Business ProfileforA-Rooter-Man Plumbing, Sewer & Drain Cleaning Service, Inc.

On Dec. 6, 2021, service man, Gabe, replaced a pipe that entered into my septic tank. This pipe was supposed to eliminate the problem of tree roots growing through a pipe and clogging the entrance to the tank. The repair cost me $3,667. On Aug. 26, 2022, my septic tank backed up just as it used to do when the tree roots clogged it. I attempted to call Rooter-Man all day Friday and Sat. morning, and no person or machine answered. Because I was unable to reach anyone at this business, (and my toilets were backing up), I called Roter-Rooter and they came out immediately and rooter rooted my septic tank pipe. This cost me $200.00. But the toilets worked!!!!The Roter-Rooter service man told me that it was not tree roots that blocked my tank, it was a build-up of other debris, mostly hair. He told me that this was likely due to either the new pipe was improperly installed, or it settled into a position that narrowed the entrance which caused it to be easily blocked.On Saturday, Aug. 27, via Roter-Man's web site, I sent an Email requesting a call on Monday morning. I did not hear from them. I called them all Monday morning, Aug. 29th, with no person or machine answering.The service I am requesting from them is to send someone out to check the status of the pipe which was installed eight months ago. And to fix said problem as necessary.Thank you BBB. I appreciate your help.