Business ProfileforRentPros Property Management

Summary of Events:April 2022: Initial 12 month lease agreement signed.April 2023: Spoke at length with RentPros employee, signed a modified lease agreement (ending November 1, 2023) explicit instruction to continue month-to-month.April 2023 - August 2023: No contact from RentPros regarding lease termination, extension or transfer to month-to-month as discussed previously.August 30, 2023: Served with 60 Day Notice-to-Vacate August 31, 2023: Emailed RentPros employee, regarding Notice, expressing surprise, concern and dilemma this placed our family in. Followed up with phone call.September 7, 2023: Verbal confirmation, RentPros personnel spoke with the owner, and agreement reached to extend lease until our project was complete. ($200 rent increase) - RentPros would send documents. September 7 - September 29, 2023: No contact or documentation from any member of RentPros regarding lease extension.September 29, 2023: Contacted RentPros only to learn employee was no longer employed with RentPros.September 29, 2023: Spoke with new employee and explained situation/history and frustration with situation.September 29, 2023: Received phone call and voicemail from RentPros employee. Voicemail stated RentPros spoke with the Owner and they are willing to accommodate our situation.September 29, 2023: Received email confirmation from RentPros employee stating the homeowner was contacted and agreed to extend our lease. October 3, 2023: Received email confirmation from RentPros employee stating our lease would be extended to the requested date (2/1/2024) and documents would be following.October 6, 2023: Received email from RentPros employee stating the owner and my managers have decided to only extend to 11/30/2023. (Not as previously expressed twice verbally and twice in written form)RentPros is rescinding a verbal agreement to continue on a month-to-month agreement until 2/1/2024 as previously expressed twice verbally and twice in written/email form.)