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BBB Accredited Business since
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Armstrong Plumbing offers residential and commercial plumbing services.
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A BBB Accredited Business since
BBB has determined that Armstrong Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 364321.
Type of Entity
Business ManagementMs. Marcelle Flowers, Corporate Secretary
Plumbers Plumbing - Contractor Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Inspection Sewer Cleaner Vacuum Service Water Heater - Tankless Backflow Testing Backflow Prevention Devices & Services
Products & Services
Armstrong Plumbing specializes in commercial and residential plumbing services, remodeling a kitchen or bath or installing a new sink or disposal services.
Industry TipsDrain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips
2551 Albatross Way
Sacramento, CA 95815 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (916) 993-5358(Phone)
- (916) 473-1521(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Estimator said repairs would cost about $800.00 or a bit higher,because it was a time/material job(replace old water line and reconnect to city service),today in the mail I received a bill for $1783.69,which is more than twice the estimated cost.At no time did anybody tell me it was going up sky high from the estimate,nor did ****,the estimator talk to my representative,who was on the job site about the skyrocketing cost.....I feel this is classic case of misleading the customer about true costs,they (Armstrong) will get their money,but they are guilty of cheating a senior citizen,which I find very unkind. They can be sure I will notify all homeowners in Boulevard Park about this 'bait and switch'tactic that Armstrong Plumbing practices.
Desired Settlement: I think Armstrong Plumbing should contact me and we should agree on a fair adjustment to the current bill.
Consumer Response: Consumer states that his agent has spoken directly to the business and there was a settlement agreement reached. The business agreed to modify the bill to a reduced amount that was acceptable to the consumer. The exact amount agreed to was $1,100. Adjustment made was of $683.69. Consumer is satisfied with the resolution but would like to state that he never agreed to any amount above the $800. The consumer was willing to negotiate a different amount if the business found any further issues that needed attention. Business failed to communicate and obtain the authorization and consent to move forward with the $1,700 charged.