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Find a Location

The Tom Yancey Company has 1 locations, listed below.

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    Business ProfileforThe Tom Yancey Company

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/21/1998

    Years in Business: 135

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The Tom Yancey Company offer residential and commercial roofing services. 

    Business Details

    Location of This Business
    7101 Fair Oaks Blvd, Carmichael, CA 95608-6408
    BBB File Opened:
    10/26/1990
    Years in Business:
    135
    Business Started:
    11/1/1888
    Business Incorporated:
    11/14/1988
    Accredited Since:
    12/21/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    12
    Alternate Business Name
    • Tom Yancey Company
    Business Management
    • Mrs. Marlo A. Bernardo, Office Manager
    • Mrs. Cheryl Yancey, Controller
    • Mr. Thomas Yancey, President
    Contact Information

    Principal

    • Mr. Thomas Yancey, President

    Customer Contact

    • Mrs. Cheryl Yancey, Controller

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    This company replaced a roof back in 2020 however problems occurred in December of 2022 I brought that to the company's attention and specifically to *** Yancey and currently May of 2023 there still is no resolution. The company refuses to come out to check the water damage on the ceiling in my bathroom which is directly under for a lack of better words the venting system or cones that was put on at the time of the roofing. I had a plumber come out they said it has nothing to do with an HVAC issue as *** Yancey stated this is a roofing issue as my furnace and AC is on the ground level and not on top of the roof. Additionally the tubes drain downward not up. The leakage only starts when raining. There was a small wet spot before the reroofing started as the roof was very old and after the new roof it stop until there was a heavy rain in December of 2022 and January of 2023. I feel that there was a bait and switch that took place because a ****** job ******* to a ****** job? This company refuses to honor the warranty and now my bathroom ceiling is damaged. I paid cash for this job and I wasn't given a cash discount as promised. This company lied to me from the very beginning.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Eric A

    1 star

    10/01/2021

    Would give ZERO stars if that were an option. The Tom Yancey Company (TYC) has to be THE WORST ROOFING COMPANY in the greater Sacramento area. TYC destroyed our house between tear-off of the old roof and install of the new one. Mismanaged paperwork/materials/schedules/crews resulted in our old roof torn off a week before TYC was ready to install the new one. After that TYC left our house with no roof and not even a tarp for 5 days. On the 5th day it poured rain. Extensive water damage throughout the entire house resulted in all of our possessions in storage and our family living in a hotel for 3 months until our house was repaired/returned to a livable condition. Ultimately the arbitrator stated in her ruling that TYC was negligent and failed to mitigate. Of the almost 100 roofing companies in the greater Sacramento area, The Tom Yancey Company should be anyones very last pick.In TYCs reply to a previous posting of this review the owner made one single claim that there was a breach of contract when we didnt pay the invoice. He implied that we did not pay a single *****, when in fact we did pay, to the exact *****, the full price of the roof minus the damages his company caused for which we had to pay out of pocket - he refused our payment. THE MORE IMPORTANT POINT in his reply the owner did not deny that TYC destroyed our home due to negligence and failure to mitigate. He couldnt, because his company did exactly that, exactly as described above. What happened to our home and our family should not happen to anyone elses. There are so many other roofing companies out there - its not worth the risk of hiring TYC.

    Local BBB

    BBB of Northeast California

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