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BBB Accredited Business since
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Mr. Motorhome offers RV service, repair, general maintenance and retail services.
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A BBB Accredited Business since
BBB has determined that Mr. Motorhome meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mr. Motorhome include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 276855.
Type of Entity
Business ManagementMr. Lon C. Lundgren, Owner Ms. Patty Wood, Webmaster
Recreational Vehicles - Dealers
Products & Services
Mr. Motorhome sales quality new and used RV's.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
9501 E Stockton Blvd
Elk Grove, CA 95624 (916) 681-3333 (916) 425-8213 (888) 547-3841 Directions
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Additional Phone Numbers
- (916) 681-3333(Phone)
- (888) 547-3841(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We were told we would be charged $995.00 for a PDI (pre-delivery inspection). We were told this inspection would cover everything in the coach and if anything was found not to work it would be repaired or replaced. We were told they would check every electrical outlet. We were told it was also a safety inspection and that everything would be safe when we left the lot.We were not given the option of declining this inspection. (I am sure they did a cursory inspection when they priced this motor home and if anything big had been found to not be working they would have added the repair or replacement to the selling price. Another used RV business we were at told us the PDI was optional)They did not do everything they said they would do and they are not returning my calls. I have called twice in the last 2 weeks. The first time they said they would have someone call me right back but never did. The second time I was told they would call me back today between 12 and 5. I stayed home all day today but they never called.
Desired Settlement: They did clean the RV and some of the problems we pointed out on our first visit were fixed, but I believe $995 is a little too much for a nice detail and some drawer repairs.I feel we deserve a partial refund.
Business Response: We have reviewed our valued client’s issues and resolved them to her satisfaction. Mr. Motorhome does indeed charge a disclosed PDI (Pre-Delivery-Inspection) fee which covers: mechanical; motor; oil change; tire and brake; and complete inspection and repair of any items that need attention on the RV itself which warranties that mechanically all is in working order. Mr. Motorhome takes pride in providing superior service and attention to detail and we make customer satisfaction our number one priority.
Problems with Product/Service
Read Complaint Details
Complaint: Complaint against *** ******** (aka Mr. Motorhome) for deceptive and misleading business practices. Mr. *** ******** operates two businesses as Mr. Motorhome at 7900 E. Stockman Blvd. Sacramento, CA XXXXX Ph. XXX-XXX-XXXX and 963 West Main St. (Nov to April) Quartzsite, AZ 85346 Ph. 916-425-8213I took delivery of motor home (2001 Monaco Diplomat D-36) from *** ******** in Quartzsite, AZ (85346) on or about 5th of March 2013. At the time of purchase Mr. ******** stated to me that he had the motor home checked out and everything was working, if it wasn't he would take care of it. He also said that he would purchase a 90 day extended warranty. About 2 months after purchase I got a letter from warranty company stating that the extended warranty was never in effect because that type of warranty was not offered. I believe Mr. ******** knew this when he ordered the extended warranty policy. The purchase price of motor home was $55,000 ($35,000 trade in of my 2007 Fleetwood Tioga SL and $20,000 cash) which was in excellent condition with approx. 20,000 miles on the odometer. During visible walk around inspection I told *** (Mr. Motorhome's head salesman) that the tires were old and weather checking (cracking). *** said they would be replaced. When I set down with Mr. ******** he had no intention of replacing the tires until I brought it up, and then at $1000.00 more than we had agreed on. The cost of the tires was $2600.00 (cheapest you can buy). Theirs that reputable dealer thing again, as old and cracked as those tires were, it borders on being criminal having it for sale. I admit this should have raised a red flag. Everything above and below this line that is highlighted in red are things that a reputable, reliable and honest RV Dealer would have had fixed before putting on lot for sale. The washer dryer combo would not work, Mr. ********'s tech told me that they would fix it. After about two weeks of dealing with this, Mr. Motorhome told me that he didn't have anyone in Quartzsite who could fix this and he would give me two hundred dollar to have it fixed. I knew this would not be nearly enough to fix with labor about $100.00 an hr. He gave me $500 in cash and I signed a release for washer/dryer combo. Gets back to the above paragraph about being honest and reliable. I pointed out that the screen door latch was broken, like everything else I was told it would be ordered, never happened. I found one when I was at Monaco Service Center in Oregon. Below are things I noticed not being right the day after I took delivery. The first morning after taking the motor home, the engine batteries were dead, *** ******** sent **** **** of Quartzsite out to charge the batteries. The house batteries were critically low on water, I added over 2 Vi gallons of distilled water to 6 house battery, I brought this to their attention. I had the six batteries replaced with 4 good batteries in September for $615.80. There was an odd color to the coolant in the radiator reservoir. I brought this to the attention of ***** (tech) and *** (head salesman) they said it was a little rusty or someone added a coolant additive. When I got home I had antifreeze analyzed, the conclusion was that the transmission fluid cooler was leaking into the radiator. After talking to ******* Transmission tech who said this had to be fixed before the flow reversed and allow antifreeze to enter the transmission, this would ruin the transmission fairly quickly. It was determined that the radiator could not be repaired, a new one was built by Monaco. The cost was $7147.30. Installation was completed by ******** in Yakima, WA on 8/13/2013. Also the radiator cap on the reservoir would not stay on. I believe the reservoir will have to be replaced. There was a short in the electrical system. When you push in on the trip meter, the dash would go dead (including tachometer and speedometer) the ABS light would stay on plus some console lights. I brought this to Mr. Motor home attention and their solution was to disconnect the trip meter and install an auto resetting circuit breaker fuse. Cost to fix electrical problem was $509.95 at Monaco Service Center in Coburg, OR. On 10/9/2013, when we took delivery we were planning on going to Yuma in two days. I had the fresh water tank (100 gal.) filled with filtered water ($5.00). The next morning all 100 gallons had leaked on ground. It took five days to get new water shutoff values installed. When we finally got to go to Yuma, we were two weeks late and when we got back to Quartzite, was going to head to Washington State the next day. The step would not retract and RV Lifestyles got it to working for $50.00. Delayed another day. I had to have the step gear box replaced Sept. 13th for $500.00. While in Yuma, the headboard came loose and the bed was pushed forward by the gas rods that hold the bed up until it hit the wall. I was able to fix this myself for cost of materials. In closing I have to say our summer was ruined. I had 8 outings planned with motor home. We attended two events, in June and at the end of August. The rest of the time motor home was not drivable. Summary of expenses Replace radiator $7,147.304 house batteries $615.80 \Repair electrical system $509.95 Repair retractable step gear box $500.00 Replace rear stove burner lighter $50.00 Total $8,823.05 ****** ******
Desired Settlement: DesiredSettlementID: Other (requires explanation) see Attached document
Initial Business Response