I was misled by advertising on a we page stating $9.95 for 6 months. It ended up being 9.95 per month, so I was charged $59.60. When I called, the agent I spoke to was great. He refunded me before I hung up and I purchased the recommended package for $19.95. I tried to find the background report I was looking for. This particular system could not locate the person I needed. I called seeking help. The agent I spoke to was ****, agent # ****9. **** informed me she could "not magically make it appear" and further she repeated about 6 times although I can't find the report i need, nor can she, that I cannot receive a refund because i already received one today. After she treated me like i was inadequate, I asked to speak to a supervisor, hoping to resolve the situation. She transferred me to a voicemail. It's clear they get a lot of complaints and do not have proper resources in place to handle. All I wanted was the record i needed, or a refund. I was courteous and polite.Please be sure they do not do this to others.

Desired Settlement: A refund. I spent several hours working with them on this and based on their unwillingness to work with me, I made contact elsewhere and got what I needed in ten minutes.

Business Response: The product you initially selected is advertised by stating "5 Months of UNLIMITED Searches $9.95/mo ($59.70 Today)." Our records show that you selected the product and proceeded through checkout. Charges are normally non-refundable per the Terms of Use you agreed to. Our records indicate that when you called the representative, he advised that one month of membership by itself is $19.95. In order to receive the $9.95/mo price you need to purchase the full 6 months at $59.70. The representative made a one-time exception to our Terms and granted a refund of $59.70. You then proceeded to purchase a one month period of the same membership at $19.95. Given that you are purchasing the ability to run unlimited searches for a set amount of time, our Terms do not allow for refunds. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.

Every report you order is available at PeopleFinders.com in your My Reports section. To view your report, please login to your account at PeopleFinders.com/login, then click the “My Reports” link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online. Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the “Print Version” icon and you will be shown a printable version of your report.

Consumer Response: I am rejecting this response because:I paid for a product that did not yield results.  Their customer service representative mistreated me.  

10/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The people finders website is very tricky. I am very careful and read all fine print. I set up an account for the trial period, and I cancelled before the trial period. I went back on the site an did an individual inquiry for a couple of dollars. It never stated I was starting a membership with them. I understood I was just doing a one time charge. I received no notifications that I was being charged and when I was being charged. That website is very misleading. I called the complany and they representatives were so rude. The representative would not hear me out, she was talking over me and she hung up. My second call was to a ***. I explained to him I wanted my money back, he told me that was not going to happen. I asked him how do I dispute this he said there is no way to dispute it. He didnt not offer no resolutions. I asked to speak to a supervisor and was told they can only transfer me to a voicemail. The voicemail had no name attached to it. It all seems just fishy. I would never deal with their service again. They trick you into a membership. I want my money back.

Desired Settlement: I want my money back, i will settle for the last 2 months. I want the owner of that company to contact me for his rude employess. They need to listen to the call I made.

Business Response: We have reviewed our files and found an order for a search was placed by this customer on 6/16/2014. At that time a $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was selected. This trial was cancelled via the online Account Manager on 6/17/2014. We show continued usage up until expiration on 6/19/2014.

On 7/11/2014 a separate order for a search was placed. This second time the exact same $1.95 Reverse Phone Lookup Report plus Reverse Phone Membership Trial was chosen and the customer proceeded through the same checkout process. This time we did not receive notification that they wished to cancel the trial within the three day trial period. Therefore, they were charged the membership fee ($24.95) on the fourth day, and for every month thereafter. In addition, our records show this user ran many searches up until 9/30/2014, utilizing the membership for three months after it was initiated. On 10/17/2014 we cancelled the membership per her initial request over the phone.

Given that we have provided the ability to run unlimited searches for a monthly membership fee our Terms do not allow for refunds. This customer has also mentioned that they have already contacted their bank or Credit Card Company and filed a dispute. Often, due to the dispute, they are given a conditional refund by the bank; therefore we cannot offer them a courtesy refund. In conclusion, the charges are non-refundable per the Terms agreed to and continuous usage on the account, the account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because:
Those terms i did not agree to. I read no such policy or terms. They did not inform me that they were billing. if i knew they were billing me i would have cancelled the firt time i got billed 24.99. But they were sneaky billing.

Business Response: You were notified of the automatic billing in clear and concise standard text on each page of checkout. Our records show you were aware of the membership because you logged into your account and used it consistently. The usage of the membership over the period of four months indicates that you did not intend to cancel within the first month. You are free to review the refund and other policies every customer must agree to in order to complete a purchase on PeopleFinders.com at http://www.peoplefinders.com/terms.aspx. 

10/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In July I used the peoplefinders service for a fee of $ 24.95..I have been billed three times for this same one time service..July 15th $ 24.95--Then again August 15th $ 24.95.. and again Sept 15th $ 24.95..I made an electronic payment of $ 24.95 August 18th..On Sept 17th I contacted **** of Peoplefinders @ ###-###-#### and complained about a second charge of $ 24.95 she then issued a credit for that same amount..And filed a disputed charge with ******** ******* which they claimed was resolved on Sept 20th..Today I received a third bill from ******** ******* for $ 24.95 dated Sept 15th due Nov 7th for $ 24.95..I then called ******** ******* {***** ###-###-####} to again issue a dispute and also Peoplefinders..Peoplefinders were of no help and claim the unpaid balance represents the Sept 15th billing and that the credit issued by **** was for the August billing..

Desired Settlement: To cancel the remaining charge of $ 24.95..I was billed 3 times ..paid one..cancelled one ..one charge remains open

Business Response: At the time of purchase on 7/10/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You were billed the monthly membership fee of $24.95 on July 15th, August 15th and September 15th. Per your first request to our Customer Care department on 9/17/2014 we closed your account and granted one refund of $24.95, as a courtesy. The refunded amount was for the most current month of membership (September 15th). 

You have stated over the phone and on this complaint that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any additional refunds.

In conclusion, we have issued one refund of $24.95 your account is closed and there will be no further automatic billing. If you have any questions regarding your ******** ******* statements you will need to contact them directly.

Consumer Response: I am rejecting this response because I feel that I've been duped into a erroneous 3-day trial period providing outdated info along with numerous other consumers as indicated on ******************** ************ which lists 19 pages of consumer complaints.  It was my understanding that the 3-day trial would be a $1.95 "one time" payment.  However, received the 1st bill in August for July charge of $24.95 and contacted Peoplefinders to dispute the charge but agreed to pay the $24.95 billed as I was advised by the rep that there would be NO further charges so I promptly paid the bill.   In Sept. received a 2nd bill for $24.95 and contacted Peoplefinders to dispute the charges and spoke to rep **** who advised me that a credit would issued for the full amount.  Received the 3rd bill on October 10thfor $24.95 with a payment due date of November 10th, 2014 I then contacted Peoplefinders again to dispute the charges but was told that I had to contact my credit card company. 

Business Response:

We feel we have already addressed these concerns. Due to the Terms you agreed to and the dispute you mentioned through the card company, we are unable to provide any further refunds. Again, per your first contact with our Customer Care department on 9/17/2014 we closed your account and refunded the most current membership fee of $24.95 charged on 9/15/2014. We are not responsible for being aware of your credit card's billing cycle or when you review your statements. 

Consumer Response: I am rejecting this response because: I requested a one time search for my tenant and agreed to a one time charge for that service. I have been billed $ 24.95 for each of three months for $ 74.85 in total. Even at $ 24.95 the information I received was useless and out dated. The BBB.ORG for Palm Springs Ca. claims its review of peoplefinders is being updated . I had no problem obtaining information regarding the exact same  scam being perpetrated upon other people. **************, **************, ****************** { 19 pages of complaints } to mention a few, almost all with a similar method of operation by the employees of PEOPLEFINDERS.COM. I will not pay these charges and I WILL NOT let it end here. A few of the PEOPLEFINDER.COM centers in California have already been closed and all again have very negative feedback. 

10/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I needed to check on an individual that we are going to do buisness with so I went to their site and bought a month service for back ground checks. Well the info I got back on the individual I knew was wrong so I ran my name through the service. Almost everything it said about me was wrong. So I asked for my money back since they did not provide the service they were advertising. I asked for my money back and they refused. They said they did not refund money but I could do another search for free. I told them no that would not do any good if the information they were giving me was false.

Desired Settlement: $ 19.95 refund and a path to were they are going to get better information for future clients.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data. The charge is for us to conduct a search on your behalf, not to return a specific result. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA) because the information is subject to availability and not guaranteed.
As stated in our Terms of Use, we do not offer refunds for the product you ordered. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time. 
Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: If you are not giving out correct information you should not be giving out any information. The information that you gave out on me was completely wrong.  No excuse not to have correct information.  You did not full fill your part of the agreement. 

Business Response: PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards. Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. The information is not guaranteed. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person. Again the charge is non-refundable per the Terms you agreed to.

10/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a total scam. They have charged my credit card for $99.80. I thought I was paying just .95 cents as that what was advertised. I called the company and they basically said "too bad, we are not refunding you." This company SHOULD NOT BE IN BUSINESS.

Desired Settlement: I WOULD LIKE MY MONEY REFUNDED. When I spoke with the company they could see that I had only once requested a name to be looked-up yet they felt I should be charged that amount of money.

Business Response: At the time of purchase you chose to receive a discounted price of $0.95 instead of the normal price of $1.95. As stated on the initial product selection page and every page of checkout, the discounted product is marked down because it comes with a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:
•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value
You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.
We did not receive any notification that you wished to cancel this 3 day trial. The trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter. Per your request over the phone on 10/8/2014, and as a courtesy, we granted one refund of $24.95 for the most current month of membership. 

Per this complaint we will grant one additional refund of $24.95. Please allow 2-5 business days for these refunds to process back into your credit or debit card.

