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BBB Accredited Business since
Phone: (916) 457-7387 3015 J St, Sacramento, CA 95816
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Debra's Dog House offer grooming services.
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A BBB Accredited Business since
BBB has determined that Debra's Dog House meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Debra's Dog House include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Debra Garner, Owner
Pet Grooming Pet Services
Products & Services
Debra's Dog House specializes in pet grooming services.
3015 J St
Sacramento, CA 95816 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a ******* voucher for grooming my small dog and set up an appointment for the afternoon of October 30. At the time of my afternoon appointment I was informed by the groomer that my appointment had been put down for 10:00 a.m. She had neither called me to make a time change nor called to confirm the scheduled time. I was disappointed since I had written down and planned for the afternoon. The groomer told me she would squeeze in my dog but that I'd need to leave her for a couple hours. Two hours and 20 minutes later she had simply shampooed my little 4 pound chihuahua mix--I asked her how much longer it would be, and was told it'd be another 45 minutes before she could get around to finishing the job. I had to leave with my wet ungroomed dog because 3 hours was too long of a wait when I wasn't the person who had put down the incorrect time. Really poor management. Grooming area is cramped and messy. I would never do business with this slipshod place again. Unprofessional poor customer service and schedule management is inexcusable. It was too late for me to get any refund from ******* since request for refund must be made within 3 days of purchase.
Desired Settlement: Make a grooming appointment that is not changed without consulting with me with a different technician for finishing the grooming--I would shampoo my dog just before bringing her in to trim coat and nails as described in the voucher I prepaid with *******.
Business states that they have contacted *******. After discussing the matter, ******* has decided to refund the customer directly. Business completely disagrees with the statements made by the consumer and admits no fault in the matter. It is unfortunate this customer feels the shop is undersized. In actuality, it is very large and open creating a stress free environment for the pets and their owners they service. The business tries its best to meet the needs of all its customers but in this case that was not possible. Business believes that it is best for both parties to part ways as it is apparent that the customer needs were not met to her satisfaction. Additionally, we would like to state that there is a reason the shop has been voted top 20 customer pick for best grooming by KCRA A List. The business prides itself in the service it provides and makes every effort to meet every customer's needs. The business has been accredited with the BBB for over 10 years and this is the first complaint it has received in that time. Business would like to state that their reputation speaks for itself and their customers have approved of their exceptional services.