Business ProfileforSacramento Bee

As described in the attached letter to A.R.M., a bill collecting company, I had an online subscription to the Sacramento Bee in 2023, but over a period of many months, I was unable to access article on the Bee, apparently due to a problem with the Bee's website. I made multiple attempts to contact the Bee to correct the problem without success. I then made multiple attempts to cancel my subscription. The Bee continued to charge $29.99/month to my credit card during this time. Each time I tried to cancel my subscription via the Bee website, I was given an error message. Each time I tried to cancel the Bee by phone, I was left on indefinite hold. After many months of paying for online access to the Sacramento Bee without being to access online articles or cancel my subscription, I was left with no option but to tell my credit card company to stop allowing the Bee to make charges to my account. After doing so, I received multiple calls from individuals with foreign accents, probably calling from other countries, saying that the Bee wanted my business back and would give me a special deal. I declined all these offers, and I was never told during any of these calls that the Bee claimed I owed the business any money. I was shocked to receive a letter from the bill collecting agency, "A.R.M. Solutions" on March 19, 2024, claiming that I owed them $91.92 for unpaid debt to the Sacramento Bee.I believe that my inability to cancel the Bee is a result of intentional "sludge" created by the Bee to prevent or dissuade dissatisfied customers from canceling their subscription. The fact that the Bee sold the bogus debt to the bill collector is also unethical. I'm requesting that the Bee contact A.R.M. Solutions and advise this bill collector that I did not, in fact, owe any money to the Bee.