The monthly charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. Our records you affirmatively enrolled in this additional membership by checking a box accepting the automatic renewal terms and clicking "Sign me up for PeopleFinders Rewards" instead of declining the offer.
PeopleFinders Rewards members also have access to-
* Free self-background checks every month
* Free family safety alerts show registered sex offenders in your neighborhood
We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. Per your request over the phone on 10/8/2014 we refunded one charge of $24.99 as a courtesy.

In conclusion we have granted a total of $74.89 in refunds as a courtesy, the account is closed and there will be no further automatic billing. The remaining membership fees on this account are non-refundable per the Terms you agreed to.

10/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The website offered their service for .99 - I was using it to look for classmates for our upcoming 30th class reunion. The information we were given was not correct - I even pulled my family so I called and cancelled the same day. They billed me for that full month (August) and then for September. My wife called and spoke with a Chris who agreed to credit back the September charge but then she called again after looking into it further and the lady she spoke with was completely rude. They have the monthly payments set up to come out through Paypal and that shows that it does not begin until September. I want the August charges reversed as well and their business practice investigated. It looks like bait & switch - Im sure they have taken advantage of many people. Their advertising is incorrect and they do not provide correct information - they are a scam.

Desired Settlement: I want my account refunded.I also believe that a notice should be mandated on their website that the initial charge of .99 is not what will be taken from their account even if they cancel the same day.

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. You also added an additional $0.99 during checkout so that a PDF file of the report would be emailed to you. The membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your this complaint, and as a courtesy, we will grant one refund additional refund of $24.95. Please allow 2-5 business days for the refund to process back into your credit or debit card.

10/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They have repeatedly charged my account with no authorization to do so!

Desired Settlement: They need to refund my account!

Consumer Response: Customer confirms that the company called and issued a refund.

Business Response: Our records show you were refunded $24.95 per your request over the phone today (10/13/2014).

10/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a report from Peoplefinders.com because I read that in the report I will find the phone number of the person I am looking for. None of the phone numbers received belonged to the person I am looking for. I sent this complaint to Peoplefinders.com: "On the report I bought from you there are 9 phone numbers listed. I called all of them today. None of them belongs to the person I am looking for. Can you please, help me with the actual phone # that will connect me with M*****a P**l? This is the reason I bought the report from you, to get a valid phone # for this person. Can you help me with that?" Here it is their answer: "Hello,We are sorry you are having trouble viewing your report. Fortunately, every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account at PeopleFinders.com/login, then click the My Reports link in the upper right corner of the page. You will be shown a list every report youve ordered. You can click on any of the reports to view them online.Your report may have several tabs, and you can click each one of them to see more information. If you would like a permanent copy, click the Print Version icon and you will be shown a printable version of your report. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) 718-8997. Thank you for contacting PeopleFinders.com.Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)Best regards,PeopleFinders Customer CareCustomerCare@Peoplefinders.com(800) 718-8997"There is no new information in this answer about the issue I paid for. I consider that Peoplefinders.com haven't provided the data I paid for.

Desired Settlement: I think that it will be fair for Peoplefinders.com to refund the money I paid for services they did not provided.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because: When I typed the name of the person I'm looking for in the Peoplesfinder web site I read that for a price I will get the phone # of that person. There were no "maybe", "perhaps", "alleged" words used for this. I paid because the web site showed me that if I pay I will get the phone number where I can contact the person I was looking for. As I said, none of the phone numbers I've got in the report belonged to the person I was looking for. A promise is a promise. If they cannot keep their promise they should return the money.
Thank you for your time.

Business Response:

You are correct we offer a free preliminary search which will indicate what information is available upon purchase for each listing. We offer this to ensure that you are fully aware of what information you will receive upon making a purchase.

The available information is indicated by green icons. If you do not see a green icon that indicates a particular piece of information is available, then it will not be available upon purchase.

We have reviewed the report you ordered and, as indicated prior to purchase, there are phone numbers available to you on the report. In total, there are nine phone numbers listed. These are all phone numbers that have ever been publically reported by the individual as belonging to them. We understand these may not be the phone numbers you were expecting but again the charge grants access our database and not to return a specific result. Therefore we are unable to provide you a refund per the Terms you agreed to upon making a purchase with us.

10/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted PeopleFinders.com repeatly to have my Name and Address information removed from their website. I completed the opt-out request, yet after 4 months now, my information is still showing on their site.This is a major security issue. I did not ask them to publish my address and name and other pertinent information. Everytime I call them, they tell me the same story. I will transfer you too a supervisor voice mail. Leave message.The supervisor never calls back or contact me. The customer service agent have their volume down so low as so they don't want to hear anyone call in. Or they will pretend that they can't hear you. And they are extremely rude.I want my information removed immediately from their site. Link is listed below.************************************************************************************** *******

Desired Settlement: I want my information removed from their site. Or I shall file law suite.*********************************************************************

Business Response:

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

We have reviewed our files and found that per your conversation with a supervisor on 10/1/2014 an additional request was sent to our IT department. They successfully removed an additional listing later that same day. Today we have submitted a listing that we believe to match your information for removal. Please allow 24-48 hours for any changes from today to reflect online.

Consumer Response: I am rejecting this response because: This company has repeatedly lies.

As they stated in their response, that my information was removed.

It's been well over a week and my information is still showing on their website. As of today, 10/9/2014

This has been an on going situation with this company to have my address information removed.

I request that my information- address and links on peoplefinders  be removed immediately.

Link to site:

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screen shot attached.

********* *******

Business Response: Thank you for providing the URL. This is in fact the additional listing we submitted for removal yesterday. Again, please allow up to 48 hours for this change to reflect online.
We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site it is your responsibility to notify us so we can remove it.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

10/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been billed since Aug 2013 for a service I never asked for at $24.95 a month. I called and complained to **** *** *** ****. nothing has happened.. How can I stop this fee from automatically being taken out of my checking account and be reimbursed for payment?

Desired Settlement: I want to be reimbursed for my payment of $24.95 a month for 14 months

Business Response:

Hello,

At the time of purchase on 8/21/2013 you chose to receive a discounted price for signing up for a 3 day trial to our Membership.

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial ended; therefore, as stated on the website, you were charged the membership fee on the fourth day and for every month thereafter.

Per your request over the phone on 9/26/2014 we granted two refunds of $24.95, as a courtesy.  Per this complaint we will grant one additional refund of $24.95. Please allow 7-10 business days for this to process back to your credit or debit card.

The remaining ten months of membership fees are your responsibility per the Terms you agreed to. In conclusion we have granted three refunds totaling $74.85, your account is closed and there will be no further automatic billing.

Business Response: This customer chose to purchase a window of time on our self-controlled website and
what they choose to do with that time is up to them. They are granted access to
login and use it every day, whether that be sporadically or never. Either way
the service we are providing is the ability to access our database at any time.
If they no longer want the service that is being provided they are able to
cancel at any time via the website, email or phone. Our contact information is
listed on the website and beside each charge on the customer’s statement. For
the period of their membership the customer was charged each month. During that
time, our customer service was available to take the cancellation at any time. We
did not receive notice that the customer no longer wanted this service until thirteen
months after the membership was initiated.

Consumer Response: I am rejecting this response because:  peoplefinders is a scam....I never signed up for it and can't stop it.... it has 161 complaints against it and the site should be closed down. It is everything a senior (or individual) is told to look out for.  I have been automatically billed for 13 months at $25 a month for something I never subscribed to.  I need more than 2 months compensation and I better not still be being billed.

10/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ****** ** ************* ****** ***** ********* ** *****************Enformion Inc.**** * **************** ** *****September 25th, 2014RE: Cease and desist from harassment, sale, use, advertising, and/or storage/saving of PII (Personally Identifiable Information), All forms of contactDear Enformion:This CEASE AND DESIST ORDER is to inform you that your persistent actions including but not limited to selling my personal home address and personal cell phone number and listing it as if it is a business with a fictitious name have become unbearable. You are ORDERED TO STOP such activities immediately as they are being done in violation of the law.I have the right to remain free from these activities as they constitute harassment, and I will pursue any legal remedies available to me against you if these activities continue. These remedies include but are not limited to: contacting law enforcement to obtain criminal sanctions against you, and suing you civilly for damages I have incurred as a result of your actions.Again, you must IMMEDIATELY STOP the sale, procurement, contact, or useage of any and all PII (Personally Identifiable Information) with relation to me (located at the top of this letter) and send me written confirmation that you will stop such activities. Additionally, you must remove all instandces of my name, home address, phone numbers, emails and any other information from your system and any and all businesses and organizations that youve done business with that took this information into their systems. You must also remove all traces of my home address being related to the ficticious company ************** as I am not, have not been and never will be associated, directly or otherwise, with said business. You risk incurring some very severe legal consequences if you fail to comply with this demand.This letter acts as your final warning to discontinue this unwanted conduct before I pursue legal actions against you. At this time, I am not contacting the authorities or filing civil suit against you, as I hope we can resolve this matter without authoritative involvement. I am not under any circumstances, however, waiving any legal rights I have presently, or future legal remedies against you by sending you this letter. This order acts as ONE FINAL CHANCE for you to cease your illegal activities before I exercise my rights.To ensure compliance with this letter, and to halt any legal action I may take against you, I require you to fill in and sign the attached form and mail it back to me within 10 days of your receipt of this letter. Failure to do so will act as evidence of your infringement upon my legal rights, and I will immediately seek legal avenues to remedy the situation.Sincerely,****** ** ************* ****** ***** ********* ** *****************

Desired Settlement: CEASE AND DESIST COMPLIANCE AGREEMENTI, *********, do hereby agree to stop selling, using, viewing, or sharing the PII (Personally Identifiable Information, herein to referred to as PII) of ****** ** ********** which is in violation of ****** ** **********s rights. I also agree to completely delete, permanently and irrevocably, all information in all ********* and related systems as it pertains to the PII listed previously. I understand that this is my final chance to cease these activities. I understand that ****** ** ********** potentially has the right to pursue legal action against me relating to my engagement in these activities, but he will not pursue those rights in contemplation of my compliance with this written demand. I further understand that ****** ** ********** has not waived his rights and may pursue legal remedies against me if I fail to abide by this agreement. I understand that this agreement is not specifically limited to the activities named herein. I will not engag

Business Response: Our records show we received and processed an opt out request regarding your information on 9/25/2014. Sometimes these changes take 24-48 hours to reflect online. Searching today we are unable to find your listing. If you still see your information, please provide the URL where it can be found or call our Customer Care department in order to walk a representative through where you are still seeing your information. Then we can submit any additional listings for removal. 

