This business is not BBB accredited.
Phone: (916) 212-3116 Fax: (916) 348-7711 *, Sacramento, CA 95841
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Tom Schultz Painting include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00896027.
Type of Entity
Business ManagementMr. Thomas Schultz, Owner
Products & Services
Tom Schultz Painting provides interior and exterior painting.
Industry TipsHiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
Sacramento, CA 95841 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Last summer (2015) we needed our exterior house painted. We chose Tom Schultz Painting because of his rating on HomeAdvisor and his warranty (5 years). From the first, things went wrong. He did not do the job himself because he claimed to be out of state. The crew he sent did a poor job. A representative from the ******* ******** company came out and finally agreed to repaint the main house (stucco). That was done and appears to be satisfactory. Tom was quite rude and insulting during this time and I felt very uncomfortable dealing with him. After it rained, however, the paint on the wood trim began cracking and peeling. This compromises the integrity of our home and can lead to dry rot, etc. I called Tom and again, he was rude (insulting my husband who is a general contractor and had noted both the first problem with the stucco and the subsequent problem with the trim). But he said he would look at the problem after the rains. In late spring/early summer I called and he said he'd already looked at the house with the paint company and that there was NO problem with the trim. Unless he trespassed, however, it would have been impossible to see the full extent of the problem since the gate is locked. And the front of the house, which he might have seen, clearly shows the problem. I asked him who came from the paint company and he dodged my question and said he'd come out again. He never did, and when I emailed him to remind him he responded only with: "Your warranty claim is denied" - no reason. I emailed him a courteous, firm response stating that this was inappropriate and I would have to file a complaint with HomeAdvisor, the BBB and possibly take legal action if he did not honor the warranty or give a reason. He wrote back one line - that I should compose myself. My email, I assure you, was carefully composed & I'm quite composed - so his response was not appreciated. I emailed HomeAdvisor 2+ weeks ago and have received no response. The warranty was for 5 years. Please help resolve.
Desired Settlement: I want the trim sanded and repainted and I want it to be done properly so it lasts. Part of the trim up by the roof wasn't even painted at all. I would rather not have to deal with Mr. Schultz, who has been rude, insulting, flippant and extremely condescending. So he can send someone else out to do the job, or I will get an estimate, and he can give me a refund of the amount it would take for me to get it repainted by someone else. Either alternative works.