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Business ProfileforHauserman Rental Group, Inc.
Real Estate Rentals
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Hauserman Rental Group, Inc. offers Lake Tahoe Vacation Rentals.
Business Details
This is a multi-location business.
- Location of This Business
- 475 N Lake Blvd, Tahoe City, CA 96145
- BBB File Opened:
- 2/1/1993
- Years in Business:
- 58
- Business Started:
- 1/1/1966
- Business Incorporated:
- 1/1/1977
- Accredited Since:
- 9/8/1999
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 10
- Business Management
- Mr. Dan Hauserman, President
- Ms. Susan Grigoleit, Office Coordinator
- Contact Information
Principal
- Mr. Dan Hauserman, President
Customer Contact
- Mr. Dan Hauserman, President
- Ms. Susan Grigoleit, Office Coordinator
- Additional Contact Information
Fax Numbers
- (530) 583-8540Primary Fax
Phone Numbers
- (800) 208-2463Other Phone
- (530) 583-8540
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We rented a vacation home from Hauserman Rental Group 8/10/23-8/15/23 for 10 adults. Whee ******* got there, the fridge and microwave both had signs on them indicating previous complaints and instructions on how to handle improperly functioning appliances. We followed those instructions, and called as the following day and every day thereafter because the refrigerator was not cooling properly. It remained at over 40 degrees (at *** danger level)despite us keeping the door closed, only putting cold food in it, etc. *****,s response was consistently that fridges just work that way and that it was fine. The rental agency left condiments in the fridge for use and we let them know that this was unsafe given that the fridge did not hold safe temperatures and that we threw out the Mayo and ranch and our concern for future renter safety. They had no reaction. My daughter accidentally used the ketchup that had been left in the fridge instead of the one we brought and she got food poisoning. We reported that and they brought us a mini fridge that was not big enough to hold any of the meat nor vegetables we brought. We opened the ribs on 8/13/23 and they were not only completely thawed but also smelled so bad that people came in from outside to see what smelled. At that point we felt that nothing in the fridge was safe. We called again, and were told it was our fault for too much food in the fridge. We explained that they knew we were a party of 10 and that there was no more in the fridge than we use at home with no issues. Additionally, there was hair, blood and crumbs on bedding and towels and they explained it was a perfect storm and were sorry and the owner was buying a new fridge as well as a second fridge for such a big house. I asked for 50% of the $5,000 we had paid up front back given the issues and ***** confirmed that seemed reasonable and would get back to me Tuesday. We didnt hear anything Tuesday and by Wednesday decided we would dispute the charge 100%
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Jiali Z
1 star
11/29/2022
We had a bad experience with this rental group and our airbnb rental house. First, the whole unit was really outdated and extremely dark even when all lights on. Unit was not very clean condition when we checked in. The floor had some stains and food debris, carpets in the bathrooms were dirty, we even found a long black hair on one of the towels. Second, The sink was broken since the first night, we messaged them to have someone to come to fix the sink on the first night but we didnt get any reply from the rental group until we checked out saying that they would send someone in to check ( after we leave ). We had 10 people so three adults and three kids have to share one little bathroom, ventilation in the unit should be upgraded. There were much more things needs to be upgrade. Before we checked out, we cleaned every single bowl and plate that we used into the dishwasher, clean up the litters, left all towels that needs to wash on the floor. We did everything we can do to help the cleaning. when we checked out, the rental group sent me a message mentioned about the minor clutter such as a toy on the floor, I was so confused that they already charged me for the cleaning fee and now they ask me to clean by myself otherwise they may charge me another fee for that? I replied a message stated about the unsatisfied situation for the whole unit during our stay but then never get a reply back.I would like to request for a partial refund as a compensation for our bad experience. At meantime, I think Hauserman Rental Group should upgrade their old rental units, improve their customer service, so that the future customers will not have the same experience as we did.
Hauserman Rental Group, Inc. Response
02/14/2023
We're sorry to hear that you didn't enjoy your stay, but we're confused by the details of your review. You messaged us about the leaky sink through Airbnb at 9:30 PM the night you checked in. When we saw your message the next morning shortly after 9:00 AM, we immediately messaged back and offered to repair the sink that day (the day before your check out), but you never replied. Some renters don't want us to come in during their stay so we didn't feel comfortable entering without your permission. You never mentioned any cleanliness issues until we messaged you about moving furniture around and leaving "egg shells, eggs, other food, and toys throughout the unit," as the cleaner reported, with photos, after you checked out. It definitely wasn't just a matter of "minor clutter such as a toy on the floor." Although we believe the photos in the online listing accurately depict the condition of the property, we have passed your suggestions for improvement on to the homeowner and your comments about cleanliness to the housekeeper. We've been in business in the same location for 57 years and pride ourselves on providing great rental experiences for our guests. We're disappointed that we fell short of that goal with you.
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