Business Response: Our records show we received and processed an opt out request regarding your information on 9/25/2014. Sometimes these changes take 24-48 hours to reflect online. Searching today we are unable to find your listing. If you still see your information, please provide the URL where it can be found or call our Customer Care department in order to walk a representative through where you are still seeing your information. Then we can submit any additional listings for removal. 

Consumer Response: I am rejecting this response because their response is not factual. I did a search by my phone number and it returned the results I requested removed. Link is below. This information is to be deleted at once.

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Consumer Response: I am rejecting this response because their response is not factual. I did a search by my phone number and it returned the results I requested removed. Link is below. This information is to be deleted at once.

****************************************************

Business Response:

Phone number data is completely separate from the data associated with searches by name. We cannot prevent a user from entering any search by phone number on the site. However, we will attempt to make changes in order to yield a 'no results found' message when searching your phone number on PeopleFinders.com. Please allow a few weeks for this request to be processed by our IT department.

Business Response:

Phone number data is completely separate from the data associated with searches by name. We cannot prevent a user from entering any search by phone number on the site. However, we will attempt to make changes in order to yield a 'no results found' message when searching your phone number on PeopleFinders.com. Please allow a few weeks for this request to be processed by our IT department.

Consumer Response: I am rejecting this response because it does not solve the issue at hand. This needs to stay open and pending until this company can provide 100% proof that this request has been completed. I have been very gracious in the time allowed to resolve this without further action. 

Consumer Response: I am rejecting this response because it does not solve the issue at hand. This needs to stay open and pending until this company can provide 100% proof that this request has been completed. I have been very gracious in the time allowed to resolve this without further action. 

10/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a fraud! False advertising and not clear on billing policy. I purchased what I believed to be a FREE three day trial & was charged $19.95 for search & .99 for report. I want a refund to my bank for ALL CHARGES incurred. Information was not accurate! Customer service representative at Peoplefinder was rude & stated information was clear & refused to give refund. Transferred to a SUPERVISOR and of course, it went to a voice mail. As I read on BBB site, this is not the first complaint of this type. I did tell representative that was going to call my bank tomorrow. Please advise what is best option to handle this. Should I contact bank regarding dispute?

Desired Settlement: $20.94 refunded to my bank checking account as soon possible. I had to cancel a automatic payment due to these UNAUTHORIZED charges!

Business Response:

We have reviewed your account and found that the product you selected was a Comprehensive Background Report plus a free trial at $19.95. At the time of purchase you had the choice between a normal price Background Report at $29.95 or the same product at a discounted price ($19.95) with a free trial. You received a discount because you signed up for a 3 day free trial to our Membership. The trial refers to the Membership only. You have 3 days to cancel the trial to the Membership to avoid being automatically charged for the monthly membership fee. Your original purchase is not affected. We have cancelled your trial per your request over the phone on 9/30/2014. You will not be billed the membership fee of $24.95 for the Membership because you cancelled within 3 days.

The charge of $19.95 is for the  Comprehensive Background Report ordered. Our records show that, additionally, you ran another five Background Reports utilizing the trial membership. The charge is non-refundable per the Terms you agreed to and the amount of data accessed through the added membership.

Consumer Response:

I am rejecting this response because:
Information was inaccurate and misleading.  I feel this company knows the information relayed is inaccurate and they still continue to charge you $19.95 even though it says "free trial".  Information was not clear regarding "free trial" offer.  I will never be misled by another company like this. I've found most online businesses such as this are all fraudulent and untrustworthy.

Please be sure all of my information is erased from your database as I do not want anymore charges billed to my bank card!

 

 

10/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Simply stated. vendor has SHADY / SLICK BILLING PRACTICE of opting-in consumers into subscription services through their web portal. I procured services for $1.95, within 5 days I'm being charged $24.95 per month perpetually. What makes matters more interesting the vendor DOES NOT PROVIDE any form of ongoing invoicing or statements or indication when services are being automatically renewed, either monthly or annually. IT IS UP TO THE CONSUMER to identify that the rub / charges are manifesting on what ever form of payment that was initially utilized. I'm certain that I'm not the first nor the last consumer that has been exploited by this practice nor will be the last. Immediately upon cancellation via their web portal (which incidentally, the option to cancel IS NOT CLEARLY PRESENTED by the billing or membership account section, and must be accessed from a separate customer support request form on a different web page), you are refunded for the previous months payment. This I'm sure is some form of tribute to psychologically offset customer frustration. Additionally, when calling in the option to cancel is one of the first options presented on the auto attendant. I believe this is as much for convenience as it is the #1 customer service request, because of the aforementioned stated practice. Incidentally, I never used the service beyond the $1.95 for it was unable to provide any useful useful information / data. So in essense, I was unbeknownst charged year for services ($300), never using the service once for that period of time. I strongly feel this organization is undeserved of its BBB rating as a result of its SHADY / SLICK BILLING PRACTICE. I'm curious if the sum being charged is at a denomination that flies under interstate consumer protection laws. Would this be a concern of my states Attorney General?

Desired Settlement: A refund beyond 1 month is requested for completely unutilized service auto-opted into by SHADY / SLICK BILLING PRACTICE.

Business Response:

At the time of purchase on 8/12/2013 you chose to receive a discounted price ($1.95) for signing up for a 3 day trial to our Membership.

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Our records show that you completely closed your account through your online Account Manager on 9/27/2014. Because you would no longer have access to the benefits of the membership, you were automatically refunded $24.95. Then on 9/30/2014 a supervisor contacted you via phone per your request and issued an additional refund of $24.95, as a courtesy. There are no further courtesy refunds available on your account.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

Consumer Response: I am rejecting this response because: Its a nefarious consumer practice and reeks of scam. A more detailed investigation is warranted. Do your home work. BBB please review the following as further content to support deceptive billing practices: 

 
543 complaints closed with BBB in last 3 years | 136 closed in last 12 months
 
Complaint Type Total Closed Complaints
Total Closed Complaints 543

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10/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Cancelled account three months ago with email. Then I cancelled again last month and still they continue to take 23.99 out of my account. This time it caused a major issue due to fact I had to cut it close cuz of remodeling. they cost me 34.00. They need to stop stealing my money. Somebody help. when will I learn you cant trust one online company and the government that supposed to stop this. they claim it is due to fact I have another email address. nonsense. I cancelled at their site with my name, address, phone number and acct. number. Also when you site, machine says press one if you need to cancel. They know exactly what they are doing. Thieves.

Desired Settlement: I want the last three months back plus 34.00 for a bounced check and I want them investigated for theft.

Business Response:

The account associated with this email address has an expired credit card on file and has not had any user activity since 2010. We are unable to find the account you are referring to with the information provided. We also do not offer a product at the price point of $23.99. Please make sure that the charges are in fact from PeopleFinders.com and provide the information used to create the account. Since another email was used, our Customer Care team can search by full or partial credit card number over the phone to find the correct account.

Overdraft fees are something we do not control and do not provide reimbursement for. You will need to follow your credit card companies policies and procedures regarding these fees. We apologize that we could not be of more assistance regarding this matter.

Business Response:

Thank you for providing the information used when making this purchase. We are now able to locate your account and find three months of membership fees at $24.95. At the time of purchase on 6/14/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

This membership was utilized for months after it was initiated.

For the period of your membership you were charged each month. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this membership until a request over the phone from a non-account holder. Given that this caller was not you or an authorized user of this account we were unable to discuss the charges with them. We did agree to cancel recurring billing per this caller's request.

Per this complaint, and as a onetime courtesy, we will grant one refund of $24.95 for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

The attempted charges of $24.99, which did not fully process because the funds could not be verified, were for the PeopleFinders Rewards program. This allowed you to get discounts on the different reports offered on our website. This additional membership was added during the initial checkout on 6/14/2014 by affirmatively selecting "Yes sign me up for PeopleFinders Rewards" and was utilized to purchase of a Comprehensive Background Check at $1.00 instead of the normal price of $49.95. We did not receive notification that you wished to cancel this membership, therefore the system attempted to bill you $24.99.

In conclusion we will grant one refund of $24.95, the account is closed and there will be no further automatic billing.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

10/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders advertises to give information and makes you put in a credit card number before you can receive your report. The report does *not* contain the information promised. This is a scam website that automatically enrolls you in a monthly billing cycle, which you find out after you've ordered your report. In short, they lie and commit fraud in order to make money off of people.

Desired Settlement: I would like a refund of however much they end up charging my credit card, as well as the BBB to reprimand them, seeing as how they've scammed 600 people - and that's only the ones who have complained on this site. I cannot believe they can get away with this. I will be telling everyone I know not to use them and letting them know that the BBB takes no action against these money scams.

