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This business is not BBB accredited.Additional Locations
Phone: (800) 634-8616 1722 J St Ste 14, Sacramento, CA 95811 View Additional Web Addresses
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American Financial Resources, Inc. offers all residential mortgage services.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Financial Resources, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Business Oversight
1515 K St. Suite 200, Sacramento CA 95814
Phone Number: (866) 275-2677
The number is 813A831.
National Mortgage Licensing System- NMLS
The number is 2826.
Type of Entity
Business ManagementMr. Richard Dubnoff, CEO Mr. Kyle Palmer, Compliance Offer
Alternate Business NamesAFR Mortgage AFR Mortgage, Inc. E-Lend
Products & Services
This company is a national home mortgage lender.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I received a letter from my township that I owed 93.47 in principal and $1.23 in interest. My property taxes are paid through escrow. There is sufficient enough in escrow and always has been enough money in there too cover my property taxes. After 3 phone calls to AFR I have been unable to get a straight answer on what is going on or when the issue will be resolved.
Desired Settlement: I would like the issue to be resolved and AFR to pay the bill with their money since they are in the wrong doing
January 5, 2016
Dear **** *******, 78 Brearly Drive Sickerville, NJ 08081
Re: Property Taxes/ Accounting Error American Financial Resources, Inc. (AFR) is in receipt of your consumer complaint pertaining to your payment schedule, and your concern regarding a possible accounting error. Our company is a nationwide mortgage lender with Direct Endorsement (DE) authority from the Department of Housing and Urban Development. We are also an approved seller/servicer with ****** *** and ******* ***. As evidenced by our strong consumer satisfaction ratings, we take all consumer inquires very seriously. Our company strives to maintain a sense of transparency and strong business practices. According to your consumer complaint, a balance of $93.47 is owed to your township for past due property taxes. Generally, your property taxes are kept in an escrow account to guarantee payment to your township. This process has been fluid throughout the duration of your mortgage loan. Please note that property taxes and corresponding balances may fluctuate based on your township’s reassessment of your residence and/or some improvement made to your property. The balance on your account is not a result of any wrongdoing by AFR. Our company utilizes a sub-servicer that handles the escrow administration, payment collection, and all servicing function. In the interest of customer service and convenience, our company will be sending payment of $93.47 to cover the cost of the township increase. If you have any lingering questions about your particular loan file, please do not hesitate to contact us. Thank you in advance for your consideration.
**** ** ****** VP – Compliance ************************** American Financial Resources
I am rejecting this response because: there was not an increase in taxes. This was a direct result of them not paying the correct amount. The error is 100% their fault. The fact that they cannot own up to their own mistakes is ridiculous. They have a terrible customer service. If this was any other product than a mortgage I would be taking my business elsewhere unfortunately that's not a possibility. That being said the issue has been resolved even though they continue to admit the mistake. I will defiantly be recommending friends and family to avoid this company at all costs
Customer Reviews Summary