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BBB Accredited Business since

Travels with Friends, LLC

Phone: (800) 644-7814 Fax: (800) 574-1327 3601 E Island Ct, Elk Grove, CA 95758 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We arrange private shore excursions and day trips.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travels with Friends, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Travels with Friends, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Travels with Friends, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 18, 2007 Business started: 04/08/2002 in CA Business incorporated 06/26/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

P.O. Box 944255, Sacramento CA 95814
Phone Number: (800) 952-5225
The number is 2065029.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven Hurley, Partner
Contact Information
Principal: Mr. Steven Hurley, Partner
Business Category

Online Travel Agency Travel Agencies & Bureaus

Method(s) of Payment
Visa, MasterCard, American Express, Discover or bank transfer.
Refund and Exchange Policy
Cancellation 15 or more days in advance- Tours are refundable up to 15 days before the date of the tour. Each tour refund is subject to a $30 USD administration fee. That fee will be deducted from the refund amount of each canceled tour. Only the client or their authorized Travel Agent may make a cancellation. We cannot honor cancellation requests from your cruise line or its employees. All cancellations must be requested in writing by email or fax.

Cancellation 14 or fewer days in advance- At 14 days before a tour, destination time, all tours become non-refundable. There are no refunds, partial or otherwise, based on one or more members of your private group being unable to join the tour for any reason.

Cancellations Due to Cruise Ship No Show- Travels with Friends LLC (dba Private Shore Trips) will honor a refund if your cruise line does not come into port due to severe weather, mechanical problems or political unrest. In these cases a full refund is honored less the $30 USD administrative fee. To receive a refund for these rare cases, the customer or their travel agent must submit the refund request in writing by email or fax within 7 days after the tour date.
Alternate Business Names
Private Guides in Europe by Travels with Friends Private Shore Trips by Travels with Friends
Products & Services

Travels with Friends LLC is a US based travel agency.

Industry Tips
How to Spot a Fake Online Business

Customer Review Rating plus BBB Rating Summary

Travels with Friends, LLC has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.