Business Response:

We have reviewed our files and found an order for a search was placed by this customer on 9/22/2014. The customer had the option to select a regular priced report at $1.95 or a discounted report plus free trial for $0.95. Nothing is pre-checked or pre-selected. On 9/22/2014 this customer affirmatively selected to enroll in the three day trial for $0.95. On the initial order selection page and subsequent payment information page it clearly and conspicuously states that unless the user cancels the service, it will continue to automatically renew at $24.95 per month. We received this customer's cancellation via their online account manager on that same day 9/22/2014. Therefore, they were not charged a membership fee.

We are sorry they did not receive the results you were hoping for. As advertised, the information on our reports is subject to availability. When a report is ordered, our system searches through billions of public records and collects every piece of relevant information. People Finders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result.

In conclusion the only charge on the account, the initial $0.95 cost of the report ordered, is non-refundable per the Terms of Use they agreed to upon purchase. Their account is closed and there will be no automatic billing.

10/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This service offered a 7day Free trial with a $1 fee for the first week. Within the 7day periodI have been charged two amounts. One amount for $24.95 and then again for $29.93. I even called to cancel the service the within 1 day. I cannot contact them via phone easily and when I did talk to someone she said my acct had been cancelled and money to be refunded. After that call was when the second fee of $29.93 was deducted from my bank acct. This is unacceptable. And they can get their money immediately and they state it takes up to 5 bus days for refunds. SHould be able to get refund immediately also.

Desired Settlement: I want my refund immediately

Business Response:

Our records show both a three day and seven day trial was selected by this customer on 9/15/2014. The three day trial allowed them to run unlimited basic searches on the website while the seven day trial to PeopleFinders Rewards allowed them to receive discounts on the larger reports such as background checks. We show both memberships were utilized with multiple searches ran and one background check purchased at $1.00 rather than $49.95. The three day trial had ended therefore they were charged $24.95 on the fourth day. On 9/22/2014 the account was closed through the online account manager. The $24.95 fee was automatically refunded since the user would no longer have access to the membership.

We do not offer a product at the price point of $29.93 nor do we see this charge on your account. This means that either another account was created with a separate email and password (and the charge is for a different dollar amount), or the charge comes from a separate company from us. Please review your statement and feel free to contact us directly so we may locate the additional account.

10/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Background search does not provide current information on subject name entered. Information is marked as not available or it is more than ten years old which is far from current. Information requested was in the state listed as the states which background would be searched. Customer Service refused to provide assistance stating that all background information they provide is the only information to be found. Encouraged me to contact the BBB to issue my complaint for which they said would do NO GOOD doing a complaint with the BBB. I selected this company to do the background search because of it's BBB rating of A+ which I feel is impossible to be that good after my experience with this company. I request you re-evaluate that rating and look at the hundreds of complaints logged against People Finders which I consider scam artists selling outdated information and excuses that their searches are limited by the laws of this country? In other words ......... if you navigate their website ........ you will discover they can not provide information they say they can get for you ......... A real clip joint and should move to Las Vegas = I did not wish to gamble my $20 but that is the way they operate with NO GUARANTEES OF SATISFACTION with ABSOLUTELY NO REFUNDS .... NO MATTER WHAT .... plus they REFUSED TO DO A SECOND SEARCH TO PROVIDE BETTER INFORMATION THAN THE FIRST.

Desired Settlement: Refund of my $19.95 for useless information that was outdated and not complete even though that information was searched in the state they said was included in their background search engine.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. The information is subject to availability.While we are unable to offer you a refund, we would can provide you with a free courtesy search. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time by calling our Customer Care department.  Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, but I want you to know the following.

This company refused to offer the courtesy search mentioned in their FORM RESPONSE TO THE BBB........... the first time I complained about this matter to this outfit ......... the CS Rep stating that another search of that name would result in the same information.  Therefore, I find it hard to believe they are paying a fee to access PUBLIC RECORDS ....... when in fact it is done by doing a search by county of each state searched and is free information to the PUBLIC ........ plus they do not search all states and all their data is outdated clear back to 2004 .............. again how can that be considered UP TO DATE INFORMATION worth paying their requested FEE ?????????????????

I accept the courtesy research offer they proposed to you/me ............ it is nothing more than a coverup response to protect their continued use of OUTDATED AND LIMITED INFORMATION.  It is still my opinion that they are nothing more than leaches swimming in the ocean attacking innocent fools that fall for their useless INTERNET SCHEME.

But like ******* ******* says ........... At this point in time what difference does it make!!!!

Apparently the BBB does not care either!!!!!!!!!!!

How dare the BBB gives them such a high rating ........... rating for what ........... outdated information ......... do I make my point .......... what a waste of time and money .......... and then the BBB protects them with a HIGH RATING????????????????


10/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was trying to get an address for someone from "peoplefinder.com. I tried three times and was also charged three different times, but still did not get the answer for what they were advertising. They did give me information for someone whom I didn't ask for. I sent them e-mails and called to complain, but was told they don't offer refunds. Since I was signed up for a membership I didn't want, I did not want to do business with them anymore.

Desired Settlement: I would at least like back the 8.30 that I spent. I have called and cancelled the membership they signed me up for without my permission, but looking at all the other complaints, I see that I need to keep watch over my accounts to ensure that they don't also charge me for this service anyways.

Business Response:

We have reviewed our files and found that on 9/17/2014 this customer placed two orders. One for a normal price Public Records Report ($2.95) and the other for a discounted ($0.40) Statewide criminal Report fifteen minutes later. Our records show two charges on this account totaling $3.35. In choosing the discounted price ($0.40 instead of the normal price $5.95) they are affirmatively selecting to enroll in  a 3 day trial to our services. This membership allowed them to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

They canceled the 3 day trial within the trial period via email on 9/18/2014. Therefore, they were not charged the membership fee on the fourth day.

We are sorry that they did not receive the results they were hoping for. When a report is ordered, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on the customer's behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

 

9/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company promises to provide identity of owner of any telephone number. All that was provided when I requested information about telephone number ###-###-#### was the carrier identity (******* ****) and the name of the town (GILROY CA) where the owner of the number resided and the fact that it was Landline phone.This is NOT the service promised

Desired Settlement: I want my money refunded.

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response:

I am rejecting this response because: this Peoplefinders.com is pure BS. They do not deliver what they promise. They are no better than old time Snake Oil Salesmen in modern internet garb. The fact that I was able to find another internet search engine that did provide the information I requested for free tells me that Peoplefinders.com failed to provide to me information that apparently is readily available.
 
I will be satisfied with nothing less than a full refund of the money I paid to Peoplefinders.com. I will also make every effort to disseminate my experience with them across the internet.

Business Response: As stated in our Terms of Use, we do not offer refunds for the product you ordered.  The free courtesy search will remain on your account until it is used there is no expiration date.  You may elect to have that free exchange search ran at any time.  Just call our Customer Care team and a representative will run your search for you, free of charge.

Consumer Response:

I am rejecting this response because: For the reasons stated in previous communications, i. e., the business failed to provide the information promised in their advertising. This is not a complex issue . Either a business provides what is promised in their advertising or they have committed fraud. Peoplefinders has clearly committed fraud and they continue to do so. This is their business model. They should not be allowed to do business in the State of California. This is my belief and I shall argue this belief to the California State Attorney General, ****** ** ******. I will submit my complaint at ************************************************************************.

9/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is a fraud. I looked up one profile and it was advertised as only a few cents. One month later i got charged 25$ membership fee. When i called back to cancel my membership i was offered a refund. One month later i got charged 25$ again when i called they said they didnt know what i was talking about and that i had never called them in the past but once again they offered me a refund but only for the second month. When i complained and said i did call they basically called me a liar. I told them i was going to call my credit card company about and she told me if i did i wasnt going to get anything and that for saying that i wasnt going to get a refund now. I asked to speak to a supervisor and she said that supervisors were not available and hang up on me sending me to an answer machine. This is not only a horrible treatment but also a scam. This website is horrible stay away from it.

Desired Settlement: 2 charges of 24.99

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership.You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. 

Often, due to a dispute, you are given a conditional refund by your bank; therefore we could not offer you a refund. Our records show that on 9/15/2014 we received communication from your bank and refunded two charges of $24.95 each. We trust this resolves any concerns you might have. If you need anything further feel free to let us know.

9/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Like so many people I paid $1.95 to do a search of a phone number and did not realize I was agreeing to a monthly membership. I have no idea where that information was when I was ordering the search. Of course I complained to the company and was not issued a refund. I never received notice or a receipt for the $24.95 that was subsequently charged to my credit card. This company should be ashamed of themselves for the way they are doing business! I will make it my mission to make as many people I can aware of this company and their shifty business operations.

Desired Settlement: I would like the $24.95 that was charged to my debit card refunded.

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. The trial membership is clearly and conspicuously disclosed on the initial order selection page.  Then the consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than two times before the order is complete. 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our records show that you have cancelled the automatic renewal of your membership through your online Account Manager on 9/13/2014.

9/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company somehow charged my Credit card on a monthly basis when I thought that I had only approved a transaction. Either they charged my credit card without authorization or they imbedded a small approval box that I did not see authorizing some kind of re-occuring charge. Either way it was not my intent to sign up with People Finders and I tried to call them to cancel and tehy did not answer the phone. I will call again tomorrow if they don't answer I will call the bank and report fraud charges.

Desired Settlement: Please have this predatory web based compnay refund me the $25 that they have tried to sneak out of my account.

Business Response:

We received your request and issued a refund for $24.95 . This amount will be shown on your credit card statement within five business days. If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) 718-8997. Thank you for contacting PeopleFinders.com. 
 

9/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: People Finders have charged my card without my permission. I was initially charged on 8/15/14 0.98 and 0.97 and 0.99 for information that was inaccurate. Then on 8/19/14 I saw a charge for $24.95 on my bank account and my bank told me it is an automatic monthly billing, which I did not authorized. I called People Finders, the first Representative hung up the phone on me, the second representative refused to give me her name and was extremely unprofessional. I believe these people are running a scam!

