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BBB Accreditation

A BBB Accredited Business since

BBB has determined that, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 24, 1999 Business started: 01/01/1994 in CA Business started locally: 01/01/1994 Business incorporated 12/31/1998 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Security and Investigative Services
2420 Del Paso Rd Ste 270, Sacramento CA 95834
Phone Number: (916) 322-4000
The number is 17141.

Type of Entity


Business Management
Mr. Robert Mather, President Ms. Deanna Marquez, Management
Contact Information
Principal: Mr. Robert Mather, President
Business Category

Screening - Background & Employment

Alternate Business Names
My Background
Products & Services, Inc. provides pre-employment screening services.

Additional Locations

  • 2301 Balls Ferry Rd

    Anderson, CA 96007

  • 3655 Meadow View Dr

    Redding, CA 96002

  • PO Box 491570

    Redding, CA 96049


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/16/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I did not receive a background check. It has been 2 months, they were quick to take my money but not give me what I ordered.

Desired Settlement: I want a full refund, as well as all my information deleted from there database.

Business Response:

Good Afternoon,


Regarding BBB compliant recently submitted, here is the timeline in which the customer needs were addressed in a prompt fashion:


·         Case *************** was submitted on 7/24/2014.

·         Applicant contacted us via SF ticket 578817 on 7/25/14 with the following email:

Please See Attached.

I will make one final attempt to follow up with the customer this afternoon to ensure that she is checking her email address inbox properly and following the instruction for viewing background check results found therein.  Please let me know if more information is needed. 

7/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The site promises to show you what your background check looks like. NOT true. The site sent me an e-mail to let me know my Background check was available. Upon login, It just indicates that it is "complete" and there is no data whatsoever. I cannot tell if anything was actually done, it just says, "complete." I e-mail them, they respond saying to call them. I call their telephone #, and extension, in any combination, and they just say to leave a message. I completely believe this is a scam.

Desired Settlement: a refund, or an actual copy of a background check showing what actual employers would see if they ran a background check on me.

Business Response: Consumer's Final Response
I was contacted by the site administrator, who verified that the incomplete looking forms I wa viewing were incomplete because there is NO criminal background for me. Please delete my complaint, or consider it satisfactorily resolved.

7/8/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I was overcharged for services requested. Items that appeared as $0 during the order were charged for. On April 30, 2013 I completed a request for a background check for volunteer work. The company that I was volunteering with had an agreement with MyBackgroundCheck and that is who I was told to go through. I completed my order and at the screen where it asked for jurisdictions for crimincal background check I asked for the jurisdictions I lived in previously. All areas appeared as $0.00. I authorized the payment for $24.95 and when I received my emailed receipt it indicated that I was charged $62.95. I emailed the company and got no response. I then found a phone number and called on May 7, 2013. I was told that the difference would be refunded. I also questioned why my background check was not completed as the company I was volunteering for ***** to ***** a resource for families with premature children) was told that if the check was not completed within 3 days it would be free and it was over a week. Mysteriously I received an email a few minutes later advising me that my background check was completed. I was told that there was a "glitch" in the system that sometimes caused billing errors such as this. That day I received an email indicating that no refund would be issued. I wrote back and advised that I spoke with someone and that they indicated a refund would be issued. ***** then emailed me back indicating that I spoke with her and that it was sent to her supervisor. I again waited and heard nothing. On May 31, 2013 I followed up again and told that this was given to the owner for his approval. I have not heard anything since that date. Order information- Full Name: ******* ******** ***** Order ID: XXXXXXX Order Date: 4/30/2013 Amount Charged: $62.95 Package Ordered: Volunteer Background Check Order Code: *****

Desired Settlement: Based on the agreement with the volunteer agency I would like a full refund. If that is no possible I would be happy with a refund of $38.00, the difference between what I agreed to pay and what I paid for this service.

Business Response: Business' Initial Response
Contact Name and Title: ** ******** Compliance Contact Phone: XXX-XXX-XXXX ** *** Contact Email: ********* Per your request, this issue has been reviewed and resolved. Please note, a full refund will be supplied to you. You should have access to the funds within 24-48 hours depending on your financial institution. We apologize for the inconvenience. We will be sending you a copy of the refund receipt.