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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Armor Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Armor Roofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 759855.
Type of Entity
Business ManagementMr. John Jewell, Owner
Roofing Contractors Gutters & Downspouts Contractor - Insulation
Products & Services
Armor Roofing specializes in roofing, restoration, repairs as well as additional services such as gutters, sun tunnels, skylights, and title 24 requirements.
Industry TipsHiring a Contractor in California: Essential Tips How to Choose a Reputable Roofing Contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1337 Lone Palm Ave
Modesto, CA 95351 Directions
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BBB Complaint Process
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: My complaint is that in last years rain my house leaked and I called a roofing contractor. The name of the contractor is Armor Roofing. The license number is ****** *** **. When I spoke with the contractor by telephone, he told me that he would charge me $200 to come out and put a tarp to cover the leaks. I said it was ok and two men came. One went on the roof and moved some shingles, then came down and the contractor comented I needed to change the metals and he would charge me $4,500 dollars. I told him I would have to discuss it with my wife. The next day I called him and he said it was okay. I wanted to pay him his $200 but he told me no because he did not put the tarps, that he only did an estimate that he did not do anything up top. Now today he is charging me 729 dollars telling me he fixed the leaks and is threatening me. He wants to take me to small claims court because I am refusing to pay
Desired Settlement: I am not refusing to pay the 200 but I am not paying $729 dollars. That seems like a robbery to me. I did not sign any contrat. The contractor doesn't even have my correct name.
Thank you for the opportunity to discuss Mr. ******’s communication with BBB. Please note on the first initial call from the claimant listed above he stated his last name as ********. As explained in my conversation with you, *****, we are thrilled he contacted you as this is the first time he has made any attempt to resolve the matter with Armor Roofing. The following information briefly outlines our multiple attempts to communicate with Mr. ******.
December 11, 2014
Mr. ****** contacted Armor Roofing for emergency repairs during the December torrential downpour. Mr. ****** verbally agreed for immediate repair services and requested to pay with a credit card. Repairs were made at that time.
December 22, 2014
Armor Roofing sent an invoice and credit card form to Mr. ******’s home address.
January 7, 2015
Armor Roofing sent a second invoice to Mr. ******’s home address.
January 14, 2015
A spanish speaking representative of Armor Roofing communicated with Mrs. ****** by phone payment was required.
January 27, 2015
Armor Roofing left another message for payment.
February 3, 2015
Armor Roofing sent a letter via Certified Mail to Mr. ****** once again requesting payment as agreed upon in December. The Certified Mail was refused on three different attempts by the USPS: February 5, 2015, February 12, 2015, and February 22, 2015.
February 27, 2015
The refused Certified Mail was returned to our office.
March 25, 2015
Armor Roofing sent a Demand for Payment letter via mail in light of the fact Mr. ****** refused the letter via Certified Mail.
*****, once again, we are more than happy to resolve this matter providing Mr. ****** is willing to communicate with our office. Armor Roofing is open Monday through Friday 8:00am to 4:30pm.
Thank you again for your time in resolving this issue. If you should require additional clarification please call our office at *************
Consumer Response: The contractor did go on the roof and came down telling me that he could not repair the leaks because the roof sheets were the problem causing the leaks. So he then gave me an estimate of what the repair cost would be. I told him that I would have an answer for him the following day. I then told him no because it was too expensive. The agreed upon amount was $200 for the service not $705
Armor Roofing tried repeatedly to make contact with said customer. If the agreed amount of 200/00 for the minimum service call was stated prior to going out, then would you agree that there was going to be an additional charge for addressing the 2nd leak area. At this point, Armor will accept the homeowners stated amount of 200/00 and give him the 2nd leak area for free. Please make immediate payment.
Also, to the BBB please be assured Armor Roofing made every attempt possible to contact the homeowner and resolve any concerns he may of had. The only time the homeowner made contact was to you the BBB after multiple phone calls and letters and finally a demand for payment notice. The homeowner never returned any of our calls or letters.
Consumer Response: Yes, I am in agreement with paying the $200 dollars but he can no longer hassle me and threaten me with taking me to small claims court. I just want to end this and do not want to know any more about this company. Where should I send the payment?
Customer Reviews Summary