Desired Settlement: I want my money back ($24.95) that I did not authorized for them to take!

Business Response:

Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy.

 

Our records show on 8/13/2014 you affirmatively selected to enroll in a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

 

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and  value

 

You had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

 

We have found that during a phone call to our Customer Care department on 8/20/2014 you mentioned you would be contacting your bank or Credit Card Company and filing a dispute instead of working with us regarding the membership fee. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. In this case, you will now need to follow their policies and procedures regarding these charges.

9/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The business entity (PeopleFinders.com) has been found in violation of privacy rights. The company has published my personal information on their web site without my consent. I have never been in any relationships or affiliation with the above company, and never authorized publishing my personal data on PeopleFinders.com.I contacted the company on multiple occasions to request the removal of my personal data from their web site. They have refused to comply. Instead, the company referred me to the automated process, which did not remove the personal data. They do not respond to my further attempts to delete my personal information from their database.

Desired Settlement: The company must remove the following information (including any other personal information they keep about me and all members of my household) with the immediate effect:*******************************************************************************************************************************************************

Business Response: We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

9/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have written to peoplefinders repeatedly to insist that they remove my address for my privacy and safety, yet they refuse to do so. They do have an online opt out link, but this DOES NOT work for the removal of your property address (which they list seperately pointing right to your name - even after you opt out and THINK you've removed yourself from their system)! A simple Google search of your name will provide the peoplefinder's property records link with your address linked to your name anyway! Does not matter if you've "opted out" your name. The Peoplefinder reps repeatedly told me to use their online "opt out" link which I explained a million times DOES! NOT! WORK! Again, if you search my name on Peoplefinders, nothing shows because I've opted out. HOWEVER, if you search specifically for my address; it pulls me right up and even adds my name right back in corresponding with the address. This property record is then indexed by Google and a simple search of my name in a search engine places the peoplefinders address/property record on the first page of search results. On top of that it lists about 20 other people, most of which I have never even heard of, yet it lists them as my "relatives". These people are not my relatives and I'm the only owner of this property ever, so there is no way I've even possibly shared a street address with the bogus "relatives". I have court records from being stalked in the past, and this website continues to place me in danger! Peoplefinders refuses to remove my address/property records no matter how many times I've begged them to remove it.

Desired Settlement: I want my property records DELETED in FULL, and take all of those bogus relatives with it! I will provide the property link privately, since this complaint is apparently going to be posted publicly.

Business Response:

The address has already been removed from our website. Unfortunately, we do not have the capability to remove links on Google, Bing or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site. We apologize we could not be of more help in this matter.

Consumer Response: I am rejecting this response because:

 
Can someone please check this again? I will give you the link I have (below).
 
This is a working link: ***********************************************************************************************************************************************************
 
I feel that if the information had indeed been removed from Peoplefinders, clicking on a Google link would only bring me to an error page or blank results on Peoplefinders -- but this link seems to still be a working link.
 
Again, the link works, and the address is there and it shows my name. I was supposed to have court-ordered protection. Also, the names associated with mine are all wrong anyway, I know maybe two of the people listed, the rest are all unknowns. Please remove everything pertaining to my name asap. I would truly appreciate it if you can double-check that link, I really need have to have this information removed entirely.
 
Thank you.
 
 

Business Response:

As we have stated the address has already been removed from our website. Unfortunately, we do not have the capability to remove links on Google, Bing or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

If the address is still showing on our website.please provide the link so we may address this further. We apologize we could not be of more help in this matter.

9/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used this service to try and find out who was calling me. When the search came up with a ******** **** as the person with an address I did not recognize either. I then called the number and it was ** ******* **** ***** at ###-###-####. I called to have the $9.95 charge reversed since it was incorrect information I had paid for. I was told a reversal would not be granted since a valid name and address had come up even though it was incorrect. Thank you,******* *******

Desired Settlement: Reverse the $9.95 charge.

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time.  Just call our number below and a representative will run your search for you. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Business Response:

PeopleFinders pays for access to the data on your report, so the charge is for us to conduct a search on your behalf, not to return a specific result. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA) because the information is subject to availability and is not guaranteed. As stated in our Terms of Use, we do not offer refunds for the product you ordered

Consumer Response: I am rejecting this response because: Their service is not reliable and you don't get what you pay for. Please end this process with a note that I am a dissatisfied customer.

 
Thank you,
 
*******

8/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They will not remove my name address info off their webiste. I called nnumerous times and they will not do it

Desired Settlement: I need my name and address off their website.

Business Response: We have reviewed our files and found an additional listing matching your information was submitted to our IT department for removal on 8/15/2014. We assume this is the listing you are referring to. Unfortunately, this request is still being processed. Please allow a few more business days for this to reflect online.

Consumer Response: I am rejecting this response because:I need an exact date when thus 

 will be removed it has been far too long already 

Business Response: We feel you have already been assisted with this matter as the additional listing was successfully removed on 8/18/2014.

8/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was shocked to see that Peoplefinders debited my bank account for a service I did not subscribe to or use. I was told I used a three day trial offer which I did do but with an other company. . They claimed they emailed me a notification of membership but I have no record of such an email in my email account. They further claimed the I did receive a refund and cancellation but in doing so was not treated respectfully as I told the individual I never used this service

Desired Settlement: Just want my money back and an apology.

Business Response:

At the time of purchase on 7/29/2014 you chose to receive a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day.

Per your request over the phone on 8/16/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership.  This should appear on your statement in 2-5 business days.

Consumer Response: I am rejecting this response because: I used a different company for the one search I did.  I don't know how this company got my info but if I was aware of a three day period to do unlimited searches I would have and then cancelled. I also contend that the representative who talked to me was in error when she said the disclaimer of automatic membership was posted "all over" their web site.  They have refunded my money and I thank them for that but I do not appreciate a company that uses this tactic to gain financial gain.  They should be upfront with people on this and not hide it in subtext and fine print. There are too many companies that do this.  Let it stand, they need to be more transparent in their dealings with the public for the sake of better business.  Again, I am puzzled as to how they got me signed up when I didn't even visit their web page.

Business Response: We want to make sure you are aware that PeopleFinders.com is purely a self-service website. Nothing is pre-selected or pre-checked. Our records show that on 7/29/2014 you visited PeopleFinders.com, selected a product, entered registration and billing information, checked a box stating you have read and agree to our Terms of Use and Privacy Policy, proceeded through checkout and placed an order. The automatic renewal is disclosed in standard text directly above the pricing selections and on every page of checkout. When shopping online it is the consumer's responsibility to read and understand what is presented. You are free to review our Terms, the products on PeopleFinders.com and how they are advertised at any time. As the refund was a one time exception to the Terms you agreed to, understand you will not be eligible for any refunds in the future.

8/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: peoplefinders.com offers a way to opt out people, which my wife and I have used; but the property record search still displays our names associated with our address.

Desired Settlement: We'd like them to remove our names from their online property record as well. We understand these records are public and so on; so please do not try to inform us about that.

Business Response: We are unclear which listing you are referring to. Please provide the URL and point out where this information can be found or call our Customer Care Team. You may walk any representative through how to find the information and they can request a removal. You may also request our removal specialist ***** (ext *****) when calling.

Business Response:

We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files.

Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

 
Thank you!
 

8/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a scam! I spent $39.95 to get absolutely nothing that I couldn't have gotten on my own. Their promises of a full background check are lies. I called them after spending half an hour trying to get the information, finally got a report from them and found it didn't contain any information that I didn't already know AND some of the things I knew but they didn't have on their report! I called to ask them immediately to ask for my $39.95 to be refunded and they refused saying that they can't get all records because of a privacy clause some states might have. Funny that all the things I was looking for were from the same state and some were reported and some not. This is such a scam and shame on The Better Business Bureau for giving them an A+ rating when there have been NOTHING but complaints about them when I investigated further to see if anyone else had complained. I would hope that the BBB will pay attention to all the people who have written complaints to them and let others know this is a horrible company to do business with. After all this is suppose to be your job.

Desired Settlement: I want my $39.95 credited back to my VISA

Business Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies. *************************************** 

Unfortunately, we do not have access to information about marriages and divorces in every state. Several states do not post that information online, so our system is unable to retrieve those records. We are including the marriage and divorce coverage below for your convenience. To obtain records from states that are not listed below, you may contact the county office where the marriage or divorce was filed.

This information can be found prior to purchase *******************************************

******** ********* ******* *** ******* ***** *** ******* ***** ***** *** ******* *** ** **** ** ********* ****** ****** ****** *** ****** *******  ********** ***********  ******** ***********  *********** ***********  ******* ***********  **** ***********  ******** ***********  ******** ***********  ***** ***********  ********* ***********  ****** ***********  **** ***********  ***** ***********  **** *********** ******* ********* ******* *** ******* *********** *********** **** ******* ******** ***** *** ****** ****** ***** ** ******* ******** *********** ******* *********** ********* *********** ****** *********** ***** ***********

8/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Payed to receive current phone numbers on some one ,and all phone numbers thst were provided were no longer in service. Awast of time and money. Thanks

Desired Settlement: Refund credit card

Business Response: We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer Response: I am rejecting this response because:I used another company and they provided a good current phone number.

Business Response:

As stated in our Terms of Use, we do not offer refunds for the product you ordered.  The free courtesy search will remain on your account until it is used.  You may elect to have that free exchange search ran at any time it has no expiration date.  Just call our Customer Care department and a representative will run your search for you, free of charge.

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried calling them to remove my information but they said they can't, all I want is my information removed from their website.

Desired Settlement: my information removed

Business Response:

To fulfill your opt out request you will need to follow the automated process online. We do not accept opt outs over the phone. For your convenience, below is a direct link to the opt out page.

