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A BBB Accredited Business since
BBB has determined that Whisler Land Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Whisler Land Company include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 00937427.
National Mortgage Licensing System- NMLS
The number is 337754.
Type of Entity
Business ManagementMr. Robert Winger, Owner Mr. Mark Whisler, Broker
Property Management - Industrial & Commercial
Alternate Business NamesWhisler Financial Group
Products & Services
Whisler Land Company specializes in property management services.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1825 I St
Sacramento, CA 95811 Directions
PO Box 161266
Sacramento, CA 95816 (916) 446-6663
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (916) 446-6663(Phone)
- (916) 446-0944 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Whisler Land Company deliberately withheld money owed to the tenants (in the form of a security deposit) of one of their properties after several years of unresolved maintenance issues. The primary issue, mold and moisture presence, resulted in the floor caving into the ground and exposing the underside of the house. A closet door was so moldy and full of water it fell out of its hinges and needed to stay closed in order to keep from breaking off. It also allowed insects, rodents and mold to be exposed to the tenants. Whisler Land Company did not have an inspection performed until after multiple requests were made by multiple tenants. (Most was reported over a year prior to anyone coming to look at it). The property owner eventually came and placed a linoleum cover over the rotting floor. By CA State Law standards, the resident would have been deemed uninhabitable. Furthermore, they are withholding deposit money, for this issue. They are also withholding money as a result of cleaning and carpet cleaning estimates -- even though the tenants provided receipts for cleanings as their lease agreement indicated they should. The employees (with the exception of one) were all short, rude, and unhelpful throughout these processes. Promises made were not kept, and simple requests were forgotten and significant errors were made. Tenants were exposed to an unhealthy environment and were as informative and forward as possible. The issues listed here are only but one or two in a stack of problems that accumulated over the nearly 4 years of residency with the property management company. Other issues over the residency included broken windows and window pulleys, unrepaired fence allowing two break in attempts, damaged deck with stagnant water (mold), rotting roofing, rotting wood, raccoons living under the house (mites as a result), running/leaking faucets, etc. I was also not provided with my return check and detail of the inspection of the property until after their legal 21 days allotment of time.
Desired Settlement: I would like the full amount of my deposit returned to me.
Read Complaint Details
Complaint: On 5/24/2015, I applied for an apartment with Whisler Land Company at 1813 O Street. The apartment was advertised as "available" on the website, with a $35 application fee. On 5/28/2015, I was notified via phone that my application was approved; however, the apartment I selected was already rented. Per California Civil Code 1950.6(c), the landlord should not charge the screening fee if there is no vacancy, or that there will be, within a reasonable time. I argue that I applied for an apartment at 1813 O Street, not any other address, and that Whisler Land Company already had a tenant approved prior to processing my application. Thus, the application should have not been processed to begin with, and I should have been notified that the apartment I chose was not available. Furthermore, I did not receive a copy of my credit report, leading me to question whether or not a copy was even ordered.
Desired Settlement: I would like a full refund of $35.00 to my credit card.Whisler Land Co. should also cease to charge prospective tenants for apartments advertised as "for rent" when they are no longer available. A copy of this report will be filed with the Department of Consumer Affairs to assure Whisler Land Company is not engaging in dishonest business practices.
We are very sorry to hear that you did not have a positive experience with applying to rent through Whilser Land Co. and are requesting a refund of the $35 application fee. Although we received this complaint and believe we followed our standard application process, as a courtesy to you, we will refund the fee. Although we are refunding the fee we would like to respond to the specifics of your complaint.
When you applied on 5/24/2015 the desired unit was still advertised and available. When we called you on 5/28 and left a message that you were approved it was still available as well. You stated in the complaint that you did not think that we actually ran your credit but how we have reached an approved status if we did not run your credit. We also left a second message for you on 6/8 because we had not heard back from you. The unit was still available at that time as well. In addition we had another identical unit for rent and our website explains that once your application is approved, if you miss out on the one you originally applied for, you would still be approved for up to 3 months if you find another property that we manage that meets your needs.
After leaving you several messages about your approved status, we only heard back from you when you left a voice mail on 6/23 stating that you wanted a refund of your application fee and you had submitted a BBB complaint. In your complaint you stated that you did not receive a copy of your credit report. All tenants are certainly able to obtain their credit report by simply requesting one. Please let us know by is you would like a copy of your credit report. We will provide it but will have to charge the fee of obtaining it. If you do not want the report we will refund your application fee of $35.
We understand that you have found another place and wish you the very best moving forward. Thank you for taking the time to provide feedback.
Regards, ****** ******
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I put in two apps (one for him and one for me) and paid a fee of $70 total for the credit check. We were told we would be contacted 2-3 business days. A week and a half after repeated efforts from us to obtain information and status as to what was going on with the apps, we were told someone else qualified ahead of us. However, we were misled to believe that everything was still processing as no one returned our calls or told us any different. We believe that our fee was taken but our apps were never processed and if they were processed, they were processed after they knew someone had qualified and there was no chance for us to be able to get qualified anymore as someone had already been qualified.
Desired Settlement: We would like out $70 back for the app fee we paid as believe our apps were never processed at Whisler as no one told us they were processed.
Business Response: We are very sorry to hear of your Customer Service experience with our company. We did research the matter and determined that you turned in your application on 3/30/15 and it was processed through our outside screening service on 4/1/15. Unfortunately the property that you were applying for was already rented by the time we received your completed screening report. Where the communication broke down is getting back to you with that information. For that we do apologize and will gladly return your two application fees of $70.00 (this will be mailed back to you at the address you provided). We want to assure you that this is not our normal procedure and although we do receive multiple applications on a property, we do try to respond to every person who turned in an application in a timely manner. Our typical process is that we show the property and accept applications until a deposit is in on the property. We notify people as they are approved and the first person to bring in the deposit is the one who gets it. If a person meets our criteria to rent and is approved but the property that they are applying for is rented by the time they are notified of the results of their application, we typically notify them that they would be pre-approved for any property that they make 3 times the rent on and if there is another available property that we manage that meets their needs we are happy to rent it to them. We follow fair housing laws and strive to be consistent and fair in our process with renting properties. Thank you for your feedback as it helps us to look at our services and make sure that this type of mistake does not happen again. We wish you the best with finding a rental property and would be happy to help you find one if you have a need for our services again now or in the future.