If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that The Tom Yancey Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Tom Yancey Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 549999.
Type of Entity
Business ManagementMr. Thomas G. Yancey, President Michelle Pleak, Office Manager Mrs. Cheryl Yancey, Vice President
Roofing Contractors Siding Contractors Construction & Remodeling Services Millwork Cabinets Windows Contractors - General Drywall Contractors Floor Coverings & Installation Contractor - Insulation Patio Cover
Alternate Business NamesTom Yancey Company
Industry TipsHiring a Contractor in California: Essential Tips How to Choose a Reputable Roofing Contractor Knowing Your Refund & Cancellation Rights
7101 Fair Oaks Blvd
Carmichael, CA 95608 (800) 378-1888 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 378-1888(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Tom Yancey Company installed a new roof on my house and the final payment was made on 04/03/2015. I have just noticed at the end of the day with the sun low in the western sky that ridges were appearing over my roof. Today 06/17/2015 ****** ******** come to my home to look at the roof ****** was the supervisor for the Tom Yancey Company on my roof installation. From his inspection he stated that the rafters were approximately three quarters of inch higher than the sheeting. And maybe it could be fixed by adding 2x4 to prop up the sheeting in the attic.I asked why this problem was not noticed during the installation of roof but was told it was so small it was not noticeable. He also stated that the roof is perfectly good and has no major problems with it. And that the warranty for the shingles should not be adversely affected by this condition.I feel that my new roof should be flat and level as all the other roofs which are in good repair. That the condition of my roof will only go down over the normal life expectancy of it and could structural fail or void the warranty. Also the "Tom Yancey Company 5 year guarantee mateial & workmanship" which states "All workmanship has been performed to the highest industry standards:". I feel that I had a failure in workmanship in the roof replacement.This condition was not found on the old roof.
Desired Settlement: Fix the sheeting problem to remove the valleys.
The issue will be resolved, please see following correspondence, Thank You.
I am rejecting this response because: The repairs at this point in time have not even been started so I'm not sure that they will be completed to my satisfaction. But I must compliment Mr Tom Yancey on his dealings with me so far on my concerns
Paragraph two has more ******** because it states that “None of your complaint conditions affect the overall roofing, Warranties, Guarantees or water integrity of the membrane”. But in the Owens Corning Limited Warranty on Roofing Shingles under section title “What Is Not Covered, number 2. Damage to or failure of the shingles as a result of damage to or failure of the underlying roofing structure” . Your guarantees and warranties do not coverfailure of your homes structural system. This description is stating the condition of the status of my roofing today which mean it would not be covered. In our first meeting about my complaint with you, you told me that my complaint was cosmetic because of difference in plywood thickness. I did not make this statement your existing substrate is old and has some settlement. This was ******** because your company did not install any new plywood in the ridge area which we were discussing. Also this ridge was much higher and wider than what is present for plywood thickness so your argument was false. You also always forget to mention that I had an independent roofing report which I shared with you at this meeting, in which was stated the same concerns that I had with the roofing conditions I have read this report.
In paragraph three the part of the statement which reads “at no cost to you” but you have many other situations in this document which has potential cost for me. Can you explain how you are going to insure the water integrity 30 Lb. underlayment when you install many more seams into it. Service Call will be performed as per Owens Corning recommendations. We use 30Lb. underlayment, minimum is 15Lb. By doing so will it met Owens Corning Duration Series Shingle Installation Instructions as to underlayment installation. Yes. And back to “Item2” of the Owens Corning Warranty will it cover a patched roof system. Refer to Owens Corning representative ******* ******* Owens Corning Area Product Manger **** ***** **** ****** *** *** ******* ** ***** Cell: ************ Phone: ********************************************
In paragraph four you state that ****** is the most knowledgeable person of your project which I disagree with. Because he was not present during our many meeting about this work so he would only have second hand information about what we discussed. ****** was project manager during installation he is very informed on your complaints. As I recall there was one meeting without ****** present.
In paragraph five I’m having a problem with what was stated in the first sentence and what is stated in the third sentence because they seem to me to be contradictory. I feel that any other work required or requested by any other party is not fair, because you could, or the building inspector could, and I would be responsible for the cost. Also being held to your fees as in the original contract had a profit component built into it, which I feel is not fair and only your true cost should be in this new contract. Disagree. See below.
In paragraph six is also contradictory to what is written in the third sentence of paragraph five. Any additional cost above Service Call scope of work will be discussed with you, and put in writing, before proceeding.
All downspouts are noisy. As stated TYC will address this let us know when we can proceed.
When we finally agree on a working agreement for this I needed it to be incorporated into a binding contractual contract between us The ******** Service Call **** ***** ****** ****** 07 17 15 Amendment 1 is a binding contract between ***** ******** and Tom Yancey Company.
In paragraph one I know you are not responsible for preexisting conditions but I do hold you responsible for compliance to all statements of how that work was to be completed in our original contract. Your project was completed per original contract in a timely professional manner and met the requirements of the Rancho Cordova Building Department.
I do have one more problem that I contracted and paid for a totality new roof. Now we have agreed that you need to do major repairs on the roof. We DO NOT agree that you need any repairs to your roof. Will this repaired roof meet the contractual roofing system as described in that original contract. Yes. Your roof is now, and will continue to be after the service call is performed, water tight, properly installed, complies to Rancho Cordova Building Department regulations, meets all manufacturers warranties and installation requirements, has a Tom Yancey guarantee and looks great and is a nicer roof than all your neighbors.
Still need your reply to my second e-mail. All of this has been covered.
We have a backlog of work due to the unusually wet El Niño season. Please call the office when you would like us to proceed with the service call…
I I have filed a complaint with the Contractors State License Board will wait to see the out come from that.