BBB Business Review

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This business is not BBB accredited.

Syntrol Plumbing Heating & Air, Inc.

Phone: (916) 772-5813 View Additional Phone Numbers 2120 March Rd Ste A, Roseville, CA 95747 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Syntrol supplies expert service, repair and replacement of residential and commercial plumbing fixtures, heating and air conditioning systems, electrical needs, photovoltaic solar systems, roofing, insulation and windows.

BBB Accreditation

On 6/7/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  • 2. Adhere to established standards of advertising and selling.
  • 3. Honestly represent products and services, including clear and adequate disclosures of all material terms.
  • 4. Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
  • 4A. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  • 5. Abide by all written agreements and verbal representations.
  • 8. Approach all business dealings, marketplace transactions and commitments with integrity.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Syntrol Plumbing Heating & Air, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 21, 2010 Business started: 10/03/1996 in CA Business incorporated 06/04/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 728304.

Type of Entity


Business Management
Mr. Paul Bianchi, President Mr. Todd K. Fulton, RMO Mr. Adrian Boysel, Marketing Manager Ms. Darcey Fagen, Office Manager Mr. Gary E. Ogg, RMO Mr. Jeffrey M. Putnam, RME
Contact Information
Principal: Mr. Paul Bianchi, President
Principal: Mr. Todd K. Fulton, RMO
Business Category

Plumbers Plumbing - Contractor Air conditioning & Heating Contractors - Commercial Solar Energy System Design & Installation Contractors - Solar Energy Solar Energy Products Service & Repair Electricians - Commercial

Products & Services

Syntrol Plumbing Heating & Air, Inc. offers the following product(s): Company offers HVAC, plumbing and electrical Services.

Method(s) of Payment
Cash, check, credit card. We also have several financing programs for those who qualify.
Service Area
Northern California
Alternate Business Names
Syntrol Plumbing Electrical Heating & Air Syntrol Plumbing Electrical Heating and Air Syntrol Plumbing Heating and Air, Inc.
Industry Tips
Drain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.