************************************************

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com.

Consumer Response:

these are the links of my familys information that is shown that I would like removed ****************************************************************************** 

******************************************************************************************* ************************************

Business Response: We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

8/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: FOR THE 3RD TIME, THIS JOKE OF A COMPANY HAS MADE AN UNAUTHORIZED CHARGE TO NY CARD IN THE AMOUNT OF $24.95

Desired Settlement: REFUND IMMEDIATELY AND REMOVE ALL MY INFO FROM DATABAE

Business Response:

At the time of purchase you chose to receive a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your written request and as a onetime courtesy, we will grant one refund for the most current month of membership.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

We have also cancelled your membership.

8/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i used peoplefinders to find a phone number. i clicked on a button labelled best deal $0.95. seemed reasonable. it closed with no notification then two months in a row my discover card was billed for $25. i called them and they said one was a duplicate and would be refunded, the other is nonrefundable. i went back to see what happened and apparently the free trial they offered had to be cancelled in three days or it became irrevocable. the typeface for that is barely visible and i missed it completely, which of course is why it was designed that way.

Desired Settlement: I'd like my $50 back and I'd like you or the attorney general to require them to stop their subterfuge.

Business Response:

At the time of purchase you chose to receive a discounted price of $0.95 for signing up for a 3 day trial to our Membership. If your intention was to run only one report then you would have had to select the normal price report at $1.95. The $0.95 selection with 3 day trial membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your request over the phone on 8/5/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership in July.  Please allow 2-5 business days for the refund to process back into your credit or debit card.

The membership fee for June and the initial trial cost of $0.95 are non-refundable per the terms you agreed to.

8/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have attempted to work with PeopleFinders.com with no success. As a result, this is one, of many steps, that will be taken to protect myself and others' well-being as a result of their business practices.I have documented and archived a series of incidents to cite malicious and suspicious intent by PeopleFinders.com (http://www.peoplefinders.com/). I have a personal archive of emails to the company and site regarding their enablement of criminal activity, fraud, and identity theft dating back to 2013. I have adhered to the opt-out process that PeopleFinders.com outlined on their website; however, PeopleFinders.com continues to list my personal/contact information on the World Wide Web endangering the well-being of myself and my family.The questionable business practice today is posting address/contact information on static webpages via Search Engines which a consumer cannot remove via their opt-out protocol. *************************************************************As I have a diverse IT background, the Webmaster is willingly refusing to remove my information from their database, static pages(s), WWW search engines, and notifying any affiliates they may have sold, leased, rented or given my information to, to do the same.

Desired Settlement: 1. Per the Trouble Tickets, emails, and opt-out submissions sent to PeopleFinders.com, remove all of my information from their database, static pages(s), www search engines, and notify all affiliates they may have sold, leased, rented or given my information to, to do the same. 2. Stop willingly enabling criminal activity and promoting/supporting malicious business practices. 3. PeopleFinders sends an email to me, and a letter to my address on this complaint, stating understanding and compliance

Business Response: Your Property Directory listing was submitted for removal on 7/30/2014. That same day the listing was manually removed by our IT department. It no longer appears on PeopleFinders.com. Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. The information you are still seeing on these sites is probably from an indexed API feed. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

Consumer Response: Due to the severity of this incident,the suspicious/malicious intent surrounding the occurrence, and the timeline to remedy the matter, all parties are being kept on copy so there are no surprises and nothing gets lost in translation.



Consumer Response: I am rejecting this response because:

 
My property information continues to be exploited on the World Wide Web by, and linked to, PeopleFinders.com.  In addition to myself, I have witnesses that will testify the same.  

I have been in constant communication with the parties cited below and also emailed the group today, August 13th, 2014 at 1:21pm CST
  1.  *************************
  2.  ***** ***** **************************
  3.  "******** **** **************** *******************************>
  4.  ************************
  5.  ****** ***** **********************
  6.  ***** ******** ************************
  7.  **** ****** ***********************

I have clearly articulated and provided specific examples, hyperlinks, key strokes, and unique identifiers to validate what is still being exploited by PeopleFinders.com on the World Wide Web pertaining to the enablement and promotion of criminal activity against me and my family.

On Wed, Aug 6, 2014 at 1:00 PM, I was informed by ****** ****h (NeCABBB) that ***** ******** (NeCABBB) was assigned to my complaint ID.  As of 1:53pm CST today August 13th, 2014, ***** has not responded to any of my emails, has offered zero assistance and I've head nothing from him to help remedy the matter.
 
As a professional courtesy of keeping all parties involved with repeat incidents of negligence from PeopleFinders.com and now the Better Business Bureau of Northeast California, I have been advised by legal counsel to proceed with next steps.  
 
In the meantime, I recommend sharing the fundamental webmaster protocol below with the webmaster(s) who will be involved in this case.  He or she, as a competent webmaster, should be well aware of this and other paths that would have resolved this issue in a timely and efficient manner.
 
Only verified owners of a site can request removal of an entire site or directory in Webmaster Tools. To request removal of a directory or site, click on the site in question, then go to Site configuration > Crawler access > Remove URL. If you enter the root of your site as the URL you want to remove, you'll be asked to confirm that you want to remove the entire site. If you enter a subdirectory, select the "Remove directory" option from the drop-down menu.
 
I have kept accurate records and attempted to work with PeopleFinders.com and the Better Business Bureau of Northeast California for almost 4 weeks in a civil attempt to deter suspicious and malicious activity which continues to endanger me, my family, and enable fraud and identify theft via the World Wide Web.
 
Who else, besides the parties above, am I to reference in my case?  No response indicates that my list is complete and accurate.  
 
Please provide me with the proper legal contacts (phone number(s), email(s), and address(es) for my attorney.
 
Thank you.

8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried a temporary 3 day period at people finders.com for services I didn't really get and then later found out I was charged$24.95.When I called them a woman named ****** was rude to me and refused to refund the $ 24.95 that I didn't know they were going to charge me....why would I pay even more for something that didn't work in the first place?

Desired Settlement: The $24.95 I was charged

Business Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day.

Your membership was cancelled per your request over the phone on 8/7/2014.

The charges are non-refundable per the Terms you agreed to.

Consumer Response: I am rejecting this response because: I did NOT intentionally agree to pay more after 3 days!! I'm very new to ordering things online and I won t be doing anymore in the future! All the B.S. hidden print allows shady businesses like you to take advantage of people and "call" it business! I don't except the generic computer generated response as a solution to my getting ripped off! I want my $24.95 back (plain and simple)that is the only thing that will solve this problem!! I paid the original $1.95 and I don't expect that back even though I didn't get what I was promised for that amount. But, the $1.95 ONLY, is what I thought I agreed to pay. Also, when I called to speak to someone about this, I got a very RUDE woman named ******. In no way did she even try to help me...she was nasty and treated me like an idiot!!

 

Business Response:

At the time of purchase you had a choice to accept a special discounted price available with a monthly membership ($1.95) or the full price for the search without membership ($9.95). The membership option was affirmatively selected by you on 7/5/2014. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. The consumer is provided with an entire section outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they indicate to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. If your intention was to run only one search, then you had in fact selected the wrong product. It is the user's responsibility to read and understand what is presented when shopping online. For your review, screenshots of the product selection and checkout process were emailed to you on 8/7/2014.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. Our customer service was available to take your cancellation at any time. You failed to contact us to cancel until a phone call to a representative (******) one month after the membership had been activated. Per that request on 8/7/2014 we disabled the automatic renewal of your membership. The remaining charges you are responsible for is the initial trial cost of $1.95 and one membership fee of $24.95. In conclusion, charges are non-refundable, the account is closed and there will be no further automatic billing.

Consumer Response: I am rejecting this response because: People-finders.com are crooks and just do whatever sneaky backhanded thing they can to trick you into clicking buttons that you have no idea what you are really signing up for! Buyers beware!!! So basically you are telling me that I don't get a refund because you cheat people for a living! I'm very tired of this type of shady business online and for that reason I will never purchase anything online again! There are too many tricks and "hidden catches" that you don't even realize what you are "ACTUALLY"  signing up for......so basically I paid a total of $26.90 for 3 days of "so called, unlimited" reverse phone number look ups!! I wasn't even able to " use" my 3 days because I got the run around from your "RESEARCH DEPT." when I tried to use your services.....

 
OBVIOUSLY YOU AREN'T INTERESTED IN RESOLVING ANYTHING!! AFTER ALL, YOU GOT MY MONEY AND THAT IS ALL YOUR SO CALLED PROFESSIONAL COMPANY CARES ABOUT!!
 
So now I will chalk this up as a very bad learning experience not to trust anything online because of your FINE company!!
I do not except your response....I only expect my money refunded simply because I DIDN'T UNDERSTAND WHAT I WAS AGREEING TO OR I NEVER WOULD'VE SIGNED UP FOR YOUR TRIAL IN THE FIRST PLACE!
You can be quite assured I will spend a lot of my valueable personal time to let everyone I know on social media what I think of your company and why they shouldn't EVER use your business!
 
 
 

8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I would never contact the BBB except in a situation I feel is worth reporting. This has to do with my private info (previous marriages) being listed on this site. I emailed this company and asked that they remove this info. I then received an email directing me to their opt out link.I tried to explain to them that this was not working for me. When using the opt out page and after entering my name and info, a page displays showing numerous last names as mine but not my first name or me. I was not showing up so I could not opt out.Yet when typing in my full name (maiden name associated with their listing) in Google peoplefinders comes up showing my name and when I click onto the link my full maiden name is visible along with past marriages.Apparently they have my info with my name listed for all to see but I am unable to use the opt out feature. I emailed them and explained this and their reply was-(Marriage records are not something we are able to opt out. Per law we are obliged to provide that as it is a public record.)I would like to know what California law states that "per law peoplefinders is obliged " to list this info? I emailed them to direct me to this law and as of today no reply.I need this info deleted as soon as possible for my safety as I am having problems with stalking and I am trying to remove all personal info such as this from the net. It surely does not help a victim to have companies such as this display all your personal info.I would appreciate the company taking all info including my maiden name, married name, past marriages, addresses, emails or any other info they have on myself out.I think it really is deplorable that a person has to go to these lengths to protect their privacy and hope that in the future more legislation is created to protect the individual.

