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This business is not BBB accredited.

Physicians Skin & Weight Center

Additional Locations

Phone: (800) 559-5476 Fax: (916) 848-0376 View Additional Phone Numbers 576 N Sunrise Ave Ste 210, Roseville, CA 95661 http://www.skinandweight.com ! There is an alert on Physicians Skin & Weight Center !


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

On 9/9/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  • 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Physicians Skin & Weight Center include:

  • Failure to respond to 4 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Physicians Skin & Weight Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 15

Additional Complaint Information

Complaints we have on file for the business typically contain allegations that complainants experience excessive delays in receiving refunds. Complainants further allege that their attempts to contact the business regarding these refunds go unanswered. Some complainants allege that they pay up front for procedures that are recommended during initial appointments only to be told later that the procedures are no longer recommended.

The company has responded to some complaints by issuing refunds. Other complaints have not been responded to.

BBB believes these complaints contain a pattern of allegations and contacted the business on November 7, 2013, requesting that they address their complainant's allegations. On November 8, 2013 the company responded by indicating that they had grown tremendously and that they intended to revamp their internal processes. 

On November 14, 2013 BBB wrote the company again, requested that the company explain what exactly caused the refund problems and what their plans for correcting the issues were. On November 21, 2013 the company responded by describing their company's growth over the years and explaining that they had made changes to their refund procedures to ensure proper monitoring of each step in the process.

On June 16, 2015 BBB contacted the company again to inquire about why the pattern of allegations identified above continued to persist despite the company's assurances that it had implemented procedures to remedy the issue. On July 2, 2015 the company responded by explaining that a patient who has obtained any services from the business can expect a lengthy delay in the processing of their refund. BBB replied to the business on July 6, 2015, July 13, 2015, and July 21, 2015. We requested that the business provide us with a copy of the refund policy provided to their customers. As of today's date we have not received a reply to that correspondence.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Physicians Skin & Weight Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 13, 2008 Business started: 03/23/2005 in CA Business incorporated 03/23/2005 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 39265.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 42299.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 23099.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 77530.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 81351.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 52260.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 7049.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 77679.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 85140.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 292106.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 24286.

Medical Board of California
2005 Evergreen Street Ste. 1200, Sacramento CA 95815
https://www.breeze.ca.gov
Phone Number: (916) 263-2382
Fax Number: (916) 263-2944
The number is 88454.

Type of Entity

Corporation

Business Management
Mr. Murali Menon, Director Mr. Gabriel Borges, D.O. Mrs. Marcia Davis, MD Mr. Thomas Gardner, D.O. Mr. Greg Hachigian,, M.D. Mr. Joseph Ku, MD Mr. Mervin Low, MD Mr. Shailaja Menon, MD/Owner Mr. Dustin Newell, MD Mr. Anamika Sharma, MD Mr. Blynn Shideler, MD Ms. Jennifer Williams, Patient Coordinator and Customer Care Quality Analyst
Contact Information
Principal: Mr. Murali Menon, Director
Customer Contact: Ms. Jennifer Williams, Patient Coordinator and Customer Care Quality Analyst
Business Category

Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery Physicians & Surgeons - Medical-M.D.

Products & Services

Physicians Skin & Weight Center offers the following product(s): Company offers cosmetic surgery, laser hair removal, and medical spa services.

Alternate Business Names
Physicians Skin & Weight Centers, Inc. Physicians Skin and Weight Center Physicians Skin and Weight Centers Physicians Skin Care & Weight Loss Center
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.