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Action Roofing Service

Phone: (530) 673-4067 477 N George Washington Blvd, Yuba City, CA 95993 http://www.actionroofingsince1980.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Action Roofing Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Action Roofing Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 30, 1992 Business started: 01/01/1980 Business started locally: 01/01/1980 Business incorporated 04/14/2015 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00806410.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00493164.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 1009124.

Type of Entity

Corporation

Business Management
Ms. Tina Burbank, Office Manager Mr. Elvin Gorham Jr., Partner Mr. Gary Weber, Partner
Contact Information
Principal: Ms. Tina Burbank, Office Manager
Business Category

Roofing Contractors Gutters & Downspouts Gutter Cleaning

Products & Services

Action Roofing Services specializes in residential re-roofing projects.

Industry Tips
Hiring a Contractor in California: Essential Tips How to Choose a Reputable Roofing Contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    477 N George Washington Blvd

    Yuba City, CA 95993

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/8/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: New roof and gutters installed in July 2012. In mid October, a rain storm occurred late at night; we were awaken by extremely loud banging sounds coming from all of the down spouts. This sound was abnormally loud and excessive and woke everyone in the house. Sound is expected during rain, but I emphasize that this noise was extremely loud. I immediately contacted Action Roofing to report the problem. The owner came out and ACKNOWLEDGED the problem. He placed Scotch Brite(R) sponges in the bottom of the down spouts, claiming this resolves the problem. Clearly, this is not a solution or a permanent fix. Action Roofing DID NOT follow up. The sponges washed out immediately at the next rain and the noise persisted. I contacted Action Roofing again. They sent their gutter expert, who also ACKNOWLEDGED there was a problem. He attempted to fix on ONE of the down spouts, explaining that when he originally installed the down spout he had failed to fold a piece of metal causing water to fall down the center of the down spout and bang into the thin gauged metal at the bottom. I asked why he didn't fix the other gutters and he claimed he didn't have time and wasn't sure it would fix the problem. No follow up after this visit, either. (Note: he left this repair with a light colored sealer on a dark brown gutter claiming he didn't have the right color to fix it properly). I contacted Action Roofing again and they admitted that the real solution is to replace the round gutter outlets with rectangular ones to allow water to flow down the walls of the down spout rather than drop down the center of the spout. (ie..round spout, round hole; rectangular spout, rectangular hole). After repeated requests, Action Roofing has taken no "action". They have stated they will fix the issue, but have done nothing. When I call, they say they'll "get to it", it's "on their list", but they simply ignore the issue. Their lack of professionalism is astounding and extremely frustrating. They simply do not care.

Desired Settlement: I want the gutters fixed by profession gutter installer of my choosing, within reasonable cost, to be paid by Action Roofing Service. If I were to allow them to fix or choose the repairer, the job would simply NEVER be done. This issue was reported to Action Roofing well within warranty; they have acknowledged the problem and neglected to resolve the problem and displayed abject incompetence.

Business Response: We have contacted the customer and resolved this issue. Thank you for your support.

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Action Roofing Service.

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Business Response: Company states: The company is working with the customer. When it rains it makes a lot of noise in the downspout. We are doing everything we can do to make it quieter.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and am working with them to resolve the problem.  This issue is the process of resolution.  The business is working on the problem and seeking complete resolution, to be determined following completion of the needed work.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Action Roofing Service
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)