Desired Settlement: I wish all my info on my maiden name be removed from their website along with any info for my married name, including name, marriages or any info they have listed as soon as possible.

Business Response: PeopleFinders.com values your privacy as a safety risk and can submit your Marriage Record removal given the situation. We can confirm that an opt out request was received regarding your listing on 8/10/2014. However, we are unable to find your Marriage Record with the information provided on this complaint. Please provide the PeopleFinders.com URL where the listing can be found or call our Customer Care team to walk us through how to find it. Please ask for our removal specialist ***** (*** *****) to assist in submitting this opt out.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I personally talked to ***** this morning and supplied him with the link. He said he would submit the info for removal. He also indicated it would take 5 business days.
I also emailed the link to his company. I appreciate the company doing this for me. Thank you

8/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I do not think it is much to ask from the webmaster (Peoplefinders) to remove my name and address from their site. And no I did not sign up for their services and I am still not sure how they got my information and why they made it public. I've contacted ****** who has advised that because the page is an active page on Peoplefinders, they cannot remove URL. I am being bounced back and forth between the two and it's NOT RIGHT. I emailed Peoplefinders a screenshot of their page and it clearly shows my information on their site. Peoplesfinders has advised that they cannot remove it and I simply do not believe them since they were able to display it. Yes, I attempted to complete their opt-out process, but first you have to conduct a search for your information and my information WAS NOT returned, therefore, I am not able to complete their opt-out process.

Desired Settlement: Permanently remove my information from their site.Here is the URL: *****************************************************************

Business Response:

We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Unfortunately, we do not have the capability to remove links on ******, **** or any other search engine. Overtime (days, weeks, months) the link will stop appearing, however, we do not have access to remove the link from other websites. We are only able to remove your profile information from our site.

Business Response:

We have suppressed your information again as of 8/13/2014. Once ****** updates their search results the link should stop appearing. Please allow time for this process to take place. Anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site again you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Public records are collected from thousands of sources. Here are a few examples:

Supermarket Rewards Cards:

 Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.

Product Warranty and Registration Cards:

 Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.

Raffles and Sweepstakes:

 Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to provide Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.

You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.

 

 

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Although my questions were not answered in my rejection response you may close this inquiry. I will check the site at a later date to ensure that my information is removed. Additionally, people have a right to their privacy and organizations should not sale one's personal information without their knowledge. It is such a violation.

8/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested service for a 3 day trial to access a people search costing $.98.The same night after using the service. I discovered the service difficult to access the information I required. I tried to cancel the service, and I' be tried to cancel several times with no results.I would like to cancel the service.can you assist me. I would appreciate your assistance. Thank you.Mary Smith You may reach me at ****************

Desired Settlement: I would like a confirmation that the account is closed, and my bank account will not be chargeed.

Business Response:

We were not able to find an account using the e-mail address you supplied. Additionally, there are multiple accounts matching your name in your state. Please send us the e-mail you used to create your account at PeopleFinders.com or call our Customer Care department directly. Our representatives can search by partial card number in order to locate your account. Our contact information is below.

******************************
###-###-####

Monday-Friday 7:00AM-6:00PM (PST)
Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

7/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Despite having completed the peoplefinders.com opt-out procedure at http://www.peoplefinders.com/manage/, along with multiple customer service requests to do the same, the company continues to display my address and other personal information on their public web site. The web page shows up in a web search for my name against my wishes.

Desired Settlement: I would like peoplefinders.com to remove any web pages that display information about me.

Business Response: We apologize for any inconvenience. We have submitted a request to suppress your Property Record as of today. Please allow 2 to 5 business days for this to reflect online. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

Consumer Response: I am rejecting this response because: I have to reply to this proposed resolution in order to avoid having the complaint closed out but the business needs 2-5 business days to resolve the issue. Please allow them the time they request, though I hope it's 2 days and not 5. Once the page no longer appears on the web and is removed from the search engine indexes, along with any other advertising campaigns they're using my name and/or personal information for, I will agree to accept their response.

 
Thank you,
**** *********

7/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In Nov 2013 I used People Finders to search for a friend. I found the information I was seeking so I cancelled the account. In Dec I noticed on my bank statement I was billed for $24.95 for their service so I sent an email and called them to cancel the service again. I was told my $24,95 would be returned. In Jan 2014 I stopped getting paper copies of my statements and since then I never noticed until Jun when I received a paper statements I noticed that I was being billed so I contacted my bank and closed the account. I have been billed $24.95 each month but people finders say I'm not being billed. My bank will try to get them to refund the last two months May and Jun but I would have to work with them to get the rest of my money. Dec, Jan, Feb, Mar, Apr = $124.75. I have copies of 3 different cancellations from them. The customer service rep said the problem maybe due to the fact that my email address was misspelled. And since I did not cancel the misspelled account I am not due a refund. She was supposed to send me that info on 19 Jun 2014 it never got to me. I only have one email used with this service and I cancelled it. all I want now is my money back. I know they can look at the information on either account and tell that they are not used.

Desired Settlement: Refund my money and make sure this so called misspelled account is closed. They cannot bill me anymore at least I'm sure of that.

Business Response:

We have reviewed our files and found an account was opened in your name on 11/30/2013. At that time one single report was purchased then user activity stopped. Then, on 12/22/2013 a second account was opened in your name but with a different credit card and email address. The email domain on this second account was spelled **************" instead of the **************** domain used on your first account. There is no way for us to link two accounts together if a user creates a brand new account with separate registration information. On your second account instead of selecting one single report you selected to enroll in a trial membership for unlimited searching. We did not receive cancellation for this trial until 6/19/2014. Per that request we closed your second account ***************** and refunded one charge of $24.95 as a courtesy.

Our records show you had first contacted us by phone on 6/14/2014 regarding your initial **************** account. The representative informed you that this account did not have any recent activity or membership. The representative also noted that you declined to give your card number in order to locate the recent charges you were seeing and that you stated no other emails were used. On 6/19/2014 our Customer Care received another phone call from you. During this call we were able to locate the account under *************** using your card number. The representative closed the account and refunded the May membership fee of $24.95 as a courtesy and to account for the confusion caused by your two accounts.

We have reviewed your other more recent contacts by phone and email and found that you stated you have already put these charges under dispute with your card company. Because of this, you will need to follow their policies and procedures regarding their dispute process. We will be providing any documentation requested by your bank regarding your registration and the product selected on our self-service website. They will review this information and make a decision on the validity on the charges. Usually this process will take a few billing cycles and they will notify you of the outcome via mail.

Consumer Response: I am rejecting this response because:

I filed a complaint against this company in Jun 2014. I received notification that a file number (#*******4) was assigned but not that the case was closed. I may have overlooked it but a review of my PC for all correspondence from People Finders or the BBB did not show the notification. In any case my bank have not concluded their investigation and asked me to get the information in writing from people finders that they had told me on the phone. The reps gave me the info on the phone about my email address being misspelled and a second account number being used within minutes of signing up for the service. One was a checking account the second was a credit card. I would not give them the complete number by phone when I called to ask why they continued to charge me since I had called an written asking that the case be closed. Only after I closed the credit card acct. did I call them and gave them the number and was told of this misspelling. So I requested a notification of the closure to the correct email address but never got it. When I called to inquire again since an attempt to charge the acct again I was told there was no notice and would not be notice of the account being closed. They say now the account is closed. Please reopen or file as second case because my bank is still investigating and I did not know the account was close until I read the response in the history of the case.

I want a refund for service that someone else go the benefit of from Dec 2013 through May 2014. $24.95 X 6 months. They did refund the fee for Jun 2014. My bank is investigating and I need the information relating to the misspelled email address account. And the use if that card for service which was apparently used during this time.
 

Business Response: It is the users responsibility to cancel memberships they no longer need or want. Usage is irrelevant given that we are providing the ability to run unlimited searches and other services for a monthly fee. Our terms simply allow users to cancel at any time to avoid further billing. We can confirm that both accounts under your name are in fact closed. Again, you have stated these charges are under dispute so you will need to follow your card company's policies regarding these charges. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund.

7/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for PeopleFinders services in Feb,2014.I didn't want to continue with it so in March I cancelled. I missed the cut off date by about 2 or 3 days and was billed for March also. On my credit card for the month of June I noticed that I have been bill April,May and June. On July 19th I cancelled the service again and called in to make sure I was cancelled out and to speak to a Representative who refused to consider muy claim and when I asked to speak to the manager was told to call back on Monday.In March I had cancelled via a phone conversation with a Rep. who supposedly cancelled me out but failed to do so as well as online. Believing I was dealing with an honest company I did not check my credit card statements until I received my July statement.

Desired Settlement: I would like to be credit with the months of April, May and June.Transaction dates of 4-15-2014,5-15-2014 and 6-16-2014. The total would be $74.85. A monthly fee of $24.95/mo.

