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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tahoe Rental Connection, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Tahoe Rental Connection, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 00431673.
Type of Entity
Business ManagementMs. Heather Clelan, Long Term Rental Manager Mrs. Sara Strahorn, Vacation Rental Manager
Property Management Vacation Rentals
Alternate Business NamesTahoe Rental Connection Tahoe Rental Connection Property Management
2241 James Ave Ste 3
S Lake Tahoe, CA 96150 (530) 542-2777 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 542-2100(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I reserved a house for a weekend vacation rental. I paid the deposit. This company asked be to sign a contract after accepting my money. They cancelled my reservation without my permission because I had not signed their contract a month prior to coming to town. They told me in writing they would reinstate the reservation if I would sign the contract in the next 2 days. I told them I could not sign the contract until a licensed professional called me to discuss it (California law requires property management companies to have licensed agents discuss contracts. Unlicensed individuals may not discuss contracts). The unlicensed rep (*****) refused to have a supervisor, Broker, or licensed professional contact me and stated she would not hold the property unless I signed the contract immediately without talking to a licensed agent. This is not only terrible service but illegal.
Desired Settlement: My reservation needs to be reinstated immediately and a licensed professional needs to call me prior to me signing their contract.
To Whom It May Concern:
I am writing with regard to the complaint filed by Mr. ****, ID #*******. The January 22, 2013 date given as the date of purchase is incorrect. Mr. **** made his reservation on March 7, 2014 when he reserved one of our vacation rentals for two nights this May. He was emailed on March 7, 2014, explaining the procedure with regard to signing paperwork. He was called on March 9, 2014 and a message was left explaining that we had not yet received his signed documents so his reservation was not confirmed. On March 17, 2014 we re-sent the documents along with another request for his signatures, which Mr. **** said he would have into us by March 18, 2014. We emailed him again on March 23, 2014 and I personally left a message regarding the documents on April 2, 2014, informing him that if we did not receive the signed documents by April 4, 2014 the reservation would be cancelled.
Mr. **** was given ample time to sign the contract and credit card receipt in order to avoid cancellation. Mr. ****’s refusal to sign and his demands to speak with a Broker or Licensed Agent are completely puzzling as neither broker nor agent is required for rentals less than 30 days in length.
**** never refused to let him speak to our broker or to me, the licensed agent, she merely told him that we would not be making the call as the 2 day rental did not have anything to do with any level of Real Estate Licensing.
She repeatedly told Mr. **** that she would be happy to reinstate his booking upon receipt of his signed paperwork.
Since then, Mr. **** has sent his signed paperwork and we have reinstated and confirmed his reservation.
Tahoe Rental Connection
2241 James, Suite #3
South Lake Tahoe, CA. 96150
Fax: (530) 542-2906