At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 10535 E Stockton Blvd Ste E, Elk Grove, CA 95624-9758
- BBB File Opened:
- 10/18/2006
- Years in Business:
- 22
- Business Started:
- 5/29/2001
- Business Incorporated:
- 5/29/2001
- Accredited Since:
- 7/21/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 14
- Business Management
- Mr. Gary Evans, Owner
- Contact Information
Principal
- Mr. Gary Evans, Owner
- Additional Contact Information
Phone Numbers
- (916) 714-7274Other Phone
- (916) 714-7274
Customer Complaints
10 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/20/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Barbara P
09/19/2023
Fast Action Pest Control Response
09/20/2023
Good Afternoon,
In regards to this claim customer admits they signed for a one year agreement. If a customer only wanted a onetime service that is what we would of done. The cost for that is $329 not $50. All Customer are called and sent a welcome to fast action letter going over the service agreement. Attached is what was sent to the customer.
Welcome to **********************! We wanted to reach out to welcome you to our service and thank you for choosing us for your pest needs! We know you have a lot of choices and we plan to make your decision to choose a local, family owned company the right one.
At Fast Action, we pride ourselves on quick response and quality service. Your satisfaction is our job, so please know that throughout your year long agreement which includes the scheduled initial service and six regular services, we are committed to return to your property anytime free of charge. Your regular service is set to occur every three months(quarterly). Your discounted initial is just $50. Your regular service is only $119 quarterly and will begin approximately 30 days after the initial clean out service. Your billing frequency and schedule will match the signed agreement on file. Our regular services combine the latest treatment methods with our signature back fence to home to curbside dewebbing, wasp nest knock down, and more. If problems exist within the home, our highly trained technicians will take special care to rid these intruding pests by combining the latest technology and techniques. After the initial year, the service will continue service to service for as long as you continue choosing Fast Action. As stated in the agreement, any cancellation before the initial year is complete will result in a charge of $100 or the discount off the standard initial service price, whichever is less.
Again, we know you have choices in your pest service and we will strive to earn our keep. We just ask that you let us know if something is missing and we will return free of charge to address it at the earliest convenience. Also, for your convenience, Fast Action offers additional services at a separate charge if you ever encounter termites, bird nesting issues, rodent exclusion, and more.
The customer did not notify us until after her second service was completed and stated she thought it was a one time service. we waived the cancel fee but not the service fee since we did completed the service and she new she signed for a one year service.. I think we were pretty fair by waiving the cancel fee since she stated there was a misunderstanding but we will not waive the service fee.
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