Business Response:

Our records show an order for a search was placed on 2/8/2014. At this time the customer selected a three day trial to our service. Given that our service provides unlimited searches and other features for a monthly membership fee, our terms do not allow for refunds and simply allow customers to cancel at any time to avoid future automatic billing. Our customer service was available to take their cancellation at any time via email, phone or their online Account Manager. We received cancellation online on 7/18/2014, five months after the membership had been initiated. The system closed your account and, as a courtesy, refunded one charge of $24.95 for the most current month of membership (July). Then on 7/22/2014 a supervisor called you back per your request. They agreed to refund an additional $24.95 (for June). In conclusion, we have issued refunds for two months of membership totaling $49.90 as a courtesy, the account is closed and there will be no further automatic billing. There are no further refunds available.

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I' ve accepted the terms but they still manage to get two months of fees out of you by denying the fact the I cancelled the service in March!!. Its still a scam that they pull on people and I still contend that I cancelled my service in March of 2014. 

Thank you BBB for your help. The public should be warned somehow and hopefully they will check with BBB before subscribing.

 

 

7/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business makes it easy to sign up for Monthly membership even though I only wanted a one time purchase.They deducted a monthly fee from my Debit Card two month in a row before I realized it. They refunded only half the amount. I never wanted to join, I only wanted to purchase a one time search. I want my other monthly fee refunded.

Desired Settlement: Refund my other monthly fee of 24.95.

Business Response:

The customer has a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership.  If a customer does not wish to enroll in membership they may choose the full price for one report. The membership option provides a three day trial to try our services.  Our membership service provides unlimited searches and other features for a monthly fee.  This is clearly and conspicuously disclosed on the initial order selection page.  Our records show the membership option was affirmatively selected by this customer on 12/31/2013. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges.  The membership is mentioned no less than three times on two pages before the order is complete. 

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.  For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. This customer failed to contact us for six months to cancel the membership or discuss the charges. Per his request over the phone on 6/26/2014 we agreed to refund $24.95 for the most current month. There are no further refunds available on this account. In conclusion this account is closed, there will be no further automatic billing and we have refunded one charge of $24.95 as a courtesy.      

7/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In the past, I have requested in the past in information be removed from your systems. (new opt-out sheets are attached to this email)Currently, this result is appearing and I request this gets removed. (my brother lives at this address - please remove my named listed and any connection to Alan Andacht. (and any other links from all databases includling Confi-Chek, Inc.)********************************************************************************************************************* ******* ***** *** ******* ************** * ****************** **** ********** ******* ** *****

Desired Settlement: Remove information (all from - all sites)

Business Response: Our records show you have already been assisted with this matter and have been notified of the resolution several times via email. We have already received and processed your opt out request. Again, your information no longer appears in search results. We want to make sure you are aware that anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleFinders.com refuse to remove my address from the internet. I spoke to 8 different agents and 1 supervisor (within 4 weeks) who all assured me, after 72 hours my address will be taking down from the internet. The company has an opt out option in which I submitted 4 times and my address is still on the internet. There are several complaints on the BBB website for this same problem. I did not authorize this company to display my address on the internet and they refuse to take it down. I explained to a supervisor that in my line of work it is a safety issue. I was told by a supervisor that it was not a good enough reason for them to have to take it down. The supervisor then agreed to take it down within 72 hours. That was 3 weeks ago.

Desired Settlement: I am requested to have my address removed from the internet. In addition, remove my name completely from that company's database and affiliates.

Business Response: We have reviewed our files and found that this listing was reported to our IT department for removal. Today, however, we see that the information still appears. We have contacted that department today in order to expedite this removal. We apologize for any inconvenience caused by the delay.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

7/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This could also be an advertising complaint. After using service and charging me $.95 they charged me $24.95 4 days later. NOT clear that this additional charge was being made. At my age I cannot afford this!!!!!!!!

Desired Settlement: Credit my credit card!!!

Business Response:

At the time of purchase on 7/3/2014 you had the option to select a single report at the normal price of $1.95 or a discounted price of $0.95 for signing up for a 3 day trial to our Membership. It is clearly and conspicuously stated on each page of checkout that by choosing the discounted price you are enrolling in an automatically renewing monthly membership after the three day trial has ended. Our records show you affirmatively selected the trial membership option. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial until a phone call to a representative on 7/9/2014, six days after the membership was initiated. The 3 day trial had already ended; therefore, you were charged the membership fee on the fourth day.

The charge of $24.95 is non-refundable per the Terms you agreed to, your account is closed and there will be no further automatic billing.

7/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $42.00 for a full background report. The report promised birth and death records, criminal reports, marriage and divorce records, and it even promised a full name.The person I requested the report about was:A.) Born in the U.S. and was listed as father on at least 3 other birth certificates.!!!!B.) Married and divorced at least 2 times.!!!!C.) Spent many years in prison.!!!D.) Deceased!!!!!This so called complete background report did not mention any of that. The report did not even include his middle name!!! It listed his brother twice as 2 different people! His children were not even on the list. I know for a fact that he has a public criminal record because I ran across a court case recently in St. Tammany ParishIt was for a speeding ticket in 1981. I was not even looking for him at the time. This is not the product I agreed to purchase.The customer service department was very rude from the moment they answered the phone. They would not even listen to me. They would talk over me while I was speaking and acted as though they could not care less that I was a human being.I feel ripped off. I cant believe that a company with this many complaints is still allowed to stay in business. It seems to me that they have no desire for repeat customers. I asked them to either provide me with the full report that I ordered or give me my money back. I would like to be treated like a human being. I reached out to this company because I was desperate to find my father. I have never met him and when I did finally get some concrete evidence of who he could be, I learned he is dead.(information I did not get from the report) He is not alive to answer the questions I have been wanting to ask him my entire life. His family members are all telling me different stories. I need the answers that report should have given me. I am not made of money. I feel like this company likes to pray on people like me. If they could not get me the report then they never should have taken my money.

Desired Settlement: I expect a full refund of All of my money!!!!!

Business Response:

We have reviewed the report you are referring to and found that it was generated properly on your account. We understand that it did not have the information you were expecting. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. The Public Record data we provide is subject to availability, states it is included "when available" and not guaranteed. We are unable to provide a refund. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

While we are unable to offer you a refund per the Terms you agreed to, we would like to provide you with a courtesy search at no additional cost. The courtesy search will remain on your account until it is used.  You may elect to have that exchange search ran at any time.  Just call our number below and a representative will run your search for you, free of charge.

Consumer Response: I am rejecting this response because:

You did not deliver the product I ordered. Your records are wrong. I am not willing to drop this.

Business Response: We feel we have already addressed that the information provided on our reports is as-is and is always subject to availability. Again, the Terms of Use you agreed to upon purchase do not allow for refunds. To be clear, we have already paid to access the public record databases so the charge is simply non-refundable.

7/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplefinders.com to search for a person and agreed to the $.95 charge. When my credit card statement arrived I was billed $24.95 twice!I called them at ###-###-#### to inquire why. They credited the second charged and explained that the $.95 charge is for an unlimited number of searches for 3 days and that if you don't cancel the membership at the end of the 3 days you are automatically charged $24.95 each month. I feel like I was tricked into the $24.95 membership in the first place. I cancelled my membership to assure that I would not get billed again. I was very surprised (in researching for info on this company) that they have an A+ rating with BBB.

Desired Settlement: I would like to have a refund of $24.00 and agree to pay the $.95 for the one time search. I would also hope that they change the web site to make it clearer (for future users) that they would be clearer about the charge of $24.95

Business Response:

At the time of purchase you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). You receive a discounted product for signing up for a 3 day free trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere
•Email Searches – Obtain email addresses, or learn about the owner of any address
•Social Profile Searches – See updates on all of your friend’s social profiles in one spot
•Marriage Searches – Find out if a man or woman has ever been married
•Divorce Searches – Check the divorce status of any man or woman
•Property Searches – Learn about any piece of property, including the current owner and  value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your request over the phone on 6/28/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Your membership is also cancelled. There are no further refunds available.

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a one time, one day membership. I said NO THANK YOU to recurring payments! Yet I have been put on AUTOPAY since 9/6/2013 at a cost of approximately $150.00. I did not find this transaction till I checked my credit card account around 7/1/2014. I then did some back dating to find that this has been ongoing since 9/6/2013. I contacted the company and was advised that I supposedly signed on for auto pay, well I recall refusing it! I only wanted the one time membership at the cost of .99 cents. I did not receive a email telling me that the refusal didn't work, or that I was now signed onto a permanent membership! Do you understand? They say that I signed on and I have no proof that I did not. As I looked at the BBB site for this business I noted others have had the same problem and I noted that you recommend this company! I can only wonder why and how much they pay you to do this? These people say that it is a one time .99 cent membership, and then they say that we have signed on for permanent membership and further we had the option of looking people up for the number of months that we had the service! However they do not contact the person involved to let them know that they have signed on for a PERMANENT MEMBERSHIP. Do you want to know why? It is so that people like me will continue to pay out $24.95 a month unknowingly for months, maybe years, while they collect their millions in profits! That is why. When we complain they SAY we signed on but they never contact anyone to let them know that they have a permanent membership and as I noted, others have experienced this. NONE OF US KNEW WE HAD THE PERMANENT MEMBERSHIP and they can not prove that we used it over the MANY MONTHS that this has been going on! BECAUSE WE DIDN'T KNOW ABOUT IT TILL WE CHECKED OUR CREDIT CARD STATEMENT MONTHS LATER and then these THIEVES will magnanimously give us the last month's payment of $24.95, whoopee! Retaining the money they had already collected!

Desired Settlement: I want a total refund of all monies that they collected from me in the amount of $24.95 a month starting from September 10th 2013 to present! They can not prove that I used their service after the initial .99 and I did not use their service as I did not know that I had been signed onto it! They made no effort to inform me that they put me on the permanent membership! Had they done so this would have been rectified quite quickly by me contacting them/their company and closing this account!

Business Response:

At the time of purchase (9/6/2013) you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). To be clear, you received a discounted