If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.Additional Locations
Phone: (209) 403-2299 915 East Market St. , Stockton, CA 95202
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RC Plumbing include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00946510.
Type of Entity
Business ManagementMr. Raul Chavez, Owner
Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Leak Detection
Service AreaServing Stockton and the greater Central Valley.
Available 24 hours a day, 7 days a week.
Products & Services
This company offers plumbing contracting services.
Industry TipsDrain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
915 East Market St.
Stockton, CA 95202 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 2348
Stockton, CA 95201 (209) 403-2299
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: RC Plumbing was called to repair a leaking toilet and a leak under the kitchen sink. The tech quoted my wife $295.00 to repair toilet and if it needed a flange that would be $100.00 more and the balance adding up to $1289.00 including parts. The job took 4 hours and my wife assumed the tech would be all day on the job because of the price. We feel the prices quoted were because she is a women and a senior (age 69). We requested a breakdown of labor charged and price of parts but were never given this.
Desired Settlement: We have requested a billing adjustment but none has been offered.
At RC Plumbing we do business by treating each and every problem individually.
Estimates are always given in advance and we do our best to communicate with the customer during each visit. We also show customers the problems and make sure they are part of the solution. We have attempted to clear up this matter to no resolve and will gladly make sure the customer is satisfied to the best of our ability. A breakdown was given via phone but we failed to email it to the customer. We made the changes to the previously paid invoice and it has been emailed as if. Please let us know if it is not received.
I am rejecting this response because:
RC Plumbing stated they were sending me an email on 3/8/16 to resolve the issues. I have been looking for it and have not yet received it. I didn't realize I only had 7 days to respond. Please reopen the case.I meant 3/28/16 and no I have not received a message yet from RCP.
The majority of our work is priced out by the job not by the hour. It's been our experience that the customer is more comfortable knowing how much the charges will be prior to starting. As was done with Mrs. ********. There is always a diagnostic fee for situations like the one we are dealing with. We do not know what needs to be fixed until we open walls or sometimes remove toilets. We never leave a list of all the parts that were used. That is not standard procedure for us.
Consumer Response: I am rejecting this response because: So by your reply you do some job pricing of parts and labor. We were given no option !Make me comfortable! To make me comfortable<what would have been the price of our job on the hourly basis plus parts! *** ******** ***
Problems with Product/Service
Read Complaint Details
Complaint: Our HOA to Sunpointe Condominiums in Stockton Ca, is contracted with RC Plumbing to come and do repairs including back-ups in our sewers. On 9/29/14 They came out and the "out" of the 4 unit building is in front of my apartment before the plumber left he entered one of our bathrooms as there was still water backed up in the bathtub, while his trainee was outside working with the snake through the "out drain" The signature on the receipt/estimate is hard to understand but another plumber later told us it looked like it says ****** (I don't konw). Well this plumber told us that the reason there was water on the outside of the bathtub by the edge of it, was because our bath tub needed replacing and it had cancer & that the job needed to be done within the next 4 months or we would have serious problems. He gave me an estimate for that bathtub of $2,860.00 for new bathtub, shower doors and tiles. He gave me an estimate of the second bathroom which is only a shower of $2,989.00 to replace shower pan, tiles and "oh" he saw really bad water damage according to his view. Of course that was disastrous and caused me alot of stress in which I ended up breaking out from the news. He replaced the strainer in the bathtub with "silicone" which you don't use for that and charged me $89.00, he was suppose to use plumbers putty. My cousin works in the industry and he came to my salvation, he did both bathrooms for $1,680.00 NOt only that, but my bathtub was completely fine and there was no need to remove all the tiles from both bathrooms just one row, there was no water damage, the tub was great and RC Plumbing was only trying to rip me off because I was a woman. The fact that $89.00 was charged was excessive and he used the incorrect material to replace that strainer while we got the problem fixed by "them". I would like to report this company to the BBB and see what can be done, so that unknown women like myself don't fall victims to their unethical way of service. Thank you ***** ********
Desired Settlement: Refund of my $89.00 as well as a reimbursement for the expenses I paid for an incorrect estimate I received, when the plumber didn't know what he was doing. I called the owner left a message with the receptionist he never called me back, I also briefly described the problem which is why he probably never called back. thank you for your time,
Business Response: Business states that they are currently looking into the situation so they can properly address customer concerns. Business requested customer contact them to set up an inspection appointment of the bathtubs. Business has not heard from the customer yet. Business would like to state that all information provided to consumer was done for preventative reasons to avoid future damage. All services provided to consumer were following proper procedures and industry guidelines. Silicone is an acceptable product for certain applications.
I am rejecting this response because:
Business Response: Business states that they have contacted the consumer, apologized for the miscommunication and tried to clarify any misunderstanding. Unfortunately, the $89 service call fee was more than a fair price for the services provided. Any licensed plumber within the area would have charged equal or above pricing for the service. In order for a business to survive in this industry it cannot operate providing service calls at below market cost.