BBB Business Review

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This business is not BBB accredited.

Peoplefinders.com

Phone: (800) 718-8997 View Additional Phone Numbers 1821 Q St, Sacramento, CA 95811 http://www.peoplefinders.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

PeopleFinders is an e-commerce business that provides data culled from current and historical public records.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Peoplefinders.com include:

  • 399 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Peoplefinders.com include:

  • Length of time business has been operating
  • Response to 399 complaint(s) filed against business


Customer Complaints Summary Read complaint details

399 complaints closed with BBB in last 3 years | 134 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 68
Billing/Collection Issues 184
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 142
Total Closed Complaints 399

Additional Complaint Information

Consumers generally allege that when attempting to order records or information under the company's free trial offer, they are enrolled in an automatic monthly billing plan which they did not agree to.

The company typically responds by indicating that when placing an order consumers agree to clearly and conspicuously displayed terms which state that after the initial trial, unless the consumer cancels the service, monthly charges will continue until membership is cancelled.

Customer Reviews Summary Read customer reviews

74 Customer Reviews on Peoplefinders.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 74
Total Customer Reviews 74

Additional Information

BBB file opened: September 29, 2004 Business started: 05/01/2000 Business started locally: 05/01/2000 Business incorporated 03/29/2000 in CA
Type of Entity

Corporation

Business Management
Mr. Bryce Lane, President & COO Mr. Robert Miller, Agent for Service Ms. Sarah Lewis, Contact
Contact Information
Principal: Mr. Bryce Lane, President & COO
Customer Contact: Ms. Sarah Lewis, Contact
Principal: Mr. Robert Miller, Agent for Service
Business Category

Searchers of Records Internet Services

Refund and Exchange Policy
Most of the products on the Site come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase (please see below section "Refunds"). You acknowledge that the service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed.

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process. By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.


d. Fees, Refunds & Fraud

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process (see "Termination, Free Trial", below). By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.

You agree to pay all amounts due upon our demand. In the event we have to collect unpaid amounts you owe us, you will be liable for all collection costs, including attorneys' and collection agency fees.

Service Area
United States
Alternate Business Names
Confi-Chek, Inc.
Products & Services

People Search
Background Check
Reverse Phone Lookup
Reverse Address Lookup
Email Search
Social Profile Search
Criminal Records
Registered Offender Finder
Business Ownership Reports
Public Records Reports


Customer Review Rating plus BBB Rating Summary

Peoplefinders.com has received 1.89 out of 5 stars based on 74 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.