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BBB Accredited Business since

Clark Plumbing & Heating

Additional Locations

Phone: (800) 832-5275 Fax: (530) 541-5911 View Additional Phone Numbers 2178 Eloise Ave Ste A, S Lake Tahoe, CA 96150 http://www.clarkplumbing.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clark Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Clark Plumbing & Heating include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Clark Plumbing & Heating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 1999 Business started: 01/01/1992 in CA Business started locally: 01/01/1992 Business incorporated 10/22/1991 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00277453.

Nevada State Contractors Board
2310 Corporate Circle, Ste 200, Henderson NV 89074
http://www.nvcontractorsboard.com/
Phone Number: (702) 486-1100
The number is 0036465.

Type of Entity

Corporation

Business Management
Mr. Robert J. Brunald, President Ms. Traci M. Brunald, Secretary Ms. Crimson Lance, Dispatch / HR Mr. TJ Stewart, General Manager
Contact Information
Principal: Mr. Robert J. Brunald, President
Business Category

Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Sewer Inspection Water Heaters - Repairing Heating & Air Conditioning Sewer Pipe Water & Sewer Line Protection

Alternate Business Names
Clark Plumbing, Heating & Air Conditioning Valley Park Plumbing & Heating Company
Industry Tips
Drain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1504 Us Highway 395 N Ste 4

    Gardnerville, NV 89410 (775) 782-4741

  • 2178 Eloise Ave Ste A

    S Lake Tahoe, CA 96150 (775) 831-6624 (530) 542-1771 (800) 832-5275

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/17/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Two times now this business has had repairman go out to do work and then add in additional charges without authorization. In both stances, the location was a rental unit. In the first situation the tenant asked for additional work to be done and the tech did not get approval from the owner. The company credited that over billing. With this second incident, the tech again did additional work without getting authorization. The over billing was disputed and after three phone calls, no confirmation of a credit has been provided. This company will over charge customers whenever there is the possibility they will get away with it and all South Lake Tahoe residents need to be aware.

Desired Settlement: Credit the credit card for the amount charged without authorization.

Business Response:

Business states that they are aware of the complaint but disagree with the allegations made by the complainant. Business states that the consumer(or their representative) contacted ******** ,the home warranty company, in regards to a malfunctioning heating unit. The business reported to the property, diagnosed the issues and then got authorization from the warranty company for the needed repairs. The unit was still not operating properly so further inspection found that it needed additional maintenance repairs that are not covered under the warranty. The person who opened up the house, Mr. ***** ******, approved the additional maintenance repairs(not covered under the warranty) , the services were then rendered and Mr. ***** ****** then went ahead and provided the credit card information for payment. 

Clark's has been in business since 1945 and has maintained a good standing in the community for the quality of services they provide. 

Consumer Response:

I am rejecting this response because:

Most of this response is a complete fabrication.

The truth:

1. The company was contacted to work on the heater based on a request I made through my Warranty Company, ******** ********.

2. ***** ****** did provide access to the apartment.

3.  He did provide the credit card number. for purposes of billing the fee for the ******** ******** visit.

 

But here are the lies:

1.  The additional work WAS NOT to make a further repair which ******** ******** would not cover.  ANY malfunction would have been covered by the warranty.

2.  The credit card WAS NOT provided for anything, but charging the standard ******** ******** fee of $65.  That was billed separately as shown on the credit care statement I provided.

3.  ***** ****** DID NOT approve any extra work to be done.  If the technician would have suggested the additional cleaning (which is what the charge was for), Mr. ****** would have come to me for approval before telling the technician to proceed.

 

These people were NEVER given authorization to do any work beyond what was requested through ******** ********.  As proof, ask them if they have a signature by ***** ****** accepting the additional charges.  They DO NOT unless it is a forgery.

They are liars and cheats.


Business Response: We are not accepting any fault for this matter. However, in order to close this complaint, Mr. ****** has received his money back in full as of 1/25/16. 

Consumer Response:

I am rejecting this response because the company's statement is blatantly false.  They have complete blame for this issue by doing work which was not approved and then charging my credit card without any notification to me, the customer. I had to find the charge on my credit card and then take action to correct the situation.

As for getting my money back, the company had nothing to do with that.  I disputed the charge on my credit card and the card company reversed the debit due to the plumbing company having no documentation to support it. 

The company has already shown you a statement with no signature accepting the charges.  Therefore, no proof exists of an approval given for that additional work.  This complaint stands and should be available for all consumers to see so they are protected against such outrageous actions.



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Clark Plumbing & Heating
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)